The flight attendants did a exceptional job the entire flight providing attentive service.
The flight crew directed me to the wrong aisle during the boarding process. Reaching my seat while pulling my luggage around was a hassle for me, as well as for the other passengers. One of the crew members almost refused to let me bring my carry-on onboard because they thought it wouldn’t fit in the overhead cabins. I use this bag for all my travels, and when it came to storing it above my seat, it fit. 2 other luggages fit alongside it without issue. That person made unnecessary hassle for me and left me feeling uncomfortable at the possibility of having to pay extra fees because of their incorrect and unneeded opinion. The entertainment was extremely limited with about 10 movies available, as well as 7 shows. This was a 15 hour flight, so it would have been nice to have more options.
Plus: "comfortable seating, friendly helpful crew, good food"
Minus: "sometimes too cold sometimes too warm"
Plus: "Excellent service from the crew and prices were good."
Minus: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."
Minus: "It would have better if the flight wasn’t 5 hours late."
Minus: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Minus: "Don’t overbook trafficking of flights, I barely made my connection. My colleague missed this same flight last week and had to spend the night in Zürich. I hope this is not a trend because I will not fly Swiss anymore, as I can not have lost evenings due to flight delays."
Minus: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Minus: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Plus: "The crew was terrific and friendly as I expected."
Minus: "I have no other suggestions here since I'm pleased with the flight and services."
Plus: "Awesome business class seat, or rather throne"
Minus: "Limited selection of movies"
Minus: "No wifi or inflight entertainment"
Plus: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Minus: "Two of the flight attrendants in our area were in a bad mood and it showed."
Plus: "Unexpected food/snacks that were provided.Good crew and the plane was on time."
Minus: "Poor boarding process. Plane change caused poor seat selection after they changed the seats that we paid extra for. Very little leg room for an overseas flight."
Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."
Plus: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Minus: "Comfortability , mediocre service."
Plus: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Minus: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."
Plus: "Everything, but the lack of entertainment."
Minus: "The lack of entertainment."
Plus: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Minus: "TV was a bit small"
Plus: "Friendly crew. Food was good. Good take off and landing."
Minus: "Seats. They were extremely too small and tight. Made very hard to move or try to sleep during the long flight. I think they definitely need to be wider. Hard to sit side by side with others. Had to keep my arms in front of me or I would be pushing the other person. I know all airlines are pretty much the same...but it shouldn’t be."
Plus: "Very courteous attendants."
Plus: "After almost completely adapting to the spartan amenities of US domestic airlines, my recent SWISS flight had a too-good-to-be-true quality that rendered my travel companion and I giddy with delight. My dinner (one of three food services) consisted of chicken, potatoes, steamed broccoli, salad, a dinner roll with butter, gruyere, and a strawberry tart... included cream and sugar signaled an inevitable coffee service. This was accompanied by complimentary wine and sparkling water, and heavy-weight stainless cutlery. The seat reclination was good, and the in-flight entertainment was a cut above. Coming off many Frontier flights with pay-for-beverage service, no leg-room, and un-reclining seats, it was about as good as coach can get. I'm actually looking at SWISS routes first before I plan my next vacation."
Plus: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Minus: "Warm and excellent customer service :)"
Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Minus: "All was great"
Plus: "Good clean service that Swiss is known for."
Minus: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Plus: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Plus: "On time, good service, nice crew"
Minus: "Tight space for legs when chair is in flat setting"
Plus: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Minus: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Minus: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Plus: "Very attentive to children at boarding and in-flight."
Plus: "The food was really great! And the crew was very friendly."
Minus: "Many delays that seemed unnecessary. We waited for a while for late passengers to board, which seemed strange, given that last time when Swiss made me miss my transfer, the next plane left without me when delaying takeoff would not have been necessary at all. After the passengers arrived, we were delayed again because of weather. And once we arrived at Newark, we had to wait for over half an hour to get to the gate for some mysterious reason."
Plus: "When we landed"
Minus: "Everything else..."
Plus: "Friendly team, great food and snacks and tons of movies to choose from."
Plus: "We sat at the exit passage and enjoyed it"
Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Plus: "Best airline I have ever flown"
Plus: "Professional polite crew."
Minus: "Seats too SMALL Food not eatable"
Plus: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Minus: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Plus: "Getting off the plane after 11 hours of turturous discomfort."
Minus: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Plus: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Plus: "Boarding and staff okay"
Minus: "Terrible plane ; no room , the most miserable flight we have ever been on"
Plus: "We were very pleased with our flight on Swiss Air."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Minus: "Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again"
Minus: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Minus: "The flight was delayed that made the connection very tough."
