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Vänlig och korrekt personal. Bra atmosfär på hotellet. Stilrena rum. Lite småproblem i rummet: oavtorkade fläckar, TV-hylla som lutade och svårbegriplig belysning.
Bra är att hotellet ligger så centralt. Det är också mycket modernt och med en känsla av design-hotell. Fräsct och snyggt. Bra matsal ( där jag bara åt frukost men den var bra). Återkommer gärna!
Proximity to city centre and odysey arena where we were attending an event.
The beds are so comfortable. Bar is lovely. Room was a bit cold, fault with air conditioning.
The Staff were helpful but obviously frustrated breakfast was chaos and it took 30 mins to organise paying for parking in an alternative garage
Excellent value. Great breakfast. Nice views over Belfast. Hotel now 10 years old. Maintenance not given priority - damaged bathroom door, difficult bath/shower tap. Room 309.
Convenience of location Paying heavily to park
Staff and food Room could have been cleaner
The staff were fantastic especially John at the desk who dealt with our bags and got us a taxi, wonderful people you have working at the belfast hilton, hope to be back again soon
Close to the City Centre ,Lovely views and relaxed setting in bar The only thing I disliked was the price of parking, Very Excessive
Location Carpets in hallways and dining area were dirty.
Being within walking distance to the shops as this was a Christmas shopping trip. Nothing, liked everything
The hotel restaurant was quite expensive as was the room
Very good breakfast. It is in a strategic position in the very center of Belfast. Nice and clean the relax area (pool, jacuzzi, turkish bath) the staff was not very friendly, they speak fast and with a strange accent, difficult to be understood. The internet costs a lot 3£ / 1 h.
Found Staff to be very pleasant and extremely helpful Have recommended this hotel to all my family and friends!
friendly atmosphere, good attentive staff in restaurant car park facilities - but this is probably the same in other hotels
I had booked for a non smoking room and was allocated a smoking room. Minor point but it was still an oversight on the hotels part.
I Liked the fact the Hotel was not too close and not too far from the shopping centre and the main square. The only thing i didnt like was the quality of food been served during evening meal.
Location location location No
Rooms are very clean, comfortable and modern
Vänligt bemötande av personalen och hotellets centala läge samt rummets och badrummmets storlek vilka båda var bra. Frukosten var lite klen med tanke på vad den kostade, synd att den inte ingick i priset.
Servicen var helt tillfredsställande. Läget optimalt för min del. Rummen trevliga och välstädade. Personalen tillmötesgående. Ingenting som jag kan komma på!
Rent och snyggt, fräscht och med fin inredning. Bra säng och tyst på natten. Utmärkt frukostbuffé och trevlig, tillmötesgående personal. Nej
Reception med personal. När jag där framförde mitt klagomål på restaurangen kompenserade de mig omedelbart. Jag kände mig mycket väl bemött där trots det ligger det andra kvar i mitt minne. Jag var på conferens där hotellet stod för merparten av mina utgifter. Det anvisade hotell Hilton (där konferensen var) var fullbokad. Där hade kostnaden per natt blivit 50 pund billigare. Dvs 200 pund totalt. restaurangpersonalens oförmåga att omedelbart ta hand om klagomål. Städning av rummet (typ gammalt damm i hörnor och äcklig handfatspropp) . Frukost där färdigskurna ostskivor är halvtorkade, i stort sätt hela kallskurna avdelningen hade mycket att önska. Då jag inte äter stekt mat på morgonen kan jag inte yttra mig om den fast den såg ok ut
Rates were cheap and room was clean and warm Comfortable bed Too much noise from next door bar and room was clean but has nothing other than bar soap. You need to even pay for a cup of hot water from lounge. No coffee port in room:
It is located within walking distance of several places. The price is great on a budget, and the room was very clean. Staff was nice. There is not much bathroom privacy, so make sure you are with someone you are comfortable with. I was, so it wasn't much of a problem. Would prefer a bathroom without automatic light so that I can turn it off quickly if used in the middle of the night, so that it doesn't continue to shine into the room for 20 minutes. Also, local bar next door was a bit noisy from our room. For quiet, request a room further away from bar.
There were crumbs on the desk, the fan in the shower had a centimeter of dust on it and the vinyl floors in the bathroom were stained and dirty. The most disgusting hotel room I have ever been in. We booked online at thee times the rate they were advertising at the hotel. Couldn't believe it!
Can't say enough good things about the staff. The receptionist a lovely young girl was unbelievably helpful and upbeat. I ended up chatting on receprtion for 10 minutes before going up to my room. When I ate in the Brasserie again the service was top class. The starter was divine(I had the chargsrilled veg with parma ham & pamrsan) When my main came out I had the Seafood & noodles it was very strong with Corainder and when I spoke to the Staff they instantly took it back and brought me out a fresh bowl which was again beautiful. My eggs Benedict for breakfast was only surpassed by the sheer size and taste of the cheese scone! The setting was very relaxed and informal. I will definitely stay again, if only for the service. In bedroom: Huge Flat screen tv with moveable wall mount so I could work in annexe and have tv on. The bathroom and shower were very tastefully designed. Also had a room safe which was useful. Really close to lots of bars and restaurants if I didn't eat in Brasserie. Still a few teething problems due to being such a new renovation. No broadband in my room, a loose plug fitting but very little, a bit of road noise in early morning.(I'm just being picky)
If I thought of something negative to write, I couldn'T. Fantastic experience! The decor in the dining area could have been better. Tablecloths on tables, fresh flowers (Even if it was one) and window treatments.
Beautiful room, quiet and comfortable. Wish we could have stayed longer!
