Cancún hotell

Plus: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Minus: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Plus: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Minus: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Plus: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Minus: No top shelf alcohol choices.

Plus: Some of the staff people were very nice.

Minus: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Plus: Friendliness of staff/drinks/food/beach/pools

Minus: Some things weren’t fixed soon/had to report several times.

Plus: Show at night was fantastic!

Minus: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Plus: The staff were fantastic and enthusiastic!

Minus: Maybe a little more urgency in getting the small elevators back up and running as the stairwell is Emergency only.

Plus: We were very pleased with every aspect our stay at the Iberostar Cancun.

Plus: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Minus: The front desk staff they don't have empathy.

Plus: Nice and helpful people, very good food (with one exception)

Minus: Slow elevators, horrible Japanese restaurant

Plus: Our first time in Cancun we really enjoyed our short stay the hotel staff and facilities were excellent we would definitely stay here again if we decide to visit Mexico again .

Minus: No complaints enjoyed the experience.

Plus: Location and some services.

Minus: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.

Plus: We liked the location, the pools, and facilities. Gabino Bartender at Coco Bar was amazing! We liked the idea of healthy juice bar.

Minus: Unfortunately, we did not like the food at all.

Plus: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!

Plus: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Minus: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Plus: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Minus: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Plus: The staff and pool were great and the food was fantastic. Plenty of options to keep dinning from becoming repetitive. Adrienne was attentive and warm when we would return to the Cocay restaurant. The cleaning staff was always prompt and never returned to a room that had yet to be cleaned. It is conveniently located to the ferries that would take you to Isla Mojeres as well as Market 28.

Minus: The hot tub is not and was never hot. We were told that “the electronics must be broken” but no feeling that it would be remedied any time soon. The waves in this area are clearly a perpetual issue as previous reviews have suggested. The entire time we were there there were only small slivers of beach that would have a yellow flag and allow you to enter but with waves from 1’- 4’. The ruins are a drive at 1.5hrs to Tulum and I would suggest doing your homework in what tour you take as all vehicles are not created equal. The van we rode on was almost without shocks and the ride was on the rough side. Snorkelling in the cenotes is a must do. The rappelling and zip lines were a blast.

Plus: All the property

Minus: Beds on the bech only for gold bracelet

Plus: The Ocean View from our room. Just breathtaking! The room was large enough that my girlfriend and I didn't feel too crowded.

Minus: Well, we were only able to stay two nights instead of the five originally scheduled, due to mandated border closures. Also, I thought that would have had more places to eat there at the resort.

Plus: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.

Minus: The push to sign up for a club membership. The check-in clerk did not have all of out Information. they said they could not see our information. I was told we were upgraded & I said I already paid for an upgrade , our room was not an upgrade.

Plus: Alla i personalen var trevlig.

Minus: Maten. Någon smak. Stannade hissarna sönder. Hela anläggningen måste uppdateras.

Minus: picture is much better

Plus: Oceanfront room was amazing - beautiful, spacious, clean. The private jacuzzi on the balcony facing the ocean was spectacular. Location of restaurants and pools were easy to navigate and convenient. The staff were friendly and personable. Great service, great staff, great deal. I have already recommended to friends and family!

Minus: I wish there were more adult and nightlife activities available. I understand it’s a family resort though, so it makes sense that majority of things are more family friendly. I also wish the beach area sectioned off for the hotel was bigger.

Plus: Fräscht och modernt! Rummet var rymliga och välstädade!

Plus: Fantastiskt mat, lite textilier och ljudabsorbenter skulle inte skada i buffématsalen

Minus: Vi bokade adults only rum, men hade barnfamiljer på båda sidor om oss. Blev otrevligt behandlade av ”säljare” från Infinity travel. Mycket påstridig man som hade svårt att acceptera ett nej.

Plus: Breakfast, lunch and dinner meals were ok, but were the same everyday unless you went to a specific themed restaurant.

Minus: Cocktails at the bar were poor. Very sweet and almost no trace of alcohol.

Plus: This facility has lot of activities for the kids, which was pretty good

Minus: The room was old and not really matching with the pictures given in the booking.com

Plus: the ocean view from the room was beautiful .

Minus: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.

Plus: Organization and the staff was kind. Always answer questions and provide solutions.

Plus: The facility and beach

Minus: We had problem since we arrived at this place was the horrible experience of our life. They lock us out of our room for couple times and we had a fight because my brother in law pay as a gif and they want he at the front desk to show the credit card...

Plus: Weather

Plus: Allt

Minus: Ljudnivån på buffé

Plus: The entertainment staff were excellent. There was so much for everyone to do, from beach soccer, water polo, water aerobics, the list is endless.

