Cancún hotell

Plus: Staff and food were excellent. Exceeded our expectations. Beautiful grounds that were immaculately maintained.

Plus: This resort is massive with beautiful ground and kind staff. Room was huge, comfortable bed and was always cleaned

Minus: Check in process was very inconvenient and frustrating. Even though checkin time was 3pm we couldnt do check in till 4 pm. As a compensation, my group received free hydrotherapy which was nice. The next day, i had to change the room because finest didnt reserve two rooms next to each other even though i reserved two rooms. I was told that the room will be ready by 2pm but it wasnt ready till 4 pm again! I wasted a lot of time the first 2 days. They seriously need to improve their check in process, besides this, i loved my stay here.

Plus: Food was good.

Minus: The hotel was supposed to be family oriented but everything is separated between adults/children. Receptionists were not willing to accommodate for a child with a broken foot and actually put us on a room with roof top that had stairs...

Plus: Lovely room. Staff is friendly. We like the ocean, pool, and food.

Minus: Our room is on the ground floor and close to the elevator. The people in the aisle were very noisy & kept us awake until late-night.

Plus: Best food

Plus: I spoke to a gentleman upon checkout; however, it was quite late and he assured me that someone would be in touch regarding some issues of service and billing the same day. I have never received any correspondence from the hotel as follow-up.

Minus: Never acknowledged our anniversary even after asking us several times about our reason for visit Continually served items to my wife that she was allergic to after continually expressing those allergens. Incorrect Billing

Plus: Location, attention to detail.

Minus: Although there were 11 restaurants, the food had a lot of overlapping, especially breakfast.

Plus: Everything was awesome! The staff was great from hotel employee helping us at initial check in to all the help we received. The beach staff and wait staff was excellent. one of the hotel employee was also a great waiter. Highly recommend.

Plus: The staff is so warming and so helpful! They go the extra mile.

Minus: That I could not stay longer!

Plus: This is the best all-inclusive resort I have stayed at. The restaurants are very well styled and the food quality is high. The staff great, rooms are wonderful and amenities are superior. Definitely spring for the club rooms - the added value is great!

Plus: Very friendly and fun staff!

Minus: There was nothing I disliked

Plus: Immaculate upkeep of the property, location, beach, service, food and beach activities (kayaks, hobie cats, paddleboards, snorkeling gear all available for no additional fee.)

Plus: Food, atmosphere, size and the spa were amazing!

Minus: We couldn't think of anything - other than more information on the website about no need to worry about making dinner reservations, how to get a taxi/shuttle from airport, the fact that Hydrotherapy session takes the full hour...

Plus: Staff was very friendly and accommodating Landscaping beautiful.

Minus: Room decorations a little disappointing for 700/night We have stayed at other hotels for this price and have had over the top decorated rooms. Rooms are a little sterile.

Plus: The staff went out of their way to please us! it was really a pleasure to stay and we will definitely be there again and again! We really had a taste of haven!!!!! It was clean the landscaping was beautiful and the service was outstanding! Forget abut the massage...... they have the best of the best!!!

Minus: I cannot imagine of anything better than that! KEEP DOING WHAT YOU GUYS ARE DOING!

Plus: Servicen var fantastisk. Alla var så vänliga. Det finns en massa restaurang val och maten var god. Hotellet är stort men mycket sprids ut det känns mer intim.

Minus: Det finns ingen avskildhet i badrummet.

Plus: Personalen var utmärkt!! Hela semesterorten var oerhört ren och vackert!! Jag kommer definitivt att komma tillbaka!!

Plus: Läge Service Miljö

Minus: Mat Sängar Kuddar

Plus: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Minus: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Plus: Everything is clean, tasty, and designed to make the guest happy.

Minus: AC was not strong enough in the main restaurants.

Plus: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Minus: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Plus: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure

Minus: Sunscreen too expensive

Plus: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!

Minus: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.

Plus: The grounds are great. Really liked the setup. People were so nice. Really a great place to visit.

Minus: Did NOT like the glass bathroom doors. No privacy.

Plus: Arkitektur

Plus: The design.

Plus: Design and location are special. Beginning from approaching to the entrance, there was very nice sequence. I stayed suite, room ceiling height is high, and there is nothing to interrupt ocean view. Site is very big, but you can approach everywhere using by cart.

