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Pretty appearance,close to restaurants. Parking convenient. Really dirty carpets in our room- our socks were black in short order. You have to pay for the continental breakfast, and worse yet, you have to pay for a cup of coffee at the breakfast bar. Very poor business type office with old equipment and operating systems. There was even a charge for using the business center that I avoided because I could not get my work done. Extremely poor wifi signal everywhere. I had to use my phone hotspot the whole time. Staff shrugged this off as an "xfinity problem", offering no other solution.
The pool floor was filled with algae. This was a nice hotel 25 years ago. Also, breakfast wasn't included.
The beds were great, the staff was wonderful and everything was aesthetically pleasing. It was in a perfect location for what we were needing. I slept well, and I would stay again. I would just bring my own pillow. The pillows were flat and the AC was insufficient size to properly cool the whole room. I would say it was about 77 degrees, cool enough without blankets but not ideal. Housekeeping has room for improvement, as the corners under the vanity had a collection of dirt and dust that didn't just happen overnight. The carpeting needs replaced, it feels almost 'sticky'.
location and comfort no problems
Everything was very Clean, the staff is really nice and the hotel in general is really confortable and pretty. the breakfast was a little poor maybe if they add scrambled eggs and some pancakes will be better and the restaurant although the food is really good they don't have much variety.
Location Because we didn't book direct and paid less they put us in a room close to the highway, with all that noise which was made worse be a use the ac unit did not get cold. As a result we had to sleep with the sliding door open. The beds are not queen but full size. There are little ants everwhere. The carpet is buckled and a tripping hazard. We were there 4 nights but they only cleaned twice. Once without even vacuuming. When I complained they told me below market fairs don't get the nicer rooms and I should book directly next time!
This hotel was excellent for the price we paid. The room was very roomy and clean. The hotel is small but has a nice pool and deck/bar area in front of a lake. Plenty of nice restaurants close by, driving distance from the beach. Recommend it for the value and quality
The location was very convenient. When we checked in, no assisted us with our luggage. One of the days when we returned to our room the door was open and no one was in the room, Housekeeping had cleaned and refreshed and had not shut and locked the door behind them.
Friendly staff and location close to very good restaurants at the Promende Mattresses. There was a somewhat musty smell in the hallways on the 3rd floor
I really enjoyed my interactions with the staff.
The location related to where I needed to be for my trip. I was able to walk to the location from how close it was.
Location was near everything from beach to business to family owned restaurant. Ongoing construction at entrance.
I like bed bed Nothing It wasn't ready when promised.I got 4 not 3 or 2 or 1 one like like you should have. I've stay in hotels before, probably about 10 a year. This one is the worst of the worst. The first one wasn't ready so they put me in a different one, which was occupied by her children, the next one had been cleaned yet, now I've been waiting 4 hrs. Then they put me in a 4th. you don't know it until you go to bed if they have BED BUGS. OMG you could see them and the staff said "this is Florida, what do you expect?" The place should be torn down.
Good size room with every thing we have been looking for in a hotel for the 2 weeks we have been in Florida but have not found until now. Will definitely book into Comfort Inns in the future. Stayed 2 nights instead of just one. Brenda
everything except the elevator This hotel really needs a second elevator.
Price. It was under construction.
Fair location, friendly staff, decent mattresses, nice bathroom apart from the old shower head. Got woken up at 9AM on the day of my departure by housekeeping...then interrupted while showering at 10:30. Checkout is at noon. There is NO REASON to disturb anyone who has not yet checked out before then, let alone twice.
Great staff. Really nice breakfast. Newly refurbished and very clean.
Location Rooms need a refresh, wear and tear of everyday use has the facility needing improvement compared to other Hampton Inns.
The hotel was an excellent short stay location convenient for visitors touring the Everglades and on route between southern Florida coastal resorts and Key West. If you were lucky you would see the hotels own resident Aligator in the adjacent lake!
Friendly staff, clean rooms, affordable rate, great restaurant.
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The hotel staff were very friendly and helpful. My room was clean and comfortable. The food from the restaurant was excellent. I will be going back next time I go to Bonita Springs.
Staff was not on duty. We had a problem with the toilet and had to deal with it ourselves because there was no staff around.
