Holiday Inn Express Bangkok Siam

The beds & pillows are comfortable. The customer service was great. Smiling and friendly staff.

The shower faucet is of low quality, a bit dissapointing because the shower faucet for a 3 - 4 star hotel should not be like this quality because it makes my shower experience very terrible. And the hand bidet is also a low quality material making the hand bidet cannot control the water pressure properly each i use them. This is the first time i come accross a 4 star hotel providing a 2 star bathroom facilities. The rooms lightings are also very dim and few lights & one bedside lamp is not functioning. The worst part is i never expected your hotel such low quality hair dryer for your customers to use. The hair dryer is a very important items to us ladies. But the hair dryer your hotel provided cannot adjust the temperature and the blower is very slow and the temperature of the hair dryer is too hot. After using the hair dryer your hotel provided and due to the high temperature of the hair dryer your hotel provide to me, my hair has been damage very badly to the extend that some of my hair broken into half. This is the first time i stay in a 4 star hotel providing a 2 - 3 star facilities. My hair really have been damage badly. I will not stay in Holiday in Express Hotel again because the facilities provided to me are very poor. A good shower faucet is important for a good shower & bathing experience, and a good hand bidet is important because the water pressure is too high, how to use. And a good hair dryer with adjustable temperature control and good blowing wind is a daily necessity for everybody. Because i don't use such low quality items back at home and the reason i was willing to pay the premium to stay in Holiday In Express is because i trusted the reviews and your brand name. This just basic items that we use daily back at home, and how can your hotel short change their customers and provide such low quality shower faucet, hand bidet & hair dryer for their customers to use and expect them to accept such 2 - 3 star hotel experience.