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Staff were very good and attentive to all details. All instructions were in German--how to arrange for a wake up call; the directions on the coffee machine in my room. I cannot read German. Staff were always polite and helpful, but some of these I could have done easily for myself. I also wish that there had been a small sundries store for magazines, water, and other small things to purchase.
the facillities no
Nice hotel, good parking and connections, close to center. Some noise from road work, but nothing that the hotel could do about...
The hotel is very close to the city centre and only 36 miles from the Nurburgring
The staff was extremely friendly and professional. I am regularly at Hilton hotels, but I was really struck by the friendliness of the staff.
Staff where very curtious, rooms where clean and the location was perfect.
very efficient and friendly staff overall, empathy for guest, swift service
The reception staff were always pleasant and helpful. The room was basic but very nice and clean. Small things like extractor fan in shower room not working. Ice machine provided but not working.
Well run and comfortable hotel The proce was a little high but this may reflect the fact that the hotel was full.
För mig var hotellet perfekt eftersom det låg nära Bonn Hauptbahnhof. Frukosten var dessutom exellent. Nej.
Superbt läge i anslutning till gågata samt mittemot stationen. Stort luftigt rum med air condition. Vi fick ett 4-bäddsrum trots att vi bokat 3-bädds. Mycket fräscht badrum. Jättebra frukost, möjlighet att sitta ute på terrass på taket. Ingenting. Det blev dock ganska dyrt att parkera, 3 euro per timme från 9 till 19, därefter endast 1 euro för hela natten. Parkeringshuset låg dock nära hotellet.
Utmärkt läge vid Hbf, nära till restauranger, fin frukost, stort och trevligt rum Nattreceptionisten borde byta jobb, har aldrig upplevt buttrare kille. Glasdörr till toaletten är en litet märklig lösning, man har uppsikt över sängarna från "tronen".
Don´t accept AMEX
Jag var tvungen att checka ut mycket tidigt vilket gjorde att jag missade frukosten, men jag fick med mig ett frukostpaket med mackor, juice, frukt och Ritter. Morgonen räddad. Det plus dygnet-runt-öppen reception, suberbt läge i centrum, schysst personal och bra frukostbuffé drar betyget mot perfekt.
Bra, enkelt men funktionellt hotell!
spacious room, friendly and informative staff, convenient location, excellent breakfast
Spacious rooms; very clean; contemporary and essential furniture; hi-def tv; spacious bathroom; and spacious dining room. Part of the hotel is a former Seminar, which blends very well with an adjacent modern building, where many of the rooms are located. From the street entrance to the lobby you have to climb a few steps. It would be helpful to have a ramp, or a lift, specially when you carry your luggage.
The place is modern, quiet, and ample. The rooms are spacious, very clean, and with nice views of either the garden or the street. The bathroom is very big. The hotel is just a couple of blocks from the central train/subway station, which his very handy. As an incentive for business travelers, the hotel manager should buy more iron and iron boards, since there are very few there. As a tourist I wouldn't need them, but as a business traveler, they are very useful.
Very spacious, excellent breakfast.
Personalens bemötande och standarden på rummet. Nej
Trevlig atmosfär, trevlig personal, god frukost
Ett utmärkt och fräscht hotell med ett bra centralt läge. Trevlig och serviceinriktad personal! Frukostbuffé i toppklass! Nej!
very good value for the price, staff is friendly, hotel is very clean and close to the city centre. breakfast were suprisingly rich for a 2 star hotel. it is on a little noisy street, but you probably can´t avoid that in the centre.
The quality of service and quick response by staff Language barrier among front office staff
The friendliness of the staff and their willingness to help out with our bicycles The outside didn't look too good so we were surprised by how nice the hotel was. It wasn't in the best area so if I had been travelling alone I might not have wanted to wander around after dark.
The hotel was very conveniently situated. The room was fine and the breakfast was good.
The staff was great especially helping out someone who doesn't speak any German. The breakfast was wonderful, the breakfast room in particular was nicer than many more famous hotels I've stayed in. It would be nice to have known there was not shampoo and soap for the shower. I did have bodywash but no shampoo. However, the staff did help me find a local store where I could purchase some.
the organisation, nice and welcoming staff, super clean room
The ospitality is the strength of this hotel: the staff was very nice, in the breakfast you could choose everything you want among a very great number of things, and the cleaning service was perfect. It was a to expensive for the stars of the hotel
Bra läge. Man kunde inte betala med kort! Besvärligt
Hotellet har ett mycket centalt läge, mitt i gamla sta'n. Priset var rimligt och frukosten var helt OK. Hotellet var inte särskilt fräscht. Heltäckningsmattorna såg ut som om de hade varit med under många årtionden.
Det var ett bra läge. Inget speciellt att anmärka på.
Hotel staffs are very polite and their willingness to give assistance when requested.
staff is helpful, location is very convinient it does not have an internet service. it is very inconvinient to stay if on business trup. the only thing you can do is get connected via telcom and charge is 8 Euros per hour. Just appaulling! they advertise airport transfer as part of the service but then, they refused because there was nobody else going to the airport at that time.
1. Breakfast service was good 2. Checkin and checkout was quick and prompt 1. I asked for internet but not available at that point of time 2. Room size was too small and not all facilities were available in the room like refregerator 3. Bathroom was too small, not a place to sit in the toilet .. shower place was too small to take a bath.. Toothbrush, toothpaste, cream, gel etc was not there in the bathroom. 4. Room was too smelly not able to slept properly.
The location is good, very near to a trem stop. The staff are nice. Breakfast is simple but just ok. If there is a trem passing in from of the hotel in the morning or in the late night, it is noisy.
I got a large room with three beds, it was confortable and clean no internet connection available
It is near the Rine river, then you easily have access to it by walking. You can also enjoy a persian resturant beside the hotel.