Plus: perfect pools and activites.

Plus: Very stylish hotel, great restaurants and location but more importantly the staff is amazing always trying their best to make your stay the best they can

Plus: I don’t often write reviews but on this occasion I had to. From the moment we came to hotel to the moment we left it was fantastic. The staff, the beach, the food the atmosphere you could not fault anything. It was so relaxing and peaceful. Can’t wait to come back.

Minus: Nothing

Plus: this place was everything and more i was honestly shocked upon arrival

Minus: f

Plus: Nizuc is a calming and relaxing resort with unique and modern decoration, beautiful view. It’s best for a writer or journalist, couple on honeymoon or holding a wedding here. I have nothing to complain but more than my expectations. The staffs are so welcome, respectful and helpful. We have bought lots of artisan decoration and asked them for boxes. They brought them to our as we came back. Love the food at Nizuc Indochina restaurant. The beach side for adults only is nice but not on the family side however there is a pool with amazing view. You can do snorkeling at the property I guess.

Minus: If you’re looking for a place to have fun and crazy party, this is not the place.

Plus: Great ambience

Minus: Restaurants were very expensive and there should be all inclusive deals . Also separate tours were three times more expensive

Plus: Great hospitality, great facility and food!!

Plus: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.

Minus: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high

Plus: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were

Minus: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa

Plus: Very private and clean.

Plus: Den personal, fastighet, tjänster, och landskapet är fantastiska

Plus: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Minus: Absolutely nothing, would go back again, in a heartbeat!!!

Plus: Clean and modern with great facilities. Nice pool area, attentive staff. Plenty of restaurant choices. Perfect for a short vacation! All inclusive option is good. Beach area is nice. Short walk to downtown Cancun.

Minus: Dolphin pool is uncomfortably akin to a zoo. Extra activities eg snorkelling, jet ski etc are expensive.

Plus: Hospitality of staff.

Minus: Overbooking happened and it took much time to complete check-in. Operation at the restaurants was not sophisticated.

Plus: What didn’t we like. Literally everything is perfect.

Plus: Everything was awesome and gorgeous! Very friendly and cheerful staff, a great variety of tasty food and drinks, everyday activities and shows. Special thank to butler Carmen for everything! Absolutely recommend this hotel!

Plus: The location, views, service, cleanliness and the pools

Minus: Very less Vegetarian options for breakfast, lunch and dinner

Plus: Everything is just great. The restaurants are tasty, the room is big and satisfying. There are dolphins right outside.

Minus: The pool is so big, but still there are like 7 cabanas (that some people don’t let go for the entire day) and 30-40 chairs. This hotel contains like 2-3 thousand people so...

Plus: Everything was great the food , staff, room etc...Great choice .

Minus: Nothing

Plus: I love the architecture and landscape of the resort. I also love that there was ample amount of covered seating, at the beach and pool deck. I appreciate the assistance and convenience this resort provides in facilitating excursions. Tubing was a blast! The Swedish massage by Azucena was the best massage ever, per my wife. Sofia was an excellent masseuse, as well. Moongate (Asian restaurant) was ranked #1, in comparison to others, on site.

Minus: The photo pricing needs to be comparable to nearby photographers. The $310 cost for 20 prints that are comparable in quality of photos taken, with an IPhone, is outrageous. Since this is my 3rd visit, I was expecting some improvement in the food quality and a courtesy upgrade to larger suites, in the Club Tower.

Plus: We loved the pools, the SPA, the restaurants, the bars, the crew who works with passion in the hotel! The room view to the beach is like a dream! The hotel is really nice! We recomends it! The hotel is very very near of CocoBongo and others places to enjoy the night.

Minus: They dont have a late checkout courtesy to honeymoon couple, thats sad :( Well the room have a lot of noise, we taken a room in the 8 floor, in “The Club Lounge” and all the nights and mornings we heared a lot of noise, like a party in the other rooms

Plus: Location,views,accessible, personal treat you like a king

Minus: -

Plus: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.

Minus: IT's a large resort and I typically like smaller properties, but with all the positive aspects of this place I can overlook the size. I try to go during the off season, when the resort is not at capacity. Food quality could be better.

Plus: Allt var fantastiskt. All inclusive är den bästa.

Minus: Svårt att hitta något som var dåligt. Skulle göra det igen.

