Cancún hotell

Plus: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Minus: No top shelf alcohol choices.

Plus: We were very pleased with every aspect our stay at the Iberostar Cancun.

Plus: Älskar underhållningspersonalen Ubaldo, chefen för mat och dryck var fantastisk! Superren resort Duschar med multipla strålar är bäst!

Plus: Location and some services.

Minus: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.

Plus: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Minus: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Plus: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Minus: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Minus: Old, ugly hotel, food unatable especially (Oriental and Italian restaurant), lots of young, drunk noisy people. Rooms tidy but IBIS style, no shower cap (even on request), no shower gel only soap. Defenitely not a 5* hotel. After arrival they put a plastic bracelet on your wrist, and you can not take it off for the whole stay (including sleep, swimming, tanning, etc) Very annoying.

Plus: Pools, nice views, pool staff very nice. Plenty of options for cable tv. Good location.

Minus: While polite, reception and restaurant staff completely lacked charm of any kind and I actually found them quite intimidating. The dinner buffet was fairly revolting, not many options for other food, which was always cold by the time you received it by the pool. After giving it a couple of tries, we ended up always having to leave the hotel to get something decent to eat.

Plus: location is excellent. Paradise.

Plus: The hotel was fantastic! The food was good, and everything was nice and close. I would definitely stay here again.

Minus: I didn't like that my booking hadn't gone through and the price was different than advertised.

Plus: the cleanliness of the room and good location. Also swimming pool is very beautiful and the staffs are very very kind and polite.

Minus: nothing.

Plus: Alla i personalen var trevlig.

Minus: Maten. Någon smak. Stannade hissarna sönder. Hela anläggningen måste uppdateras.

Plus: the ocean view from the room was beautiful .

Minus: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.

Plus: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side

Minus: Food was average at best Bars were open sporadically When it rained it was like walking through a rainforest--only problem was I was indoors!

Plus: Beautiful place and great services!

Minus: The only bad thing is that we waited almost 3 hours to get our room ready.

Plus: We like the food....it was amazing!!! Lots to chose from.

Minus: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...

Plus: Only the beach

Minus: the rooms are not clean, the kids club is from 18 months and they did not mention that on the website or on the phone, the food is served mostly cold because of the big amounts of the client the only good food was at the morning in the buffet, the sushi was terrible the fish looked really old, the swimming pools were looking really dirty especially the pool bar swimming pool, we had had an upgrade to the suite but the suite wasn't clean the bathroom was really dirty the shower was full with blue mold

Plus: All inclusive, good variety of food. Best choice for families with kids.

Minus: On the right side of hotel is very noisy electricity station. No minibar in the rooms

Plus: It's a great all inclusive resort for the whole family, they have activities for everyone.

Minus: The food is far from great, in all the restaurants is like generic and standard, and the Japanese restaurant is the worst i've ever had.

Plus: Hotellet hade en fräsch, ren känsla, vänlig personal och fantastisk mat och bekvämligheter

Minus: Jag önskar att hotellet kunde ha tagit med vår grupp vänner och varit nära tillsammans, eftersom hissarna var någon gång långsamma

Plus: Underbar fastighet, utsökt mat, utmärkt läge. Rekommenderar starkt!

Minus: Personalen är påträngande att upp-sälja andra produkter

Plus: Maten var inte bra , stället kunde behöva en del uppfräschningar

Minus: Hotellets gäster börjar "boka" solstolar vid poolen runt 07.00 genom att lämna handdukar där, sedan kommer de inte tillbaka förrän mycket senare. Detta är förväntat antar jag, inte ett problem hos själva hotellet. Bara bra att vara medveten om innan du åker.

Plus: Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.

Minus: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel. Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.

Plus: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Minus: that I couldn't stay longer

Plus: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment

Plus: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.

Minus: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.

Plus: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.

Minus: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.

Plus: The pools are amazing, the grounds well kept and the staff are all friendly.

Minus: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.

