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The staff was very attentive and wonderful. Wifi in my room was not working
The staff was top notch. Most went above and beyond to assist. The room was comfortable and accommodating. They made me feel welcome and made it easy to relax after a couple of very busy weeks of travel. Strong WIFI, nice business services area. I'd stay there again. Thank you! The bar was a disappointment and a stark contrast to the rest of the hotel. I waited about 5 minutes before I finally had to get someone's attention to take my order (even though there were 2 workers behind the bar the whole time). The layout is not conducive to starting conversations among others at the bar and neither was the staff. I felt like I was inconveniencing them. Also, restaurant staff came to the bar and talked about dining patrons right in front of the guests at the bar. Not professional.
Clean, friendly, easy
Great location for someone arriving Johannesburg one day and leaving the next. Hotel is 3-minute walk from Airport, which has luggage carts you can push over there and leave. Bellman will take you to ticket counter for check-in the next day. Great staff, genuinely pleased that you are there. Excellent food. Soundproof, no airport noise. I normally stay at Sandton Hilton near my business partners' office, but when staying overnight to connect a flight the next day, the added cost of this hotel is absolutely worth while. I shall return. Cannot think of anything I did not like.
two bathrooms, bed was comfy Room service answering telephone was very rude to me, food was poor, lights in bathroom didnt work. very expensive for the time I had
The security no.
Clean rooms, nice bed, good restaurants nearby and great breakfast. Shuttle service back and forth to the airport was excellent. Older rooms, staff is okay and hotel a bit pricey
Staff is excellent, very friendly
Check your bill!!!
Very nice hotel and casino, luxury rooms and amazing breakfast I had a squeaking pipe in my room and it was hard to sleep bacuse of the noise
Quality of room and restaurant were nice, as well as location close to casino. Ordered wake-up call - never came, lucky to have woken up on my own. Ad said international outlets were in the room - they were not. Airport shuttle bus had a schedule, arrived on time, but then didn't depart for 15 minutes.
The breakfast buffet was grand The rate and size of rooms. Was a little expensive for rooms of that size
Liked the restauruants in the complex and level of security Just too far from Joburg centre
The friendly and homely atmosphere created by the staff on our arrival and departure no
The facilities were lovely, the staff helpful and breakfast was great.
I enjoyed my stay. It was close to the airport and a comfortable place to stay. A quiet haven away from the bustle of the city. I did find it a little difficult to find initially, but once in the area fine. Also food service at breakfast was pretty slow.
I enjoyed the hospitality of the manager, and well trained staff. the atmosphere, the layout of the rooms, the breakfast area, all neat & clean. I am going back again next year and highly recomend it to my friends. N/A
Close to airport, clean, very comfortable I do not like TVs hanging high up on the wall
My boyfriend and I found all the staff very friendly and helpful. The room was delightful and very comfortable. It was definitely good value for money. Breakfast was very good too. Overall we had no complaints at all apart from the fact we only spent one night there as a stopover before our flight back to the UK and so didn't have any time to explore Johannesburg.
Very friendly staff, excellent service, very nice breakfast, comfortable rooms. Diner was also very good (is not included in the standard room rate). Highly recommended. Safe area. Kempton Park is not a very exciting location. However, it is easy to make day trips to the most important sights in Johannesburg. The staff will help you with this.
Good, friendly service, nice rooms, great breakfast buffet. Room for one night was a bit expensive (during World Cup). Bed was a little hard.
good hospitality expensive
Very good hotel. Friendly! good service the first time don't smell good....
Cleanliness of the room, comfortable bed with crispy clean linen, hot delicious breakfast & friendly staff. Water pressure in the shower dropped significantly in the morning may be through heavy usage but that made it unpleasant to freshen up on a cold spring morning.
Extremely convenient to Johannesburg airport. Friendly, relaxed atmosphere - even had an 'honesty' bar. No hair dryer in the room / bathroom
Airport pick up service was great and the staff were very friendly.
Very pleasant stay, a quiet oasis just what you need as a stop off inbetween journeys. well laid out lovely gardens attracting wildlife, close to airport, helpfull staff.
