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The hotel is brand new, location is amazing, front desk staff is friendly. Our room was spacious and had a very nice view both of the city and the sea. Food was really good but when it gets busy in the morning you have to wait for your coffee for good 15 minutes as you can only order it from the waiters. We spent a night before our wedding in the hotel and needed to have express dry cleaning, we were told that it would be ready next day at 2pm but when we came to give the clothes we were told that it won't be ready until 4 which is too late as we had to leave the hotel around 3 already. We have asked for iron as well and the one given did not work and ironing board was broken. We were offered to have our clothes ironed and we had to pay for it, even though we would expect to have it as a complimentary service as the provided facilities did not work and we were misinformed regarding dry cleaning service as well. Not so many guests usually need these kind of things when they stay in the hotel but the problems we faced using this services were quite an issue in our situation
Beach side position Public areas very worn and grubby. Our Seaview room had a much better view of the car park !
Food and service and value
the view of sea yes comportament concierge and security
The location is fantastic Due to underpass located near the Hotel the east side of the hotel is rather noisy.
Nothing The service, cleanliness, attitude, and food In other words it was horrible and I would NEVER RECOMMEND THIS HOTEL. IT WAS FILTHY
nothing a cheated experience. nothing at all please do not reccomend this hotel to any one i am puting a campaign against this property on facebook
location, breakfast included
proximity to beach
The rooms were newly renovated and each roon had a view if the sea. The hotel staff spoke perfect English and very helpful - whichis rare in israel from experience !! The hotel outside public areas + pool area look tired and in desperate need of a simple lick of paint.
The staff were exceptionally friendly, the room was clean and comfortable, . I would stay there again without hesitation, On the down side there was no iron in the room
Clean and fresh linens Dinner was overpriced
Very good service and spacious room. The restaurant on the 11th floor was a bit pricey, the food was okay, the service was very good.
The location was fantastic. The pool and spa was great. In the business lounge the food was delicious. The staff was helpful. There was nothing not to like
breakfast was nice, beds comfortable. this is the only i would say. nothing to do with Crown Plaza that i have expected. the hotel is in the middle of nowhere...i regret that i stayed in that hotel. in tel aviv there are very many nice beach hotels with wonderful view. here, even taxi drivers do not know how to get to that hotel...
Comfort. I was grossly overcharged for a bottle of moneral water
Love the Closeness to the beach Requires a better food menu hotel rooms need improvement should provide better rates for extended stay if a guest stays in the 900level and paying good cash at least bkfast should ne included
Very enjoyable stay. Great food. American tourists.
The sea views, the breakfast, and the comfort of the room The staff were friendly too I
Everything was good. We really enjoyed the stay.
running on the beach
We had two rooms. One room had bad bed bugs! Balcony feels like it's going to fall apart. Staff and manager at front desk very very rude! Stay else where I liked Sheriton or Hilton or harrods Bed bugs. Rude manager at front desk. Terrible unsafe balconies.
Iliked how close it was to the beach and the buffet breakfast was great. I thought customer service was very poor for the cost of the hotel. no free internet or wifi. it was very expensive to use this facility. Having stayed in the park plaza orchid hotel for four days prior at almost half the price I would say that offers far more value for money the the crown plaza and better service
Min väninna och jag hade et "rent helvete" med personalen och debitering där borta på Isrotel Tower i Tel Aviv. Jag skulle gärna villja sända er kopior på korrespondens jag har med hotellet beträffande debiteringen. De debiterade mitt konto med det rätta beloppet samt tömde min vänninas konto (från Zurich) med 1800 US $. Någon förklaring till detta hade de inte. Visserligen har de korrigerat felet men vi har lagt åtskilliga timmar båda två på att rätta felet under vår semester något som jag nu KRÄVER konpensation för. Jag ska inte behöva lida skada på grund av oförskämda arroganta människor. Min väninna kunde inte handla någostans i Tel Aviv för hennes kort var tomt. Jag fick lägga ut pengar åt henne. Vart vi än gick hade hon inte täckning
The staff was very helpful. Bed, linen, pillows and shower - fantastic. Size of room bigger than most. Breakfast the same as all Israeli hotels. Great location - across from the Gordon Pool and promenade, located two doors from Ben Gurion Street.
no shuttle service to airport
Breakfast was good. Eggs could use some more cooking but they weren't real anyway. All in all it was cheap and if your looking to go to the beach you can't beat the location. Also it is located near some great food options and the staff know the good spots to go.