Minus: Where to start? Checking in we were told that our room had only been booked for 2 adults even though we have booked the family room. We were charged an additional $1000. We were then directed to a group of staff who were to tell us about the resort facilities. We were told that there was a special breakfast for us the following morning to welcome us as first time guests. We turned up for our special breakfast at 8:30am and sat waiting in reception. 30 minutes later i told them i wasn't interested, as the kids were getting hungry and they didn't want to sit in the foyer all day. I had my suspicions that we were being dragged into a time share sales pitch anyway. When we told them we were leaving, we felt enormous pressure to stay. The sales people followed us and made us feel very uncomfortable. To keep the peace we agreed that my husband and i would attend as it was only a 40 minute presentation. The presentation went for 4 hours. We were only staying at the resort for 3 days, so we wasted most of the first day trying to get away. We were very clear from the very beginning that we were not interested and that we needed to leave, but the pressure kept on coming. We finally escaped well after the 4 hours, and went to the pool with the kids. The resort is all inclusive, and I went to the bar to get a well deserved drink. Here I noticed that the glasses used at the bar were not washed by machine. They were simply thrown into a tub of water and swished around a bit. Certainly not enough effort or soap to remove any germs that had been on them from all of the people who used them before. I even saw people taking dirty glasses from the bar to use as cups for the post mix machines. I was nearly sick. Everything felt dirty. Our room was covered in dust. The shower had mould, there were piles of dirty room service dishes in the hallways and stairwells. It is sold as a 5 star resort, but i have stayed in better 3 star resorts.

Plus: Steg från havet, stora pooler, rena, nära allmänna kommunikationer.kan besöka systerhotell (oas)

Minus: Mat var hemskt, två små hissar för stort hotell, för många barn, underhållningsteamet suger, inte mycket att göra om vädret inte tillåter användning av pool/strand, och säljarna genom hotellet försöker få dig att köpa ANNOYING!

Minus: När jag tog en dusch var vattnet gult och personalen var inte försiktig.

Plus: Direkt på stranden, sköna sängar och god mat med flera restauranger att välja på.

Minus: Fåglar på stranden som störde och skitade ner.

Plus: The location was good, right near the port for the boats to Isla Mujeries. It is a resort designed for families with children. Our daughter liked the pools. The adults were able to get drinks in a timely manner.

Minus: During the day, we found bugs in the shower. That was bad, but one night one of us got up to use the bathroom, and there was a huge amount of cockroaches and bugs in the shower. It was disgusting. Our toilet also clogged up three times. They said they fixed it, but it kept on happening. After a day or so, we had to use the public restrooms in the common areas, and there were signs near the toilets telling us not to put toilet paper in the toilet. I guess even toilet paper clogs up the toilets. I don't think it's too much to ask to be able to flush toilet paper down a toilet without it getting clogged up. The beach was not the nicest beach that you would expect in Cancun. The only time we went in the water was to use the resort's kayaks (which was nice, but there wasn't far you could go with the kayaks). The only times we swam was in the hotels pools. The food at the buffets was not good. I am not a picky eater, but after a day, the only thing that I was able to eat at the buffets was the plain rice. The rest was warmed over and flavorless.

Plus: Good food, huge range and many locations, not too sophisticated Good and quick responses from housekeeping Clean, quiet beach with shallow water (nothing to see with snorkel)

Minus: Fridge didn't work, noisy aircon even when not in use Noise from entertainment, and corridor, next room Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot Queues for drinks, which are low quality Ice creams hidden and poor Entertainment very ordinary

Plus: The variety of restaurants : Careyes and the white box. Good breakfast.

Minus: No quilts for the beds and it gets chilly at night.

Plus: The food was good

Minus: The place was very 70s looking

Plus: Liked the location but too many kids.

Minus: Food was not good.

Plus: All inclusive

Minus: I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting. Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.

Plus: Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.

Minus: Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.

Plus: Cleanliness and friendly staff.

Minus: Arranging excursions. Staff was incompetent and inconsistent with pricing.

Plus: Style. How it looked like.

Minus: Food and beach. Beach is better in the open water which is on the other side

Plus: Great resort for family with kids/teens. Great service/ staff.

Minus: Need reservation for ala carte restaurant which filled up quickly. So need to get in line 30-45 mins before 4:00 pm.

Minus: The food was terrible. Some staff nice. Some not so nice.

Plus: Läge

Minus: Smutsigt rum & handdukar

Plus: Mycket lätt att nå, billig parkeringsservice, bra plats för tillgång till centrum av Cancun. Inte ett strandhotell.

Plus: Very centrally located-----there's a great coffee shop downstairs, a bar/Breakfast area; helpful staff. Parking under the building. Walking to a shopping center, pizza & food market. Room was small but clean and a good view.

Minus: _______.

Plus: Everything

Minus: Very nice place

Plus: Lovely view from our room

Minus: Place seemed a little run down

Plus: Most horrible checking in experience.

