Shilo Inn Suites Hotel - Bend

Plus: Location is good.

Minus: Rooms haven't been updated ever - not even the bedding. We had bed bugs in our room. Complimentary breakfast is supposed to start at 6 but restaurant was still closed at 6:10.

You could do better elsewhere.

Plus: I liked that it was conveniently located and no road noise. Breakfast is provided, but runs out of food quickly and doesn't get replenished in a timely manner.

Minus: There doesn't seem to be any sort of housekeeping checklist. Found a dog turd under my bed, lampshades askew, missing lightbulbs, items from previous guests left behind in room, 1.5 pillows per person for a king size bed, had to wait at front desk for a breakfast voucher for 15 minutes, free breakfast was down to a handful of potatoes and some cold cereal by 8:45am and didn't see it get replenished for 30 minutes after I arrived, parking lot icy and dangerous, old square televisions, door between rooms splintered and not secure, lights in toilet room didn't work, very dark room even during the day.

Could have been better

Plus: The location was great. Easy access to freeways and near a lot of different activities. Also close to gas stations and places to eat.

Minus: The staff was rude. My boyfriend and I drove to Bend from California to visit a friend. We arrived in Bend around 3am. When I walked up to the front desk to check in the guy at the desk acted like I was inconveniencing him. When I went to check in he told me our room was canceled. This was extremely upsetting because it was 3am and we were very tired and wanted to sleep. I just think it is very strange that no one bothered to call me to tell us our room was canceled. When I initially booked the room I got a confirmation email and received no further correspondence. The man at the front desk continued to repeat: "You should have called to let me know you were checking in late." Okay, fine, I get it. However, it was 3am and I didn't need to be hassled.

Not worth the visit

Minus: In our weekend stay, we received no maid service to change towels, make bed, vacuum. The carpet had several large wet spots. The television reception was poor. The room was very out dated with its decor from bedding to lamp fixtures. The toilet worked really hard to flush and the lighting was poor. Wish we hadn't stayed there. Not even worth what we paid. Think twice before booking here.

Plus: Large suite for the price and the indoor pool open until 2300.

Minus: The entire suite that we stayed in had not been updated in the last 30 years. Old carpet and upholstery on the furniture. The toilet looked like a tiny spaceship, and the tv was a big cube that was on a cart that rolled around the suite as far as the cables would allow. The continental breakfast was terrible, we got there with an hour before it closed, and had to wait for more plates, and there were only scraps left. No eggs, some small hard bits that used to be sausage, no potatoes, the bread was stale, juice was empty, etc. I won't be staying here again.

Pigeons nesting and using deck attached to room as

Plus: Location and relatively low price.

Minus: Bedding was long in the tooth, and carpet not clean