Novotel Bangkok Silom Road

Overall service was ok. Breakfast could have been better, there is a big queue if you like to request for scrambled eggs. The checkout process was a disaster. There is a big box in the reception mentining "Fast Check Out". I planned my timing, thinking of using. When i dropped the keys inside, the receptionist stopped me from leaving, mentioning that she would have to call the cleaners, to see any utilization. I had to wait in queue for this, and then she requested me to pay the hotel. (In check in, they had already blocked my card for the room rates, plus a surcharge, but she mentioned she cannot use from the blockage, and she would charge separately). Check out process, a complete mess.

A great hotel for a city stay we use it as a base for our trip and did tours and actives from this hotel so much to see just in Bangkok alone Roof top pool was great to cool off after a day of seeing the temples Stone Bar waitress were excellent alway attending to guest orders of coffees and beer and sprits etc

Downstair foyer was alway busy and a bit dated with seating some building work was going on 2nd floor and made it noisy . The Lifts had a mind of its own one day it took 3 attempts to get to ground floor and we were due on a tour quite frustrating . no wait staff near the pool

Location is easy. Staff friendly. Check in staff particularly. Good for the price.

Internet connection is a disaster. On and off. Very frustrating. The bathroom could be a little cleaned up. And AC seemed to only be on and freezing or off. But minor complaints except for the WiFi.