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The hotel was clean and comfortable. The leisure facilities were of good quality. All the hotel staff were friendly, attentive and made us feel welcome. There was a problem over the booking which they sorted out to my complete satisfaction. As someone with some mobiliity problems the stairs down to the bar, restaurants and leisure facilities were inadequately supported by handrails.
good location, clean and great pool and gym
good food quatity in restaurant at diner
Staffs are friendly. Breakfast is also quite reasonable (good) for the class. The building is new and well furnished. Location is also ideal in Karpacz. So everything except one thing was very fine. There is only one bad point with this hotel which has made the image of the hotel completely negative. During our stay for 5 days, towels and bed shirts were not changed at all,which means we had to use dirty wet towels and bed shirts for 5 days. Please imagine it was such hot days as 38 degree ! Room was not cleaned even a once. Maybe this is the standards with this class hotel in Poland. Then I do not want to use this class of hotels in Poland never again.
It's a nice place.