Grand Sukhumvit Hotel Bangkok

only breakfast was ok. Other than that I will recommend everyone never to stay in this hotel. They are complete rip off. I had a two year old baby boy and he put some minor scratches on their small 29" TV by mistake which could have been cleaned easily but the pathetic staff at the hotel was charging me fine of THB 20000 which was ridiculous and an unbelievable amount for such a small TV. New TV of same size costs not more than THB 5000, so me and my wife tried to meet the manager of the hotel. First the manager kept us waiting for about two hours and then finally met us and we explained her our situation that as tourists we are not carrying so much money and cannot pay such amount and this is our last day in Thailand because we have a flight next day. After literally begging her for about one hour the manager of the hotel came down to THB 5000 which we had to pay as fine. Staying in this hotel was the worst experience ever.

I have been to many countries and stayed at many hotels in my life so far. If any major damage done to the property only then you are supposed to pay a normal fine but not an exaggerated amount which is to rip you off. If any small damage is done then the customer always get a warning first in any hotel business. I think Accor group should seriously consider to change their policy on this matter and guide their staff not to rip off your customers like this especially if someone is with family.

Location is close to BTS

No cleanliness , lazy restaurant staffs, bad housekeeping work , old towels, dirty carpets, bed bugs.