Plus: "Plane as always clean, perfectly maintained and of decent comfort. Crew as always very friendly and very professional."
Minus: "Both my flight to Barcelona as well as my return flight were delayed significantly. And there was a delay on 3 out of my last four trips to Barcelona."
Att gå ombord var kaos och en del förändringar med att gå ombord. Det som ni har kunnat att göra är att komma ut med tydliga information och tydliga instruktioner till resenärer så att de inte agerar på egna händer tex när de står i kön kunde de som var vid disken att tala om i högtalaren till resenärer att sätta sig ner och ropar endast på dem som har sittplatser längst in i flyget och var noga med att kontrollera sittplatser vid på stigning så att de underlättar senare steget när resenärerna är på flyget. Det finns en del som man kunde ha gjort men jag har tyvärr inte tid att skriva allt här. Lycka till
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Plus: "Very comfortable overall"
Minus: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Plus: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Minus: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Minus: "Flight was delayed - missed connection in Istanbul"
Plus: "Great service! Food was very good."
Minus: "That boarding. People who were not in line rushed to the front when boarding started."
Minus: "Turkish want more money for changing the date"
Plus: "Food and service in business class were splendid."
Minus: "Absolutely nothing"
Plus: "Istanbul Airport has good facilities and F&B options"
Minus: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Plus: "Every thing"
Minus: "Every thing was nice"
Minus: "istanbole airport there was no seat for sit."
Plus: "Good movie selection and food, crew were very friendly."
Minus: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Plus: "My kids, wife and I loved flying to Turkish Airlines. Always on time, tasty and nutritious food, wonderful staff who help you with smile on their faces. Sure, we'll fly Turkish Airlines from now on."
Minus: "Nothing at all."
Plus: "A Lousy airline. Also for Americans: They don't issue visas to allow the passenger who lost their flight to go to a hotel. They stated that there was a diplomatic problem between Turkey and the US so they don't issues visas anymore to Americans. STAY AWAY FROM TURKISH AIRLINES!"
Plus: "Airplane crew was amazingly friendly and helpful"
Plus: "The Lounge at Istanbul airport is fantastic"
Minus: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Plus: "The crew was excellent, the food good."
Minus: "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
Plus: "Nothing jumped off the tracks. Every trip went exactly planned."
Minus: "thru Istanbul"
Plus: "Great food! Loved that you get a menu to choose from"
Minus: "We were not asked or given the option to choose our seats on the plane."
Plus: "Good service, nice plane, comfortable"
Minus: "Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport"
Plus: "Flight attendants need to be friendly."
Minus: "I will never use Turkish airlines again."
Minus: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Plus: "The staff are friendly the food is great and their are lots of options, there is nothing to buy, everything is included in your ticket price (entertainment, games, movies, food, snacks, drinks, including alcohol) as well as a complementary travel bag with a sleeping eye mask, slippers and toothbrush and toothpaste. I couldn't be happier. I will seek out Turkish Airlines now every time I fly!"
Minus: "nothing, it was the best flying experience I have ever had!"
Plus: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Minus: "It was all good(which I rarely get to say these days on any carrier)"
Minus: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Minus: "Trying to reclaim our laptops at the end of the trip was a nightmare. They confiscated all electronic devices larger than a cellphone due to new Trump regulations (not their fault). Fine. But they were so disorganized about the process. When trying to reclaim the devices after the flight utter chaos ensued. That was their fault. Passengers were on the verge of violence and it could have been avoided by simply being more organized."
Plus: "Price, service."
Minus: "Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US)."
Plus: "food is always good..crew too"
Minus: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Plus: "The food was delicious."
Minus: "The wait times were ridiculous and always off schedule. From the beginning of the trio to the end of the trio there was consitency in going off schedule and being forced to stand in lines for hours. I would not fly Turkish again."
Plus: "Always courteous service."
Minus: "The flight was delayed and we had to run for our connection."
Plus: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Minus: "From JFK airport Turkish airlines was late almost 2 hours and when we came to Turkish our flight to Tbilisi left :("
Plus: "Food was OK, sometimes good even."
Minus: "Terrible customer service"
Plus: "Turkish airline was a nightmare with customer service!"
Plus: "Nice little commuter plane from one destination to another. Nothing particular fancy or negative to say other than a good charter plane to get to your layover for the final flight back home."
Plus: "The crew is super. The food is good and the entertainment system is almost perfect (free WiFi will make it the best ever)"
Minus: "legs space, legs space and legs space. I will hesitate to pick up turkish only because of that. in long flights there are a lot of satisfaction factors but this is the most important one for me. if I have to get up every 20 min to stretch, it is not working."
