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Good location, good price. The rooms not clean and the staff.
Excellent location in regards to sites to see. Only a 5-10 minute walk to get into the old city and the castle. Very clean and modern hotel. Staff did not record the proper room for our wake up call, and so we woke up 25 minutes before our train left. Breakfast was the standard 11 Euro a day, but was a better breakfast than many hotels in Europe have.
wi-fi connection, room size and hotel location The breakfast was too expansive and poor. The only phone call we made from the room, was a local phone call and it came out 11 euros for 4 minutes. I find that very expansive.
Convenient access when arriving by car. Underground parking garage on site. Nice breakfast. Walking distance to old town. Uncomfortable beds with cheap bedding. (some kind of polyester?) Our room was facing the Lendplatz, and it was very disturbing during the night.
Everything was ok... ...only in the room on the 2nd floor were bathroom cosmetics missing (compared to the room on the 3rd floor).
good location in centre
everyone was friendly and helpful. Reception staff ready to greet and say hello
location and value gym is i useful. Better not to have one than such a poorléy equipped one.
Parking, breakfast,easy access, nice bedding
Really Quiet. Didn't hear a sound all night. The rooms are very spacious. Air Con appears to be turned off in the winter - just blows out air - but one can open the windows wide if necessary (in my room anyway).
Trevligt hotell med trevlig personal, superfina rum
Närheten till järnvägsstationen. Det luktade cigarettrök i rummet och i hissen.
Snyggt, fräscht och bra läge. Väldigt trevlig personal vissa dagar. Ingen mat på hotellet och när viss personal jobbade var det lite tråkigare över lag, bemötande, musik osv.
lot of space, no crowd, availability and silent
It was my 3rd stay and I liked it very much, as before. Especially nice the Ernst Fuchs Bar, which is famous for good cocktails and a cosy refuge for smokers.
Very Central, excellent for short break
Excellent location, huge room, decoration. A little bit too hot in the room.
I really loved the atmosphere in hotel and really kind an helpful staff. Room is very nice big and really clean. Breakfast is very rich with different kinds of food, for all tastes. I especially enjoyed dinners at "Winter Garten" restaurant with delicious food and really nice piano music playing in the background. You should visit the hotel coffee house, where you can taste the very best of hotel made cakes such as "Erzherzog-Johann-Torte" and "Wanda, Sacher-Masoch Torte" and many others really great dessert and coffee. I also recommend that you visit "Ernst Fuchs Bar" in the evenings where you can enjoy in various delicious cocktails and drinks, made and served by really nice staff. I'll be definetly back again and again.
I stayed in the Admiral Suite this time (my second visit to this hotel) as I wanted to have the extra luxury at a reasonable price. It was indeed all I expected and more.
Restaurant,Bar, smoking allowed Late check-in
Great location, great staff Bed was too soft/old. We were in a double room and one bed was worse than the other.
The hotel was very nice and food was good value for money. very contemporary and new!. The only refreshments that were provided in the room were the ones they were selling and very expensive too!
Efficient staff, friendly and courteous. the rooms are clean, comfortable and pleasant I would like to see alternative dining facilities
I liked the location, the friendly though professionist staff, the cleanliness of the room, the relaxing bed, perfect three stars hotel it's just a suggestion - to add more English channels on TV
The room was really nice. A good breakfast. Staff were good. A really nice place to stay. No - it was all good. Maybe a little pricey, but maybe all the hotels in the area of that standard cost that much.
Available late check-out
The hotel staffs were really kind. Breakfast was good. Nothing really.
Excellent internet access. Clean, modern facilities. Minor details. Toilet too high, shower splash guard too small.
Very comfortable, good price, good location, great breakfast etc. There are lots of things to like about the hotel but the thing that set it apart for me was the range of services included in the price: international calls, car parking, wifi and minibar.
Everything!! The best hotel i've been in my life!
It was all good! All the basics were right. On top of that, it's funky and different, so much better than a carbon copy of every other hotel! Breakfast was excellent, the room was excellent, the staff were very helpful (this included recommending a restaurant when our first choice was fully booked, then ringing up and reserving us a table!) The bed was wonderful. The pool looked great but we didn't get chance to use it...Overall I would say this was a terrific stay, one of the best hotels ever. Parking seemed a bit expensive...10 Euros a day...but it was secure/underground.
