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I like the fittness center The service in the restaurant during breakfast time was poor
good The travel agency is lier. the vietnamese man request more commisson for himself and refused to pay back ticket fee when I cancel the flight. disgusting expierence.
Efficiency and kindness of the staff. Breakfast with a wide choice of international, japanese, chinese and vietnamese foods. Taxi service with a possibility of more lengthy rents (some hours - trip to the Ba Vi national park) with acceptable prices. The pool was dirty at our arrival but it improved considerably during our stay.
Friendly and efficient staff,all was well organised with attentive personnel.Position of hotel was to our liking for access to shops and places of interest. Would have liked bath robes in the room.
welcome approach The cleanliness at the jacuzzi and sauna was very bad
The hotel was superb and very comfortable. The bedding is just great. Feel very comfy inside the room. Great value for price and personnel is very receptive and handy.
The hotel was really good and the rooms are also very good .It has all the facilities of a good star hotel ,It was impressive .Anand Jain The gym was not that great ,It lacked quality equipments and it really needs a makeover ,otherwise other facilities like sauna and Jacussi are very good .
Just happy with the facility the hotel provide. Not too crowded.
Only the bell and concierge staff are helpful everything except the bell and concierge staff
The bed was really comfy and the pool was lovely The shower was terrible, the toilet looked dirty. Overall the hotel reception area looked 4 star but the room was more 3 star. Very disappointed as it was overpriced for Asia
I really liked how the hotel staff are willing to help you, from the gatekeeper to the manager, everyone is willing to help you solve any problem that can appear. Hotel manager even helped us to book a trip to halong bay and also all the hotels from our entire staying in vietnam.
good staff, good service. the pillow is a little bit high, not soft enough.
Warmth of staff , location
I stayed here in october,wonderful value,and i had no hesitation on booking again for my recent visit in november,great staff,great location great value.............
Ihave stayed in many many hotels all over the world from 2*-5*...the emotion hotel have the best staffing of a hotel i have ever stayed at..very nice room..very nice welcome..great location..whilst staying in hanoi,we had to change our travel arrangements..ie flight tickets,,the hotel made every change on our behalf,staff could not do enough for you...i will definately recommend this hotel.