Plus: "Everything was excellent :)"
Plus: "The whole experience was ruined by the missed flights on both sides of the trip. My flight from IST to KHI was missed because my lay-over was only one hour, and my flight from IAD left hour and half late. I had to spend extra 6 hours on IST airport"
Minus: "The Kate arrival at the final destination."
Plus: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Minus: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Plus: "Same as above"
Minus: "Boarding mess at Istanbul"
Plus: "The crew is excellent"
Minus: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Plus: "The flight was spacious, and the flight smooth."
Better breakfast. Breakfast was just a very large sweet muffin and coffee.
My mother asked for a cup of water and a flight attendant told her she forgot to say please. Extremely unprofessional. The crew was not patient or responsive. Not happy with their service.
Borde kunna bjuda på en kopp kaffe!
Even though the flight got delayed for 10’ we made it on time
I had a small back pack and a small suitcase. The boarding staff were extremely rude and wouldn’t let me take both on board. Only one small bag on board even though there was tons of space and I paid for premium seat. Also—they want you to wear their mask—even though I had n95. Will definitely avoid this airline in the future
Plus: "Boarding a smooth flight"
Minus: "Food absolutely"
Plus: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Minus: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Plus: "The crew was good , funy , atentifly and kind."
Minus: "Was ok."
Plus: "Noting outstanding."
Minus: "Seat comfort."
Minus: "Short flight but not quite comfortable seats."
Plus: "Lufthansa crew very professional"
Minus: "More upgrade to be available"
Plus: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Minus: "The snacks are super small, which isn’t unexpected when the flight time is so short."
Plus: "That we landed in the end"
Minus: "More communication to passengers when there are so big delays (almost 2 hours)"
Plus: "Food was good. Plane was good."
Minus: "Night flight should turn off light. Staff was not skillful and professional."
Plus: "Clean aircraft, polite crew."
Minus: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Minus: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Plus: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Minus: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."
Plus: "Quick boarding decent legroom"
Minus: "Breakfast was not great"
Plus: "Very nice staff on board and timely departure"
Minus: "Cold during the flight"
Plus: "Nothing. See below."
Minus: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Plus: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Minus: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Plus: "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."
Plus: "Friendly staff, on time flight. Nice refreshments"
Minus: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"
Plus: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Plus: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Minus: "flt was delayed 2 hours due to "employee meeting""
Plus: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Minus: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Minus: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Plus: "Very comfortable aircraft"
Plus: "Boarding on time and quick"
Minus: "Food and entertainment choices"
Plus: "Great experience, friendly crew!"
Plus: "Flight Attendants super friendly as well as ground staff in Salzburg."
Minus: "Seats a little tight."
Minus: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Plus: "Despite airport issues, we took off quickly and all went well. No complaints"
Minus: "No problems."
Plus: "proff handeling of sick person !Othervise quiet and nise trawel!"
Minus: "It was late No food"
Minus: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Plus: "We arrived on time"
Minus: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Plus: "The venue was overall ok"
Mycket förseningar. Bananbrödet ombord var dock extremt gott!
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Det fanns Ingen veg mat eller våtservetter.. men fick sitta exit row och dricka vin så helt ok ändå men var rätt hungrig.
Minus: "We got double charged for bags."
Plus: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Minus: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plus: "Crew were excellent"
Minus: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Plus: "Customer care was super supportive"
Minus: "Inflight sandwiches"
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Plus: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Minus: "Not being to help on the ground in Copenhagen with delta issues"
Minus: "Crew members in Amsterdam were very rude and disrespectful"
Plus: "very nice crew"
Minus: "my bagfage was lost"
Plus: "The crew was pleasant"
Minus: "Baggage checkin & flight boarding was slow & disorganized."
Plus: "Friendly crew, upgraded seat was worthwhile"
Minus: "More snacks in between meals,"
Plus: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Minus: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Minus: "Delays, took my hand luggage into the hold,"
Plus: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Minus: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Plus: "KLM staff is great"
Minus: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Plus: "very attentive crew"
Minus: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Plus: "They considered my reguest of vegiterian food."
Minus: "I have no complaints."
Plus: "Crew was in a festive mood, the meal was unexpectedly delicious"
Minus: "Seats ok, but could be more comfy"
Minus: "Not enough leg room"
Plus: "The staff tried to help me when it was evident we would not arrive on time"
Minus: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Plus: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Minus: "Boarding was chaotic and congested with not much information or order."
Plus: "Good flight, arriving well on time."
Minus: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Plus: "Nice to have a wrap for the snack."
Minus: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Plus: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Minus: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Plus: "Nice flight, nice crew, and a nice experience."
