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Många bland personalen var mycket vänliga och omtänksamma. Man känner sig säker på Hilton när man första gången är i Sydafrika och är osäker på situationen. Maten höll inte alls samma klass som ute på restaurangerna. Fanns personal i receptionen som var okänslig för kritik, kunde vara otrevlig.
Beautifully redecorated, the public areas are lovely and accomodating. A lot of the old bits have been retained and it has the lovely old world feel. Very pleasant. Not really anything not to like
the position and facilities were fantastic as well as the breakfasts service a little slow at times
The location "on the beach" is superb. Breakfast on the verandah overlooking the waves - what a great way to start the day !!! The room was extremely comfortable and the balcony an additional plus. On the negative side the cost of meals was very high (the curry buffet at R190 p.p. did not give as good a value for money as other nearby eateries) See above.
The service was great and the people was friendly. Relaxing atmosphere.
Service & Friendliness of Staff plus the location was superb
Staff were good and very helpful. Location was good as between the city centre and the other areas of Durban. Nice veiws of the river and beach and so peaceful as not overlooked
nothing special, just went for the world cup hard to find plugs in the room
Quiet and the staff were very helpful By phone the cost of the room was R1080.00 However, I booked on line and was charged R1820.00 Why is that??
The views. The lift on the 2nd floor did not arrive when pushing the "down" button. After 5 minutes in the heat of the foyer, we decided to push the "up" button and it arrived in seconds. This happened every time so there is a problem. Also, the area by the lifts is extremely hot - you need a fan or aircon here. I would not swim in the pool as it looks so dirty.
The only hiccup was the lost room service food order for my 4 year old daughter, which took more than an hour to rectify.
Rooms are a nice size, and the microwave was a bonus.Breakfasts were great! Good value and decent selection The bathroom needs an update, toilet seat was marked and the shower seals had black marks on them. The mattress springs were a bit flat.
The Hops bar was friendly and reasonably priced. The pool area was in the shade all day. Also the water went off for almost 24 hours.
Location to Durban central but not in the centre. Quiet and comfortable The power went off for 12 hours and they did not have a standby generator. It was very hot and corridors were pitch black with no lighting.
The staff was very helpful and extremely courteous. Every request was answered very quickly and all expectations were either met or exceeded. Nothing comes to mind.
The breakfast was outstanding. They could have upgraded the facility long time ago. Rooms are quite antique and not modern.
It is clean smart and the stay was very nice i will book again,thanks.
Staff were always friendly and helpful
The hotel is conveniently located. The quality of hotel in general and service is very good.
It was walking distance to the beach and shops, transportation within in easy reach and entertainment venues - the food was excellent and the hotel is as neat as a pin Everything was perfect
The shower leaks badly onto bathroom floor, lock on door to balcony does not work, bar fridge in room was locked
the staff at protea hotel were excellent they made my stay to be wow I was not notified about the renovations of the hotel so I could not go to swimming pool because of renovations
staff were polite and helpful
It was a pleasant stay, with neat clean facilities.I would stay there again none
Gorgeous view of the sunrise. Great location. The staff were welcoming, and gracious. Our room felt like a converted broom closet. For a hotel of this rating, I expected something a bit more spacious. Be wary of windows that open wide without any safety precautions. It was a bit hairy being on the tenth floor, and leaning out of the window with nary a safety net in sight!
The gardens were fabulous, the rooms very comfortable and Tosca and Gary were wonderful hosts. They helped us organise car hire and provided us with useful info about places to eat, getting taxis etc. Really enjoyed sitting on the terrace watching the electrical storm! A great place and very handy location for Kingsmead Cricket ground.
The friendly staff and Tosca's breakfasts are "Simply The Best" in town
Our mornings were glittered by breakfast on the deck with a sea view of ships docking in. Best servive from the staff and be sure to see us very soon. Thanks for making my weekend breakaway excellent..Regards Amos, Karabo and Gomolemo
Its over rated. Should have been classified as 3 star and not 5 star.
Gary, Tosca and Daphne were incredibly welcoming and nothing was too much trouble for them. They were extremely helpful and provided invaluable advice on places to go and how to stay safe etc...
Everything was outstanding from the moment we checked in to the moment we left
Very comfortable and very friendly and attentive management. A pleasure to stay there.
Beautiful view and garden. Staff was very friendly and helpfull, and made you feel at home. Made suggestions with regard to outings, eating places and taxi services. Did not have a bath.
It was in a quiet area, beautiful. Lots of information in the room about stuff to do in Durban. The owners were lovely and informative. The staff was attentive. The breakfast was quite good and there was plenty of it (not stingy). No. I liked it a lot.