Free parking, code based self service for keys Room was declared as a non smoker's, but did smell heavily of stale smoke; Room was not cleaned properly, ie there was perishable foodstuff in the cupboard left by the previous occupant. I was denied any discount on this.
The room was absolutely huge, well equipped and clean.
Rimligt gångavstånd till centrum annars spårvagnshållplats 150 m bort. Fräscht badrum. Trevlig och hjälpsam personal. Rummet väldigt litet, fylldes av en dubbelsäng. Badrummet litet, toaletten egendomligt monterad.
Rent och fräscht. Trevlig personal. Det var litet o trångt. Låg längre bort från centrum än vi trodde. Ingen vidare frukost (pulverkaffe...)
Good location, good price. The rooms not clean and the staff.
location and value gym is i useful. Better not to have one than such a poorléy equipped one.
Everything was ok... ...only in the room on the 2nd floor were bathroom cosmetics missing (compared to the room on the 3rd floor).
Parking, breakfast,easy access, nice bedding
good location in centre
Really Quiet. Didn't hear a sound all night. The rooms are very spacious. Air Con appears to be turned off in the winter - just blows out air - but one can open the windows wide if necessary (in my room anyway).
Excellent location in regards to sites to see. Only a 5-10 minute walk to get into the old city and the castle. Very clean and modern hotel. Staff did not record the proper room for our wake up call, and so we woke up 25 minutes before our train left. Breakfast was the standard 11 Euro a day, but was a better breakfast than many hotels in Europe have.
everyone was friendly and helpful. Reception staff ready to greet and say hello
wi-fi connection, room size and hotel location The breakfast was too expansive and poor. The only phone call we made from the room, was a local phone call and it came out 11 euros for 4 minutes. I find that very expansive.
Convenient access when arriving by car. Underground parking garage on site. Nice breakfast. Walking distance to old town. Uncomfortable beds with cheap bedding. (some kind of polyester?) Our room was facing the Lendplatz, and it was very disturbing during the night.
Available late check-out
The room was really nice. A good breakfast. Staff were good. A really nice place to stay. No - it was all good. Maybe a little pricey, but maybe all the hotels in the area of that standard cost that much.
I liked the location, the friendly though professionist staff, the cleanliness of the room, the relaxing bed, perfect three stars hotel it's just a suggestion - to add more English channels on TV
The hotel was very nice and food was good value for money. very contemporary and new!. The only refreshments that were provided in the room were the ones they were selling and very expensive too!
Excellent internet access. Clean, modern facilities. Minor details. Toilet too high, shower splash guard too small.
The hotel staffs were really kind. Breakfast was good. Nothing really.
Efficient staff, friendly and courteous. the rooms are clean, comfortable and pleasant I would like to see alternative dining facilities
Very comfortable, good price, good location, great breakfast etc. There are lots of things to like about the hotel but the thing that set it apart for me was the range of services included in the price: international calls, car parking, wifi and minibar.
Clean, Staff very good, excellent location, rooms are very nice the SPA isn't so good, small piscine, sauna is available few hours a day
The staff have made all efforts to solve every problem so we feel grateful. The location is very good - Quiet and close to the center. The spa close after 8 pm. This is not reflected in the Web.
the quality of the food was excellent ! the rooms large and cosy
if i will be in Graz again i will stay in this hotel. good location, very helpful staff, good price.
The hotel was located very near to the city-park (1 minute walk) and the city centre (5-10 minute walk), close to some nice bars and restaurants. The warm water supply wasn't that great. While having a shower the temperature changed quite often to cold.
The hotel staff were not hospitable towards me, one hung up the phone on me during a conversation!
Nice hotel with good facilities and friendly staff. Good breakfast. Swimming pool/sauna a welcome facility. Also free Internet acces sinc. from a communal computer. My room was very sparse and very dark (big tree right in front of my small window!). Considering I was there for 4 nights and the hotel was far from full, not a good allocation.Internet connection (cable only - no WIFI) didn't work and was not sorted out in 4 days. Breakfast is too expensive at 12 Euros per person. Moreover, if one arrived at 09:40 (deadline is 10, which is tight - most hotels of this standard set 11 as their deadline), very little was left since the staff not only had not replenished things but had actually cleared things away!
Staff frienddly and parking facilities very comfortable. Though guests were told that breakfast is served until 10 a.m., the first morning at 9.30 a.m. the buffet was nearly empty and not properly refilled.
very friendly and helpful. rooms a bit tired but good dining room. well-located.
it is very centered, very convenient and walk distans from everywhere in the city. the bed was comfortable. nice Bar. I had problems with the Internet connection at my room and there was nobody proffesional to help me with that. I ended not having an Internet in my room though I needed to work, and also I was not offered a discount for the room fee. this hotel is too expensive for what he offers.
