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The staff and service were very good. The staff was very polite and went out of the way to help out. The breakfast was excellent with a wide variety of fruits and hot dishes.
Location is beautiful and calm relaxing,natural environment. Construction work ongoing, bad sound insulation.
It's close to restaurants and shops. The staff was overly helpful. I don't speak Spanish and the experience was very enjoyable. My cab driver (from the airport) was my tour guide for 3 days - ask for Raul, at the airport taxi stand. They need hotter water in the shower -- but that's just me. The Argebtines don't eat eggs for breakfast usually - I missed them. They made up for it in pastry selection.
The resort offers many pools for all the space, the rooms are very private and confortables.
Better than expected. European standars for a 4* hotel: Spacious and clean rooms. Nice common areas including a swiming pool. Copious breakfast The staff at the reception are not the nicest
The yard &pool & restaurant was good. This hotel was far from Iguassu fall.some of staff in reception were unfriendly &they had not cooperative.There wasn't exchange.
Excellent hotel, and very reasonably priced if booked through booking.com. Service at the sky restaurant was a bit slow.
Very relaxing. Staff very attentive and happy to serve in any way. Recommendable to friends and family and also for businees purposes. No
Good location if you want to stay in town where there is something to do, rather than stay close to the falls.
I had a very comfortable room with a nice view of the city. The hotel was centrally located in a safe area. There was nothing in the room that listed the hotel services or where anything in the hotel was located. Also, a bigger t.v. would have been nice.
Amazing restaurant on the top floor, the food was incredible and came as a shock concerning where we were.
On site there were avenues to book trip to falls, and shopping in argentina
The swimming pool The washrooms need refurbishment, hooks were loose, many devices were broken, towels torn
Very nice breakfast room and nice pool Hotel room was very dated! Safe too small to fit a laptop in it. Too far away from sightseeing facilities
nära till iguassufallen ingen luftkonditionering i gemensamma utrymmen!
Mycket nära till vattenfallen på den Brasilianska sidan och till flygplatsen. Gångavstånd. Fint hotell, lugn och fin omgivning, bra frukost. Dåliga sängar. Personalen förstod inte engelska vilket skapade problem vid frågor. De svarade yes på allt men sen förstod vi att de inte visste vad de svarat på...
Comfortable room. Proximity to the waterfalls. The room was moderate in size and had no view and it was too expensive. For about UK£400 for dinner, bed and breakfast I expect a large room and a view! Poor value for money - I booked a "superior" room!
I found the hotel brilliant.The staff were amongst the friendliest and helpful I have come across in a long term.Thoroughly enjoyed my stay.In particular I would like to mention Rafaela on the Reception Desk for her efficiency and friendly manner, and Fabiana Arena Dias. His attitude and the way he always made us feel welcome was second to none. The porters unhelpfulness on our arrival. They only showed any interest in our baggage when it was time to take the bags to our room.
Perfect location to view the Falls. The service from all staff was impeccable. Yes it is expensive, but the facilities and service are worth the price.
The view of the water falls just in front of the hotel is exceptionnal !! The rooms are very well decorated, comfortable and modern. The swimming pool, in the middle of the nature, is amazing. Wonderful location. The food is really not at the level where it should be, taking into account the quality of the hotel. For lunch, I ordered a chicken sandwich within grilled bread, the bread was at least 2 days old, and the bread was not grilled at all. The fries beside were really not fresh, really bad food !!
Only place to stay. Period. Little pricey.
Everything, the location, the decoration, people, food and of course the surrounding
Its location is perfect, right in front of the waterfalls. The service is very kind and the hotel very beautiful.
That they include in my bill $ 33 per "aditional" person in my reservation. Finally I paid 2 "extras" person per each room reserved with yours.
The breakfast was really good. The staff was extremely friendly and helpful. Very close to a fun Brazilian steakhouse. The place was under construction and didn't have a restaurant. The hallways are very noisy after hours even when construction wasn't going on.
Vänlig och tillmötesgående personal. Turistinfo fanns på hotellet. Nej.
Bra restauranger alldeles i närheten av hotellet. Bra utgångsläge för utflykt till vattenfallen. Nära till bussterminal.
Bra lage nara busstationen ut till fattenfallen. Engelsksprakig och kompetent receptionspersonal. Bra och stora rum.Bra standars rent generellt.Prisvart Hotellet har en restaurang men det finns battre alternativ
Rooms were not very clean or well decorated and set out. The guy in reception is the worst P.R that a hotel could have. Everything requested was a drag for him and a big negative. A smile was just too much effort. The wireless interent access had poor signal. the bellboy made up a lot with his keeness to assist.
The hotel was in a central location of the town and had easy access to some of the most interesting eateries in the city. The hotel itself has the best lunch and dinner buffet available for the price and variety that I have ever seen, at BR$8 and BR$ 15 respectively. The hotel lobby is not very attractive and the room is rather small, though they did have new tvs. If it were not because of the convenience of having transport provided from that hotel, we would have chosen a nicer hotel.
Everyone was extremely helpful and we were very pleased that some staff spoke English and were very willing to help us out. Our room was on the street side and it was very noisey. Everything else was great, including the pool which we really appreciated.
The hotel is in a very good location in the center of the city.Good transport to the waterfalls and airport.Breakfast very good! Lunch and dinner excellent and good value.This hotel offer comfort and has a very good food.Someone who doesn't want to expend much money and are looking for a good hotel this one is perfect.The only negative point is the staff doesn't not give enough turistic information,but for sure i would stay there again.The room are very clean and comfortable. The people who work at the reception does not give enough information to the turist,maybe they don't know or are not trained enough.
The service was hopeless, the lift was extremely slow and room poorly decorated. I will most definitely not stay at Hotel San Rafael again.
the hotel staff was kind and check-in and check-out fast. The room was clean. Air con was efficient. Very noisy. No insulation in the window. Breakfast tables were messy.
It was very affordable, breakfast plentiful, although don't know why Brazilian hotels serve so much cake in their breakfast buffet. It was certainly not glamorous but ok for the money. The area around the hotel is pretty much deserted at night, only found two nearby restaurants and it was a bit spooky walking to them alone.
Nice location in the city center. The room was comfortable.
very good buffet breakfast, including a.o. a nice selection of various fresh fruits, juices and cakes; friendly personnel; convenient location in the city center hotel reception promised to arrange a transfer for us from the airport to the hotel, but did not do it: in consequence, after a long trip we waited at the airport for almost one hour during the night, had much trouble to find a taxi at 2 o'clock in the night at this small airport and had to pay a lot of money for the transfer; despite asking for a silent room, we got a very noisy room for the first night - after complaining we got a silent and comfortable room for the remaining nights
food was great good location in town hotel lobby clean and informative room ciuol use some work
Value for money Cleanliness in the room, it is in no way a four star hotel
Bra faciliteter (gym/pool) och fräscha lokaler. Bra pris i förhållande till ordinarie pris respektive standard på hotellet. Att personalen ej ville ge information om vissa evenemang för att man själv tyckte dessa var dåliga. Denna person sa bara att detta evenemang (en karneval) inte var något att ha, och ville sedan inte prata mer om detta. Det är inte lämpligt i ett serviceyrke. Man gav intrycket av att staden var väldigt farlig att röra sig i. Vidare fick vi betala extra för att handdukarna ansågs väldigt smutsiga.