Plus: Rena rum artig personal

Minus: Regnet

Plus: Vänligaste personalen jag någonsin stött på.

Plus: Allt. Från rummet till de faciliteter. Människorna var så hjälpsamma och vänliga!

Minus: Ingenting. Allt var bra!

Plus: love the location, walk to the beach.

Minus: the rooms have so thin walls.

Minus: Every thing

Plus: The staffs are terribly rude，they are not there helping you to resolve problems, they are ruining your holidays, totally unacceptable, I'll never book this hotel again, Never!!!

Plus: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Minus: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Plus: people there are very nice and friendly and helpful

Plus: The staff was super helpful and the service was great

Minus: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities

Plus: I like the location . I like the stuff Carlos, ismael (buffet) sarai (cappuccino ) People from the SPA are really good Front desk almost reallygood, they need people Gread at front Food is excellent Location is excellent Stuff -excellent

Minus: Need one more stair from the beach on the other side and one restroom

Plus: The best thing is the Beach front area and the views in the room

Minus: The food, no real room service, room was dirty,no bottled water or things stocked. Felt like we had to tip all the time. couldn't get breakfast room service or coffee up to the room. breakfast buffet ends at 1030a, too early. crap drinks by the pool

Plus: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.

Minus: No

Plus: We love the restaurant, the room, the services...Everything

Minus: The day I have to leave

Plus: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!

Minus: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.

Plus: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Minus: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Plus: Employees were nice & service prompt, delivery quicker than told for room service/delivery. Pool was good, beach was great except for some seaweed. Massage was excellent best I've had in a long time! Food in buffet was good, did not try any specialty restaurants. Loved the cafe by the beach that served coffee and snacks. Coffee is really good, hot or cold, no sugar needed. The ice cream is really rich & smooth like gelato in Italy.

Minus: Kids club needs a better area not too god for older kids. My son was six and not much for him to do except video games. Other than basic drinks, margaritas & rum & coke, could be better good; drinks better if ordered in the restaurants.

Plus: Beach location

Minus: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.

Plus: Overall, a good place to stay. Plenty of tourists with families. A little old facility but well maintained.

Plus: The Room was great! Beds were super comfortable. The kids loved the little kids center. Beach was clean and beautiful!! And the scents in the lobby is sooooo wonderful, I just loved walking through the doors.

Minus: This was our first vaca with our kids (9,6). We typically stay at the Sun Palace (kid free) so the difference there was obvious. The restaurants were so busy that the wait time would be over an hour. So we ended up eating room service just about every meal except breakfast.

Plus: Everything, will go to the same hotel when I go back.

Minus: Nothing liked everything

Plus: Beach.

Minus: False advertising about amenities and all inclusive package. Credits at the hotel is a scam. Horrible service by some of the staff.

Plus: Palace Resorts are always an enjoyable experience

Minus: No

Plus: Show at night was fantastic!

Minus: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Plus: Friendliness of staff/drinks/food/beach/pools

Minus: Some things weren’t fixed soon/had to report several times.

Plus: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Minus: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Plus: Junior staff friendly and helpful. Grounds kept clean. Food and drink plenty. Lots of potential

Minus: Suggestion to booking.com: Modify questions as, for example, one can go with family but not including children under the age of 18. Property's style: other less favorable options should be included. Iberostar: Despite confirmation from booking.com & getting in contact with Iberostar to ensure everything was in order and also obtaining their own code #s, staff could not find our reservation on arrival (around 11 pm). We had to have the rooms changed because not what our booking said and bathroom (especially tub) dirty and VERY OLD. Staff somewhat unfamiliar with what the hotel offers - shows lack of training. Higher ranking staff incredibly arrogant as they approach you to "find out" abou your stay, but when you tell them about some issues, they only say it is the "best" in Cancun! Their only mission seems to be trying to sell their "prestige" brand! Food is plenty but not of quality and the same over and again. They have a French restaurant which is the biggest insult to the name: poorly prepared, tasteless and served cold! Their so called "Mexican" food is limited to some basic Tacos and poorly made Chilaquiles! Ther New Year party was a disaster. Again, we were sat but were moved around by staff twice and then an arrogant head staff comes and ... well, we prefered to leave in order not to spoil our night. Lack of organization easily visible as junior staff are working round the clock but tasks are dup/triplicated. When you get your room key card, ask for cards to get towels, otherwise you'd have to go back to reception desk. Why they don't give it to you on arrival just shows NO regard.