Dated hotel but well run with pleasant rooms. Food at breakfast was average and in the kosher poolside bar the food is terrible. We had lunch there, a burger and chicken salad, this was by far the worst meal I had in 10 days at Tel Aviv
We had a wonderful time and could not fault the hotel ,we will go back at some time we did book apoolside room however when we arrived there was not one available?
Servicen var väldigt hög, frukosten var helt fantastisk o dom nyrenoverade rummen var lagom stora o fräscha. Fanns ingen barnpool men dom håller på att bygga om poolområdet så då kommer det att finnas en barnpool också.
Bra städning, utmärkt frukost, bra läge. Nej
A centrally located small hotel close to the beach. The rooms are small but clean and adequate. The service was very good. The welcome was very warm with a plate of fruit in the room. The breakfast was excellent.
I would like to have wi-fi in the room not only in lobby
Good breakfast-offer / daily change of towels / less noise / friendly staff / clean rooms / easy check-in and check-out
Tremendous staff, young entheusiastic and happy to help out Occassional smoking on a non smoking floor, staff quickly rectified this
close to beach, interesting neighbourhood, helpful staff, excellent breakfast nothing
Internet only in the lobby so guests gathered there with their laptops. Some were using Skype, it was noisy - not conducive for work and there were not enough power sockets. There was offensive racist conversation in the lobby (Obama is a f***ing n*****) which the staff seemed to condone.
the staff were friendly the booking process was very difficult--we booked online but then spent three or four hours calling the hotel because they refused to acknowledge the booking; we then called booking.com to ask for help or cancel and only after that did the hotel acknowledge the booking.
Great staff. Super nice people. The hotel itself...meh..definitely definitely not five star, perhaps not even four. Tiny room and bed so small I could barely fit. Noise from hallway came into room. I'd say it's a good four star. The bed was tiny, barely fit one person.
The gym and pool facility and the business lounge. The position right in the centre of town, the building revovations going on and the unfriendly and unhelpful staff
Adam is an excellent receptionist. The hotel is right in the center where we had to be I found Minibar-Drinks on the bill which we did not consume....
The early check in (5am) clerk was outstanding. Very understanding and helpful. The room was big. My tv complaints were cared for as best as possible but with little satisfaction since the problem was mechanical in nature. I got from the airport to the hotel by rail and foot in about 25 minutes which was very convenient. The television remote only worked within 3 feet of the TV, wifi was pretty bad and dropped off a lot, the furnishings looked dated, the phone operator was rude, it was hard to leave the hotel at night since there weren't many options. Furnishings and carpet should be upgraded. Breakfast was very overpriced at 23 USD. It would be nice to have non-kosher options for international non-Jewish guests.
It had a bed and a bathroom. Breakfast was okay but I've had better. They don't charge for Wi-Fi. Very expensive for what it is. The room does not, in any way, resemble the photos I saw on the site prior to booking. The reception was a building site and I do mean a building site with welding, grinding etc all going on throughout the day. No way on earth I'll be back at this hotel!!
The room was clean and quiet. The hotel is being renovated which is creating significant disruption, i.e. the breakfast was served in a room far too small for the number of hotel guests. On one morning I was unable to eat anything, on another I had to sit outside with plate on my lap.
Room was spacious and clean. Typical Sheraton Business hotel style. I hope the Leonardo chain will keep this functionality. Very little staff for such a big hotel. It could almost be described like an Embassy Suite style hotel.
