hammocks in the yard room was smaller then i expected. also had to change the room after check-in since i was ordering kingsize bed but reception gave me twin.
Layout and the territory Substandard service for a five star hotel. The guests are charged for absolutely everything and these charges are unreasonable. The SPA facilities and the service are appalling and much overpriced. This is the first 5 star hotel we stayed in where we were charged £20 for a basic finish sauna and where used water from the pedicure was brought into visitors’ changing rooms and flushed down the sinks in front of you!! Overall it is a pretty hotel with beautiful views of the ocean, however it is very poorly run and for the same money you will have a better experience elsewhere.
This hotel is absolutely beautiful - even more so than the pictures indicate! Everyone was extremely friendly and helpful, services were fantastic, and location was very good. There were a couple of time periods during the day when its difficult to get anything to eat (even a small snack) - with young children this was a little difficult. Perhaps having a few more snack items for sale in the gift shop would help. Also, as this area of Agadir is still being built the hotel was a little far from any other shops (although, admittedly, that is also part of the appeal)!
beach and swimming pools I didnt like restaurants, rooms but they changed after lot of discussions
The staff were very friendly and helpful on all matters; Nothing was too much trouble. The rooms were spacious, comfortable and clean. The pool and surrounding facilities were exceptionally comfortable and the location was beautiful. Highly recommended.
Pleasant and helpfull Staff, Easy to Relax around the hotel, pool, garden and the beech area, Food was expensive therefore we would eat out.
From my POV, the territory is the best what this hotel has - very stylish, plenty of space, several swimming pools. Taking into account that this is some sort of business hotel, there are not many people during the day outside, while in the evening the hotel has very lively atmosphere. Please those who wants to book standard room - be aware that it overlooks whether constraction or the other hotel (window-to window). And only the most expensive rooms have the balcony. The other shortcoming - that it took very long time for stuff on reception to response to our simple requests - very often they just ignore us (obviously - not the level of the luxury hotel)
lovely staff, very polite. rooms were very clean and the pool area was beautiful
The outdoor facilities were excellent, really friendly and helpful staff, the rooms might need a bit of updating to equal standard with the hotel facilities (E.G. swimming pool, beach, restaurants) As mentioned above, the rooms weren't as great as the rest of the hotel.
Good beds, quiet, nice swimmingpool and beautiful beach with facilities in front of the hotel (private beach) Ridiculous that you have to pay almost € 30 to be able to use the internet during 24 hours which meanwhile is even slow...
The rooms were spacious comfortable. Staff were helpful and service excellent. I've stayed many times in Agadir, each time at different hotels but this is the hotel I will return to on my next visit. The only down side to the hotel is the lack of outdoor breakfast tables. Taking a holiday in Agadir where the sun shines from early morning it would be a novelty and advantage for those from less sunny climes to enjoy breakfast outdoors on holiday.
Spa facilities and staff Rooms were very basic and did not live up to rest of hotel facilities. Over priced throughout, eg 3.50 Euro for a can of coke?
Nice welcome. Huge hotel. Friendly staff. Comfortable room. Very large swimming-pool. Casino, restaurants, live music, night club. Wireless internet.
We were treated like a king and a queen. The staff were amazing The room was a little outdated, but that did not take from our enjoyment.
helpful & pleasant staff, ideally located in Agadir, lovely hotel while hotel is 5 star the rooms were 3 star, bathroom tiles could be updated
Pool is big. Staff was incredibly rude. From room service to check out. Very ignorant and disrespectful. Waiters at restaurant have zero knowledge. Food was bad and all three times they tried to over charge us. When we corrected them they got mad, as if we were mean or stupid for wanting to pay the price on the menu. Watch out for "city tax" 20euros more than hotels.com said I should have to pay.
The pool and the spa was very relaxing and that is where we spent most of our time. Took us 1hr to get a room after being changed twice. The maintenance of the hotel is very poor. I would not give it a 5 star rating.
The garden view . 1.The bussines center there are only 3 computers and it always full with kides . 2.when we check in the beds were used and not clean . 3. the room servicse dosnot work after 10 pm and thay charege you 295 DHM for every room service . 4. there are no inaf parking . there is no wireless in the rooms . 5. the staff are not kindy and is talking to much .