Minus: Check in process

Plus: Location. Right across the street from plaza America's. Supermarket within walking distance although the food sold there were not very fresh.

Minus: Very basic furnishings, small rooms. Pricy rates

Plus: Det var lite precis det man önskar av ett ibis-hotell. Enkla, rena rum med sköna sängar. Vi anlände sent från flygplatsen så det var lätt att hitta dit och receptionen var öppen trots att det var sent. Även, det är nära placerat till bussterminalen samt har ett ADO-kontor precis utanför dörren vilket underlättade för vår resa dagen därpå.

Minus: Fukosten var ganska tråkig och utplockad, trots att vi inte anlände i slutet av öppettiderna. Även, det fanns varken tvål eller schampoo tillgängligt på toaletten vilket kanske är lite väl minimum.

Plus: Rummet hade ett fint utsikt och vi var nära Plaza Las Americas

Minus: Dushat var lite gammal

Plus: THE STAFF WAS NICE AND HELPFUL. THEY ALSO SPOKE ENGLISH WHICH IS A PLUS. THE RESTAURANTS NEARBY WERE GREAT. A MONEY EXCHANGE WAS A 5 TO 7 MINUTE WALK AWAY. THE ADJOINING SUPERMARKET WAS CONVENIENT.

Minus: THEY DIDN'T ACCEPT $US DOLLARS WHICH WAS EXTREMELY INCONVENIENT!!! ONE OF MY RESERVATIONS WAS CANCELLED AND I STILL DON'T KNOW WHY. WE HAD TO WAIT OVER AN HOUR TO GET ANOTHER ROOM. THANKFULLY ANOTHER ROOM WAS AVAILABLE.

Minus: Ibis Cancun is centrally located and easily accessible to super market, Hotel Zone, Buses, Shuttle and with the economical tariff. The Hotel has a restaurant and the Travel Desk. The staff are courtous. Enjoyed the three day stay.

Plus: Nära flygplatsen, bra personal. Prisvärt

Plus: Skön säng. Bra för mellanlandning.

Minus: Fick ett ganska slitet rum.

Minus: The kitchen lounge and supermarket next door closed at 10pm. Would be nice if the kitchen would extend their hours.

Plus: Hotellet hade en fräsch, ren känsla, vänlig personal och fantastisk mat och bekvämligheter

Minus: Jag önskar att hotellet kunde ha tagit med vår grupp vänner och varit nära tillsammans, eftersom hissarna var någon gång långsamma

Plus: Underbar fastighet, utsökt mat, utmärkt läge. Rekommenderar starkt!

Minus: Personalen är påträngande att upp-sälja andra produkter

Minus: Hotellets gäster börjar "boka" solstolar vid poolen runt 07.00 genom att lämna handdukar där, sedan kommer de inte tillbaka förrän mycket senare. Detta är förväntat antar jag, inte ett problem hos själva hotellet. Bara bra att vara medveten om innan du åker.

Plus: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Minus: that I couldn't stay longer

Plus: The genuine friendliness of all the staff. Very clean facilities.

Minus: Didn’t like the vacation club being somewhat intrusive to our time.

Plus: The variety of restaurants, the staff, the quality of the food, the beach, everything!

Minus: Nothing!

Plus: Food was good, some places even great... Rooms were very comfortable, service was great

Minus: Felt like they were constantly trying to sell you something, additional things you can buy

Plus: The food was amazing

Minus: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.

Plus: The resort is very beautiful (especially inside). I had the King ocean front view room which was big, clean and with an amazing comfortable bed. The staff is always friendly, smiling and helpful. "Italian" restaurant is not very authentic but has potential. Azur restaurant is the best in food and service. The beach is clean and there are kind of beach beds where you can stay. SPA is also very nice. I'd love to come back.

Minus: At our arrival we were offered a fast tour of the facilities and we were told that attending a 90 minutes presentation the day after we were receiving a discount on couple massage and on trips to Isla Mujeres. We were told that the presentation was about other parts of the hotel (master suite etc) so we accepted. The day of the presentation instead we were spending 2 and half hours with people that asked personal questions and tried to convince us to subscribe a membership for travels whose cost is over 30.000$ to be paid in 40 years! When we refused they proposed us a second offer for the cost of 12.000$ for discount on travels and flight tickets which we also refused. They kept going with a third offer of 2600$ for 10 days in one of their resort at next trip. I didn't like that this was not told clearly before. It was like a surprise and it lasted more than expected. Personally I have nothing against the membership and maybe I could have accepted the third offer if they were clear since the beginning. Also you have to decide immediately about every offer (you don't get even 1 day to think about) which is detrimental for them because people are not prone to sign a contract for several thousands of dollars straight away. Last but not least, when they saw that we didn't accept the offer they just offered the coupon on the couple massage and they said the trip discount was not offered anymore......I booked with another travel agency but this is unprofessional for such a beautiful place. I would suggest Live Aqua to not do this anymore. If you want to talk about membership say it from the beginning so that not you neither the guest waste their time. That is the reason why I am not giving 10 to this review.

