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Size of room. Friendlyness of retaurant staff. Pakrking too far from entrance (and I won't let anyone else drive my car, even if it's only for a short distance). There were golf carts all over the place (which were operated by hotel staff), but we were not even offered a lift to the entrance.
Staff very good with my 9 year old son Went for manicure which was very expensive but was disappointed in result. Also service in laguna lounge extremely slow and expensive.
They see to your every need and accommadate you for anything and everything you need.
a lovely hotel to just relax and enjoy the ambience!
The friendliness of the staff.
the best breakfast and very friendly staff-they even remembered our anniversary and gave us shampagne for the room Too expensive for SA residents! (especially the room service facility and hotel menu)
Hotel room was very neat and room services was quick which is very important not to have to wait when you're hungry!it was peaceful and quiet and the booking in and out process when smoothly and effeceintly! Nothing to complain about everything was great!
Luxurious accomodation with a distinctly upmarket atmosphere. Food excellent with helpful and pleasant staff.
Everything , from check-in to check-out. just one very pleasurable experience. Only problem I had that there is no halaal cataering for Muslims
Host was very friendly and went out of her way to make me comfortable. They serve the most delicious breakfast, in particular their fruit salad. What I liked is that I was fully orientated to the guesthouse and invited to sit in the lounge because my room was very small. I cannot complain about it, because I paid a very low price for it. I received a complimentary upgrade on my last night. The hostess was anazing The decor in the small room
The room was very comfortable and the staff very helpful with arranging take aways and taxis to restaurants The front rooms were over the breakfast area and there was a smell of fried breakfasts from early on
Very attractive building, most helpful staff, beautiful breakfast setting, fantastic location Small leak on bathroom floor
Very nice guest house. Excellent breakfast at restaurant next door.
Excellent location and lovely ambiance throughout the building. Staff very pleasant. Glad I picked up their brochure 2 yrs ago when in Hermanus Bay
It is a beautiful building and the gardens and swimming pool area are lovely. It is perfectly located on the Hermanus beach front beside the cliff walks/harbour and within walking distance of all facilities. We stayed in the penthouse apartment and there are good views from the balcony towards the town and the sea. Lovely to sit there in the evening. One member of our family had a poolside room which was very comfortable. Breakfast is served at the restaurant across the road. Excellent and very friendly attentive staff and cannot fault the restaurant, breakfast menu, food or the staff. We stayed in the 3-bed penthouse apartment and the general opinon was that the interior is a wee bit "tired". For comfort, the apartment would benefit from either ceiling fans or air conditioning in the bedrooms, especially the back bedroom which was too hot for comfort. Two of the bedrooms share a separate toilet and shower room and there is an ensuite in the master bedroom. Apart from air coniditioning or fans, the penthouse is comfortable and spacious and ideal for an overnight stop for a family or a group of friends.
Comfortable, good location Noise from Whale Festiva was disturbing
Friendly and efficient staff,very well located
Everything was perfect. Staff is very kind and very helpful
Auberge Burgundy has definately lost its touch ! No flowers in the room, no chocolates, no bottled water - very dissapointing compared to 6 years ago ! They have stagnated - very sad.
the charme of the guest house is extraordinary; the flat we had was spacious and the breakfats just over the street was excellent the noise from the place just aside during the night, nevertheless the nice location compensated a lot for it
The view from our apartment, the standard of the hotel is very good and its so close to the shops and sea.
the location of the hotel to the town/bay was very appealing. we were disappointed in the bathroom facilities of our room, as there were problems with the shower and bath that could have been avoided and corrected by the staff
Perfect location. Stunning modern room with quality finishes made one feel special. Kitchenette a bonus. Easy access to our room. No complaints at all. I have already recommended it to friends and family and I have to do the booking for one couple.
Great value for money. Found on the web and was my first choice. No complaints.
We had a lovely room with a balcony with amazing views of the sea and mountains and coastline in the distance. It was well equipped with a huge plasma tv, a huge bed, nice decor and a kitchen area. From our bed we could see Southern right whales playing in the sea - you couldn't ask for more!
Hotel room was lovely and spacious and the location was perfect
The stylist room , we loved the decor , the views from the room , also a nice private feeling to the hotel we loved it.
Harbour House is extremely central and very convenient for whale watching, restautants, shopping, walking on the hermanus coastal paths. The fact that you dont need to get into your car for the above is fantastic.
The room was very very elegant and comfortable nothing
Stort och modernt rum med fantastisk utsikt och med goda möjligheter att se valarunder vissa tider på året.Trevlig och professionell personal som kan ge värdefull information om hotellets omgivningar och de aktiviteter och restauranger som kan prioriteras. Dessutom kan man göra promenader utan risk och parkera bilen på ett säkert sätt.
Rummet "African Penthouse" ca 100 kvm var fantastiskt. Afrika i miniformat.
The beautiful view! Limited TV channels in the room, had to go to TV room to watch better channels
the view a bit old,needs a revamp
Not a lot. Rooms were small and very dated and the general repair of the hotel was poor. A refurbishment is urgently needed!
This is THE location in Hermanus to see whales from your bedroom. Good breakfast, superb views and location. this is a tired hotel. Smoking is allowed in mnay parts of the hotel with the accompanying smell which permeates not only these areas but others in the hotel. Having said that, there is a non-smoking lounge and many non-smoking bedrooms although check-in staff tend to ignore requests for non-smoking accommodation.The rooms are decorated in a spartan style and would benefit from some paintings or photographs. do NOT take a mountain view. The rooms are in a separate building across the car park at the rear and back onto a parade of shops and there is no mountain view!