An excellent value-for-money hotel. Comfortable, spotlessly clean, and with a friendly ambience. The bed was one of the best we've experienced in any hotel, including several 5 star luxuries around the world, the food was extremely good and very reasonably priced. A lack of dedicated parking was a bit of a nuisance on a dark rainy night. Driving around unfamiliar streets in the dark to find a parking space, then having to walk with the bags in the rain, even though only a few hundred yards (or metres) to the hotel, was not very pleasant.
There was nothing that was to much trouble for any of the staff, they were lovely, they all had smiles on their faces. When I checked into my room it didn't look like it had been hoovered so when I went down to reception to say so, the next thing I knew was that it had been done and the manageress was totally apolegetic. Will definately stay there again.
The room was modern, spacious, very comfortable and everything just worked as it should. I didn't think the Irish breakfast was very good.
Spacious room, attractive decor, large and well-equipped bathroom with separate bath and shower cubicle, large flatscreen tv with good selection of satellite channels. Hotel staff (not restaurant staff) very helpful and polite. 'Kingsize' bed was actually two singles pushed together, no plug sockets anywhere near bed to charge phone overnight, nowhere to put the soap in the bathroom! Poor service in the restaurant (greasy breakfast, tough pizza, very slow service in the evening).
From the moment you enter the hotel lobby you were greeted with a friendly welcome. Staff very customer focused. Room we stayed in was very luxurious and overall Hotel design was well appointed.
The staff members were excellent. Very helpful and knowledgeable. I thoroughly enjoyed my stay. N/A
The Receptionst who was on duty on our arrival was very welcoming and extremely helpful during our stay Nothing would recomend this to friends and family
The location is good and the rooms were big and airy. Nice big bathroom.
Everything at Malmaison Belfast was outstanding! The staff was great and helpful for anything you needed and could arrange things like black taxi tours, room service, and recommend various restaurants and things to see. The rooms are gorgeous and very spacious. Shower pressure is great! The location is also ideal, being right across the street from Victoria Place shopping Center and other sights to see. Overall great experience and would absolutely recommend everything!
Friendly, efficient staff. Convenient location. Comfortable rooms. Nicely designed and furnished rooms. 'Quirky' details. Would like brighter reading lamps in bedrooms.
It was in the perfect location
Friendly and helpful.
An excellent, really funky hotel; I'd definitely stay there again. There wasn't a bath!
Great location, nice clean hotel friendly staff. The only point that could be improved upon was drections -staff could improve on this point. Otherwise very nice friendly people. See above
Great location. The bed was excessively hard.
We liked the decor, comfort and the attitude of the staff
Location, friendliness of staff and general high standards of hotel No parking, although large car park across from hotel - quite expensive daily rate though, perhaps hotel could try and negotiate a special rate for guests
Decore and the staff
The staff on reception were friendly and there was a direct telephone line to a local taxi service that we used as the hotel was quite far away from anywhere! The room was dirty - the carpet had not been hoovered or if it had not very well! There was hair, chocolate, & an elastic band on the floor. The bath had lots of hairs in it as did the bathroom floor.We had to phone down to reception three times before anyone came to clean it and then it was the receptionist who had to come to do it! We went to use the swimming facilities but were told that noone was allowed in the pool without a swimming cap and that we could buy them for £6 each!
The rooms were nice 2 continental breakfasts & 3 fry breakfasts got charged even though there was only 4 people in the rooms. Also a room service charge of 30 pounds was on the bill even though none of us had ordered room service. When queried it took the staff half an hour to get a breakdown of the what the room service charges were for.
the spa was only brilliant the bed was not so comfortable
location and value
The hotel has a pool gym and sauna Our room did not lock we where told to leave our bags on nothing would happen only after I pushed back did we get another room with a working lock then the safe deposit was not working we asked for two repairs but at the end both where not working properly and to top it off our keys kept getting swiped everytime we went out had to keep going to reception to reprogram them
Service and quality in general
Dinner on Saturday in the restaurant, best steak ever tasted. There was no accessible shower in the accessible room we were allocated.
The staff were particularly friendly!! They were helpful at both check in and check out. Also the rooms were spacious and cosy. I felt the bathroom could have been a little bit nicer.
parking, staff at reception
excellent facilities, very friendly and efficient staff no
The staff were extremely proffesional and polite.being more than helpfull. Very comfortable hotel room. Thoroughly enjoyed the meal I had in the Bar And Grill Restaurant. The Hotel Bar and Bar & Grill lack atmosphere having a very clinical feel.
Piece & quiate.
It's city centre location is excellent and having a very good restaurant on site with late night entertainment really made the night worthwhile.
very relaxing hotel friendly staff and right in the heart of Belfast
hotel was freezing cold, the food at the wedding reception was non existent, (not sure whether that was at hotels expense or wedding party) the food that was served was cold, i had stomach problems following day.
bed very comfy and quiet and its central position. the reception was very dark and uninviting, it wasnt suitable to sit and relax in.
Everything from the food, the staff and room service. N/A
everything was first class,from friendliness of staff to the quality of the room and the food. the price was a bit steep, I probably could have got somewhere equally as nice in Belfast for cheaper.
This hotel needs serious renovation. The price did not match the quality by a long shot. The hotel needs to improve it's customer service.
I love staying in this hotel on this occasion I mixed up our departure date and the staff were really understanding and allowed us to retain our room for the extra night.I particularily love the whole atmosphere at this hotel and it is always my hotel of choice when visiting Belfast. Nothing we did not like.
Very luxurious hotel in the centre of Belfast Paid my bill on checking out and was asked had I used anything in mini bar,which I replied no,we never do.On checking my credit card account I was charged £9.50 on a seperate transaction I phoned the hotel and was informed the charge was for three packets of nuts and a bottle of water from the mini bar.I was told it must have been a mistake and apologized for the error.A refund was to be made to my card. Careless mistake by someone but I was not pleased.