Plus: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Minus: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Plus: Everything was excellent and the staff was excellent as well

Plus: Steg från havet, stora pooler, rena, nära allmänna kommunikationer.kan besöka systerhotell (oas)

Minus: Mat var hemskt, två små hissar för stort hotell, för många barn, underhållningsteamet suger, inte mycket att göra om vädret inte tillåter användning av pool/strand, och säljarna genom hotellet försöker få dig att köpa ANNOYING!

Minus: När jag tog en dusch var vattnet gult och personalen var inte försiktig.

Plus: Good food, huge range and many locations, not too sophisticated Good and quick responses from housekeeping Clean, quiet beach with shallow water (nothing to see with snorkel)

Minus: Fridge didn't work, noisy aircon even when not in use Noise from entertainment, and corridor, next room Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot Queues for drinks, which are low quality Ice creams hidden and poor Entertainment very ordinary

Plus: The Beach is nice for kids. The hotel is clean, the staff works round the clock to keep all areas clean. The shows are good. The pool was nice and the wet bar bartender is excellent.

Minus: The food options were not great for Vegetarians or people who do not eat pork/beef. The Wifi was pathetic, kept disconnecting every 5 mins even in the lobby. The service near the Grand side pool was almost non-existent. AC in room was noisy.

Plus: The food was good

Minus: The place was very 70s looking

Plus: All inclusive

Minus: I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting. Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.

Plus: Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.

Minus: Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.

Minus: Upon arrival, I was told that I was being "upgraded" at no additional charge to their sister resort Grand Oasis Sens and not given a reason why. The representative even went as far to so show me pictures of their renovated rooms; however, this was not the case. I was placed in a lower level room with construction going on in the room next door which I was not informed of at check in. The room smelled of mold and I had to request new blankets for the same reason. The room air conditioning was poor. No air conditioning in common areas and it was so humid my asthma began to act up. If this treatment is indicative of the Grand Oasis name then it is must steer clear!

Plus: The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily. The service and restaurant staff was courteous at all times and constantly tried to please. Quality of food was fine. Captain Hook ship fun for late night 3 hour party. Nightly 9PM show had sound and light issues - the talent put on a good show.

Minus: Although I jumped hoops to dine at at the reservation required restaurant Careyes, (which had 5 empty tables) the General Manager, MENKAR VASQUEZ, made NO EFFORT to allow the 2 of us to enter the restaurant.

Plus: Läge

Minus: Smutsigt rum & handdukar

Plus: Mycket lätt att nå, billig parkeringsservice, bra plats för tillgång till centrum av Cancun. Inte ett strandhotell.

Plus: Most horrible checking in experience.

Minus: Check in process

Plus: Its clean small room it's great

Minus: The location from zone hotelera

Minus: Maten var bara OK

Plus: Detta är en utmärkt familjeresort. Bra personal, vacker strand och ett brett urval av mumsig mat. Jag rekommenderar starkt denna resort!

Plus: Stränderna och utsikten var vackra

Minus: Variationen och kvaliteten hos maten var bristfällig. Servitörerna var påstridiga om dricks

Plus: Vänlig personal och rent

Minus: Wifi-servicen var dålig

Plus: The hotel was nice, the staff was really friendly and a great experience all around. Arturo and Ignacio were excellent and provided top notch service! We enjoyed the pool staff, activities, music, games, food choices, beach and view. I think for the money this was an excellent choice for an all inclusive. We will certainly come back again!

Minus: The buffet was hit or miss but there were other options available as well. The wifi was spotty and poor at times outside of the lobby area. There was a bit of sea weed on the beach but nothing that could deter us from staying again.

Plus: Staff, view, food were all top-notch. Location is great and just a van ride from the airport. Nice options to walk on the beach. I do recommend this place, you will have a nice relaxing time, glad that they welcome families.

Minus: Never a fan of the time share sales folks hanging in the lobby. Some of the music contained inappropriate lyrics for nearby kids to hear; also encouraging a drinking game in earshot of kiddos not the best with entertainment staff on the mic. Men’s bathroom near KUKU’s needs some TLC with a screwdriver on portions and door knob.

Plus: The hotel is very clean with very friendly staff. We got upgraded for a very nice room for free (was cheap to upgrade to start with). The food in the buffet is the best (most hotels in cancun lack descent food). Two swimming pool with lot of space for everyone. Really recommend the hotel

Plus: We love the Omni! Great service and the food is always delicious!!