Great family owned motel with restaurant. Met by owner on arrival. He was very nice & helpful, giving us suggestions for the evening. Had an excellent dinner at the restaurant. Pleasantly surprised at the entire experience. Great value for the money. Road in front a little noisy but with fan on didn't really affect our sleep.
The room was very clean and well furnished. It was decorated beautifully. The quilts and extra pillows on the beds gave the feeling of home. It is in a great location close to stores and attractions. The staff were all very friendly and helpful. The restaurant adjoined to the hotel is decorated nicely and the staff were very friendly. The food did not meet our expectations. I wouldn't recommend it for the food but it is nice for enjoying your favorite beverage .
This motel was very clean. Definitely worth the price. Staff was very friendly and helpful. If you need a place to stay for a couple of nights ..this would be it! Close to very busy street and could be a bit noisy.
Friendly courteous staff, cleanest room ever, great restaurant, comfortable beds, good coffee in am. Free WIFI very good. Parking was right outside room. Will definitely book there again. It is easy to get to 75, 41, beaches, shopping. Nope
Quaint and clean, with nice restaurant/bar attached. Road was close by, but did not disturb sleep.
Staff, room, clean Road noise, parking not always available near room
This guest did not leave comments about this hotel.
This is a simple, family-run place. The gardens and pool were beautiful. The rooms are basic and old-fashioned, but clean. The managers were friendly and informative. On a busy street; easy to get to/from the airport but not scenic
Beautiful breakfast garden
Nice size apartment with comfortable bed and convenient kitchenette with lots of necessities provided (dish soap, broom, etc.). Location was convenient to just about everywhere and there were plenty of good restaurants and taverns within walking distance. The property is quaint and has a comfy, friendly feel. Andre was very helpful. Good place for a single traveler or a couple Some of the furnishings could be updated a little and the bathroom fixtures seemed a little delicate. If I were to stay longer a pool would have been nice.
It was very easy check-in and we were made to feel right @ home by the owner Karen
Close to great fishing spots, a clean quite place.
Great location and rooms are very comfortable and clean. Beach is right across the street and you can fish in the pier in the back of the resort. Staff not to bad, but need a little more customer service.
The owners and staff were very nice and friendly. The room was clean, updated and very comfortable. The location was very central to the entire area for sight seeing and fishing. The resort rented pontoon boats at reasonable prices. There was no patio for the room we rented. (All others have a patio area). There was no outside, grassy area with chairs/tables to sit and watch the waterway. There was a bench on the dock for fishing, but no shade from the sun.
Seems newly updated. Room was clean and fresh.
Clean, close to where we needed to be, just remodeled, very modern, staff was extremely friendly and helpful and great value for the money. It didn't have an exercise facility or gym as advertised..... However it was minor.... I was able to go jogging in the area. Breakfast could use more fresh fruit. Eggs were a little soggy. No premium movie channels.
Conveniently located just off Rt 75 and only 15 minutes to Naples. The condition was like new, the staff was courteous, and the room was quiet. A great value! Water pressure in the shower is low, probably due to a water saver shower head. Not a big deal.
Price was very good. Beds were comfortable. Room was clean. Workers were pleasant. Breakfast included.
Close to I-75, other major roads if you're traveling in the area. Also close to the poker room and dog track. Minimal staff at this hotel, the rooms aren't great (caulking/etc falling apart) but they do the trick. I wouldn't bring my wife here but would stay here for work again because of the price and location.
Price was right...mini refrig, microwave and newer bathroom. Close to my business appts Could hear guests next room over. Would like to see the Inn correct that
We went to Bonita Springs for a wedding and the bride had booked a group discount with a different hotel. After the "other" hotel staff was extremely rude over the phone, I decided to book with Best Western instead. We were so happy we chose Best Western. The staff called ahead of time to welcome us, the staff at check in were polite and helpful. The room was beautifully decorated and clean! The hotel is finishing a remodel and looks like they are about to paint the hallways next. Our room was already remodeled. On a side note, the guests at the wedding were all talking about how displeased they were with the "other" hotel. That just reconfirmed we made the right choice by booking with Best Western!! :)
The heated pool was quite enjoyable