It was all good! All the basics were right. On top of that, it's funky and different, so much better than a carbon copy of every other hotel! Breakfast was excellent, the room was excellent, the staff were very helpful (this included recommending a restaurant when our first choice was fully booked, then ringing up and reserving us a table!) The bed was wonderful. The pool looked great but we didn't get chance to use it...Overall I would say this was a terrific stay, one of the best hotels ever. Parking seemed a bit expensive...10 Euros a day...but it was secure/underground.
Location, design, clean,we got an upgrade to a room with kitchen and massive fridge. 24 hr bar and swimmingpool !! View from the balcony
Cleaniness, bathroom Staff, location, breakfast
A very nice hotel in excellent central location in Graz! the staff was very friendly and competent! The room was nice! just a minor detail, but the minibar contained eristoff vodka, which seemed a little out of place as such a low qualitiy vodka should not be offered in a higher quality hotel!
Spacious room, excellent breakfast (freshly cut fruit every morning), the hotel is light / modern, easy access parking garage, good room facilities / accessories The area wasn't the most appealing - a ten minute walk to the city centre.
The hotel staff were incredible--they could not have been nicer, or more hospitable. The room was very spacious and clean. All of the facilities are always available and the breakfast buffet was excellent. The hotel's design is very interesting, but its usability suffers for the sake of its aesthetics. The keys to the rooms are attached to rather large acrylic blocks, so many guests left their keys with the reception. I saw a guest walk into a glass wall that separates the elevators from the door. Also, the doors to the rooms have door knobs that do not turn, and we had difficulty getting into our room. Of course, our time spent at the hotel bar may have contributed to our difficulty. All in all, a small price to pay I suppose.
Smart, modern looks. Staff were very friendly indeed- allowed an early check-in. Slightly out of town but not really a problem.
The Staff.. Yes, the construction outside was too noisy...
Art and design were everywhere even in the stairs to the garage, in the swimming pool... No complaints
Everything!! The best hotel i've been in my life!
Läget var bra, mitt i centrum. Airkondition fungerade hela tiden, vilket inte alltid är fallet på alla hotell. Fina och stora rum. För att vara ett 4-stjärnigt hotell så var sängarna jättedåliga, bäddmadrasserna saknades. Har de inte råd med dem? Fick ont i hela kroppen pga att man kände resåren från sängbotten.
Detta var för oss ett "övernattningshotell" - men vilket hotell!!! De bästa sängarna under vår 14 dagarstur, Lund-GrossGlochner-Venedig-Wien-Prag-Lundresa och då var våra andra hotell INTE dåliga - men detta var i en klass för sig, typ Grand Hotell och Sheraton i Stockholm. Finns inget att tycka illa om på detta hotell. (Möjligtvis de orimliga priserna i barskåpet på rummet, MEN det är dom inte ensamma om.)
Utmärkt centralt läge. Trevlig och serviceinriktad personal. Nej!
Tillmötesgående personal i receptionen.
Great room, room service excellent. The spa area very, very nice, incredible breakfast. It is out of town.
Spa center Internet connections
I stay for the facilities - in my view the hotel with the best Wellness area in Graz. Breakfast is surperb Dining room is closed at weekends, but there is an adequate Chineese restaurent withing a mile.
Warm room No indication about which food was glutenfri! In practice no glutenfri at all at the lunch! I got bad stomach pains! No bide shower in the room! Probably Austrians do not need to maintain intimate hygiene? The surface of matres was too hard for me.
Comfortable rooms, friendliness of staff and management, amenities and facilities to relax, parking. Noisy, young Italian tourist group...
Nice staff. Big room. Breakfast. SPA. It´s not in the city really. It´s far from the center.
Our room had a balcony (I think all rooms do) and from our balcony we had a lovely view of the Schlossberg in the distance. It's a bit out of town but as we had a car this was no problem for us. It was very hot the night we stayed there and the room felt hot and stuffy until late in the evening when it had cooled down outside. No aircon.
The hotel is in the outskirts of the town and is the ideal accomodation if you travel by car. However, a very frequest bus (running every 12 mins) connects the hotel to the centre and daily tickets are very cheap (3.50 euro/day). Breakfast is simply spectacular: a 10m-long table is full of anything one may desire to start the day.
Clean and spacious room. Good food. Free parking area. The single room costs €69,00/night if booked directly with the hotel but €79,00 (€10,00 more !!!) if booked via booking.com. I find that abnormal seeing that there is no additional charge for a double room.