Plus: The service was fantastic, they accommodated is so well. They remembered our names, it exceeded our expections. We are considering having our wedding ceremony here.

Minus: The elevators

Plus: Well, it’s a perfect finale for our honeymoon. The best beach in Mexico, perfect pool with all included food and drinks. 2-3 days it enough and not need to take swuita any special room, anyway you all the time at the pool.

Minus: The staff really tried, but I didn’t have enough vegan dishes

Plus: I love that there is no problem getting a good spot by the pool and the have lots of beach beds!

Minus: When we checked in they told us there were no ocean front rooms even though that is what we reserved. They moved us to the proper room the next day at least.

Plus: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Minus: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Minus: Maten var bara OK

Plus: Detta är en utmärkt familjeresort. Bra personal, vacker strand och ett brett urval av mumsig mat. Jag rekommenderar starkt denna resort!

Plus: Stränderna och utsikten var vackra

Minus: Variationen och kvaliteten hos maten var bristfällig. Servitörerna var påstridiga om dricks

Plus: Vänlig personal och rent

Minus: Wifi-servicen var dålig

Plus: Stunning beach! Great bars on the beach! They arranged a Mexican themed night, with amazing food and a show! What a nice way to end our holidays here! Omni has an amazing breakfast selection, from fruits to pancakes. Would highly recommend this hotel.

Minus: The spa treatments are really expensive. These aren't even compatible to European prices which are already high.

Plus: One of the pools overlooked the ocean, and the views were incredible. The Pina Grill had delicious food and really friendly staff. The resort was clean.

Minus: Staff were hit or miss - either super pushy and not helpful or extraordinarily helpful. The reservation system for dinner is horrible, and there often were not options available, even though we attempted to book as soon as the system opened up. There was a super hard sell for the time shares, and a good portion of the resort wasn't available (pool, bar, name brand alcohol, menu items) unless you had purchased a time share.

Plus: Everything

Minus: N/A

Plus: Anytime you had a question or problem they quickly fixed it or answered it

Minus: Throughout the lobby areas they have an aroma therapy system going that smells awful and was bothersome to a lot of people. You never know when someone may be allergic!!!!

Plus: Your employees are exceptional. Pay them more.

Minus: The sales tactic. I don't like being bombarded the minute I arrive at me destination.

Plus: We love the Omni! Great service and the food is always delicious!!

Minus: Nothing! Everything was perfect!

Plus: Our 3rd Christmas here, hoping for 4 next year! Resort is spacious but easy to navigate. Staff exceptional- Sergio at front desk, Cinthia , hostess at buffet, Carlos the waiter, Beatriz waitress on the beach- to name a few!!!Salad bar at La Vista- exceptional

Minus: Pillow size- too huge, but they did find me a thinner one! Pina Colada for dinner was disappointing- salad bar needs improving- much better last year.

Plus: Our stay at the Omni was fabulous! I can not say enough about the amazing staff!! The entertainment staff does a great job around the pool, on the beach and in the evenings! The Buffett restaurant always had a different variety of food and was very good. The staff, especially Ovilmer, at the La Paloma restaurant was so friendly and accommodating. We stayed in a villa that was nice and clean but was a little dated. We will try a room in the hotel next time. One day we rented a cabana on the beach, Beatrice was our waitress for the day, amazing! The beach is beautiful! We had a wonderful vacation at the Omni and will be back!!!!

Plus: The food was delicious and the entire staff very friendly and eager to help you

Minus: Our in room bar-refrigerator didn’t keep beverages cold

Plus: buffet

Minus: wifi too poor

Plus: The pools, the restaurant choices.

Minus: Things are a bit dated. Rooms are a little old

Plus: From the moment we arrived to the omni the staff was excellent and helped us with everything. They went out of their way to make sure we were taken care of. The room was amazing, the view was amazing. The hotel was very clean. The entertainment was fun in the evening. The beach was clean and big. The food was excellent for an all inclusive...the sushi was excellent. Best vacation...we will definitely be back many more times.

Plus: Servicen var fantastisk. Alla var så vänliga. Det finns en massa restaurang val och maten var god. Hotellet är stort men mycket sprids ut det känns mer intim.

Minus: Det finns ingen avskildhet i badrummet.

Plus: Trädgården är utmärkt. Gillade verkligen upplägget. Människorna var så trevliga. Verkligen en fantastisk plats att besöka.

Minus: Gillar inte glas i toalettdörrarna. Ingen avskildhet.

Plus: Personalen var utmärkt!! Hela semesterorten var oerhört ren och vackert!! Jag kommer definitivt att komma tillbaka!!