Plus: "Nothing really"
Minus: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Plus: "Service, technology"
Minus: "Could not print by boarding card and was not allowed to board in Amsterdam"
Plus: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Minus: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plus: "Short flight with good communication."
Minus: "Nil to complain."
Plus: "Good information and helpfil boarding."
Minus: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Plus: "The food service was good and the flight attendants were friendly."
Minus: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Plus: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Minus: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Plus: "Cabin Crew was awesome."
Minus: "Entertainment System was not working and no Non-veg food option in flight."
Plus: "The included snacks and the seats."
Plus: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Minus: "OLD OLD plane with hard seats and tiny screens"
Plus: "Wider seat than most business class"
Minus: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Minus: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Plus: "Everything - Checkin, crew, food, entertainment"
Worst flight ever, narrow seats and space and delay of 6h , 1h and 20min trapped on lnd inside the plane without any offer of food or drinks
Bättre frukost och fler filmer översatta till svenska. Men överlag bra.
Ingen av skärmarna fungerade på flyget, vilket är väldigt dåligt när det är en så lång resa
Food could have been better and second meal pretty bad.
Checkade in golfklubbor och Finnairs personal såg till så att vi fick betala 2 gånger. Helt oackseptabelt!
The plane was clean and comfortable. The crew were very pleasant. The food was the best plane food I’ve ever had.
Lots of gate change 15 mins before boarding
Everything about the flight was pleasant - crew to taxing and landing.
We arrived early to our destination which was nice. I didn’t like how I was pushed to a British airlines flight and how they were going to charge me for my bag last minute. It held up the line and wasted time. I should know in advance if I need to pay for a bag.
Unfortunately I had a really bad experience with the person ( women ) who checked my passport. Extremely rude and unprofessional.
Flying is like a bus transport in the 3rd world
Jag upplever att de gånger jag flugit Göteborg-Helsingfors, Helsingfors-Göteborg är det ofta förseningar. Har flugit ca 10 gånger feb-maj
We thought that we needed to be at the airport 3 hours early because we were returning to the US. It turns out that since we were flying to Helsinki first we only needed to be there 2 hours in advance. Check-in in Stockholm was confusing b
Ända bättring skulle vara att kunna ge rätt gate på bordningen vid byte i Helsingfors ( var fel/ ändrat) både gånger 😉😊 (kanske inget med er att göra…) Annars jätte nöjd med alla fyra flyg med Finnair, trevlig och hjälpsam personal.
Bra Bolag! Ordning o reda
My flight was cancalled how can I give recension ?
Vi gick och ankom innan tidtabell. Fick ett glas blåbärssoppa ombord. Trevlig bestättning.
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
Denied at check-in even though I met all the requirement. This happened due to supervisor at AA(American Airlines) having lack of knowledge in international travel restriction. I tried to show the website that lists the traveling rules but he insisted he knew all the rules and denied my check-in. This also happened to another person in the same flight as well. I think the AA crew needs to hire more knowledgeable supervisor.
En av de bästa långresorna jag gjort fantastisk personal åker oftast 2-3 långresor per år och finnair delar första platsen med Emirates. Bra med slopad starksprit inget stök.
Plus: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Minus: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Plus: "Great crew, on time, could get a good nights sleep"
Plus: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Minus: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Minus: "Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre."
Minus: "Keep up the same spirit"
Plus: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Minus: "Movie options."
Minus: "Entertainment system very slow and did reset itself several times."
Plus: "Clean plane, comfy seat"
Minus: "Chaotic boarding"
Plus: "Clean, relative new plane"
Minus: "More than 90 min late "due to late incoming plane" which caused me trouble when swapping to an other flight on arrival"
Minus: "Just det här flyget var varmt och det saknades möjlighet att sätta på fläkt. Maten smakade ganska kemikaliskt."
Plus: "There was room available."
Minus: "This was not business class!"
Plus: "I got there"
Minus: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."
Plus: "Very enjoyable"
Minus: "I have no complaints"
Plus: "Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time."
Plus: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Minus: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Minus: "Boarding was delayed. Missed the connection flight."
Plus: "Had the head rests that help gold you head when you try to sleep and they didnt speak on the overhead audio so that was awesome"
Minus: "Just long flight in general."
Plus: "Super quiet and comfortable flight, dedicated service, punctuality."
Minus: "I liked it all."
Plus: "The service, the comfort of the plane. Great communication about turbulence."
Plus: "Food on this flight was delicious."
Minus: "WiFi didn't work."
Plus: "Crew were great / free wine !"
Minus: "Crowded and chaotic boarding"
Minus: "Economy seat with Centre seat left empty"
Plus: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."
Plus: "Crew professional."
Minus: "Everything ok."