The hotel staff were incredible--they could not have been nicer, or more hospitable. The room was very spacious and clean. All of the facilities are always available and the breakfast buffet was excellent. The hotel's design is very interesting, but its usability suffers for the sake of its aesthetics. The keys to the rooms are attached to rather large acrylic blocks, so many guests left their keys with the reception. I saw a guest walk into a glass wall that separates the elevators from the door. Also, the doors to the rooms have door knobs that do not turn, and we had difficulty getting into our room. Of course, our time spent at the hotel bar may have contributed to our difficulty. All in all, a small price to pay I suppose.
The Staff.. Yes, the construction outside was too noisy...
A very nice hotel in excellent central location in Graz! the staff was very friendly and competent! The room was nice! just a minor detail, but the minibar contained eristoff vodka, which seemed a little out of place as such a low qualitiy vodka should not be offered in a higher quality hotel!
Spacious room, excellent breakfast (freshly cut fruit every morning), the hotel is light / modern, easy access parking garage, good room facilities / accessories The area wasn't the most appealing - a ten minute walk to the city centre.
Cleaniness, bathroom Staff, location, breakfast
Smart, modern looks. Staff were very friendly indeed- allowed an early check-in. Slightly out of town but not really a problem.
Art and design were everywhere even in the stairs to the garage, in the swimming pool... No complaints
Location, design, clean,we got an upgrade to a room with kitchen and massive fridge. 24 hr bar and swimmingpool !! View from the balcony
Good location. Great wintergarden serving as a breakfast room. Difficult getting suitcases to the room with many steps and doors to negotiate.
This was the best hotel in which I stayed for the entire time I was away in Europe for six weeks. The staff were incredibly attentive, and responded quickly to our every request/need. It seemed that nothing was too much trouble. The breakfast was well worth the money. I would say amazing! No it was just fantastic and I would recomment this hotel to anyone who was travelling and staying in Graz!
Location, staff, room, the whole hotel as a concept nothing, it was as I expected
Excellent facilities; very large room well furnished; personal touches such as welcome card, complimentary welcome bottles of water; free wifi for laptop; friendly, helpful staff. Could not figure out how to use free wifi for iPhone. Euro 17.00 for breakfast is a tad pricey.
Everything! My next trip to Europe will be based around coming back to this hotel for as long as possible! You won't find better value for money. The staff are amazing and the hotel beyond compare!
The staff were very welcoming and always most helpful
My Wife And I Had A Great Stay With You In Graz. We Will Recommend To Many. Love Your Staff. Keep Doing What Your Doing. Great Work.
Being charged 34euros for breakfast on top of the room rate means i will not stay at this hotel agian! Total rip off, sorry to say.
I appreciated the most the appropriate attitude of the personnel in the front desk ! Very helpfull, good communication skills, great english ! I stayed in a room at the first floor who's windows were facing the main street. Apart from the thick, opaque curtains they did'nt had translucent ones as well, therefore during the day you could not have natural light into the room . If you were to open the curtains the people from the street would have seen everything in the room, consequently you were forced to keep them closed.
Very pleasant and efficient staff. Excellent 'computerised' car park facility! Perfect position for city centre and noise not an issue. The original artworks and period furnishings reflect the ambience of Austria so well - a well balanced blend of modern facilities with traditional appeal. Well done, would definitely stay again.
The overall impression is good, decorations are unique. the sanity is clean and people are helpful. Location is sound. Free WiFi is provided. No
Läget var bra, mitt i centrum. Airkondition fungerade hela tiden, vilket inte alltid är fallet på alla hotell. Fina och stora rum. För att vara ett 4-stjärnigt hotell så var sängarna jättedåliga, bäddmadrasserna saknades. Har de inte råd med dem? Fick ont i hela kroppen pga att man kände resåren från sängbotten.
Utmärkt centralt läge. Trevlig och serviceinriktad personal. Nej!
Tillmötesgående personal i receptionen.
Detta var för oss ett "övernattningshotell" - men vilket hotell!!! De bästa sängarna under vår 14 dagarstur, Lund-GrossGlochner-Venedig-Wien-Prag-Lundresa och då var våra andra hotell INTE dåliga - men detta var i en klass för sig, typ Grand Hotell och Sheraton i Stockholm. Finns inget att tycka illa om på detta hotell. (Möjligtvis de orimliga priserna i barskåpet på rummet, MEN det är dom inte ensamma om.)