Magnificent location looking directly at the beach over a very minor road. The seaview rooms give extraordinary views of the surf crashing onto the rocks, and (best with binoculars, and in season) the whales. Everything else about the hotel (room facilities, breakfasts, staff etc) was also fine. The hotel did not appear to adhere to the terms and conditions quoted on Booking.com at the time of our booking. These stated under 'deposit': '50 percent of the total amount will be charged at least 15 days prior to arrival', leading us to expect that the remaining 50% would be taken later during our stay. In fact, 100% was taken immediately after booking, which was more than a month before the booked date. Potential customers should be aware of this possibility, and budget accordingly.
Activities away from hotel Such a huge bathroom with no shower was just not on
good price, clean and comfortable
No aircons in the room, Stuffy bathrroom; small room; not enough tables in the breakfast area - had to wait; too expensive for what you are gettting; no DSTV
The old english feel, the breakfast, the sea view No DSTV
out of time
I liked the location and the facilities I reserved two rooms and they had only one ready and the hotel was full. I had to wait one hour after they added two additional beds to the available room. I asked the staff to book a table at the hotel restaurant and when we arrived they had not a reservation for us. We had to wait again until they had a table available. Very poor service.
Interior decor, location and food
we loved the whole vibe of the hotel
I found everybody very helpful and the Seafood resturant excellent
Location and facilities. We had a small issue which was resolved immediately and we had a free upgrade. The restaurant food was excellent and the staff were attentive to your every need. Our stay was too short - we had only booked one night!!!!
Brilliant location overlooking sea. Saw whales every day in early December. Staff very friendly and helpful. A great hotel but it isn't cheap. Hermanus is a lovely small town with plenty of arty/ crafty shops and boutiques and fabulous walks along the cliffs. The influx of italians on a Hylton Ross overnight stay - they are so rude and almost flattened us as they barged in with their cases - and the noise!
Staff were very friendly & made us feel very welcome.
The position is excellent. The public rooms and the food is really good. The pool area is fine. The top management was ineffectual.
Outstanding service, wonderful location, tastefully appointed
Starting with a very warm welcome we were attended to very professionaly during our. The facilities were of a high standard and service was excellent. We could not have asked for a better setting to enjoy the sea view that the hotel is renowned for and the whales also came to the party.
Facility abd staff outstanding ...location could not be better Nothing
very friendly management, breakfast not big, but well prepared and presented
Easy access in and out of the hotel. Manager was very friendly and hospitable. Closeness to the beach. The wooden floorboards, although very nice, unfortunately amplify the steps of the neighbouring guests as they walk back and forth around their room.
Nato. He was a great host!!! He went above and beyond with everything. Would love to come back and stay at this establishment.
The staff are extreemely helpful and friendly, rooms were clean but basic however they were substantial. Value for money. Could do with a bit of updating and was a bit basic but was substantial. You will need a car as it's a good bit out of Hermanus. Breakfast could have been bigger.
Although we were there for one night, it was just what we needed! Right by the beach, and wonderful staff!
We found the owners very welcoming and friendly and appreciated the African themed decor of the public spaces. The view from our balcony of the sea and the mountains was spectacular and well worth paying a little extra for. We thought the room and particularly the bathroom, looked rather tired and could do with up-dating.
The hotel was in a quiet location. Staff were very disorganised. rooms came family when we asked for twin. bog standaard accomadation and had to ask for breakfast as no-one in dining room. also over charged for room as the owner did not know how much booking.com had taken for the reservation
Comfortable , relaxing, good energy- home from home
Five minutes walk to the coast to watch the whales.Walking distance to restaurants /shops complex.
Friendly welcome, imaginative breakfast, great views
This was a very clean, smart, comforable hotel. Bathrooms very well stocked and up-to-the minute design. Breakfast superb in balcony room overlooking sea. Nothing
there was considerable attention to detail. it was beautiful and so comfortable. one of the best places I have ever stayed at. n/a
Excelent staff, great location and best breakfast in Hermanus. No.
Lovely home away from home. delicious breakfasts. loved the wifi. great location. very friendly and helpful staff. none -
Great location, lovely rooms, very good breakfast, professional and gentle staff.
cliff walks. Food in restaurants in town o
As we went to Hermanus for the whale watching the location of this hotel was ideal.The friendliness and willingness to help was excellent. Better than reviews suggest
The owner was very professional and helpful Found that it lacked basic business needs--lack of phones in rooms, no internet access, no printing capability, small TV and limited viewing choices. The room was small relative to the picture on the net
Location, Location, Location! Quality accomodation...excellent style.
Superb location for whale watching. The luxury 1st floor suites give great views over Walker Bay. Good access to coastal path and town. Breakfast was excellent and served by friendly staff. Additional lounge and sitting areas are nice. Manager helpful with advice. For a 5 star rating the bedroom was a litle tired looking.
Very good facilities all round and we appreciated all the free fruit and drinks. The breakfasts were particularly good. We had problems with the venetian blinds and they let a lot of light into the room in the early hours.
It is a spectacular place right on the cliff and you can spot whales in front of the house. Its a very charming building with a "colonial" flair. Breakfast is cooked to order plus a big buffet. We rented the big apartment because everything else was booked out. It is classified as 5* but it is a B&B not to be confused with a real 5* hotel. Apartment was huge but rather expensive for what you get. What we missed most was proper heating as it was very cold at nights.
The position on the headland was excellent and the breakfasts were very good. Our room needed a little updating and the swimming pool area was smaller than expected.
Excellent location - great breakfasts and friendly staff.