Plus: Läge Service Miljö

Minus: Mat Sängar Kuddar

Plus: beautiful landscaping and junior suites. the staff are very professional and attentive. Access to the white sand beach was easy and service such as towels, drinks and beach lounge chairs were plentiful Band entertainment at the large outdoor bar good

Minus: Entertainmnent presented nightly in the theater setting was marred by strobe lighting, large background screens and too much repetitive acts stressing strength acrobatics only. Found the microphone level too loud. After three shows we stopped attending.

Plus: Good service

Minus: Terrible Mosquito

Plus: Our room and how close the beach was from the pool.

Plus: The rooms are amazing. The grounds are beautiful. Many restaurants to choose from. Good food. Very clean!! Stylish. Wonderful staff. We loved our concierge Ignacio. Amazing! Luxury and romance. Perfect for couples!

Minus: The spa could be a bit better.

Plus: Gorgeous resort, facilities were absolutely beautiful; the staff was friendly and the level of service was amazing. If you want to be pampered this is the place. The food was very good and our favorite was Chez Isabelle.

Minus: Really nothing

Plus: The resort was exceptional both in decor/amenities and staff!

Plus: The spa, restaurants, activities, room, staff, location, and cleanliness!

Minus: No, everything was perfect!

Plus: What stood out to us above the amazing room, grounds, amenities, and food was how attentive and caring the staff was to us. Everyone from every level of staff treated us like family. Hotel employee was amazing as the Beach Concierge.

Plus: The variety of activities, food and drink. Staff was phenomenal.

Plus: Friendly staff, great facility and service.

Minus: No

Minus: Only thing I do not like is the WiFi is extremely slow!

Plus: Service och mat var fantastiskt!

Minus: Kanske kan kontrollen i tid vara kortare

Plus: Gästfrihet

Minus: Alltför många barn mat, inte så jättebra

Plus: Detta var en underbar all inclusive-resort med vacker strandnära egendom! Vi tyckte om vår vistelse, även om rummen är lite små och lite daterade. Behöver några fler strandstolar också. Totalt sett kommer vi att återvända till!

Plus: The location, breath taking beach, facilities cleanliness, how huge the place is! The aquaworld company who is at the hotel also & has AMAZING activities to try and enjoy. Also, I liked how the staff was friendly and available 24/7, esp CHRISTIAN at concierge desk who was like a friend honestly and he helped us with everything! Lastly, there is an awesome thing called hospitality room -you need to pre reserve it- which you can use post check out as you dont have a room to change or shower! P.s: go to isla mujeras island and coco bongo club at night - they are A MUST!!

Minus: The red lounge was a disappointment as it was empty with few drunk people in it. Go party OUTSIDE! The hotel is so huge & good in total, but the rooms look old and need renovation. I liked every thing about all inclusive free drinks free food 24/7 BUT for some restaurants you need to reserve them in advance and there are couple of them which were for the gold package only. There were though around 6-8 restaurants as I remember but honestly the food was suboptimal & not delicious! My recommendations are Malva restaurant which is an international open buffet cuisine and Blueagava which is a Mexican food rest. So for the others they need massive menu & taste renovation. Also, I didn’t like how pricey was the cubicle beds at the beach for around 190$ US dollars taking into consideration that we paid for all inclusive and this is too pricey to be honest! Although there were some free beach beds on the basis of first come first serve which are always full & taken!

Minus: They closed 3 restaurants and meal planning was difficult to say the least.

Plus: Relaxed environment

Minus: the Service and variety of foods

Plus: Staff Cleanness Pool Gym Food could be better

Minus: Music was way too loud at the beach resort

Plus: Good beach and food.

Minus: Bad air condition. I had to pay twice at checkin, because the card which i paid with few months ago didnt exist any more.

Plus: Atmosphere, great location & Friendly staff

Minus: Would like it heated indoor pool or Jacuzzi for cold night. Food need to be warmer/hotter. Everything was lukewarm at best.

Plus: We loved everything about this hotel, unlucky for us we only got to enjoy the hotel for 1 night out of the 3 we had booked due to a unexpected hospital stay but we managed to squeeze in a little of everything in the 24 hours we had to enjoy it!

Plus: The food was great. The food help was great. The pool side help at royal service were great.

Minus: The smells. Lots of sewer smells and sour smells. Our butler was terrible. Never would confirm anything and didn’t make sure we were doing good or checking in. She really dropped the ball. If we didn’t push, it wouldn’t get done.

Plus: The choice of restaurants in that hotel was just amazing. Clean and organised rooms. Comfortable beds

Minus: Staff was sometimes not available as we would have wished. Cheching in and out was quite a long procedure

Plus: No jet skis making noise and pollution.

Minus: Buffet restaurant understaffed.

Plus: I like the location it was definitely in the right part of the beach! The restaurants where on point!

