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I liked the fact they had a travel agency to book my trips day before. The pool is huge lots of space. The pool bar is great. Great drinks. Check in was fast and they even signed me up with a hilton account for free. I asked to leave my luggage for my flight so i could do some extra stuff and they helped me with that. So i was very happy. Me and my fiancé were treated like royal. I would come back. Thank you Hilton Cartagena!!! Didnt like that fact i got a lil hot at night. So i had to get up at night and reset the air conditioner. I asked for a late check out but they didnt have the space. The hotel was booked 100%. All around i dont have not really bad to say.
The location was fantastic very helpful staff I would definitely would come back again.
The staff, especially Richard the doorman, were friendly and helpful. Room windows cannot be opened. Stairwell was painted midday, heavy paint fumes filled the hallway.
location was great and very clean place pool was being renovated and rooms were tiny
I loved everything about the hotel. Loved that every room had its own balcony and a view. Very comfortable and clean. My girls had a great time. Not much negative things to say. Just at night occasionally a weird a/c noise but nothing that would keep you up. I'm just a light sleeper.
Staff very profesional and courteous. Location was excelent. Facilities were on the mark. Nothing noted.
the shape of the hotel el balcony with the sea view is no beach construcion on the front view
I'd give a 7 out of 10 The room smelled like mold They send someone in to refresh it and it was a little better One day they didn't send the maids to clean it until 4pm when I called and complained
Nothing a very bad treatment and careless for customers then want to take advantage of reservations. I reserved for two people and when I was leaving they tried to charge me for my wife until I found my reservation and show it was made for two people. The rooms are not clean and the rooms do not have hot water until you discover how to handle the faucet in a way you need to spend time move slowly in order to get hot water. When you ask for help in the front desk they treat you as you committed a crime when you are paying for the services the offer and do not accomplish. Nothing a very bad treatment and careless for customers then want to take advantage of reservations. I reserved for two people and when I was leaving they tried to charge me for my wife until I found my reservation and show it was made for two people. The rooms are not clean and the rooms do not have hot water until you discover how to handle the faucet in a way you need to spend time move slowly in order to get hot water. When you ask for help in the front desk they treat you as you committed a crime when you are paying for the services the offer and do not accomplish.
Welcoming, warm staff (with special mention to Vivianna); the rooms and particularly the comfort of the bed and the amazing shower; the plentiful, delicious breakfast each morning; and the phenomenal rooftop pool. The common areas are serene and beautiful, and the hotel is centrally located within the walled city. The concierge staff, while very responsive and helpful in advance of the trip, dropped the ball in following thru on all reservations and we missed out on a day trip to the Rosario Islands. The mishap was apparently due to a miscommunication with a former hotel employee. The hotel ended up treating us to a very nice city tour, but we were disappointed to have missed out on the island excursion. This was avoidable (hotel staff confirmed the itinerary just days before the trip); however, things worked out relatively satisfactorily in the end, and the hotel staff was very apologetic.
Beautiful boutique luxury hotel. Staff was very helpful and friendly. Great location in Cartagena. Amazing roof top pool! Some of the amenities could use some updating (i.e. wood floors, gym, etc.)
No negative at all , every thing was excellent
New property, comfortable rooms, nice bathroom, expansive common areas, nice pool and solarium, excellent spa service, comfortable bed, decent food. The hotel is far from the walled city, and the taxi situation is really bad, you have to haggle to get a decent fare, and the drivers are very rude. The hotel should have its own shuttle to take people to/from the walled city and the airport. They have a car service, but its expensive. Also, the breakfast is not very good, the food does not seem fresh, and the coffee is terrible. Service is very slow, and the servers do not seem very motivated. The hotel only has 1 restaurant that is outdoors, for a property that size, there should be at least 1 more restaurant, indoors.
still waiting on the towels I asked multiple times for .....
I can't say enough about how much I enjoyed this hotel. You have all the amenities you could want from a top grade hotel, paired with a friendly/warm staff who make it feel more like a boutique hotel. The restaurant on the first floor (Harry Sasson) was also great. I will definitely stay here again when I return to Cartagena!
Very nice hotel, excellent service, nice rooms, very clean, in front of the beach. The WiFi Internet connection was really bad
Wifi again was bad
I particularly appreciated the courtesy and the generally warm and kind service staff. They were simply WONDERFUL! I, in fact want to write the management to express my appreciation and especially commend them on their staff especially those working the poolside restaurant-breakfast,lunch and dinner. GREAT SERVICE! absolutely nothing;only that the stay ended too quickly...LOL
Beautiful space with very friendly and helpful staff. Nice rooms with comfortable beds, but we'll remember it for the pool and short walk to the beach.
the pool & the staff were fantastic The buildings are in need of repair from deferred maintanance
Fit with the city - nice but elegant. Food was great, staff very attentive.
The facility was gorgeous, truly beautiful hotel and landscaping was great. Animals added to the experience. Staff had a bad attitude, particularly servers and doormen even front desk people.
A/C wasn't working properly. Room was stifling. They were unable to fix it. Be weary of hidden costs on your bill. Very deceptive, had extra charge that were not disclosed up front. Do not stay here.
I was threatened by one of the employees. He also followed me around. I didn't sleep the first night because they put me in in area next to a busy road. It was like sleeping outside next to a freeway it was so loud.
The grounds are beautiful. Guest relations is beyond and above expectation. For 4 or 5 star hotel, I expected a formal dining restaurant; I expected the mini bar to be fully stocked. I expected quality service from the housekeeping staff...returning to my room and finding no toilet paper is unacceptable....having one glass in the bathroom for a room for 4 people is unacceptable. My one and only significant complaint is with customer service and being subjected to maintenance activity on a much too regular basis.
Restaurants, transportation, beaches, safe, beautiful clean hotel, friendly staff, buffet breakfast was outstanding, gardens around the hotel very well kept (even exotic animals). Over all a wonderful experience. WiFi was limited and difficult to connect to. Be aware of the beach vendors who may try to rip you off (not really a hotel issue)