Minus: Nothing! Everything was perfect!

Plus: Most of th staff was quite friendly. Liked that smoking was not allowed,

Minus: Noisy, noisy, noisy in the evening. Young adults slamming doors, running up and down halls, loud music - after repeated calls to front desk and security - nothing. Food was mediocre.

Plus: The receptionsit LULU was amazing, our first point of contact at the hotel. Everyone was so ready to help at any point of time. Robert and alonzo from the buffet restaurant section were outstanding. Made our experience sooo good. My family is very very happy with the everything.

Plus: I have visited MANY all inclusive hotels, and OMNI Cancun was BY FAR, the BEST food I have EVER had! We ate at almost every single restaurant on site while we were there and did not have a single bad thing to say about anything we ate. It was better than most restaurants that you go out and pay for! There was a TON of staff and we hardly ever waited long for anything. They were very accommodating. The rooms were beautiful and in pristine condition. We loved using the gym, tennis courts, basketball court, volleyball court, pools and sauna. I will definitely be back! =)

Minus: We did get a bit tired of all of the sales people constantly trying to sell you excursions and had to call down multiple days to request mini fridge to be restocked after housekeeping cleaned.

Plus: buffet

Minus: wifi too poor

Plus: Omni Cancun Resort was one of the nicest places I've ever stayed. The staff was very helpful and attentive. Our bartender Orlando was the best and very entertaining. Fedrico, Miguel, and Victor also took very good care of us in the restaurants and bar. The resort offers all sorts of interactive events that made the stay all the better. Between the live dinner shows, the excursions, and the daily events at the resort pools there was always something to keep us entertained.

Plus: Not over crowded. Close to airport.

Minus: They ration their bottled water. Once you use yours for the day, which isn't much, you have to pay to get restocked or hope the lobby bar hasn't run out for the day.

Plus: I allmänhet var allt ok med hotellet

Minus: Jag betalade extra 184 dollar för min 16 år gamla unge. De kallade barn under 10 år.

Plus: The resort och personalen var fantastiska. Rena rum.

Minus: Ingenting

Plus: Mycket bra upplevelse. Mycket rent och bekväma faciliteter. Absolut inga klagomål. Skulle älska att åka dit igen.

Plus: Bra läge, inte alltför hektiskt, vänlig personal, fantastiska faciliteter, mycket bekväm vistelse

Minus: Inredningen i rummen kunde förbättras

Plus: The view is really nice, and all the pool sofas provided are nice and clean.

Minus: Food here is not as good as expected. Not much choice and no seafood.

Plus: Can choose to go all inclusive starting any day you choose and going to the end of your stay. Great option. Italian restaurant option serves really great food.

Minus: Not being able to check in until 3pm, very frustrating especially when everyone waits until 3 so then there is a line/group to fight at check in. Seems to cause frustration unnecessarily.

Plus: Perfect vocation, the most beautiful hotel with best price, helpful staff, amazing view from rooms and, clean beach with white sand and azur color ocean.

Plus: The price was the only thing appealing about this place.

Minus: Trash in the pool, very slow service, poor quality of windows (ratteled all night), and half the building was under construction. Not very vacation friendly for relaxing.

Plus: Beach and pool were beautiful. We ere only staying one night with very early departure to airport. Couldn't check in early. We're told to come back at 3pm. Room wasn't ready until 4:15. Trapped with our carrying in pool area. Son was told gym cost extra to use.

Plus: The room is clean and spacious and it is located right beside the beach. The staff are friendly, but some of the staff cannot speak English very well.

Minus: Weak and slow Wifi throughout the stay and in most parts of the hotel.

Plus: Jag gillade att hotellet hade allt lätt att komma till, inte mycket att gå runt. Barnvänligt

Minus: Jag checkade in och fick ingen specialinstallation i mitt rum, som jag hade vid mitt senaste besök. Jag fick inte heller veta om mina semesterkrediter och när jag frågade om dem som checkade ut berättade de att jag var tvungen att använda dem den dagen. Jag finnas mycket upset, därför att jag attr kunde av använde dem de 3 dagarna som jag finnas där. Ingen hade berättat för mig hur många krediter jag hade när jag checkade in.

