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The room was very clean and the staff were friendly and helpful. The picture on the internet is very deceptive, we thought that there would be a better view of the zoo, which I am glad about, the room faces the elephant enclosure and it was cruel to see. The shower facilities are awful, I feel sorry for people in winter.
The friendliness of the staff and the fact that I did not have to leave the hotel to enjoy a great meal. It was pricy.
The service was not up to standardard. The staff seems not to be well trained. On the evening the restaurant did not have still water, ice cream as the freezer was broken. the waiters gave us wrong orders - full cream cherry instead of of medium cream, single tot instead of double tot.
Well organised and staff available at all times. Manager showing personal interest I prefer shower in seperate bathroom
The staff was extremely helpful and friendly
efficient staff, very friendly, always willing to help Could not get food after 11
Kitchen and dining staff were friendly but not staff at desk in assisting guests Not really but tell front desk staff to be friendlier
We enjoyed the convenience and proximity it offered to our dance venue. Our room was functional and clean and provided us with all we needed. Thank-you. We opted out of the breakfast, as we dont eat big breakfasts and the price was a little too hefty for us. But if there was a smaller menu we would have considered it, eg a cafe style menu.
It is not a four star hotel! The room did not even have drawers to put things in! The shower drain did not work. There was a broken lamp and the decor of the rooms is basically dull.
I honestly cannot say that there was one thing that I enjoyed during my stay, it was a pretty below-par experience for a Protea Hotel. Only one vending machine in the entire hotel, which was not in working order! The receptionist at the time was also very unfriendly, and did not make any effort to resolve the vending machine issue. Also no mini-bar in my room, so I had to drink tap water throughout the evening.
The hotel was fine but misrepresented by booking.com. The internet is not free and was very unstable and did not meet international standards.
Clean comfortable convenient. Does not have a proper bar. Hence one would leave the hotel to go for a few drinks.
The friendliness and willingness of all the staff to assist with any queries was a major plus factor. The atmosphere in the hotel in general was relaxed and friendly due to the excellent service provided by the always smiling staff, even when they had to deal with difficult guests - not us! The food we ordered was well presented and of excellent quality. An excellent all round visit - we would not hesitate to recommend the hotel, and will visit again. Had problem using computor in foyer, due to the keyboard and mouse being attached to too short a lead. (Difficult to manoever)
The Hotel was newly renovated. The staff were professional and friendly and I enjoyed my stay. Good value for money.
Clean, good, comfortable bed and bedding. The linen and towels are very nice and clean. At the parking space is a big mess-up with garden trash. That was not a friendly welcome to face, just as you arrive! Defnitely not the 5 stars worth!!
We didn't actually stay at the Dersley. We only found this out when we arrived that we were staying at the Upper Dersley, so cannot comment what it was like at the Dersley. Bathroom was down the hallway, not ensuite but this was at the Upper Dersley
Shower water cold
Pillows Noise at night
Very private and yet well located, wonderful breakfasts, friendly staff No turn down service, minibar wasnt stocked or restocked for entire stay, showergel and shampoo wasnt replaced daily
The room and accommodation far surpassed any expectation. The room was luxurious and pampered all the senses. The service was thoroughly professional.
Location. Room of high standard. Staff friendly, helpful. Local information available in room, including maps. Surprisingly - no shampoo or shower gel.
It was well situated in BFN and also was nice and quiet.
The accomodation was superb. We stayed in the honeymoon suite and it was really very special. the way the room had been layed out and decorated was amazing. The jacuzzi bath was the cherry on the top.The staff were very friendly and helpful. There were not enough soaps and shampoo's in the bathroom.
Warm, clean, nicely decorated rooms, great bed, huge bathroom and great breakfast. Extremely comfortable. Welcoming staff.
atmosphere and history of hotel.staff courtesy and owner warmth. no
Loved the homey and welcoming atmosphere. the staff was very helpfull and friendly and we all enjoyed it and will recommend it to anyone travelling in that area. No
The breakfast was great, staff attending was also sufficient & friendly. The pub is quite nice, i would have preferred the little stove to actually work, as you have such cold long winters in the Free State, the fireplace in the main lounge should also be restored. I had a very pleasant stay.
Lovely hotel with beuatiful garden, great to relax, excellent breakfast, great value for money. Especially for people who like a charming old English atmosphere.
Our room was spacious and beautifully decorated with antiques and items representing the Hobbit theme. We did not know that you must book a table for dinner before noon, although check--in is at 2:00 pm. This booking should be an option when you make the reservation online!
the location; the ambience of the hotel and the family friendliness
The staff were extremely welcoming and helpful, the facilities were excellent, and the decor was superb!
A unique, quirky concept with well designed, laid out and furnished public areas. Friendly staff. But a disappointing stay. The whole place is faded and tired, needs a good clean and a freshen up of decor, particularly in the bedrooms. Dinner was not available unless pre-arranged on booking which had not been sufficiently flagged. Staff directed us to a restaurant nearby which was closed! Trades on a number of presidgous awards in the late 90's but did not live up to its reputation and has been allowed to go downhill.
Good location and nice ambiance
the staff the two gentleman
The friendliness of staff, cleanliness of accommodation and proximity to good restaurants.
It was clean and had a very homely feeling about it and felt nice and cozy. Personal attention given was also most enjoyable. No
The rooms are spacious and well appointed, the location is very good and quiet and the staff polite and helpful. It has a nice "feel" to it. I thought that the breakfast was not in keeping with the generally high standard and price bracket of the guest house. It was by no means bad or inedible, but neither of us got exactly what we ordered and the cooked breakfast was dry and unimaginative. A small critisism in an overall really good experience.
we watched the world cup
Comfortable and clean, well priced. James was our host and went out of his way to make our stay comfortable and enjoyable.We will definately be back and will reccomend your guesthouse to our friends.
Room, Service, Decor, location No