Plus: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Minus: No top shelf alcohol choices.

Plus: the Swiming pools are good. Staff in swimming pools are good.

Minus: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all

Plus: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Minus: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Plus: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Minus: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Plus: We were very pleased with every aspect our stay at the Iberostar Cancun.

Plus: Everything!

Minus: Loved it all

Plus: The beach of the hotel is really good. The food of the buffet is also not bad.

Minus: The facilities are so old, and there is no sleepers, no kettle, no toothbrush and toothpaste provided in the room. For families with baby, it would be very difficult for you to making milk. I tried to ask them to provide some hot water to make the milk, but the water was not hot enough, and they sent the water to the room in a very slow speed. The first room we were provided was located on the first floor, and the bathtub was broken. We asked to change the room and were told to come to the checkin counter at 12:00 of the next day. We came to the counter at 12:00 and was told to wait for another 5 minutes for the cleaning lady to tidy the room. In fact we were in a emergency situation at that time. My one and half year old boy fall into the sea and needed to change his clothes as soon as possible. However we still agreed to wait. 5 minutes later we were told to wait another one hour, and then we were told to wait another half an hour. Finally when we got our new room, we’d been waiting for almost two hours, and my son had a running nose for the rest days. The room service is poor. Maybe there’s a shortage of staffs, we once ordered two glasses of milk, and it took one and a half hour to be sent to our room. I tried to asked the room service staffs if they can send the milk to our room as soon as possible, the lady answered my phone in a very cold tone and said “ sorry we have a lot of services.” We also ordered two sandwiches, and they only sent one to our room and forgot the other. The guest service line was always busy, sometimes it takes almost an hour to get access to. If it’s not because of the beautiful beach, I really want to rate the hotel zero star. This is the worst hotel experience I’ve ever had. We will definitely not choose this hotel again, neither will we recommend this hotel to any of our friend.

Plus: Allt

Plus: Service, mat, läge och underhållning

Plus: The hotel was beautiful and the location was perfect!

Plus: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Minus: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Plus: Very clean and up to date. Professional friendly staff.

Minus: I can't think of anything that we didn't like.

Plus: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Minus: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Plus: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Minus: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Plus: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Minus: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Plus: The architect the people where so friendly and kind

Minus: No nothing at all

Plus: Great seating and overal service was wonderful....but....

Minus: i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.

Plus: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.

Minus: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!

Plus: The waiters at the restaurant made it feel like home.

Minus: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Plus: The hotel was decorated nicely. The room was adequate as well.

Minus: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Plus: The beach is beautiful and didn’t have that strong waves so my son enjoyed swimming. The pools are nice. The foods have many varieties and it was amazing.

Minus: Many guests smoke everywhere even in the pools!!! I think the hotel should have the smoking areas separately. The events and parties were boring. I think they should have family friendly events and parties.

Plus: Maten var fantastiskt

Minus: Andelsboende försäljare är irriterande

Plus: Maten var utmärkt och läge. Fantastisk service i hela hotel.

Minus: Sängarna var inte mycket bekvämt

Plus: Nära strand, gratis drycker

Minus: Personalen var oförskämd. Rummen och restaurangerna var varma och kvava. Kundservicen var dålig.

Plus: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Plus: The food, drinks and customer service

Minus: We had to leave

Plus: Everything was perfect! This was our first time in Cancun and at this resort and it definitely wont be the last! From the staff to the food everything was so good! It was my anniversary and they went above and beyond for us! The resort was always clean, our room was clean and freshed up everyday we were there. I can't even explain how great this resort is. And did I mention the food awesome!!! Every restaurant or grill was so good!! Just go don't listen to the negative reviews this resort is perfect!

Minus: Everything was perfect!

Plus: Beautiful, comfortable, great accommodations

Minus: You had to reserve the steakhouse only between two and three the day before in order to eat there

Plus: The location of the property and the excellent food and service.

Minus: They didn’t have any American beer on property.

Plus: The location was GREAT, booked trip for my boyfriends 30th birthday. food was great, must make reservation for steakhouse a day ahead of time between 2-3 pm but really doesn't matter when you make the reservation. Hookah available at 30 dollar charge but resort does offer 50 dollar credit everyday to different things. had the premium garden view room on the first floor with small deck. room is great size and nice and clean. staff was very accommodating in decorating the room for his birthday but needed to be reminded.