Plus: Underbar service! många restaurangalternativ inom hotellet, underhållning vid poolen, drinkar hela tiden, nattklubbar inne på hotellet ... många underhållningsalternativ.

Minus: Den största negativa punkten är lukten av badrumsavloppet. Jag bodde i ett rum på 10:e våningen och bestämde mig för att bo en dag till så att de stannar mig på 5:e våningen. Lukten är mycket obehaglig ... du måste duscha och något genom att täppa till avlopp så att lukten inte går till rum. Mina vänner bodde på tredje våningen, lukten var ännu värre!

Plus: Trevlig vistelse all inclusive med 24 timmars-rumsservice

Minus: Det faktum att de talade om havsutsikt men att den inte var garanterad ... 30% extra debiteras för tjänster med resortpoäng

Plus: Mat, spa och pool

Plus: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

Minus: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Plus: Fantastic staff!! Great food and lots of entertainment...

Minus: Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Plus: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Minus: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Minus: Buffén var fruktansvärd och ljudet var så illa att du kan höra varje ljud runt omkring dig och musiken från någon nattklubb är så hög från kl. 22.00 till 02.00 och vårt rum var längst bort och städarna städade rummet, men lämnade inte några handdukar. Var tvungen att ringa två gånger, efter 1 timma kom handdukarna. Vi har kommit till Cancún under de senaste sex åren och detta måste vara den värsta anläggningen. Spendera little mer pengar och bo på en bättre anläggning, kommer absolut inte tillbaka.

Plus: Pris Oceanfront Rent Alla-inclusive (drycker och alkohol) Vänlig

Minus: Ingenting

Plus: Personalen var bra, en à la carte-restaurang var fantastisk och stranden var fantastisk. Personalen i buffetten, en la cartes och strandbaren var särskilt bra.

Minus: Sängarna var inte de mest bekväma men inte en stor fråga. Mycket bra personal, men många barer var underbemannade för långa linjer. Hissarna var kontinuerligt nere för underhåll och var mycket långsamma.

Plus: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.

Minus: The hotel shows its age (about 30 years old). Starting with the lobby and the receptionist desk, you can tell on the walls and ceiling that it has had its damages and repairs. The staff was okay, but I've dealt with nicer staff at other hotels. There is a hotel next door, which was hit by a big hurricane 10 years ago and never got fixed, so depending on who you are and what type of person you are, this could be an eye sore.

Plus: Staff are very friendly and speak English and Spanish- very helpful and sweet staff! Beautiful beach and rooms are simple but clean.

Minus: Cheap food, watered down cheap drinks and too "touristy". I felt like I wasn't really in Mexico. Couldn't wait to get back to Texas for some real Mex food. People CONSTANTLY trying to sell you time shares, stuff, souvenirs. It was a beat down.

Plus: Food was ok. The French restaurant was very good. Their onion soup was superb.

Minus: For a resort that advertises that gratuities and taxes are included in the price the staff seem to only want to serve you if they know you would give tip. Very rude reception staff. They were very unapologetic when we were complaining about dangerous paint fumes seeping in from the lower room. My spouse felt dizzy and almost fainted after a few seconds in the room. The reception staff had an annoyed face and replied “so what do you want us to do”

Plus: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best

Minus: Music at the adult pool and adult bar were not good and heard a lot of complaints. The restrooms downstairs from the adult pool smelled really bad. They seem to do a wonderful job with families and activities for children. Since we went with a group of families this worked out well and everyone was happy. Making reservations was sometimes difficult. Did not care for Wayne's Boots steak but the bull was fun.

Plus: + Location + Beach

Minus: - Slow in check in process (and lobby witout AC, its a sauna) - Only 3 elevators for the whole hotel and one was broken. And again, a its a sauna. We had to take the stairs many times and what you see and smell in there is something you won't like to know or remember. - Facilities are old and require a big maintainance and or refubrish - Buffet food is really bad, horrible I would say and again buffet facility with no AC and is a sauna. - Pools were always overcrowded, not a place you want to be and/or relax - Slow service in bars. - Room service is available but with a extra charge. - Minibar with little options, two beers and water. - Definetly, it is not a 5 stars hotel, I would barely say it is a 3 stars hotel.