Relaxing facilities (pool, jacuzzi, sauna) available for guests and the quiet surroundings, coupled with the good quality offered by the restaurant and bar.
The hotel's room was large, clean and nice consist of all the required facilities. They serve a delicious breakfast as a part of the room's price.
Room size and layout.
Big rooms with big beds. Friendly staff. Competent restaurant. Room lighting was poor. Not the best location for sightseeing
Very friendly and accommodating staff, always helpful and smiling. Room requests (extra hangers, extra pillow) are immediately attended to. not really
Because there were enough rooms available, we got a larger room than we booked for the same price. The staff is friendly and the breakfast is good. There is a large building next to the parking place in front of the entrance. This wasn't a real big problem for us, but when you're staying longer and your room is located on that side the view isn't that good.
The location of the hotel and the general environment
I appreciated the most the appropriate attitude of the personnel in the front desk ! Very helpfull, good communication skills, great english ! I stayed in a room at the first floor who's windows were facing the main street. Apart from the thick, opaque curtains they did'nt had translucent ones as well, therefore during the day you could not have natural light into the room . If you were to open the curtains the people from the street would have seen everything in the room, consequently you were forced to keep them closed.
The staff were very welcoming and always most helpful
Good location. Great wintergarden serving as a breakfast room. Difficult getting suitcases to the room with many steps and doors to negotiate.
Everything! My next trip to Europe will be based around coming back to this hotel for as long as possible! You won't find better value for money. The staff are amazing and the hotel beyond compare!
Very pleasant and efficient staff. Excellent 'computerised' car park facility! Perfect position for city centre and noise not an issue. The original artworks and period furnishings reflect the ambience of Austria so well - a well balanced blend of modern facilities with traditional appeal. Well done, would definitely stay again.
Being charged 34euros for breakfast on top of the room rate means i will not stay at this hotel agian! Total rip off, sorry to say.
This was the best hotel in which I stayed for the entire time I was away in Europe for six weeks. The staff were incredibly attentive, and responded quickly to our every request/need. It seemed that nothing was too much trouble. The breakfast was well worth the money. I would say amazing! No it was just fantastic and I would recomment this hotel to anyone who was travelling and staying in Graz!
My Wife And I Had A Great Stay With You In Graz. We Will Recommend To Many. Love Your Staff. Keep Doing What Your Doing. Great Work.
Excellent facilities; very large room well furnished; personal touches such as welcome card, complimentary welcome bottles of water; free wifi for laptop; friendly, helpful staff. Could not figure out how to use free wifi for iPhone. Euro 17.00 for breakfast is a tad pricey.
Location, staff, room, the whole hotel as a concept nothing, it was as I expected
The overall impression is good, decorations are unique. the sanity is clean and people are helpful. Location is sound. Free WiFi is provided. No
The location of the hotel is unique! We had easily access to the city center and wherever we wanted to go. Small room with a view to a wall!
It was near of public traffic The parking was very expensive
It was a cheap and comfortable break in my long trip.
I loved being right by the station as we were using trains a fair bit during our stay. Liked the outside lift. Thought the staff were really friendly. There was nothing that I didn't like.
Good location next to the train station but a bit of a walk from the city center. The hotel design was awesome and the room was very nice but a bit "generic hotel room". I would certainly stay here again.
Excellent location next to station and tram stops
Staff service at reception was excellent especially in helping me to print out some important documents. Location was perfect as I had an early train the next day (hotel is 20 metres from the train station) but very quiet at night. Overall excellent value. No.
No air-condition or heating in the whole building.
Very basic room, I was expecting something more for the 3 star hotel. It was clean, but the room was too small. I have compare this hotel with the other one in Parma which I have visited one the before and 3 star hotel in Parma (Express Holliday Inn was much better. Room to small and very basic, I had to pay for the car park which supose to be free for quests.
located in the center of the city poor WIFI
centralt, rent och tyst, rimligt pris
Centralt läge i gamla staden. Vänlig och hjälpsam receptionspersonal. Bra parkeringsmöjlighet i ett P-hus framför hotellet (när man väl hittar hit med bilen). Rätt bra frukost. Det är mardröm att hitta hotellet om man tar sig hit med bil eftersom hotellet ligger i en gågata. Hotellet är mitt emot ett par pubar som har hög musik till sent på kväller (även om det var en torsdag vi var där). På "booking.com" står det att "Ett barn under 6 år bor gratis i en extra säng." men det fick vi inte när vi väl kom till hotellet. För ett barn och en natt fick vi extra kostnad på 25 Euro.
att det fanna personal dygnet runt nej