Minus: BE AWARE THERE ARE KIDS EVERYWHERE. They need to have a control over this because there is a kid pool with a ship and slide but kids still entered the adult pool where there is a BAR! Which shouldn't be allowed at any resort. only negative about the resort. I was also charged more than what I booked on booking.com.

Plus: The food and the staff were unbeatable! Great beach as well.

Plus: It’s a very large resort next to the beach. Half way through the hotel zone. It’s a short taxi ride 7-10 dollars U.S. to many fine restaurants on the bay side with great sunsets. The resort is all inclusive and they have many different cuisines to offer. The staff is just awesome very friendly and attentive to your needs. This is our first time here and we enjoyed every minute. Very clean, rooms modern and nice, comfortable. Cleaning staff did an excellent job. Some new construction near pool area for additional pool sidebar and grills but didn’t take away from the poolside experience. Lots of activities to participate in, bar very active. Drinks seem a bit watered down stick with beer for a quicker buzz.

Minus: A little too much overselling of addition services like excursions and massages. I guess you have to be aggressive but I will say they were friendly and of you said no they respected it.

Plus: The Fiesta Americana Condessa in Cancun was a fabulous resort with extraordinary staff and wonderful facilities. The restaurants had a wonderful array of different foods and friendly people. And everyone there seemed to love their job and tried to make our stay extra special.

Minus: When you arrive there are many "worker" standing at the top of the escalators who make it seem like they are there to help you get acquainted with the hotel layout, etcetera. They all work for a Vacation Club. They want to help you so that you will take a tour and join the club. They were not pushy but I wished they had been upfront and told us who they were before we sat down.

Plus: Great outlook over pool area. The multiple food options and bars around the pool was great! Clean and tidy place. Very secure.

Minus: Rooms were noisy

Plus: beach so bad alot of seaweed

Minus: its so good hotel put the beach so bad not clean at all alot of seaweed

Minus: All inclusive is not all Inclusive- they catch u out on lots of different charges!

Plus: Allt håller toppklass.

Minus: Rummet läge var hemsk.

Plus: Allt var fantastiskt!

Minus: Våra handfat över rann i våra andra rum

Plus: Allt var över förväntan! FANTASTISKT! En riktig drömupplevelse! Kan 100% rekommendera detta till någon.

Minus: Vacation club argumenteringen.

Plus: Bästa hotellet jag någonsin varit på. Service i världsklass. Definitivt rekommendera det till alla.

Minus: Allt var perfekt

Plus: Älskade detta hotell. Fantastisk personal-mycket vänlig. Skulle starkt rekommendera!

Plus: Bra mat. Bra personal. Bra service.

Minus: Ingenting!

Plus: Restaurants are amazing and the food is yummy the fact that everything is inclusive makes the staying more relaxing there are variable entertaining shows and all are nice

Minus: rooms that are facing the ocean are actually facing part of it (when you tilt your head 90 degrees). you have to choose room front ocean to actually face the ocean some furniture inside the room haves some stains from long use the activity concierge doesn't give you the best price you have to brag

Minus: food in the Mexican restaurant downstairs was a let down

Plus: The property was immaculately gorgeous!!!

Minus: The food and drinks could’ve been a little more appetizing. However I did enjoy the dining experience as a whole. Although the entertainment was nice, I’d desired a little more upbeat entertainment. I’d like to be able to party a little bit without having to leave the property to do so.

Plus: Service was fantastic! Ultimate luxury

Plus: Everything was amazing. We loved the honeymoon suite.

Minus: We couldn’t play music poolside with our speaker.

Minus: I wish there was more exciting music at the pool

Plus: The stafff the hospitality. The food drinks cleanliness everything

Minus: Dj needs to play more variety of music. Pop, rap, r-n-b

Plus: The hotel was beautiful and very well maintained. The staff was incrediable - always available to help and ensure you have an amazing time. The entertainment staff did a great job at keeping you busy with a variety of activities.

Minus: None of the food was bad, but it was just average.

Plus: No kids and the staff

Plus: Everything... and I mean everything !!