Centralt läge i gamla staden. Vänlig och hjälpsam receptionspersonal. Bra parkeringsmöjlighet i ett P-hus framför hotellet (när man väl hittar hit med bilen). Rätt bra frukost. Det är mardröm att hitta hotellet om man tar sig hit med bil eftersom hotellet ligger i en gågata. Hotellet är mitt emot ett par pubar som har hög musik till sent på kväller (även om det var en torsdag vi var där). På "booking.com" står det att "Ett barn under 6 år bor gratis i en extra säng." men det fick vi inte när vi väl kom till hotellet. För ett barn och en natt fick vi extra kostnad på 25 Euro.
att det fanna personal dygnet runt nej
centralt, rent och tyst, rimligt pris
Nice and clean room, comfortable and quiet hotel, polite staff, free parking, reasonable wi-fi internet It's unusual recepion staff to be unavailable from 10 p.m. in such hotel category. TV channels in German only
The warm welcome with the readiness to help. The breakfast was indeed very good as was the service. The hotel was clean and we found it to be a decent location. We have no complaints whatsoever.
Friendly and helpful staff. Great leisure facilities.
Very good breakfast. Has a very nice pool & sauna.
I liked the facilities of the hotel. Swimming pool and Sauna, everything really clean and modern. Lots of space in the room. The only complain is that the restaurant wasn't open on Sunday evening for dinner, but nevertheless it was a great experience and would recommend this place to any friend.
Very good breakfast, free parking space, good position if you are with car (near shopping centers and 5km from the center). Room was comfort, new and corresponds to pictures on the web. Very nice Spa, nice small indoor pool, it was like our private pool, nobody else was there. We had fast internet in the room. bar is not expensive. Excellent value for money. There is no night shift at the reception, we did not need it, but for this quality of hotel it is a little bit strange.
Modern rooms, good breakfast, free cable internet connection in room. No reception 24h/day, no wi-fi in room, no easy to find out
fantastic! Naked old guys in the sauna...not good!
All the staff were polite and good humoured. The room was kept spotlessly clean. The location is peaceful and within easy reach of both the airport and the city. Cost of a taxi from the Hauptbahnhof to the hotel was €15. If you go by bus, it takes about 15mins and is within the Graz zone 101 (€9.20 for a weeks season ticket). You can also take the GKB train to either Graz Strassgang or Webling. However, if you want the exercise, you can walk there in 45mins. There are a couple of good places to eat in the village.
Spa Must be signs in English...is everything in Deutch...
Rent och fräscht. Trevlig personal. Det var litet o trångt. Låg längre bort från centrum än vi trodde. Ingen vidare frukost (pulverkaffe...)
Rimligt gångavstånd till centrum annars spårvagnshållplats 150 m bort. Fräscht badrum. Trevlig och hjälpsam personal. Rummet väldigt litet, fylldes av en dubbelsäng. Badrummet litet, toaletten egendomligt monterad.
Free parking, code based self service for keys Room was declared as a non smoker's, but did smell heavily of stale smoke; Room was not cleaned properly, ie there was perishable foodstuff in the cupboard left by the previous occupant. I was denied any discount on this.
The room was absolutely huge, well equipped and clean.
the quality of the food was excellent ! the rooms large and cosy
The hotel was located very near to the city-park (1 minute walk) and the city centre (5-10 minute walk), close to some nice bars and restaurants. The warm water supply wasn't that great. While having a shower the temperature changed quite often to cold.
if i will be in Graz again i will stay in this hotel. good location, very helpful staff, good price.
The hotel staff were not hospitable towards me, one hung up the phone on me during a conversation!
Staff frienddly and parking facilities very comfortable. Though guests were told that breakfast is served until 10 a.m., the first morning at 9.30 a.m. the buffet was nearly empty and not properly refilled.
Clean, Staff very good, excellent location, rooms are very nice the SPA isn't so good, small piscine, sauna is available few hours a day
very friendly and helpful. rooms a bit tired but good dining room. well-located.
it is very centered, very convenient and walk distans from everywhere in the city. the bed was comfortable. nice Bar. I had problems with the Internet connection at my room and there was nobody proffesional to help me with that. I ended not having an Internet in my room though I needed to work, and also I was not offered a discount for the room fee. this hotel is too expensive for what he offers.
Nice hotel with good facilities and friendly staff. Good breakfast. Swimming pool/sauna a welcome facility. Also free Internet acces sinc. from a communal computer. My room was very sparse and very dark (big tree right in front of my small window!). Considering I was there for 4 nights and the hotel was far from full, not a good allocation.Internet connection (cable only - no WIFI) didn't work and was not sorted out in 4 days. Breakfast is too expensive at 12 Euros per person. Moreover, if one arrived at 09:40 (deadline is 10, which is tight - most hotels of this standard set 11 as their deadline), very little was left since the staff not only had not replenished things but had actually cleared things away!
The staff have made all efforts to solve every problem so we feel grateful. The location is very good - Quiet and close to the center. The spa close after 8 pm. This is not reflected in the Web.