Minus: If you are not traveling with family maybe its not the right choice for you, there are too many kids. The rooms are getting a little too old and the covers where not soft.

Plus: I allmänhet var allt ok med hotellet

Minus: Jag betalade extra 184 dollar för min 16 år gamla unge. De kallade barn under 10 år.

Plus: The resort och personalen var fantastiska. Rena rum.

Minus: Ingenting

Plus: Mycket bra upplevelse. Mycket rent och bekväma faciliteter. Absolut inga klagomål. Skulle älska att åka dit igen.

Plus: Bra läge, inte alltför hektiskt, vänlig personal, fantastiska faciliteter, mycket bekväm vistelse

Minus: Inredningen i rummen kunde förbättras

Plus: Frukosten var jättebra personalen i receptionen var väldigt hjälpsamma och trevliga.

Minus: Dom byggde ut hotellet under den tiden vi var där, ljudnivån var inte allt för hög men det märktes av. Lunchen i "poolbaren" var mindre bra

Plus: room was nice and clean, beach was clean also.

Minus: Old dated rooms (but clean) on the older side and construction workers will be here for another 4 months. They did eventually upgrade us to a better room away from workers anf we appreciated that. A lot of steps - as is the case with a LOT OF Mex hotels

Plus: Personalen och läget av hotellet

Minus: Inte bra vi förväntade oss att dom skulle städa vilket de gjorde och då försvann min tjejs AirPods. Kall pool och segt Wi-Fi.

Plus: I want to thank the staff of Emporio with all my heart. During the COVID-19 outbreak we came at the hotel since we were not able to return home. The staff went absolutely out of their way to make us feel safe. All of the employees cheered us up, checked in to see how we were doing. The hotel was fabulous. We got an upgrade to ocean view. The rooms were clean, neat and beautiful. Absolutely no comments on this. A special thanks to Yarr and Raymundo (Jose and Juan). Unfortunately we didn't get the chance to say goodbye since we could finally go home. I hope this message reaches them. You two are such beautiful humans and we want to thanks you from the bottom of our heart! Only a few weeks with the company, but Emporio is definitely not the same without them!! Also, the real Juan from the poolbar - you are amazing! The people made our stay so special. We felt at ease, while in these times it could have definitely been different.

Minus: Nothing!

Plus: Rooms was nice and clean with good amenities. Fitness center is basic but good enough for a weeks' stay, I used it every day. Breakfast is OK, not bad but I definitely had better before. Beach was nice and there is a bar as well. Pool area is also nice.

Minus: At the breakfast buffet the staff put the food on your plate whereas I prefer to do it myself. It would have been nice to have coffee every day in the room, but you are only given one serving at the start of your stay. The same with water.

Plus: Food and staff were great

Minus: Only two English speaking Television stations were CNN and FNC. No regular American television stations. They really cater to the Spanish speaking people. Not sure we would stay again just because of the situation.

Plus: The staff all worked hard to make the experience as good as possible.

Minus: They shouldn’t be charging full price for a hotel with major construction happening. Being woken up to the sound of power tools & work noise & “relaxing” at the pool or beach with the same noise was not what I signed up for. The restaur

Minus: Some staff members lacked the hotel's basic information. Poor training...

Plus: Stayed March 13-19. We don't do all inclusive because like to enjoy other restaurants. Breakfast was amazing- through booking.com, as a genius level 2 member I got free breakfast for 4 for 6 days. Well worth buying the breakfast if not- it was a full brunch, tons of variety including hot lunch/ meats. In 6 days, our family of 4 (two young adult kids) did not wait for a table. Wait staff was great, friendly, attentive. The beach is beautiful. There is construction of a huge new dining facility going on, center of the property right in front of the beach. When sitting poolside you do not hear the construction, maybe a very distant table saw now and then. Construction is a huge boarded up area which blocks the middle beachfront view. However, the property is otherwise immaculate pools, lawns, and extensive space for lounging, swimming, etc., poolside outdoor parts. Always beach loungers available. Gorgeous fine white sand beach. Lifeguard is a little high strung. He kept narrowing the width of the beach for guests, gesturing with his arms. ( we swam around 5-6pm every day, maybe it is the tides?) By god, you cannot swim one minute after 6pm- he blows the whistle and clears you all out. King bed suite/ room was modern, well appointed, full space balcony and nice view of the ocean.

Minus: Construction going on, they think until July- did not interrupt our stay but interrupts your beach view from ground level.

Plus: Gillade många saker i denna hotel. Stranden, fanns alltid solbäddar och plats. Kanon fin sand med möjligheten till fotboll, beachvolley, baren. Maten (all-inclusive) bra med ej lyxig. Bra sängar och kuddar samt lugn och tyst rum. Bra aircondition. Vi hade utsikt mot hav/pool. Finns rum med stora och små balkonger bra att tänka. Smidig och informell incheck bra! Vi fick rummet redan vid 10-tiden och rummet var bättre än vi trodde. Bra poolområde där det är egen ”barnavdelning” bra både för dem med barn och utan :) Grym städning och fräsch varje dag.

