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I stayed at this hotel for the first time 2 years ago and had a good experience. I had a 1-bedroom suite and it is perfect for an extended stay. The rooms are very roomy and comfortable here. Some of the front desk staff were not very friendly or attentive. I found the porters and the housekeepers to be the most friendly and would greet me with a smile and say hello. The front desk staff looked bored and every time that I walked up to the front desk, they were looking at their monitors and it took them some time to finally look up to greet me (without a smile). Not sure why they have to be looking at their monitors when no guest is at the front desk. They should be trained to be aware of who is walking up to the front desk and raise their head and make eye contact with the guest that is approaching the desk. This happened each time I approached the desk and there was no guest at the front desk and the staff were not on the phone. Not sure what was so interesting on their monitor. Leads me to believe that they are surfing the internet or something......
gym bar was for young only
The pool side restaurant was fair priced for food and drinks. Both of which were prepared very well. Breakfast at the main restaurant at the front of the hotel was also very nice. The one bedroom suite was spacious and nicely appointed. It was very clean as were the hallways and common areas. Front desk employees very pleasant. I am sure we will return. We are not big pool people; but, the pool area and the chair seating area is not large. The hotel is on the opposite side of the ocean which might disappoint some, we knew where it was located and we were fine with that.
I was pleasantly surprised with how affordable and accessible this hotel is. You're a short 5-minute walk from one of the best beaches on the island (there are many). There entire hotel was very clean and the hotel staff was friendly and knowledgeable. I will absolutely be booking with Maui Coast Hotel the next time I head to back. I am a resident of Honolulu, on the island of Oahu, and am familiar with many hotels - this hotel has a charm and simple beauty that couples with price and easy access to the beach for an excellent choice. There's a standard daily fee of $20 a day(typical) for access to things like the wireless internet network and the pool, but the reason I state this as a negative is that they are not very clear about this charge initially and there's no way to decline the facilities for removal of the charge. Again, not a big deal but I felt I should mention it.
Great location. Nicely appointed room. Great lobby. Food was very good. Stayed Feb. 2016 4 nights. We were on ground level and discovered a cockroach in our bed after our first night. Management was quick to respond as we requested the room be sprayed. Next day we came back to the room to discover a small lizard hanging on the inside drapes (we had never opened the balcony doors). We requested a change of room thinking we wanted off of ground level and they moved us up to the sixth floor. Cockroaches were even a worse problem. Again discovered a cockroach in our bed and when you turned the light on in the bathroom they ran off the counter. Front desk clerk suggested that this was possible in a tropical climate. This was our third stay on the islands and the first time we ever encountered cockroaches. Management needs to be more proactive with a pest control program. Made for an uncomfortable stay and would not return. Not good value for the money!
Nothing Black mold in bathroom!!!!
The room is fantastic and the bed was super comfortable! And amenities! Oh the amenities.... The pool could have been more appealing especially since you HAVE to pay the resort fee.
Loved that it was just a short walk to the beach. And the staff were super friendly which was great. There's an additional $20/day resort fee.
some irritant in the room caused cough- air conditioner, carpets. Needs updating
Very well-run hotel that has given a lot of thought to amenities. Bathrooms were a bit small.
Location Room was too dark and popcorn ceilings
The hotel was wonderful, very beautiful facility. The staff was wonderfully friendly. Very nice facility and grounds.
With a 2 bedroom looking out to the ocean and Haleakela, the Maui Hill is a great value for Maui. Staff extremely friendly and helpful and location is just minutes from Wailea and its shops and great restaurants. Grounds are immaculate and show pride and beauty. Great for families with some of Maui's best beaches close by. Town of Kihei is ideal for people looking for a variety of good eats at fair prices. Check out Fred's and Moose McGillcuddy's for great value meals and beach town ambiance. I have traveled extensively for more than 45 years and I would rate the Maui Hill as one of the best places to stay for the value you receive and its ideal location on Maui.
We had a wonderful trip to Maui and the hotel was just the icing on the cake! We paid in advance for a two bedroom two bathroom condo and when we got to our room, it was a three bedroom three bathroom condo. The refrigerator in the full kitchen and the washer and dryer came in very handy. The maids came in every day to make the bed and drop off fresh towels. The woman at the events desk was very cheerful and very helpful. We went parasailing the morning we were supposed to leave for the airport and I requested a later check out time so we would have time to go back to the room to take showers after parasailing and the manager said that was no problem. I highly recommend Maui Hill!
Why pay the extra cost for an ocean view room. All rooms see some form of the ocean, therefore, is considered an ocean view room. See photo. However, the room and place were very nice and would stay again.
Maui Hill is one of the best properties my husband and I have stayed at. We found this treasure 4 years ago and have gone back every April. The front desk is very helpful with information on beaches, restaurants, day trips, etc. On our last trip, I phoned the office from our room and asked if they had a shipping box. I gave them measurements and within 10 minutes they had a box delivered to our room. This was unexpected and a very pleasant surprise. Daily cleaning service is a definite plus. The housekeeping staff is wonderful and pleasant. I can not say enough good things about this resort. Everyone who works here is pleasant and willing to assist you in any way they can. If you're planning a trip to Maui, DEFINITELY stay at the Maui Hill. You'll come home rested and have wonderful memories. Aloha ~
the staff and management went out of their way to accomadate my wife and i. we were very comfortable in our rooms, and enjoyed using the pool and other facilities while in the company of our daughter and her husband and children. we hope to return soon.
