Novotel Bangkok Silom Road

Some staff were properly trained who smiled and assisted my arrival.

The security staff wearing one shirt with radio during my early checkout I asked him to check and see if the grab taxi already arrived but instead of calling the security officer at the parking area he rudely answered and argued me "no no no car arrived yet, so impolite and he didnt even help me when I was walking and carrying my luggage. Sorry but I am the guest must respect and assist me. If he was so sleepy or unfit for job do not assign this staff in that post. If I did not ask and force him to call the security at the parking he would not call. So irritating and impolite. I understand and control myself not to lower my position and im more educated and im a training officer of the same hospitality industry. To the management please do something about it. I like Novotel, but train your host and always remind them to respect the guest and provide quality service.