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The location super close to the city and the main train station is perfect, especially if you need to travel to "Messe Koeln" (within 30min). The rooms are rather big and clean. Breakfast is fresh and offers a lot. Pretty warm rooms. Opening a window is not an option due to the noise of the train station. The taste of the coffee was not hot and not very tasty. Even with only few people having breakfast we had to ask for coffee severals times. All in all the staff was moderate polite but nothing more. Parking in the hotel is very expansive and the free wifi is only working in slow motion.
staff helpful and nice, convenient location (next to train station), wonderful breakfast, bright and comfortable room and bed. extremely slooooooow wifi, otherwise option to upgrade to faster wifi unreasonably expensive.
Very nice facility and close to many sites in the city. Clean, comfortable room.
The location of room is amazing. In the city center. Our room was in front of railway station. So you can hear the trains and the announcement.
Spaciousness of the room and the interior decoration - fantastic The structural noise - you could not help but hear everything, and there was a constant rumbrling noise. In the morning this was accompanied by a consistent knocking noise. Despite this the experience was fantastic - my wife shares the same opinion
The service at the hotel is first class. Excellent breakfast options and outstanding restaurant. The views from the breakfast/ restaurant terrace is unbelievable. Well located to get to the city or public transport. The room I was given was extremely small and overlooking the driveway. A problem if you have a long stay like I did of two weeks.
It was excellent throughout. The breakfast on the terrace is an ideal way to start the day. It was one of my best hotel experiences ever.
I loved the location on the rhine. My room was not made for my second night stay since they did not complete the room by 3:30 when I came back to my room and after that I went out at about 4:30 and I suppose it was too late for housekeeping - so my bed wasn't made, my towels were changed etc.
Very peaceful with views of the river Rhine. Good food in restaurant.
Great location; quiet and comfortable, and just a few minutes from the city centre. Staff helpful and pleasant.
Location - on the river, and very close to hotel One of our party for dinner did not receive what they ordered, but the staff made us feel it was our fault and could have been more gracious and customer focused. This was the only bad experience with the hotel staff, otherwise they were excellent.
Excellent ,friendly service
The breakfast was really good (as all breakfasts in Germany), the room was clean and modern The hotel is situated on the Rein river and not far from center, but to reach it in the evening is rather dangerous and scary, as there is park, where are no people and lights. There is no free wi-fi in rooms, in the lobby there is a computer but you need to give the receptionist your credit card or passport to use this computer maximum for one hour. The hotel has restaurant but it is always booked, so if you are staying at the hotel, it's not possible to have a lunch or dinner there, the receptionist woman recommended to go to another restaurant about 20-25 minutes away and didn't mention that there is a room food service.... The windows face either the park or river and it's very noisy outside: songs, loud music...
Vi visste vad det var, vi nhar varit där förut, kom ihåg Holiday Inns gamla ordstäv: "The best surprise is no surprisw"
Trevlig, kunnig serviceminded personal. Mycket bra frukost, snabb betjäning, bra garage, bra cityläge, tysta rum, rent och städat, bra prismässigt.
Hotellet har ett mycket centalt läge, mitt i gamla sta'n. Priset var rimligt och frukosten var helt OK. Hotellet var inte särskilt fräscht. Heltäckningsmattorna såg ut som om de hade varit med under många årtionden.
Bra läge. Man kunde inte betala med kort! Besvärligt
Det var ett bra läge. Inget speciellt att anmärka på.