We had a great time , close to beach clean rooms and travlocity got us a great deal.Hope to be back soon this time with the grandkids.
We needed a one-night stay and preferred the Kihei location on Maui, as I had a scuba excursion leaving at 6 am from the Kihei boat ramp, very near this condo. I must say, I had read the reviews and was a bit apprehensive about the property, but I was pleasantly surprised. The property was good sized, we had a 2 bedroom condo with a nice sized living/dining area and great lanai area. The property is older, but appears to be well kept. The bed was comfortable and everything was in good working order. We arrived on Friday, and they had live music in the pool area and free Mai Tai's... I will say the Mia Tia's were not very good, but then they were free, so I am sure they didn't want everyone to get hammered on them. We certainly didn't. The only bad thing about the condo is the maid didn't empty the coffee grounds from the previous use, so they were moldy and we didn't feel like making coffee in that coffeemaker, so we didn't. Overall, if you are looking for a reasonably priced cond...
We went with long time friends in Aug.2009 to celebrate both of our 25th wedding anniversarys. We just loved the place. Am trying to plan on when to go back and have only been back home for 6 days! This was our first trip to Hawaii and we were not disappointed.
This hotel is outdated and needs some renovation but the rooms were clean and the staff was friendly. The only issue I had was the card to the room never worked. Every time I tried to get into the room I had to walk down to the front desk to have the card re-programmed. The staff kept telling me it was because I kept the card next to an electronic but that is incorrect. The card was no where near the phone or the camera. Also, be careful when you book a partial ocean view because you may only have an inch of ocean to view.
I would stay here again. This was the first of three condos on three islands and it was competitively priced and very well stocked with extras. Loved it.
Over the holidays the price was a little high but very clean and friendly staff. They went out of their way to help us. The walk to the beach was very short and not being in the more commercial area helped with less traffic. Very easy to reach many different locations on the island. With a kitchen and washing machine and dryer we saved a bunch of money on food and washing some of our clothes. Enjoyed our time there very much.
Staff was extremely professional. Very clean. Comfortable. Great location . Awesome beaches. Great food Nothing
Tip top service. Great hospitality- would come back to Andaz.
Staff was friendly, non- elitist. Hotel was clean, modern, on trend. Cocktails were the best we had on maui. Pretty much nothing. We will definitely be back
Having just returned from the Andaz Maui and couldn't be happier with the experience. The staff especially is just lovely.
Beautiful property, great beach and pool. Huge suites with everything you need. Musty smell in room but hotel changed filters right away to ameliorate the problem. On site restaurants are expensive.
Service was personalized and discreet. They took time to call me by name. Ambiance was family friendly yet upscale. Grounds are well kept Food and drink are very pricey. Property seems a little dated, could use an update.
Have stayed here multiple times and enjoyed each visit. You can't beat the rooms (all suites). The suites are always clean and spacious. Upgrade to partial or full ocean view and you won't be disappointed.
Amazing honeymoon location! Very beautiful grounds and beach location. Would definitely stay here again, and look forward to it! Just a couple negatives: First, every restaurant is extremely pricey. We ended up going into to Wailea and Kihei to find some local restaurants that were even better food for a more affordable price. Second, and this was just our room which was Garden View, they held weddings and events directly below us in their event space and we could hear every word/song. The front desk told us the wedding would be over by 11pm but it went until after 12. We didn't have kids so it was fine, but would have been really annoying if we were trying to sleep!
Everything about this place. It is just a wonderful place to stay regardless of the purpose of your stay.
Separate living room, huge luxury bath with amazing water pressure, fabulous bed, & lovely balcony. Some ocean views better than others. Several great restaurants on site, great daily breakfast buffet, three swimming pools( one is for over 18) , many areas to sunbath, ocean front with lounge chairs, beautiful, dramatic lobby, concierge service, valet. Cost. In house laundry lost our clothes several times, attendant on beach was rude about loung chairs-several times, front desk did not send up bellman when asked. Toilet ran for days, but after the first two repair calls didn't work, they upgraded us to a better room.
Restaurants are excellent as well as pool side food and drink service. Pool side menu was more expensive than expected. An outdoor convention of Trial Lawyers Assoc. was held in the open grass area outside our lanai, both morning and night for two days. Loud speakers, music and announcements heard inside our room even with the sliders closed.
