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It was beautiful, clean and luxurious. The staff were very friendly & helpful. An added touch that they would park the car for you - made a big difference on a busy saturday. The food in the Simon Radley restaurant was lovely and the staff were great. We had a fab time.
Polite and helpful staff, beautiful room, excellent food and facilities. Everything you should be entitled to expect from a 5star hotel.
Excellent customer care in every way. Always ready to help but not intrusive. Nothing
The breakfast was superb. Both food and service were exceptional. The room was dark. The weather was bad and therefore the light outside was poor, but I was unable to find a position where I could sit and read comfortably. There was not a light which I could sit under.
Great customer service and attitude of staff Prob with hot water making tea lukewarm!
The situation is ideal A little disappointed with 'The Brasserie'
I was upgraded to the Presidential Suite which is normally £1400 per night. Amazing hotel!!!!
We were a little disappointed with our room - we stayed in the classic suite and have stayed in many 4 star hotels which have far nicer rooms.
The bed was awesome All good
We were celebrating our Silver Wedding - this was a last minute deal and we managed to secure a room for about 50% less of normal rate - on arrival the staff were attentive and after we told them about our Silver Wedding a small complimentary cake was left in the room. We had an automatic upgrade to i think a Classic Deluxe room, which was amazing. This is truly a 5 * hotel, and although only for one night - it lives up to everything described on their website - Amazing... The only thing i would say - is we were not told very much about the SPA facilities, it was a case of find out for yourself - but as we were only in the hotel for one night it wasnt really an issue.
Quality much like all in chain but staff very friendly and efficient, keen to please Nothing
location of hotel breakfast on saturday was poor - not enough food,poor service. had to sort ourselves out and after requesting items still did not gwet them. have filled in complaint to hotel as above
to pay for carparking in there carpark when you have paid them over £300 to stay for to nights
Comfort of room.
the way 2 staff chatted with a guest whilst others were waiting to be served. came accross as quite rude
nothing. did not like my stay at the hotel at all,to start with no room left in parking,the shower in our room was not good,the bar staff where not very nice and very expensive for what it is .will not be returning.
There was an air of unobtrusive efficiency Many of the breakfast plates were dirty!
the room was very noisey
The hotel was kept to a very high standard and we were pleased with every aspect of it
Trevlig atmosfär, bra personal, god frukost nej
Läge nära tågstationen. Sköna sängar, fint badrum. Fin frukostbuffé m. trevlig personal. Mycket fin inredning av hotellet med vackra antikviteter. Trevlig uteterass. Receptionen inte särskilt serviceminded. Luftkonditioneringen fungerade inte. Rummet höll inte utlovad standard.
-Very quiet place, although there were weddings - close to Chester - nice rooms the music in the dinig room, always the same or nothing, not professional
oasis of calm,spacious comfortable room, spacious bathroom, most friendly and helpful staff.
It has a great location, very fine restautant. In fact we wish we had more time to enjoy the hotel and its facilities.
Quality hotel ,, great service from all the staff ...
The most Friendly service
Very helpful staff, lovely atmosphere, good food, good sports facilities.
The extremely attentive staff who made this hotel such a world apart from so called "posh hotels". Beautiful situation, close to Chester and yet in the middle of nowhere.One of my better choices. The other reviews have an element of truth regarding the requirement for updating the decor.
The hotelitself was lovely, well decorated adn luxuirous, the spa area was fantastic. We ate in the restaurant and the the service and food were both fab!
Staff were all friendly, ambience was excellent, beautiful peaceful grounds and hotel. The room windows must have been open for about a week, I spent the first hour of checking in killing all the mosquito's and flies in the room.
Breakfast was great .How nice to have a freshly cooked breakfast though new crockery urgently needed Stained cracked crockery every morning for breakfast,Leaking radiator,(reported but not mended in the three days we stayed) very dirty window ledges, carpet edes and doors hand/finger smudges on doors which did wipe away with a little effort, therefore one felt that the cleaning was below standard and not observed by management.