Plus: My wife and I were very pleased with our 5-day stay at the Crown Paradise. The front desk staff was pleasant and helpful, the bartenders were cool, the oceanview room was lovely, housekeeping did a great job each day and most of the food service personnel were personable and accommodating. We thought the quality of food was pretty awesome especially in view of the somewhat negative reviews from some other guests on Booking.com and Trip Advisor. The variety of breakfast choices at La Palapa was great, the sashimi, sushi and calamari at Fujiyama were terrific and it's tough to go wrong with the cheeseburgers, wings and nachos at the pool bars for snacks during the day. Easy access to downtown with the bus routes.

Minus: I'll agree with some other guests that the beds were pretty firm (not a real problem for me) but the pillows could have been a bit softer for my taste. Would have been nice to have an outside light on the balcony to read at night but perhaps it's an energy-conservation measure.

Minus: crowded and fool of noise specially at night

Plus: The professionalism of the staff. Their willingness to accomodate me as a guest in any of my needs. Special thanks to Pedro (Front Desk), Gabriella (Bar Maid), Sergio (DJ) and the Hotel Manager. In fact everyone was awesome. The cleanliness at the hotel as a whole was impressive as well. The value for money was great too, that could be special thanks to booking.com as well.

Minus: The location was a bit distanced from the "party zone".

Plus: The location and layout was spectacular. We enjoyed the beach and our room on the 7th floor.

Minus: There were a few too many unruly children. The (music and DJ) sound really echoed throughout the resort.

Plus: Beach front & the staff was kind and courteous.

Minus: The beds were very uncomfortable! There was not enough U.S. TV channels to watch.

Plus: Best beach at Cancun -- very clean, very large, good facilities.

Minus: food not very good. Only in restourants quality of food was good enought (restorants avaible only in the evening).

Plus: I like location,food,room service,swimingpools,bars,restorants,spa centar,we was on honeymoon so we take crown Paradise club room,with jacizzi,everything was pwrfect. . .Thank you for everything,but this is not our first time that was booking hotels trought your site.Thank you again . . .Best regards Marija

Minus: No,everything was perfect

Plus: This is my first time to use "all inclusive" hotel, and it was wonderful! All the hotel stuffs were very kind and well-trained.

Minus: Bed and pillows smelled.

Plus: I liked the fact that it has a variety of restaurants right in the hotel itself.

Minus:

Plus: personal staff atention

Minus: internet extra charge

Plus: Allt håller toppklass.

Minus: Rummet läge var hemsk.

Plus: Allt var fantastiskt!

Minus: Våra handfat över rann i våra andra rum

Plus: Rummen är underbara, utsikten är fantastisk, bekvämligheterna är utmärkta för en semester.

Minus: Maten på restaurangerna är verkligen dålig, tallrikar är extremt små, maten är dåligt tillagad och servicen är också ganska dålig. Det är synd eftersom restaurangerna är mycket trevliga och hotellet är vackert.

Plus: Allt var över förväntan! FANTASTISKT! En riktig drömupplevelse! Kan 100% rekommendera detta till någon.

Plus: Bra rum, juniorsvit Fin strand Bra personal

Minus: Skulle kanske överväga ett annat ställe om du reser ensam. Detta hotell var par, familjer.

Plus: Personalen var utmärkt! Varje gruppmedlem, som sträcker sig från poolpersonalen till renhållningen, till aktiviteter var förtjusande. Hotellet är mycket trevligt och vårt rum var särskilt härligt... Rymlig, ren med fantastisk utsikt.

Minus: Du måste komma upp tidigt för att reservera din plats vid den mycket trånga poolen. Det skulle också vara trevligt om restaurangerna reserverade sig. Det finns alltid en väntan på de trevligare restaurangerna.