Minus: There was nothing...and I mean nothing

Plus: The decorations are so beautiful and the unlimited drinks and the staff where absolutely sweethearts all of them . A total dreamy vacation . Thanks secrets

Plus: The friendliness of the staff, the facilities. The spa is really nice

Minus: The food, very low quality, in all restaurants (some worst than others)

Plus: Underbar fastighet, utsökt mat, utmärkt läge. Rekommenderar starkt!

Minus: Personalen är påträngande att upp-sälja andra produkter

Plus: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!

Minus: Only 1 breakfast restaurant choice

Plus: it was amazing. i'm traveling all over the world . this is the best value for money I ever had. amazing staff !!! food was great . rooms are great

Plus: The room was nice with a great view, clean and new. Good cleaning service, nice and helpful staff

Minus: The food is so so, big queues on the breakfast. Plastic glasses for drinks are looking bad and old, not always look clean. The bed was old and too soft for me, not good for the back

Plus: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Minus: that I couldn't stay longer

Plus: Super well located, clean and the food was great!

Minus: The sushi station was delish, but it could be faster in the service.

Plus: The food was amazing

Minus: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.

Plus: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)

Minus: Only complaint - the vacation rewards presentation (it’s optional) . Took up a good chunk of our last morning even though we were repeatedly told it would only be 30 minutes. Don’t agree to one if you’re not looking to invest money - beware .

Plus: -*** Staff are kind, except the ones who are trying to sell you extra vacation packages -*** Pool was nice and relaxing

Minus: -*** They try to sell you vacation packages. Several times we went to the lobby to ask general questions about tours, restaurants, etc, but they told us we have to participate in a 45 minutes Sales event during our stay. This is awful for a 5 star hotel that every time guests are asking concierge related questions, they force us to sit in 45 minute presentation regarding some sort of vacation property Sales event. This has to change!!!!! (we were even scared to go to lobby to ask more questions because if they find you, they will not let you go at all. -*** Not much variation in food, restaurants on site are mostly closed due to their schedule or repair. -*** Restaurant schedule they gave us was different than actual schedule. -*** Rooms are so noisy and walls are thin. You can hear conversations of the next door room. -*** Shower would be very low pressure, sometimes you have to wait a few minutes for the water to come back up.

Plus: Beautiful hotel and grounds. Great food and employees.

Minus: No complaint at all.

Plus: I LOVE THE FACT THE HOTEL WAS RECENTLY BUILT AND IS VERY POSH. LOVE THE DECOR THROUGHOUT THE HOTEL. THERE ARE 3 MALLS RIGHT ACROSS THE STREET WHICH MADE IT CONVENIENT TO GET SLIP AWAY FOR SITESEEEING.

Minus: ALL STAFF WAS KIND, HELPFULL AND PLEASANT except FOR "JOSE" LOCATED NEAR THE SEAFOOD DINER. HE WAS RUDE AND UNATTENTIVE MOST OF MY TIME THERE.

Plus: The rooms are nice, modern, clean and beautiful. The rest of the hotel and the service do not match.

Minus: We had high expectations for this resort: many review sites rate describe it as one of the most luxurious and modern hotels in Cancun Riviera. It did not meet our expectations at all. The check-in process was long. We arrived at 2.30pm (official check in at 3pm) and were asked to wait around the property. When we returned at almost 4pm, it still took some time to give us the key. Then we got stuck in an elevator. There were no towels at the pool. The barmen at the bar were quite rude. The bar looked dirty and unpleasant. Drinks are cheap. Overall service was very poor (except for the doormen and valet - these guys were excellent). We ended up leaving the property within 1.5 hours, in frustration. It almost ruined our vacation. We are used to the quality of the Ritz, Hyatt and Four Seasons; this hotel may be good for another clientele but we do not recommend it.

Plus: The staff, The modern room, The service, Quality of food and great smoothies! Private beach, infinity pool etc..

Minus: The paid restaurant, paid Cabanas These should be visible to guests while booking a room online as you are booking an all-inclusive hotel. However other hotels do this as well even worse.

Plus: Allt var bra. Fantastisk personal. Fantastisk mat. Fantastisk service

Minus: Pool och Strand entré luktar som en våt matta.

Minus: Jag fick descriminated

Plus: Servicen var verkligen bra

Plus: Stämningen, vänlig personal, bra läge.