Minus: De håll på att bygga nya delen och byggarbete störde lite eftermiddags häng på balkongen. Så hade vart bra att informera någonstans.

Plus: Location and staff

Minus: I wish it was posted that there was major construction going on...loud banging all day long and long trips for beach access

Minus: Buffén var fruktansvärd och ljudet var så illa att du kan höra varje ljud runt omkring dig och musiken från någon nattklubb är så hög från kl. 22.00 till 02.00 och vårt rum var längst bort och städarna städade rummet, men lämnade inte några handdukar. Var tvungen att ringa två gånger, efter 1 timma kom handdukarna. Vi har kommit till Cancún under de senaste sex åren och detta måste vara den värsta anläggningen. Spendera little mer pengar och bo på en bättre anläggning, kommer absolut inte tillbaka.

Plus: Pris Oceanfront Rent Alla-inclusive (drycker och alkohol) Vänlig

Minus: Ingenting

Plus: Personalen var bra, en à la carte-restaurang var fantastisk och stranden var fantastisk. Personalen i buffetten, en la cartes och strandbaren var särskilt bra.

Minus: Sängarna var inte de mest bekväma men inte en stor fråga. Mycket bra personal, men många barer var underbemannade för långa linjer. Hissarna var kontinuerligt nere för underhåll och var mycket långsamma.

Plus: Absolutely gorgeous view!!!! The staff are so nice and they really hard!!!

Minus: The beach was a little dirty

Plus: Loved the open feeling and total relaxation that you felt, the staff was friendly, tho a lot of them did not speak english and that was a little awkward, but not enough to cause problems and the food and drink was great

Minus: The swimming pools closed way too early (5-6pm) Coffee was not in rooms, tho a coffee pot was, had to get dressed and go downstairs if you forgot to have it brought to you by the front desk. The room I was in had a good leak in the bathroom ceiling

Plus: Crown Paradise Club was the perfect resort for my young family that included two small children. Tons of stuff to do for everyone, whether they be adults or children. The reviews I read said the decor was outdated but they must’ve renovated because our rooms were contemporary, very clean, and really nice. The food was top notch and the service was excellent. I look forward to coming back with my family again!

Plus: My room was incredible. Staff was friendly and welcoming.

Minus: WiFi was very poor. I only got connected to the WiFi when I was in the main lobby. I had a great room and access to a private lounge area for breakfast and snacks and beverages but the WiFi sucks

Plus: A lot of activities Show is good

Minus: Menu not change. So if you stay longer, everything becomes boring here.

Plus: Great service and the food was good. Roger was a great bartender at the adult pool.

Minus: The adult pool closed a little to early

Plus: Loved the activities for the kids!

Minus: The food in the buffet was not so good at all... The restaurants yes were good but they didn’t offer breakfast nor lunch and the buffet wasn’t nice.

Plus: The service waiter and waitress are very nice, and well taken care of. I give a 10.

Minus: I had paid extra for crown club room, but when I got there they're trying to give us a standard room. Until we had to gave them proof of what we had paid for it.

Plus: We liked the location of the resort and the entertainment team with the activities they are doing,live music in the lobby .We enjoyed the view from our room. Many pools and recreation areas ,shops, places to have a snack or a drink.

Minus: Cleanless in the restaurant and toilets, plastic flowers/ plants for decor, not enough staff at the concierge to sort out quickley client's issues, just details not being considered like you would expect for a5☆ resort.

Plus: Drinks were decent.

Minus: The food buffet was horrible. Limited hot food options that were bland. Rooms and facilities are old and run down.

Plus: Kids pool

Minus: I planned to stay at the hotel from Mar 14 to Mar 17. Due to Covid-19, I returned home early and only spent one night at the hotel. When I checked in I paid extra US$300 for my kids' stay, $--- per night.I was promised to get back $200, but never.

Plus: Food and bath were good

Minus: There was a leak in my room, my fiancé fall on the floor because of the leak, nobody showed us around, and we missed some points of the resort, the windows of the room were not sealed and you could listen the wind all night. Oh and the bed sheets were dirty on the first night.

Plus: Jag gillade att hotellet hade allt lätt att komma till, inte mycket att gå runt. Barnvänligt

Minus: Jag checkade in och fick ingen specialinstallation i mitt rum, som jag hade vid mitt senaste besök. Jag fick inte heller veta om mina semesterkrediter och när jag frågade om dem som checkade ut berättade de att jag var tvungen att använda dem den dagen. Jag finnas mycket upset, därför att jag attr kunde av använde dem de 3 dagarna som jag finnas där. Ingen hade berättat för mig hur många krediter jag hade när jag checkade in.