The cleaners were more helpful than reception staff if you needed anything. Bar and entertainment staff were very good too so it made for an enjoyable stay. Couldn't get much help from reception and it didnt help that they didnt speak much english either. They checked us in to a dirty apartment after making us wait 3 hours in reception and not even speaking and explaining what was going on. Our apartment was facing a very busy high street so we asked to be moved and were completely ignored. Finally after requesting a move again we were shown an apartment that was smaller and facing the same noisy road!!
The room was huge and had a balcony.Excellent value for money You had to pay extra for the safe. The tv reception went when it rained, that is after all when you want the tv
As a last moment booking, we opted for this so called 4 stars hotel due to non availability in Sofitel Agadir or any others and it's location was near the beach Well few points to sum up the hotel services: -Any complaints were met with indifference from the management. - The room was adequate but nothing exceptional and was not cleaned to a satisfactory standard, room’s decor was straight out of a 1970’s & a shocking look for the 21st century (Almost broke my bones when falling from a broken chair. - The staff lack enthusiasm and generally failed to show any initiative. - The service in the restaurants was of a poor standard but overpriced and the restaurants were always empty and lacking any energy or life. - The pool area is fine but a little cramped without much thought to design. The waiting staff around the pool area were very slow and it always took ages to order food and drinks.
Great location, very reasonable rates. Great pool and entertainment for kids. Rooms dated but otherwise comfortable and clean
Nothing, its very expensive and does not deserve its four stars. its not even a 3 stars. the rooms are very old, AC not working, durty carpet, price, poor breakfast....its a good 2 stars but not a 4 stars at all.
huge spacious apartment no information in apartment ie room servce. pool not heated
Nice view onthe top of the hotel on all Agadir They charged me duble by mistake ....so low when its come to resuld any problem ...no manager on duty
the nois in the hotel shoud be less and the food smell should found away to make it less
The different activities for kids. The quality and shape of the equipment like TV not working, leaks at the toilet, etc..
Tennis, live music, the view. Very n asty and rude reception-staff. OK security and excellently kind tennis-staff.
Rummet var rymlig och fin, sängen var härlig, stor Personalen var inte så serviceinriktad som man förväntade sig av et 4- stärnig hotell
Lätt att hitta. Ett fungerande hotell med halvbra service. För oss var det endast ett snabbt enomgångshotell. Lite opersonligt. Stressig personal i receptionen Fanns andra hotell som vi prövade på hemresan genom spontanbokning tvärs över gatan.med bättre service bättre pris med mera..
The warm welcome and valuable treatment from the front disk manager Mr. Abdul ghani and his team jamila and yazid and others who I don't remember their names right now and the room services . the maintenance to the rooms need more attention such as lightning and the bathroom
Det var dåligas personal har aldrig träffat Chef är psykopat ville barra vissa att hon som bästammer efter personal gapar och skriker åt dem.
kände mig som är hemma,personalen var mycket trevliga och snälla
allt, från hotelets läge, till det underbara personalen som verkligen tar hand om sina gäster. Stor tack till Fatiha från receptionen lite gammalt, badrummet bör renoveras
nara till strand och natt liv; for monga losa katter ;mycke kackerlackor;ingen tv po rumet;
endast läget Mycket otrevligt bemötande från personal vid ankomst.Ostädat rum, utan handdukar och smutsiga använda lakan. Känns om att det är ett hotell på väg att gå i konkurs
Bra läge ett kvarter från stranden, egen pool som var en liten skyddande oas. WiFi fungerade i lobbyn men bara där. Hyfsad restaurang i anslutning till hotellet och liten men dyr servicebutik. Lite störda av att grannfastigheten är under byggnad. I mitten av november var det lite kallt i lägenheten och ingen värme. Porslin finns men ingen utrustning för att diska..
nära stranden ingen öl i restaurang, långt från centrum
rummet var rent och rymligt, fast opersonligt. dålig frukost, med kalla pannkakor och illaluktande, kemisk juice! Byggarbetsplats utanför!