Very good location for shopping and to visit Michael Caines Restaurant Our original room was noisy, however the hotel were very good about changing room. The Michael Caines restaurant was cold and noisy from the Champagne bar next door. The food was excellent
The room we stayed in was very nice, very big and modern styling. The staff were very helpful and there was always somebody on reception if you needed them. The car park is alittle bit tight to drive around and the pillows were hard but there only little things to worry about.
Comfortables beds Reception area too dark
close to city with comfortable rooms excellent parking and a fantastic michael caine restaurant . staff very polite and helpful
Modern Friendly staff, the decor in exec room superb, minimalist and cool, next time will eat there, but a good hotel
Excellent location - 2 minute walk to the city centre. Room was amazing value for money - standard room would have been the equivalent to a luxury room in many hotels. Breakfast was delivered to our room free of charge. Will definitely stay there again.
Excellent room.Breakfast very good Trying to get in was difficult as was parking
Central location, new and modern Poor breakfast, pricey and limited parking
The fetaures of the room fitted well with the period features of Chester. Felt that it may have needed air conditioning, as on the day we stayed it was extremely clammy!
Excellent location and superb service as always at this hotel None other than could have done with a week of been pampered !
Hotel was tastefully decorated and re-furbished, and was excellent value for money, we had a fantastic stay! The hotel was extremely warm, even with the windows open, and it was snowing outside!! the radiators were always on full heat!
Excellant location and value for money. The car park is offsite if the weather is bad or an elderly person is with you.
It's central position is the only reason we choose to stay at the Blossoms. However thinfs have improved since the re vamp, although there are still areas that need attention. The light fitting falling off the wall, that needed to be fixed. The broken crockery that had to be replaced, the requested wine glasses that never materialised, the ice bucket that took two requests to arrive, and the non exsistant phone call that we asked for to tell us our room was ready.
location,room size and cleanliness,choice at breakfast was good.Nice to see a choice of fish. Ithought the price of drinks in the bar were over the top.
The location was fantastic, and the hotel itself was beautiful. The staff were abrupt, for example when I checked in I explained I had tried to call on several occasions with regard to parking. The receptionist was very abrupt and said 'I've been on my own all day, alright?' Not my problem as far as I'm concerned. Also, the lift is very claustrophic! and I'm not Claustrophobic!!!
Location and comfort of the hotel Breakfast was a bit chaotic and service could have been quicker
Unfortunately we did not stay at the Blossoms, we were moved to the Craxton Wood Hotel and were not impressed.
the location was excellent, and staff friendly and trying their best. General cleanliness in rooms was poor. toilet filthy on arrival ( was cleaned after complaint )cobwebs on bedside lamps, dust on tables and TV, menu was quite expensive, and very limited.
The locality and the car parking facility. None
The welcome on arrival at reception. The quality of the Wi-Fi Broadband in the rooms and lobby. The no-nonsense breakfast fare. Lining up for the various breakfast items was a bit unorganised and free-for-all.
The location was ideal for shopping, short walk to the centre although quite steep if anyone is infirm the inconsideration of other hotel guests who have been out for the night and come back in the middle of the night along corridors being very loud and banging doors, perhaps a notice on all lifts and landing doors saying quiete please think of other guests !!!
Excellent location to celebrate my friends 40th birthday Some contents were stolen from the boot of my car whilst in the car park
Parking facilities and location to town center
Convenient to town centre Bed Mattress needs changing Hollow in middle.!!!!!!!!!!!
Willingness of staff to do extras - order taxis, keep suitcases etc
Good value for money and very close to the town centre, ideal and convenient for Christmas shopping. The cook food for breakfast was very limited, just scrambled egg and sausages.
clean rooms,helpful staff,free parking. breakfast a bit of a free for all.
Comfortable, clean rooms for a few hours sleep. Basic but exactly what would be required of a crash-pad. Only food available is breakfast. If you're hungry at any other time you only have a vending machine.