Plus: Underbar service! många restaurangalternativ inom hotellet, underhållning vid poolen, drinkar hela tiden, nattklubbar inne på hotellet ... många underhållningsalternativ.

Minus: Den största negativa punkten är lukten av badrumsavloppet. Jag bodde i ett rum på 10:e våningen och bestämde mig för att bo en dag till så att de stannar mig på 5:e våningen. Lukten är mycket obehaglig ... du måste duscha och något genom att täppa till avlopp så att lukten inte går till rum. Mina vänner bodde på tredje våningen, lukten var ännu värre!

Plus: Mat, spa och pool

Plus: Staff was always helpful and very polite Very clean

Minus: Food could have been better.

Plus: The restaurants from the hotel are good (considering HR standard), the service was also in general good with very friendly people at the bar/restaurants. The beach is beautiful but had a red flag all long the week and somedays with few seaweed in the water.

Minus: The whole I had someone from HR commercial dpt following me in the hotel trying to convince to attend a breakfast with their team. They are well located just in front of the lifts so they kind of control all your steps. Awful experience which I didn´t have at Punta Cana HR, maybe because the Cancun one is much smaller. Another problem is that I could only open the sun umbrella in 2 out of 7 days during my stay. The official explanation is due to the wind which, to be honest, doesn´t make any sense considering the wind level at the week and that there are thousands of ways to avoid this problem.

Plus: Big pool, good location, very friendly staff.

Minus: Food and beverages. Not a lot of options, the restaurants are not good at all, drinks at the pool bars go from horrible to ok and, the food at the pool area is nasty.

Plus: Great atmosphere, staff were amazing. Party, party, party.

Minus: Rock spa, need to get staff that want to deal with the public.

Plus: The staff, the hotel and the view

Plus: The Hard Rock Hotel is unapologetically a flip of another hotel property which HRH completed in 2012. The location is amazing giving guests easy access to all Cancun has to offer within minutes by cab or bus. The beach and water is spectacular and probably what made the remodel attractive. The food is excellent in all restaurants, & we found the buffet quality to be on par with most sit down restaurants. There are shops and bars on property, a well equipped fitness center including hoops & tennis courts. The outdoor amphitheater is a very cool touch and has events nightly. We caught the Queen tribute show and the band was really exceptional. The grounds are clean, compact and very well maintained. The infinity pool transitions visually perfect with the beach view. The best part of the hotel by far is the staff top to bottom. We were consistently engaged by staff at all levels in a polite, respectful and service oriented fashion. It was clear that this team understands and appreciates what business they are in. Well done HRH!

Minus: There are some things that didn’t work for us at the Hard Rock Hotel. We were on the 3rd floor /Royal level. The room had an electrical issue and an electrician fixed the problem in 24 hours. No concessions were made. The lighting is ceiling zoned spot lights. We could never find a comfortable pattern as the lights were harsh yet not quite positioned right to apply makeup over the bathroom sinks. There is a guitar lesson TV channel & you can order a guitar & amp for the room. Unfortunately, the inventory isn’t big enough and we were never able to get one. Studio time is also limited & we were also unable to find time in 3 days. One of the most bizarre annoyances was The Rock Shop. It had a great selection of HRH merch but only small or XL sizes for nearly every item! We bought nothing. As an all inclusive, HRH can’t find a better way for guests to make dinner reservations than to force guests to stand in a reservation request line every day for 30-45 minutes. Surely there’s a better system. Finally, either it was the crowd or the brand, but we were constantly surrounded by smokers by the pool or on the beach. There’s a very liberal smoker policy or it isn’t well enforced, not sure. However, for the most part, if we mentioned something, smokers usually moved with apology.

Plus: Everystaff member was extremely pleasant, going out of their way to serve or help you. Food at Zen (japanese) and Caia (Italian) was excellent. Market Place buffet and the outdoor daily fare was equally good.

Plus: All the amenities and the staff has been extremely friendly.

Minus: Could be a tad cleaner.

Plus: I love the activities.... always full of lines up activities! The food was great and variety of choices.

Minus: I just do t like that some representatives in the lobby were after the guests to offer memberships. Could be misleading because they initially make a intro of helping you with reservations of amenities but end up with offers.

Minus: Had a problem with our room and the front desk clerk was unhelpful and rude. Everyone else was great

Plus: The hotel’s staff was very friendly and accommodating. Dining options were amazing and the service was top notch. I loved being able to lounge beach side and have a waitress come by and take my drink order.

Minus: Definitely a party hotel. I paid to upgrade my room when I arrived for an ocean view, could hear people partying at all hours of the night. Do not recommend if you are looking for a strictly relaxing vacation. There are mosquitos on the property.