Minus: Ingen

Plus: Everything

Minus: Nothing

Minus: This was the worst hotel stay Ive ever had! I didn't get new dental kit for the first two days of my stay, they told me later (after I came back to New York) that new ones will only be provided upon request. So I used the same toothbrush. But when I was about to brush my teeth the last night, the toothbrush was very odorous and smelly and had obvious yellow stains on it. It was apparently used to clean the toilet! I complained to the supervisor on duty who kept saying that there's no reason the housekeeper would do this and didn't offer any apologies to me at all. He promised to give me an explanation the next morning. I waited until 11 am and still didn't get any answer. Later the housekeeping director and another supervisor came to talk to me and promised to write me as soon as possible since I was checking out that day at 12 pm. When I got back to New York, I received an email the next day saying that everything the housekeeper did was up to the Marriott standard, without any explanation about how the investigation was conducted (I took a photo of the toothbrush and left the stained toothbrush for them to investigate) and how my toothbrush was odorous and stained. I replied to the email and have got no response for over two weeks. I continued to pursue the case and finally got an email saying they have investigated the incident and were completely sure the toothbrush was not used to clean the toilet without providing a convincing explanation. I demanded to know the investigation procedure and they said the information is confidential. I made it clear to them I was not seeking monetary compensation in case they might think I'm making this up. But Im not happy with the this result. My trip was completely ruined by the tainted toothbrush, and I left Cancun feeling very upset. This is not how a five-star treats its guests and handles incidents like this. Marriott was implicated in similar scandals.

Plus: Everything

Plus: I don’t know where to begin. This hotel went above and beyond to meet All my needs. I went to relax and was able to do just that. Especially with my view and great room. Get the club 91 package it’s amazing and worth every penny. If you’re looking to party this is not the hotel for you as there isn’t much entertainment. If you’re going for pure bliss you won’t be disappointed

Minus: Loved everything, I didn’t want to leave

Plus: the staff are the best; we welcoming

Minus: no

Plus: Beautiful and huge pool area! Great location with nice view. Nice breakfast buffet. Good WiFi

Minus: Some elevators didn’t work ATM did not work Sometimes suboptimal smell from humidity in the rooms Breakfast room was small so that there were long wait times when outside area was closed

Plus: Our first time in this hotel and we really loved everything. Location was perfect and service was awesome. Food in general was good with lots of options.

Minus: The fact that because of the seaweed on the beach we couldn't get in the water at all, although we understand it wasn't the hotel's fault.

Plus: The food, the pool area, the cleanness, the staff and the property is beautiful

Minus: Nothing

Plus: Pool, beach, room, staff; all great

Minus: There are really only hotel and high end places to eat nearby, so basically forced to have higher cost options on food all the time.

Plus: Everything

Minus: Elevators were hard to find

Plus: All- location, service, food. Great job

Plus: Great location, clean, had everything needed. No need to venture out.

Minus: Ocean front and beach access

Plus: Bra service som är oöverträffad. En mycket varm och välkomnande atmosfär

Plus: Rent Lugnt Läge

Minus: Spat lever inte upp till 5-stjärniga normer Begränsade restaurangurval

Plus: The reception

Plus: We Love this property and everyone is super nice! The breakfast buffet and beach food service is wonderful! We typically spend all day at the beach...its absolutely Beautiful!!

Minus: The only thing I didn't like was the crazy amount of seaweed...but I know the Ritz has no control over that! :) But they usually do a great job of keeping the beaches clean....there was just so much this trip.

Plus: loved everything. lovely experience

Plus: Excellent service. Everyone one was friendly and attentive.

Minus: There were a lot of seaweed on the shore. Aside from that everything was perfect.

Plus: The whole team are the kindest and attention people that I had ever seen in a luxury hotel

Minus: Nothing. It was absolutely perfect.

Plus: Cleanliness anf staff friendliness

Minus: The expensive cost of mesls

Plus: Every thing really . The location , the rooms , the cleanliness , the service , the dedicated staff especially at the beach and pool areas , the comfort and the ambiance in general .

Minus: Claiming that the hotel is crowded ,They tried to give me lower floors room though I did not book the lower floors ! I was upset at the beginning as I do not like the noise from the pool but they immediately moved me to the 7the and 5th floors . Seaweed was not a problem at all during our stay as the hotel was taking a great care in cleaning the beaches regularly and the problem was minimal that it didn’t affect our swimming or beach activities .