Plus: God mat

Minus: En personalmedlem var oförskämd och mycket oprofessionell

Plus: Det här stället är fantastiskt. Vi kännas gillar royalty, när vi ankom. Bekvämligheterna är av högsta klass. Vackert hotell med fantastisk utsikt från alla rum. Maten var utsökt. Personalen var vänlig. Underhållningspersonalen var fantastisk. Rekommenderas starkt. Jag skulle välja detta hotell varje gång jag reser till Cancun.

Minus: Det fanns några myror i vårt rum, men det är förmodligen normalt för de flesta platser i Mexiko. Försöka till stannar på topp av den. WiFi var otroligt långsamt om det inte fanns. Försök med att få en internationell dataplan som inte påverkar dina taxor.

Minus: Vacation club argumenteringen.

Plus: Maten, stranden, hotellet, uppmärksam personal.

Minus: Städerskan stal 100 dollar. Inte tillräckligt många eluttag

Plus: Hotellet var vackert. Allt var så rent. De hade utmärkt kundservice. De förutser dina behov och tar hand om dem snabbt. Personalen var supervänliga och mycket glada.

Minus: Det var inget som jag inte gillade.

Plus: Bästa hotellet jag någonsin varit på. Service i världsklass. Definitivt rekommendera det till alla.

Minus: Allt var perfekt

Plus: Beautiful beach and view, good food at all of the restaurants, clean

Minus: Our last night there our whole room smelled like sewage

Plus: It is top three resorts in Cancun easily.

Minus: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.

Plus: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.

Minus: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.

Plus: Servicen var fantastisk. Alla var så vänliga. Det finns en massa restaurang val och maten var god. Hotellet är stort men mycket sprids ut det känns mer intim.

Minus: Det finns ingen avskildhet i badrummet.

Plus: Trädgården är utmärkt. Gillade verkligen upplägget. Människorna var så trevliga. Verkligen en fantastisk plats att besöka.

Minus: Gillar inte glas i toalettdörrarna. Ingen avskildhet.

Plus: Personalen var utmärkt!! Hela semesterorten var oerhört ren och vackert!! Jag kommer definitivt att komma tillbaka!!

Plus: Läge Service Miljö

Minus: Mat Sängar Kuddar

Plus: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Minus: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Plus: Everything is clean, tasty, and designed to make the guest happy.

Minus: AC was not strong enough in the main restaurants.

Plus: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Minus: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Plus: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure

Minus: Sunscreen too expensive

Plus: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!

Minus: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.

Plus: Allt var bra. Fantastisk personal. Fantastisk mat. Fantastisk service

Minus: Pool och Strand entré luktar som en våt matta.

Minus: Jag fick descriminated

Plus: Servicen var verkligen bra

Plus: Jag älskade att bo här. All personal som arbetade där var så vänlig och trevlig. De visste vårt namn den andra natten. Vi kände oss viktiga. Rummen var alltid rena & städningen höll alltid rummet snyggt och kom till och med tillbaka på kvällen för att se till att vi behövde fler handdukar eller glas. Servispersonalen var fantastiska. Allt vi behövde hjälpte de oss med. Jag har aldrig bott på ett ställe som tillgodoser alla våra önskemål och behov på ett mycket professionellt sätt.

Plus: Stämningen, vänlig personal, bra läge.

Minus: Ingen

Plus: The view and size of the room was very nice.

Minus: The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.

Plus: Service och mat var fantastiskt!

Minus: Kanske kan kontrollen i tid vara kortare

Plus: Gästfrihet

Minus: Alltför många barn mat, inte så jättebra

Plus: Detta var en underbar all inclusive-resort med vacker strandnära egendom! Vi tyckte om vår vistelse, även om rummen är lite små och lite daterade. Behöver några fler strandstolar också. Totalt sett kommer vi att återvända till!

Plus: Few staff members were very nice

Minus: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high. The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware. Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really??? We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!! Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website. We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing. It all depends on what you are used to, that's all.

Minus: They closed 3 restaurants and meal planning was difficult to say the least.

Plus: Relaxed environment

Minus: the Service and variety of foods

Plus: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)

Minus: IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE. THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)

Plus: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!

Minus: The hotel had events and activities but were not well-advertised. The kids/teen programs were not well-known. Other hotels post the activities daily. The Paradisus could do better in this area.

