Overall my stay in the hotel was really good. The service was very amicable, and the staff was very willing when it came to service. Beds were really stiff!! And walls very thin, you can here your neighbor snoring!! or party!!!!
Great location, OK service, OK breakfast My room smelled like smoke the first night, there was only 1 towel in my room, sink was clogged with some type of dirt and when I asked to get it fixed, no one came up, I ended up fixing it myself.
Great location with dozens of restaurants and bars right in walking distance and very very safe area
Great location, great rooms. Right at parc 93 and eight block walk to zona T. Taxi's always seem to have a problem finding it so always have the exact address with you. It seems to be a bit pricy at times, if you can get it at a good price I recommend staying here.
Great location, half block off of Park 93. Also close (8 blocks) to Zona T. Nice, new, internet in the rooms. Great place to stay if you have children, playground in Park 93.
The hotel has a very distinctive European feel but the rooms are tiny and the hotel offers simply a bed to sleep in. The restaurant was expensive and terrible. As an American we are used to getting much more for our money than a place like this offers. The beds were very comfortable and the staff was very young and eager to practice their English. They made up for the lack of amenities. The Hotel is within walking distance of the Zona Rosa a very safe night life area.
Very good hotel
breakfast Maids. Before they finish knocking at the door they are already standing in your room.
Location is accessible to several main highways. Front Desk service standards vary greatly based on the person assisting. Consistency of good service delivery is definitely an issue in the reception.
room design price. WiFi
It is a super nice hotel, beautiful room, clean, the staff is amazing, very nice bathroom, and everything works perfectly. Great breakfast. Highly recommended I liked everything about this Hotel.
The breckfast The taxis car are very old
Its very fancy and comfortable. it took them 5 hours to bring me an iron board
Service/Aptitude provided by Hotel staff
Professional personnel. Nice room. The swimmingpool etc. was under construction. This was not announced before !!!!
Excellent room in Executive Floor with butler, breakfast, computers, happy hour and clean sheets every day! Outstanding breakfast buffet with local delicacies. None.
The rooms are confortable, big and nice..The breakfast was excellent. They supposed to have a swimming pool.. it was closed for renovation they said
I will never buy from you again hotel, lack of understanding and sensitivity to the customer, two out of the three I ordered I had to cancel and had to stay another day, instead of moving the date requested an additional fee, the hotel however did so with understanding and free The hotel understand and u guys not, i never get hotels from kayak again.
The room was very modern, clean, and sleek. The staff was friendly and thorough. All this for a very reasonable price.
- Location is good. - Clean - Consistent "Hilton" atmosphere - I called front desk and room-service, several times, and nobody answered. -After finally getting through, it took over an hour for my room-service order to arrive... and it was just a simple breakfast for two. -Rooms arent very big -Bed is supposed to be king, but it seems smaller - Bathroom/closet door has no lock.
The staff was very responsive, helpfull and friendly. The hotel did construction work on saturday morning.
Our stay was fantastic. The room the was beautiful, the staff was incredibly friendly and helpful, and the breakfast delicious. I would recommend this hotel to friends and family.
Great supportive staff and location. Definitely worth the money. Rooms a bit cold but the staff got me a heater right away.
Very nice rooms, awesome pool on the top floor. Great breakfast and nice service by most staff, actually 95% of them. However, one big thing stuck out was the service at night. We have met locals around town the week before and we were not allowed to bring them in at night. Even thought,, the same locals were with us in our room during the day. The hotel staff claimed that it is a security risk and that it is not allowed for them to enter our rooms (unless they pay 60000 COP which is rediculous since they were going to be in our room for maybe another 20 minutes). The people we know were obviously not planning on staying that night with us nor were they prostitutes as they were thought off by the staff (in fact, they were two attorneys). The receptionist did not explaim himself clearly and was not very friendly. We met the manager the following day and explained ourselves and the situation which was conveyed to him by the night manager. He said that it was Colombian Law not to allow any visitors inside the hotels and that he was not aware that the people we met were with us in our rooms during the afternoon. He said at any time they were not allowed without paying and that the receptionist should have explained that. As far as the locals go, they felt very disrespected for being treated in a suspicious and rude way. I feel that the night staff was not friendly nor respectful and for that reason it is rated only 3 star. Such a shame for a nice hotel.
Room design No fitness in the hotel and very poor the one outsourced< no privacy at breakfast and in swimming pool due to events
The hotel is very luxury an confortable, restaurant French style very good, in front at the side exit is locate a walkway like a forest very nice for excersise at morning... , the staff excellent, was a very good choice N/A
Excellent service, staff very attentive, excellent breakfasts, very clean. Loved to swim in their rooftop pool looking at the mountains.
Location and comfort Wi fi was sketchy inside my room, corner top floor.
Amazing! Design, staff, comfort, convienece... one of the best hotels we have stayed at in the world!
Great Room, Friendly Staff, Good Breakfast Noisy Main Street if You stay in a room facing the main avenue
There are a lot of shops and restaurants near. The area with the hotel is very safe. The room is clean widely. The hotel's soundproofing is bad. The noise from a near disco and club are very noisy. I stayed in the fifth floor room, it is noisy until every midnight 3:00. The employee of the restaurant and the front desk is not kind.
Their staff, facilities and food. Their staff honestly made me feel as if i were a vip guest regardless of my room. Thanks to Sara frok the front desk, my stay got a cultural approach. She gave me tips, highlighted routes in maps and schedules to museums, and gave her honest opinion when i asked about some day tours. She could easily work in a major tourism company. Had a great time being pampered by the chef and his creations and by the friendly staff i saw and talked to everyday. Made my stay even better. I would stay there without a doubt again. Location got a bit crowded during morning time, but then again is prime location and extremely centric to get to and from just about anywhere.
nothing your advertising is absolutely false
Very close to everything, specially nightlife and the mayor malls. As the room has a kitchen, you can buy food very nearby in a Gourmet Market and prepare it yourself. Breakfast is spartan. But,..... the supermarket is close by.
The staff was very accommodating. Close to shopping district and many restaurants.
The staff was amazing and extremely welcoming!! Although most spoke only Spanish, a couple people made an extra effort to speak to my (English-speaking) boyfriend in English. They tended to our every need and helped us through the city however they could. The hotel was perfectly located near shopping, great bars and restaurants and tourist attractions like the Hard Rock Cafe. Wonderful experience overall!! No.
Location was close to restaurants and a good, modern shopping mall. From colleagues staying at same time, all rooms are very different, some large some small. The street is quite run-down and a bit sinister at night - no problems in daylight.
Price and location It could be a boutique hotel with some reforms
I was delighted with my stay at the Hotel Excelsior - the staff were extremely polite and friendly, the room was big, clean and well located and I would definitely recommend it to anyone else staying in Bogota.