Centralt läge, funktionellt affärshotell, pool och gym på taket stort plus. Mindre och personligare än de jättelika grannarna (Sheraton, Hilton, Renaissance etc) och därför trevligare än dessa för en längre vistelse. Endast lobyn är renoverad, resten av hotellet skulle må bra av ett ansikstlyft, därför inget riktigt designhotell. Frukosten är strikt kosher och därmed inte internationell (ägg serverades inte på sabbaten, inget kött överhuvudtaget, endast ägg och fisk) och var dessvärre även direkt fantasilös. Och personalen var korrekt och hjälpsam, men skulle må bra av en charmkurs.
Room cleaning-twise a day and breakfast: both service and menu. Nobody at the reception desk would smile ever! Also, they do not open teh door for you when you go in or out from the hotel, although it is called 5 star hotel.
good clear booking service via email. Good service in the hotel at all times
Excellent mgmt No atm machine
The spa and Gym are excellent. The breakfast is made for jewish people, and not considers that it is an international hotel
The Staff was friendly and very helpful at all time Internet Voucher Operation
comfortable room, good location on seashore. Although a fine hotel, it was overpriced. We paid well over 300 dollars for a room. At that rate one would expect the standard of room comfort and breakfast set by Dan Tel-Aviv, the city's best hotel.
Convenient location, coutreous friendly staff
location on the beach plus easy access into the city. There is a gym and small pool plus the possibility to run along the beach. the breakfast is great a huge choice. i ate in one of the restaurants one night and found the food to be ok but not great considering the standing of the hotel.
The location is great It is far too expensive but if money does not matter it is a nice choice
The hotel is very old and it is reflected in the room furniture and common areas. Sadly, it smelled like cigarettes and the walls were thin.
Location....Suites very nice hallways and elevators not very clean......run down. Pool & gym old, run down equipment, not clean. No doorman, just security. Very overpriced.
Good location, the staff was friendly, always ready to help, the room was clean and comfortable.
Good location, excellent breakfast, attentive service Both you and hotel web site should have advertised that hotel was under construction. When we arrived they did not have our reservation but did honor it -- only initially guaranteed the first night (staying 1 week). Subsequently the hotel proceeded to hound me until I returned to the front desk with my cc to guarantee the rest of the stay -- phone message, letter under my door, 2 phone calls 10 minutes apart. The reason I hadn't responded is that we had been out of town for the day.
the hotel is very comfortable and the staff is very pleasant
Location was good for City and Jaffa Temporary reception due to buiding works which resulted in delays in service. Building works also precluded use of reception lobby bar area
The breakfast was very good. Reception staff charging us in full and in advance on our arrival for our one week stay. Carpets in our room not clean / hoovered when we arrived. Tired, worn decor of the room. Renovations being carried out caused noise and dust especially in pool area and reception areas. we were not pre-warned of renovation work
The bed was very comfortable and the proximity to the sea and Jaffa was a big advantage. The shower was lovely but it was not easy to clamber in and out of the bath even for me and I am a young 54. The Carmel lounge was a great facility to have. Some of the staff were surly and did not go out of their way to help. as an example, I arrived, on my own and stood for ages at the housekeeper's desk and, due to a temporary reception being in place as the main reception area was being refurbished, none of the staff came over to ask if they could help or to point out that in fact I needed to go to the other desk to book in even though not that busy.Also, they had no record of my booking and luckily I had a copy of the booking form with the reference number etc. They booked me in for one night until they could talk to the booking agent the following day to sort things out. The same happened to some friends who were also staying at the hotel and arrived the following day. Not a good start.
Hotel is a bit out of town central area. Returning after 5 years the hotel looks a bit old fashioned in need of refurbishment
The breakfast is excellent Mirror in bathroom not for small person and bedroom could do with stronger lighting
Very good location directly at the Mediterranian Sea in the South of Tel Aviv; good connection to Highways, Airport. Excellent Breakfast buffet. Big size; rather unpersonal.
Excellent breakfast, responsive dining room staff Very rude waitress in lobby bar/lounge and very rude desk clerk at the reception desk. Very plain accomodations
i can't say that something like very much. it could be more cleanliness