Plus: No jet skis making noise and pollution.

Minus: Buffet restaurant understaffed.

Plus: The beach was ok

Minus: The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't The restaurants close too early . People trying to sell me a time share. The excessive incense and aromatherapy in building 5 barf.

Plus: Even with the hotel at full capacity, I received the very best service.

Minus: The royal service

Plus: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.

Minus: Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.

Plus: The hotel design, location, comfort, views, service

Minus: Wasting people's time to make them listen to the Timeshare presentation, and not giving people a choice to say no to the presentation, promising any thing to get people to the sales people

Minus: Den värd Víctor, han var mycket aggressivt när vi avstod från hotellets belöningsprogram

Plus: Personalen var mycket vänlig. Förutom deras timeshare försäljning spik, försökte de inte sälja oss eller driva in oss i ytterligare köp. Restaurangerna på fastigheten var riktigt bra, mycket bättre än andra inclusives vi känner till.

Minus: Även om vi finnas i ett uppgraderat rum, de nya inventarierna finnas redan att komma av murarna. Några av uttagen var inte anslutna till något. Dessutom det finnas miljar av myror. De sprutade på vår balkong och i rummet medan vi var där. Min make och jag blev uppätad.

Plus: Fin pool och barer. Komfortabla rum. Nära till stranden.

Minus: Personalen vill alltid ha dricks. Rummen är inte rena. Ingenting att göra på kvällen. Inte tillräckligt med alkohol i drinkarna. Dålig variation på maten.

Plus: Maten var fantastiskt

Minus: Andelsboende försäljare är irriterande

Plus: Det var ok. Inget speciellt. Det var för dyrt för värdet. Personalen var hjälpsam.

Minus: Gammal resort. Rummen var kalla även jag tog ett av de bästa rummen vid havet. Låset fungerade inte. Dörren har fastnat flera gånger. För mig är det inte värt de pengar vi spenderade

Plus: Maten var utmärkt och läge. Fantastisk service i hela hotel.

Minus: Sängarna var inte mycket bekvämt

Plus: Nära strand, gratis drycker

Minus: Personalen var oförskämd. Rummen och restaurangerna var varma och kvava. Kundservicen var dålig.

Plus: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach. Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights. Would definitely stay hear again in the future.

Plus: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Plus: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.

Plus: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.

Minus: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.

Plus: Great service, best I've ever had

Minus: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway

Plus: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.

Minus: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.

Plus: Nice breakfast, staff is kind, nice pool and the design is less scary than in other big Cancun seaside hotels.

Minus: The room (second floor, pool side) was a little humid and smelled moisture. On that side of the coast the sea is rough (common problem for hotels in that area)

Plus: The room was big

Minus: The bathroom too small, the hotel stakk not kind, the room that I ask at the moment of the booking was not available

Plus: Breakfast (very extensive choice and fresh/ly cooked), swimming pool, selection of shops.

Minus: Our room didn't have the safe (and the front door lock was not working properly), but they changed it in 10 minutes.

Plus: This is a very well maintained hotel with pleasant well mannered English speaking staff. The outside leisure areas are clean with a relaxed feel and have a lovely position right on the beach.

Minus: We booked two sea view rooms and they both had very small bathrooms without a separate shower area; the shower was over the bath in both rooms. We had on other complaints with regards to this hotel.

Plus: Check-in fast and easy, got a superb room with balcony and really nice view. Breakfast was simply wonderful, they have all you can possibly ask for, and then some! Hotel was very clean and facilities such as the pool area and so were also well kept. Compared to some of the larger resorts in Cancun, Fiesta Americana Condesa felt somewhat more private and less crowded in comparsion. And the staff seems trustworthy - when checking out, we forgot a purse with approx $5000 USD worth of jewellery, and when we called later it was saftely taken care of, and we could go back and get it, no problems.

Minus: Minor niggles, but the balcony was shared with another room, so if you like to sleep with your balcony door open... well, I guess you have to trust your neighbour! And shower was of the fixed type, no shower available for hygiene purposes near toilet. But Fiesta Americana Condesa are not alone, we stayed at another major brand resort in Cancun as well, and it was the same there. And yes, some items, such as coffe in room, are really on the expensive side.