Rent och snyggt. Prisvärt. Effektiv AC. Bra badrum. Balkong. Fördelen med det avsides läget var att det inte var så mycket folk runt hotellet. Fräsch pool med solstolar och vassparasoller, men tyvärr många små flugor, katter och oväsen från ett kylaggregat. Bokade för tre personer, men fick en dubbelsäng och en enkel (stenhård) soffbänk. Fick efter påpekan in en OK ekstrasäng, trots att hotellet säger sig inte ha sådana. Läget, med 200 m till stranden är en ren lögn. När vi hade gått ca 10 min, kom vi fram till en barriär av hotell. Det blev att gå runt alla dessa, för att nå stranden. Att gå in till centrum tar minst en halvtimme, nästan en timme om man går efter stranden.Men OK, taxi är ekstremt billig, så det gick att leva med. Kartan på Google maps visar det läget som jag trodde vi skulle få, nära stranden och nära till stan. Detta hotell ligger omgivet av obebyggda tomter,flera kilometer längre söderut, nästan helt utan affärer (1 st mycket primitiv källaraffär) och inga restauranger.
Bra hotell med en pool. Lugnt runtom om man vill koppla av. Inget för folk som vil rumla om inne I stan - som man måste ta taxi till för att hitta (liksom beachen). Hotellet ligger I ett nytt område under uppbyggnad = bra om man vill ha det lugnt - alldeles fel om man vill vara I AGadir Ett typiskt snabbyggt hotel för att satsa på enkla turister utan behov av såväl timlig som mental kvalitet. FAnns inte ens tvål på rummet. Minsta möjliga belysning på rummet, eftersom man tydligen inte förväntades läsa eller arbeta på rummet. REstaurangen hade en meny på flera sidor, men man hade bara två förrätter och två huvudrätter.
Bra läge, härligt poolområde med 29 gradigt vatten, fantastisk mat. Vänlig personal. Spat var inget vidare.
Vänlig personal. Utmärkt rum. Fint poolområde. Kunde önska lite större variation på utbudet i buffématsalen.
All-inclusive, mycket förmånligt pris. Förvånansvärt bra mat, gott, allt kändes fräscht. Ett stort plus att det serverades marockanska specialiteer också. Fint läge vid stranden, jätteskönt med varm pool. Personalen i receptionen lever inte riktigt upp till ett fyrstjärnigt hotell. En del helt OK, någon enstaka riktigt bra, och några behöver jobba ordentligt på servicen. Hotell-shopen riktigt usel, återigen, ett fyrstjärnigt hotell bör inte ha c-kvalitet i shopen.
Pool och området runt denna är verkligen trevlig med bra faciliteter samt gym och Spa Rummen och inredningen är mycket slitna. Det första rummet vi fick hade det varit inbrott och "safen" var bortsliten från väggen. Vi fick ett nytt rum och ville ha tillgång till "safen" men i receptionen sa dom att han som skötte detta hade gått för dagen. Vi aviserade ett hotellbyte och då ringde dom efter ansvarig person. Vi fick så småningom vårt rum efter 1tim och 30 min. Hotellet behöver nog renoveras samt höja säkerheten.
The hotel's proximity to the beach. Pretty much everything about the hotel was very disappointing. Our room (room 534) smelled like urine during the whole stay, the room conditions were dreadful (old rugs, worn-out blankets, broken fixtures...etc.), we didn't have any hot water in rooms 534 (the first day) and 322 (the third day), room 322 totally lost tv and phone signals on day 3 (we had to call the reception 4 times to get it fixed), the line for breakfast was always very disorganized. The building is old and doesn't have any elevators, which can be a big problem if your room is on the 2nd or 3rd floor. The rooms are way over-priced considering the quality of service. This hotel is definitely not a 4-star hotel... Honestly, I wouldn't even give it a 3!!
Close to the beach and enough pubs, restaurants etcetra in the area. This Hotel is from the 60's or 70's so everything is really old, on the pictures it seems more modern.. :-(
the facilities were good the room could be updated
Staff were friendly and helpful.
good location,nice staff no
The outside area & pool Not too keen on some reception staff a bit too pushy