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It was a bad experience. Everything was extra charged, they didn't have what i reserved. I feel scammed. Breakfast was pricy but very good. Either Booking.com or Mövenpick did not do it's job. When we got there staff claimed that the reservation was for 2 people instead of 3 (we did a 3 people reservation) and said that the asigned room didn't fit an extra bed. They also wanted to charge 25 euro for an extra bed wich booking clearly stated that was free for adults also. The only "solution" they had for me was giving me a bigger, and of course pricier room with the extra bed. At the end, they didn't charge for the extra bed, but I had to pay the cost of the bigger room anyways. I ended up paying 232 euros for my 179 booking. I'm still waiting to hear from Booking.com AND/OR MÖVENPICK with at least an apollogy, money back would be nice too.
Hel was easy to find, good parking facilities, fair restaurant and exceptionally good room lights, so that reading was a pleasure.
Location, correctness Very cold; the rooms are not any better than a standard Mercure, but the price is higher.
Good place, very good price. so small room
Excellent in all respects
Nice, clean and comfortable rooms Good location, right in the city centre Convenient and cheap underground parking A little bit noisy in the morning (cleaning staff)
I think the price for parking and internet as well as the breakfast is extremly costly Fee for parking, internet access and breakfast
Central location, very clean, modern room. Parking is not charged as flat fee per day. Every time you go out with your car you must pay. This is not well explained in the hotel page at Booking.com. Bathroom is so "modern" that you cannot avoid splashing everything: the glass partition over the bathtub is very tiny.
The hotel is well managed and manned by profesional staff especialy at the front desk. The restaurant is OK however the variety of the menu should be improved.
Quiet location, Receptionist not always at the desk or available, I and many other guests often reached over and grabbed our own keys (security?) Also many of the lights did not work in the room.
I was on business trip in Aerodata organization. I was very satisfied
Central location and own parking. Nice and freindly atmosphere. Good German standard of the breakfast.
good location, friendly staff B'fast choice very limited
The reception staff was kind. They had forgotten to turn on the heat, it was freezing cold, and we slept with our coats on. The Hotel was being restored, therefore there was a horrible smell from the carpet glue, which made breathing unpleasant. We canceled the following nights, as it was impossible to sleep both because of the cold and because of the strong smell. The restaurant breakfast was the worse we have had for many years in a hotel. The date on the tea bags was long overdue and the bread old and dry. No service what so ever perhaps the staff was off?
I liked the breakfast buffet the best - it was supurb! The pillows were too soft
Staff was very friendly. Nice location. Room a bit small. The bed was semi-comfortable.
Nice touches such as footbath and welcoming sherry. Very friendly staff. Comfortable room. Only that the restaurant was closed although the guide in the room referred to it. Only a minor point.
Convenient location in downtown Braunschweig. Parking available.
breakfast no free wifi
The location is good, away from downtown noise but not far away from it. Free parking on the street is almost always available (you might have to walk a bit). I found the price a little bit high, but the room was really big and the washroom was humongous. The bed was too small.
Trevlig personal, gammalt och imponerande men med fina rum, perfekt läge mitt i centrum med parkering utanför dörren, god frukost. Bor gärna här igen. Nej.
Hotellets centrala läge är bra. dåligt bemötande av receptionspersonal, samma hände mig året innan, kände mig inte välkommen, kommer inte att boka några fler resor till detta hotel.
Bra med parkeringsplats utanför. Bra att det låg mitt i centrum. Fin säng.
Att det har ett bra läge och att man bor i närheten av kulturen. En bra restaurang med en bra personal. Illa, mu, möjligt att de har haft en takläcka och att det var en illa-luktande doft i korridoren. Detta måste rättas till i övrigt var det bra
Bra läge. Allt fungerade. Saknade säkerhetsskåp på rummet samt kylakåp.
Great place to stay nice, clean room, friendley staff with good command of English. Convinient location 10min walk to City centre. Amazing bathroom and coffe machine in the room!!!
Breakfast Small Bed sided to the wall Pillow too low
Close to the train station. The main restaurant was closed on Sunday night but the Bar was open and the food was excellent
Staff especially at Reception were very friendly.
Just about everything. After two days the only negative I could possibly come up with would be a slight squeak when opening the bathroom door completely.
I've been in 2 other hotels in Br, this one is certainly the best one. International level, no bad surprises....I was there during the summer period, everything was nice and relaxing.
The reception ladies, who were very attencious. This is not a 4**** hotel. More likely a 2** hotel - in fact, many hostels that I've been into are better than this. The room was really small (when I opened my single laggage, it occupied almost the whole floor of the room), and the bed was so small that a fat person would likely to fall down from bed during sleep (reminded me an army casern bed). Also, there was pipe that kept on doing tic-tac all night long, waking me up all the time. Since my floor was also close to the elevator, I couldn't sleep after 5 am, when the employees start to move to work... And when we are going to breakfast, there was always an annoying lady asking who we are, and to sign papers, as if I was a thief or a terrorist. booking.com, please revise this hotel
The hotel staff were excellent and very helpful. The location is great, close to the train and the tram into the city, the park across the road was beautiful, breakfast was great. Everything was excellent, no complaints
The restaurant was quite good. Friendly staff. Good value for money during Cebit, even if farther away. Right across from Hauptbanhof, so convenient to get to Hannover.
The efficiency and good nature of the staff, plus the fact that most of them spoke excellent English to make up for my rudimentary German. The breakfast was generous and of high quality. I have no complaints whatsoever.
Läget i centrum av Barunschweig
Gratis WIFI på rummet. Centralt och nära till gamla stan och affärer. Hyfsat nära till spårvagnen. Trevlig, serviceinriktad personal.
Trevlig nattpersonal och god frukost. Kallt på rummet!
value for money, quiet envirovment
The hotel is really nice, friendly and qualified staff. The location is easily accessible through the bus lines to and from station and city center. Nice and clean bedroom. No downside to observe
The on site dining facility was convenient. The hotel was difficult to find and parking was nearly impossible. The staff was not available on the weekend in order to check out, and did not answer the telephone after repeated calls for assistance.
not too many to say about my stay in this hotel, the period was verry short, until 10pm till 07am next day there was a little problem with my towels (there where none in my bathroom), but with the help of a guy from restaurant (reception was closed when I observed the missing towels) my problem was solved nice.
Fairly good value,a little far out to bus in and out more than twice a day and late night services an hour apart but overall OK. To be told in the morning I could book an extra 2 nights but be in another room ,when I came to confirm that afternoon I was sent to a more expensive hotel.No non laptop internet.
Wi-fi internet availability, professional attitude of reception staff Cleaning lady entered the room without waiting my reply after she knocked on the door
good place to stay for an in and out, no longer than one night the hotel is very average at everything, things are starting to look kind of worn, breakfast is extra, gym is extra, internet not included, etc.
Friendly staff, good clean on-suite room, cannot fault. Menu looked good although expensive so did not try. Would go again.
breakfast was excellent the bathroom was a little "used" and I missed the refrigerator.
The hotel staff was very competent and polite. The room was very clean. Additionally, I particularly liked the layout of our room: two beds were placed on an 'upstairs' level inside the room, the third was on the same level as the bathroom. TVs were provided on both levels. WLAN worked perfectly. The breakfeast was excellent and the service was great.
Staff was extremely slow