Close to airport, modern hotel with large rooms and nice bathroom. Good breakfast and dinner.
Very close to airport. Very inviting, nicely designed and home-like.Lovely breakfast. No clock or phone in room...only "wake-up knock". Staff failed to tell us about honor bar and need to request hairdryer to take to room
the homely feel, relaxed atmosphere and felt safe only problem right in the flight path a bit noisy
Excellent all round.
Very convenient to airport, especially the friendly transfer service. Ideal place to stay between international flights - a lovely little oasis with beautiful gardens and self-catering facilities. Restful and relaxing, with fresh homemade pastries and cooked breakfasts or dinners if desired. The lounge and bar are well appointed and work on an honour system, all very peaceful and private, no hustle and bustle. The rooms/units were lovely, with french doors opening onto the garden, but when the curtains are open (which is necessary to open the doors) there is no privacy from other guests or staff walking past, especially at night when lights are on in the room. A great solution would be to replace the curtains with timber blinds or shutters, which could be angled to allow fresh air and privacy. Also, would be good to have laundry facilities, hairdryer and clock.
A unique guesthouse, home-like, not really a hotel, with lovely accomodations and good breakfast. Staff were nice and friendly, and in response to my booking form request, arranged a tour of Johannesburg and Soweto, and arranged late transport to JNB. No.
Facilities were excellent.
No curtains on the glass door, consequently too light.
The friendliest staff I've ever encountered, perfect rooms with plenty of comfort, marvelous shower and great food!
Clean and modern hotel, good lounge area, well-stock bar (honesty system), good security. No heating, so quite cold in winter.
Shuttle service och frukosten Emerald Guest House
Punktlig hämtning och avlämning från/till flygplatsen av vänlig och tjänstvillig personal. Lakan föreföll använda och det förekom insekter som såg ut som kackerlackor på rummet.
The breakfast buffet Staff were rude and service poor
access to the airport/ friendly staff/ good breakfast
convenient Transit hotel close to airport, with reliable shuttle, reasonable rooms, nice breakfast and easy access to range of restaraunts. Price was hiked due to World Cup
This hotel does not justify the 3000 rands that we paid for a one night stay. It was the little things that let the room down - stains on the duvet cover and towel, no bath robes, hot and cold taps the wrong way around in the shower. However it was the rest of the hotel that was the real let down. Corridors full of detritus, and worst was the lack of restaurant. The staff directed us to the adjoining casino which was full of family restaurants - offering plenty of selection but nothing of quality. Breakfast in the hotel was diabolical with piles of limp egg and bacon that seemed to have been cooked hours before. I don't mind a hotel of dubious quality but not if I'm paying 3000 rands a night.
Plenty of food choices and entertainment Getaroom.com screwed up the booking and there was no record of it with the Hotel. Mondior accommodated me though and were very helpful
The staff was great... the receptionist was friendly, went out of her way to accommodate us, and was able to answer our questions. The shuttle drivers were funny and we always felt safe in the car. We were the only guests on the property and the staff left at 9p... we were completely alone in a strange city, and had no one around. The room was tiny, and hot, with only a floor fan. The receptionist also pointed out the emergency light, in case power goes out! So weird. We ended up cancelling the second part of our stay for a regular hotel.
The Willow Tree Guest House is a delightful little gem just a short trip from Tambo airport. Hosts Shelley and Ian are very gracious and the theme-centered houses look out on a delightful garden with a swimming pool. A full English breakfast cooked to order comes with the package. This is an especially good location for international travelers who are passing through Jo-berg and going on to another African airport the next day (or the reverse). For airport pickup at Tambo, call Shelley when you clear customs and she or Ian will pop right over to pick you up and whisk you off to their welcoming guest house. They couldn’t be kinder or more accommodating.
th environment was very cogy nothing
I was made most welome and grateful for being met at the airport and driven back when I departed. My only disappointment was the distance to the airport. When originally booked the Booking.com website indicfated 0.9 kms distance.. not the 9 kms actual distance.
