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The hotel is very close to the city centre and only 36 miles from the Nurburgring
very efficient and friendly staff overall, empathy for guest, swift service
The staff was extremely friendly and professional. I am regularly at Hilton hotels, but I was really struck by the friendliness of the staff.
the facillities no
Staff where very curtious, rooms where clean and the location was perfect.
Well run and comfortable hotel The proce was a little high but this may reflect the fact that the hotel was full.
The reception staff were always pleasant and helpful. The room was basic but very nice and clean. Small things like extractor fan in shower room not working. Ice machine provided but not working.
Staff were very good and attentive to all details. All instructions were in German--how to arrange for a wake up call; the directions on the coffee machine in my room. I cannot read German. Staff were always polite and helpful, but some of these I could have done easily for myself. I also wish that there had been a small sundries store for magazines, water, and other small things to purchase.
Nice hotel, good parking and connections, close to center. Some noise from road work, but nothing that the hotel could do about...
Great location; quiet and comfortable, and just a few minutes from the city centre. Staff helpful and pleasant.
I loved the location on the rhine. My room was not made for my second night stay since they did not complete the room by 3:30 when I came back to my room and after that I went out at about 4:30 and I suppose it was too late for housekeeping - so my bed wasn't made, my towels were changed etc.
Very peaceful with views of the river Rhine. Good food in restaurant.
The service at the hotel is first class. Excellent breakfast options and outstanding restaurant. The views from the breakfast/ restaurant terrace is unbelievable. Well located to get to the city or public transport. The room I was given was extremely small and overlooking the driveway. A problem if you have a long stay like I did of two weeks.
Location - on the river, and very close to hotel One of our party for dinner did not receive what they ordered, but the staff made us feel it was our fault and could have been more gracious and customer focused. This was the only bad experience with the hotel staff, otherwise they were excellent.
Excellent ,friendly service
The breakfast was really good (as all breakfasts in Germany), the room was clean and modern The hotel is situated on the Rein river and not far from center, but to reach it in the evening is rather dangerous and scary, as there is park, where are no people and lights. There is no free wi-fi in rooms, in the lobby there is a computer but you need to give the receptionist your credit card or passport to use this computer maximum for one hour. The hotel has restaurant but it is always booked, so if you are staying at the hotel, it's not possible to have a lunch or dinner there, the receptionist woman recommended to go to another restaurant about 20-25 minutes away and didn't mention that there is a room food service.... The windows face either the park or river and it's very noisy outside: songs, loud music...
It was excellent throughout. The breakfast on the terrace is an ideal way to start the day. It was one of my best hotel experiences ever.
Spaciousness of the room and the interior decoration - fantastic The structural noise - you could not help but hear everything, and there was a constant rumbrling noise. In the morning this was accompanied by a consistent knocking noise. Despite this the experience was fantastic - my wife shares the same opinion
Don´t accept AMEX
Jag var tvungen att checka ut mycket tidigt vilket gjorde att jag missade frukosten, men jag fick med mig ett frukostpaket med mackor, juice, frukt och Ritter. Morgonen räddad. Det plus dygnet-runt-öppen reception, suberbt läge i centrum, schysst personal och bra frukostbuffé drar betyget mot perfekt.
Bra, enkelt men funktionellt hotell!
Det var ett bra läge. Inget speciellt att anmärka på.
Hotellet har ett mycket centalt läge, mitt i gamla sta'n. Priset var rimligt och frukosten var helt OK. Hotellet var inte särskilt fräscht. Heltäckningsmattorna såg ut som om de hade varit med under många årtionden.
Bra läge. Man kunde inte betala med kort! Besvärligt
very good value for the price, staff is friendly, hotel is very clean and close to the city centre. breakfast were suprisingly rich for a 2 star hotel. it is on a little noisy street, but you probably can´t avoid that in the centre.
The friendliness of the staff and their willingness to help out with our bicycles The outside didn't look too good so we were surprised by how nice the hotel was. It wasn't in the best area so if I had been travelling alone I might not have wanted to wander around after dark.
the organisation, nice and welcoming staff, super clean room
The staff was great especially helping out someone who doesn't speak any German. The breakfast was wonderful, the breakfast room in particular was nicer than many more famous hotels I've stayed in. It would be nice to have known there was not shampoo and soap for the shower. I did have bodywash but no shampoo. However, the staff did help me find a local store where I could purchase some.
The quality of service and quick response by staff Language barrier among front office staff
The hotel was very conveniently situated. The room was fine and the breakfast was good.
The ospitality is the strength of this hotel: the staff was very nice, in the breakfast you could choose everything you want among a very great number of things, and the cleaning service was perfect. It was a to expensive for the stars of the hotel
The location is good, very near to a trem stop. The staff are nice. Breakfast is simple but just ok. If there is a trem passing in from of the hotel in the morning or in the late night, it is noisy.
It is near the Rine river, then you easily have access to it by walking. You can also enjoy a persian resturant beside the hotel.
1. Breakfast service was good 2. Checkin and checkout was quick and prompt 1. I asked for internet but not available at that point of time 2. Room size was too small and not all facilities were available in the room like refregerator 3. Bathroom was too small, not a place to sit in the toilet .. shower place was too small to take a bath.. Toothbrush, toothpaste, cream, gel etc was not there in the bathroom. 4. Room was too smelly not able to slept properly.
Hotel staffs are very polite and their willingness to give assistance when requested.
staff is helpful, location is very convinient it does not have an internet service. it is very inconvinient to stay if on business trup. the only thing you can do is get connected via telcom and charge is 8 Euros per hour. Just appaulling! they advertise airport transfer as part of the service but then, they refused because there was nobody else going to the airport at that time.
I got a large room with three beds, it was confortable and clean no internet connection available