Plus: The hotel has a very nice breakfast. It is right on the beach. Great location. Two outdoor pools. Cabanas on the beach and attentive wait staff.

Minus: Staff & service was very friendly. Although, the hotel feels dated - for the amount of money I spent, I feel some amenities (even 1 complimentary alcoholic beverage a day) should be included. Also many other hotels I’ve stayed at are far more modern and simply have a far more luxurious feel for the money. Again, staff is great, but I probably would not choose ritz over other hotels.

Plus: I felt house keeping and cleanliness was excellent Concierge was very informative The hotel was luxury

Plus: Food was amazing. Staff attentive, all round great stay as usual

Plus: The hotel, staff, top service around premices.

Minus: The beach. Always waves and wind a part of sea wead... if you go for the beach you can forget it...

Plus: My stay here was way beyond my expectations. Since I was a kid I wanted to stay in this hotel because it was appearing in some telenovelas that were widely popular in my country. I had amazing experience, everything was spectacular, from check in to rooms, food, view.

Plus: The royal service is amazing. Was perfect

Plus: The staff was great!

Minus: That our room didn’t have a jacuzzi tub

Plus: Mat, spa och pool

Plus: Everything

Minus: Nothing

Plus: Thanks to Juany, she makes my husband bday very special while were staying in the hotel, Juany knows how to give excellent service and she makes my family feel at home in a very special ways.everyday she ask us if everythings alright if we are enjoying our stay there. Nice to meet a people like Juany, now it becomes memorable to us our stayed there. I hope to meet her again in the future☺️

Plus: Staff was friendly and helpful, scenery was beautiful from room and food was good.

Minus: Reception desk never answered the phone we literally called everyday with no answer, when I mentioned to one of the staff that the reception desk never answers her response was no as if that’s the norm. We had the room cleaned one day out of the entire stay and all trash was left in the room literally only the bed was made; Soda cans, plates from room service and all other trash was left behind and Mini bar was not restocked. This hotel is nice but should be a bit better especially with how much is being charged per night.

Plus: Everystaff member was extremely pleasant, going out of their way to serve or help you. Food at Zen (japanese) and Caia (Italian) was excellent. Market Place buffet and the outdoor daily fare was equally good.

Plus: Great hotel! Everything was perfect-- very good food, comfortable bed, big shower, tv and ac worked great. The pool is super fun and the bar inside it had great coctailes. Could'nt ask for more

Plus: The staff, the hotel and the view

Plus: Excellent Staff Great Food

Minus: Nothing

Plus: The food and the staff who work in hard rock is friendly

Plus: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Minus: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Plus: Beach, pool area, kids club, activities, drinks, food

Minus: Balcony doors need to be replaced because too much noise coming from outside,

Plus: Property is first class and beautiful, rooms are great with a hot tub included and a great pool and two excellent pool bars. So many staff walking around making sure you have everything you need ,drinks, food ,everything . Entertainment was great for the most part with always something interesting going on and a great team of young dancers who keep you entertained the whole day. Beach area was exceptional and clean. Drinks are top notch and have many choices. Ipanema restaurant was fantastic and the buffet was always with so many great choices. Everyone is so helpful and friendly. We stayed at another all inclusive before hard rock and the difference is unbelievable, so much better we ended up booking another two nights at hard rock because it was so good.

Minus: Minibar and toiletries will not be restocked if you don’t leave bribes in the fridge or the room . I don’t believe in tipping to get basic toiletries supplies and the mini bar restocked. We tipped good waiters and outstanding service not basic services that in an all inclusive hotel for these prices should be first class. The hotel says the tips are included in the all inclusive rate and you are paying a huge price to stay here I think that these services should be professional standard. Hard to get sun beds without getting up early and leaving towels on the beds to reserve your place which I don’t like doing but with everyone doing the same you kind of have to to get a place. A bit more entertainment for late at night would be good, no one seems to want to go to the late night dj held in one of the reception rooms. Being hard rock hotel they should probably have more live bands which I think people would stay to watch. A little bit pricey but totally worth it with just the minor issue of the mini bar and toiletries. They could leave a few snacks in the room at the price you are paying too.

Plus: Good property

Minus: All ok could be a bit better for price you pay