Plus: The facility was very nice. There was a nice pool.

Minus: We had reserved a King room with a large balcony and ocean view. When we were taken to our room we were given 2 double beds and patio that you couldn't even walk on and a ocean view. When we asked to be changed into the room we payed for and reserved, we were given much grief. After threatening to leave, we were finally given the room we asked for. Over the rest of our stay we realized that there were many vacant rooms and there was no real reason we had so much problem getting the room we payed for.

Plus: Amazing Breakfast, good location

Minus: At checkin a bad surprise, the room with the "features" that I booking wasn´t avable, so I need spend more us$200 for a room like a booking. I really disapointed with these issue.

Plus: Located on the best beach of Canun, very great service, clean and with a very professional staff

Minus: Book a room with ocean view and with breakfast included ( 236 Pesos)

Plus: good service and nice staff

Minus: called in my room during my sleep .There is no place to dry clothes and towels. other thing : the turism staff inside hotel is bad and the atendents pratics differents prices for same tours.

Plus: Superb facilities, very friendly and helpful staff. Very comfortable beds.

Minus: Swimming pool and beach is in the shade of the hotel after 5pm.

Plus: Strandkvalitet, vänlig personal och renlighet. Dessutom läge.

Minus: Jacuzzin värmdes inte upp. Det fanns regniga dagar när vi bodde där så vattnet var iskallt, det hade varit trevligt att få i en varm jacuzzi.

Plus: Rummet var debiterat och jag kunde aldrig checka in var tvungen att leta efter ett annat sista minuten-hotell

Plus: Inte något som skiljer detta strandhotell från andra. De är kompetenta, har alla bekvämligheter. Men kallt, själlöst.

Minus: Säkerheten skulle slumpmässigt fråga er vad ditt rumsnummer var som om du kunde inte att bo där, som om vi var inkräktare, de bara förvaras frågade oss som om vi var ligga där; jag ärligt talat kändes som om den var eftersom vi var svart. Och på grund av att jag skulle aldrig bo där igen. Maten var inte så bra.

Plus: väl underhållet hotell. Rummen med havsutsikt är fantastiska Poolen är verkligen bra. Stranden är ren Personalen är riktigt bra

Minus: Ingen flygplatstransfer, det var en besvikelse, Men jag tror få hotell tillhandahåller den tjänsten i Cancun. Det skulle verkligen vara trevligt att ha dock, även mot en avgift...

Plus: Personalen var mycket hjälpsam, även om jag hade problem med att uttrycka vad jag ville.

Minus: Måste ha varit en läcka i duschen ovanför mitt golv, eftersom taket kaved in på sista dagen där.

Plus: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable. Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room. The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors. It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.

Plus: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.

Minus: The birds who fly in in the morning to steal my breakfast at the morning buffet.

Plus: The beach front

Minus: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!

Plus: the rooms had a crisp clean feel. the phone service was good and the beaches were clean

Minus: when we arrived we were called by guest services to say they had a welcome basket. turned out to be a sales pitch.

Plus: Fantastic beach and pool area. This is one of the oldest hotels on the `Hotel Zone` strip and so has BY FAR the best position; some of the other newer hotels have very small beach areas and tiny pools. Intercontinental has two large pools, several bars/restaurants and masses of sunbathing/lounger space. Lobby is impressive. Next to golf course (although the course next to the Hilton about 1 mile away is better and half the price!) masses of free parking plus valet parking. Excellent value for money rooms via booking.com. Bed comfortable.

Minus: The room we had (a cheap rate $105) needed updating as it hadn`t been refurbished since the hotle was built I should think! Tiny oldfashioned bathroom and strange stone/concrete floor in the bedroom. Aircon was of the older type although it worked fine.

Plus: newly remodeled but lack of detail finish.nice pool and beach

Minus: lagoon side facing busy and noisy traffic and poor window noise abatement.When I requested to switch to ocean side,Ms.Fernades,front desk staff, showed no consideration to my issue and insisted a rate increase of 35% to switch.Why would I pay extra if I am already paying top dollar for this over rated hotel and extremely insensible to customer needs.