The staff were fantastic especially Luke the manage,r food was excellent, the beds very comfortable had a great time and will go back soon No it was fantastic
The central location and the "Old World Charm" - very charming and very atmospheric. Also staff were friendly, helpful and service was extremely quick. Breakfast was good and freshly made. Facilities were clean and comfortable. Our room was over the public bar and was a bit noisy - luckily we didn't stay on the Karaoke night! Beer deliveries started quite early (but to be fair much what you'd expect staying in a very old but lively city centre pub).
friendly staff we had lunch there and was very good breakfast was poor , and we had to wait 30 minutes to be served
old world charm. we booked the 4 poster room which was very good. food was only ok. could have been better.
a lovely traditional pub, and the staff were all very friendly - the food in the restaurant was excellent. The room was a bit lopsided but to be honest it added to the charm of the place so we actually quite liked it.
City center location is ideal for shops, bars, restaurants. Street noise at night (we stayed on a Friday night). Breakfast was extremely slow - 30-40 minutes wait time. Corners of the bathroom floor looked as if they hadn't been cleaned for many years. Cleaner knocked on our room door in spite of 'do not disturb' sign.
Evening food value, and good rage of Real Ales Poor service at breakfast.
the location and the shower the missing remote, the lack of hairdryer and shocking breakfast.
The atmosphere in the public bar and the cleanliness of the room the mattresses were very uncomfortable, we had to use the bed covers to stop the springs attacking us!
The hotel was in the centre, good food, great staff, And next time we go back to chester we are going right back to the pied bull
Very good location, with park and ride next door. All was good
lovely room bar prices a little expensive
very comfortable room and good leisure facilities. pleasent relaxed restaurant serving excellent food.
The staff were extremely pleasant in all areas my sister and I commented on how friendly everyone was. nothing
i liked the leisure faciities especially the swimming pool which was large and very well kept. the breakfast was fine but some things were slightly over cooked.
Location and the residents bar open till 4 am
It was comfortable, had all the facilities I needed on my overnight visit. Most importantly it was just the right temperature, hotels can be too hot! and I liked the speedy pay as you go system.
hotel location room size and bed size in 'standard' room
Good quality hotel, but see points below. Staff were very pleasant and helpful. No Air Conditioning, no mini-bar, too close to main road with windows open as too hot without air con.
swimming pool bathroom suit needs modenisation
all in all ok if you need a bed then its ok staff were polite not as friendly as some of the comparative hotels Busy but overflow car park rear with poor signs to advice you Room had signs of where and tear and looking a little worn Rooms compact
The central position / excellent shower No wardrobe
both luxury of room and wonderful meal a little expensive but not too bad
The design, layout, quality and fixtures in the room and venue too. The dim lighting within the whole venue. More light is needed espescially over mirrors (for ladies applying makeup).
The quirkiness of the room Having to pay for breakfast on top of pricey room. We needed early breakfast so we could leave at 8am and this could not be accomadated. Earliest they could do was 8am - bit dissapointed about this as is was a birthday treat for my partner,
Lovely room with twin baths and very comfy bed. Staff very pleasant. My dinner in the restaurant was the smallest main course I have ever been served . It was appalling, I would not have the nerve to send something out so small if I were a chef-not good value for money . At a guess, I would say they are using one fish to get 4-6 portions. I didn't want to make a fuss and complain on the night as it was our wedding anniversary! I do feel that for the price of the room that breakfast should be included. We realised that it was not but because we wanted to stay at that hotel we decided to book anyway.
Friendliness, excellent food and superb surroundings.
The rooms were lovely; really well decorated and very clean The complimentary breakfast was not very generous
Very pleasant surroundings. Nice food, comfortable clean room No, except that its a little confusing when you arrive to know where to find the reception area. We were charged for someone else's meals and stay instead of our own, however this rectified speedily oncec it was pointed out.
beautiful setting & lovely rooms, furnished to the highest standard
Only issue was the the internet was down for the first 2 days. We booked here specifically for this as we work while travelling and this was a problem for us.