Very clean, owners are very friendly, possibility of having dinner with them for a small fee. The lack of free Internet.
met at airport and returned to airport for onward flight the next day
The hospitality of the staff including the owner of the guest house and the homely environment. No
I love the owners. They made everything plesantly confortable for my short stay. n/a
Very friendly and helpful staff. Lovely room with privacy. Great to have efficient and inexpensive pick-up and delivery from airport. Air-conditioning would have been a bonus.
Nice, clean, and cozy hotel. Staff are friendly, responsive, and professional. Excellent value for money with free breakfast, fitness center, pool, and free internet. I loved and enjoyed my stay there and will definitely stay there again. PS: Confirm with the booking site that transportation is included with the price. Internet speed can be a bit slow at times.
After experience of other hotels/lodges (price, comfort, breakfast, service owners) this was generally poor.
It was comfortable, quiet, and friendly. I enjoyed breakfast every mooring, cooked to order. The electronics in the room, (TV, radio, etc) could use an upgrade. There was no internet access.
Very close to the airport. Not close to anything else. Very clean and comfortable and staff very nice.
The staff was extremely friendly, breakfast was good, room was nice & cozy. Pretty far from city center (although rather close to airport), wasn't too cheap.
The Welcome. Good service from the start.
Excellent service - picked up and dropped off at the airport for a nominal fee. The room was beautifully decorated with a lovely bathroom and very comfortable bed. I cannot recommend this place highly enough. No
clean, up to date in facilities, very friendly
very clean, close to the airport, good breakfast it is handy for the airport, but difficult to access the city
Friendly reception. Secure area. Good location near airport. Light from outside in room during night -- black-out curtains should be used. Covered parking insufficient. Early warning system, dog, too active.
Staff, breakfast, cleanliness Room a bit chilly in winter, could use a heater
Airport transfer, room service Tiles in the bedroom
Marnie and her family made us feel right at home and saw to our every need. What a wonderful way to get to know Johannesburg. I have nothing to complain about. Everything was wonderful
Friendly owners, good room, good breakfast
Very friendly and accommodating staff. \extremely clean room. \good services Very noisy with planes going overhead into the evening
The helpfulness of the hotel staff - they make you feel most welcome & facilitate your stay & travel plan in every way they can. None!
Safety inside the grounds Luxurious accommodtions breakfast
Proximity to mainy things.
Forming part of the Emperor's Palace Casino and Entertainment franchise, the Metcourt Laurel provided quick and easy access to a wide variety of activities and facilities. The hotel's central location within Johannesburg and its close proximity to the airport provided an excellent platform for exploring and relaxing during our stay. Despite the spatious size of the room, the overall room layout was poor, with a substantial amount of wasted space and dead corners. The choice of furniture and decor within the room was also surprising and although functional, disappointing, given the appearance of the upmarket foyer and reception area - the equivilant of a good first impression that lets you down when you look closer.
We used the Spa for an extra $20 ...amazing value for money!
Very close to the airport; a lot of restaurants, shops and casino. I had an inside room with no exterior windows.
The location is conveniently close to the restaurants at the Emperors Palace Casino complex. The breakfast service was above par compared to the rest of the hotel's services. These comments are not complaints, merely an account of my experience. The throw on my bed was stained. The toilet ran all night long. The power in my room got cut in the middle of the night, resulting in none of my business tools (phone and laptop) getting charged. At 4pm I was awoken by a very loud noise coming from the hallway - I assume a cleaner with a floor polisher. This is when I discovered there was no power in my room and I struggled to get dressed to get help. The phone was not working while the power was off. The receptionist was friendly and a technician restored the power in my room 15 minutes later. I reported these issues to reception on check-out.
There is an excellent food court behind it. See especially the Ocean Basket, which is part of a chain but good. Breakfast buffet a feast. The fake emperor/classical motifs; just keep your eyes closed, except for the excellent photo history of apartheid somewhere in a hallway.
Its proximity to the Johannesburg Int airport and its free shuttle every 20 minutes was very convenient. It is a very impersonal place, style over substance. Attachment to a casino and mega slot-machine venue ether suits your way of life or you end up loathing the whole experience.
The hotel is very close to the airport and also offers a free shuttle service. The air condition was too noisy