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superb, timely service, what you expect and this is what differentiates the 5* hotel from the 3* hotel.
room, facilities, tiny caffe Latte for breakfast rather than a mug check-in 3 PM or later.
The hotel is located next to a beautiful lake and the sceneries are great with excellent service and very efficient and polite employees Had dinner at the Milan Saigon Restaurant and the food was not good considering that we paid US$ 120 for 2 persons which is really expensive and the quality is really not up to a hotel of that status but the prices are exhorbitant.
This is an amazing hotel just close enough to the centre to enjoy the hustle and bustle and just far enough to feel like you are in the middle of nowhere. It is a tranquil setting (with the hotel built on the lake) and the rooms are stunning. The sunset bar is a must for chilling out after a hard day sight-seeing!
Good lake front location. Quiet. The view from the lakefront bar is just wonderfull. Good services as you would expect from any InterContinental. Good restaurants within walking distance. Nothing.
Perferct service in all aspects; beautiful location in pavillions in the Westlake The concierge mixed up my check-in luggage with a group of other guests and left in a bus, but the concierge manager solved this problem in the most adequate way and my suitcase was delivered to the airport by her personally and I was still in time for checkin-in. Good solution, however they should avoid such situations
The room is beautiful and the hotel is very unique in the city and very nice. The staff are hungry for tips..but worth it to stay in The location is not in the center of the city
Absolutely excellent service! The staff were always friendly and ready to help with any request for assistance. Internet access should not be an extra cost item at a hotel of this nature, especially when the rate for 24 hours of Internet access is more than what I pay at home for a whole month's Internet access!
Very nice hotel good quality price ratio
The hotel is new ,clean, facing water and excellent for relaxation When it is raining we have to walk to the main building which is not convenience and will get wet
Place is very peaceful and quite. I cannot comment about location as I did not have a chance to walk around. But seems to me that is a little far from downtown, 15 minutes by taxi.
The staff wer brilliant, breakfast good, rooms clean and OK for the price.
I stayed in this hotel to transit to next morning flight . This hotel is cheep and out of the city. So we didn`t have a trafic jam at all. Staf was very nice and kind. This hotel is in front of small pond (a part of lake?) It was smelling too bad.