Very friendly staff and good food. Lovely location. The room we were initially shown to had not been cleaned or made up. However, we were immediately upgraded to an executive room as recompense, so no real complaint there.
pleasant and friendly staff,clean and cosy room with amazing views
We enjoyed the food and the rooms and thecountryarea, we weren't too impressed with the narrow roads for our big rental car. All told we all thoroughly enjoyed our stay
The ambience of the bar / lounge area. There was no where to relax after dinner as all areas were taken over by tables. Because of the wooden floors, it is noisy if you are located on teh ground floor. Carpets in the upstairs rooms would help.
The staff, the setting, the meals were all excellent. Nice to have my dog able to join us in the hotel. I have no faults to find at all with the hotel
everything at the hotel was excellent but the best thing was the friendliness and efficiency of all staff from check in to check out. I was at the hotel for a family wedding and all staff were very helpful ensuring that all ran smoothly. Absolutely no complaints
Very attentive staff, nothing too much trouble
The rooms were very clean and comfortable and I can highly recomend the fod from the bar area. Only problem we found was the main restaurant was not fantastic ,the food was average but the bar food was execllent.
nice friendly staff, very clean, good location a few more signs up telling you where things are
The hotel itself was excellent, we could stay there again. I enjoyed using the facilities of the leisure centre. Dining was elegant. There was a family with young children above us, i could hear them running about.
Staff were very friendly and co-operative. the conference facilities were attractive and well managed My sleep was disturbed several times during the night: I was woken three times by noise outside the corridor in the late/early hours, and once in the night by heavy footsteps overhead. I was then unable to sleep from 6am-7am due to continuous heavy footsteps overhead. the acoustics really need to be reviewed and corrected, with adequate door seals and impact absorbing acoustic treatment to the upstairs floors. sleep is your core business.
Friendly helpfull staff nice standard of hotel
I thoroughly enjoyed the pool ,steam room etc didnt have time to use the gym but looked very good. Cleanliness perfect ,I am fussy about hotels but ticked the right boxes Drinks were rather expensive even by hotel standards but captive audience
Friendly Staff and Atmosphere, Good Food and spacious bedroom with comfortable mattress. Struggling to keep hotel warm during cold snap.
Excellent facilities and accomodation, good location. Compared to all other aspects of the hotel, the breakfast was poor. Food was obviously left out for a long time and had deteriorated.
leaving food, rooms, standards, waiting times for things, price
Found it to be very good, could not fault it. No
I enjoyed my stay just for a chill out relaxing time. Staff were very polite and helpful and I think they felt for me and my friend as the prices were rather high for drinks and food. I thought the prices for food and drink was expensive. At £15 a person for breakfast was too much for me and my friend to pay. And we didn't have an option to just have a couple of rounds of toast. We were told we could wait till 10.30am when they would serve some breakfast in the bar. So we waited from 8.30am for our breakfast only to be told by the barman that we could have had it from 9. So a bit confusing and not much choice.
Pool & fitness room Dining room staff at breakfast not very helpful or cheerful. Had to request a change to a no smoking room after booking in but this was done without fuss.
Had a few drinks in the hotel bar and had breakfast
not too far out of town and quiet. rooms spacious and lots of hot water - someting 5 * hotels cannot provide! early in the evening the bar man was under pressure because he was on his own - but he was polite and proffessional
Expensive Internet and very limited room service menu
The room The restaurant service for breakfast was rubbish. They ran out of plates dishes cereals, croissants, choc pains, yoghurt, coffee was stewed, bacon half cooked. Fawlty towers looked like a five star compared to this hotel. No managerment skills was in place for a busy weekend. A couple waited over 12 mins for some bowls for cereal and in the end i grapped hold of some from the cold well to gave them to the couple which is not my job but the caterer in me could not bare for them to wait any longer.
The staff were excellent nothing was too much trouble. We were attendong a horse race meeting and they ensured that our room was ready at twelve midday two hours before normal check in times in orde rfor us to get changed to enjoy our daym excellent service all tround No