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I really liked how the hotel staff are willing to help you, from the gatekeeper to the manager, everyone is willing to help you solve any problem that can appear. Hotel manager even helped us to book a trip to halong bay and also all the hotels from our entire staying in vietnam.
good staff, good service. the pillow is a little bit high, not soft enough.
Ihave stayed in many many hotels all over the world from 2*-5*...the emotion hotel have the best staffing of a hotel i have ever stayed at..very nice room..very nice welcome..great location..whilst staying in hanoi,we had to change our travel arrangements..ie flight tickets,,the hotel made every change on our behalf,staff could not do enough for you...i will definately recommend this hotel.
I stayed here in october,wonderful value,and i had no hesitation on booking again for my recent visit in november,great staff,great location great value.............
Warmth of staff , location