I've stayed at many 4 and 5 star hotels. This was my first time at the Fairmont Kealani. I thought the rooms were nice and spacious. I liked that the pool side was relaxed and accommodating, opened 24 hours. I would definitely come back again. At the time there was only one hot tub...would have been nice if there were more. Also pool side gets busy early so reserve your spot by 8am.
great rooms. felt corporate and rushed. has great potential but was difficult to "relax" when outside the room. green space is completed covered with lawn chairs, making it feel cramped.
view, location on beach, staff, overall service. daily resort fee charging for many things you may not use, we were given a discounted upgrade to a room with a view, but it was right over the meeting facilities and two days of our stay major events were just below our window and were noisy and disruptive and when we exited the elevator they were right there in our way., the cell phone coverage was bad, the room service kitchen did not know what a margherita pizza was supposed to have on it.
Beautiful property with great service. Vacationed there with a 1 and 11 year old. Suite room worked out great and we enjoyed our large lanai. Highly recommend!
Location is great. Resort was quiet and comfortable. Very nice pool with good service. Staff was not very attentive - poor directions to the room. Restaurants were disappointing. Parking fees are high ($25 per day adds up...)
Friendly staff have us a nice room After we complained After the First night. Adults only Pool was great with good service but pricy (200 USD for a cabana for a day). Nice snorkeling at the closeby beach. Restaurant too expensive, 30 USD resort fee per day just to get Internet and 2 Mai Tai Self Parking 25 $ per day.
Location on the beach. Pools, view, and staff were great! The pullout bed for our kids was a bummer. Room was a bit dated.
Rooms were clean, big. Great location, near the Wailea mall/shops/restaurants and a short drive to Kihei. Good walking/running path connecting the hotel to other properties and beaches. Infinity Pool was nice when it wasn't over-crowded. Too many people at the pool, reserving space and not using chairs. Staff was worthless at times. Had a terrible room location at the beginning of our stay, but moved after one night. Will be a lot better when the second pool is finished. Resort fee doesn't include parking, so you're paying an extra $50ish/night in fees and parking.
The infinity pool and waterfront location are nice, although the beach is not right in front of the property. The construction and service were horrible!!!we could not even open our curtains because the construction guys were right there! You also get Nickle and dined for everything, including renting cabanas and snorkel gear.
The pool, beach, and our lower level rooms were not affected by construction. It was not very intrusive and I hardly noticed. The updated room was very nice. Service was very friendly and I didn't get any uncaring vibes from any of the staff I encountered. Unfortunately the kids pool area was under construction, but we made due with the main family pool. We stayed away from the adult only pool so I can't comment on that. For young kids, any pool is great. But this one was too deep in most parts for really young kids like ours. But they still had fun of course.
Had a conference next door at Grand Wailea and did not have young kids or family with me so did not want the extra expense of staying there. This was so convenient with walking path to the Grand Wailea along the ocean and more affordable. Liked that the shops of Wailea were right next door also. Walking path to near by beaches was great. Attended the luau at the Marriott which was very fun I would stay here again There was no beach in front of the hotel but not much of an issue. Look forward to the renovations being done.
nice location, right in wailea and near the (overpriced) shops at wailea. if you are going to spend multiple days shopping there this is a good hotel as you can just walk there. as with all resorts in wailea (except the makena prince) they charge resort and parking fees. service and staff were nice and professional. you can get a no view "resort room" for a decent price, but price starts escalating quickly as you get water views; standard. the adults only / infinity pool was nice, but crowded due to the main pool being closed for renovation. the only hot tub was also being renovated so that didn't exist. very large and spread out and depending on where located could be a walk to get anywhere.
Location Staff Pools Beach Much of hotel was closed under renovation We were not told it was under renovation Renovation noise Poor signage while under renovation
My wife and I loved the resort. It was a beautiful location very well maintained. The staff made our stay extra special. I had ordered flowers for our room. When we arrived, we also had a bottle of champagne and chocolate dipped strawberries. I wanted the stay to be special for my wife, they definitely made it so. The resort was being remodeled, that did take away at all, Now we have a the goal of returning afterwards to see how much nicer they make it.
Scenery No conveniences. No shuttle. Everything has a steep additional price, which is extremely disappointing for the cost of the hotel.
Didn't realize it was a GLTG friendly condo until we got there. I guess I didn't read the small print but it was not a big deal for my husband and I. It was a nice location and the statt were very pleasant.
The staff were really helpful. Our room was okay, but rather than an armchair and desk, maybe a small couch would have been better for comfort.
The hotel was relatively quiet, price, location, friendly staff Ceiling fan broke everytime we tried to turn it on, kitchen faucet almost falling apart but was replaced mid stay. Bathrooms and Kitchen could use some good bleach.
Beautiful grounds very nice staff. I ended up with what I think we're bed bug bites. I had them on my wrists, ankles and feet. The place was very nice and comfortable. The cleaning lady even did the dishes. I've never had bed bug bites before. I was there three days. I had no problems until the third day. I moved here and am still on Maui all cleared up after I checked out.
The staff and the hotel are amazing! I did not want to leave. For the price and location this Hotel cannot be beat! I want to go back right now! Nothing ..... other than they could not make time stand still!
The front desk staff were very informative about all the best restaurants and activities. They were very helpful. Also, the gardens there are beautiful.
cozy and warm Amenities like bathroom sinks and toilets are old and needs renovating.
Comfortable apartment and well located for the various activities, sites on Maui
Condos equipment, close to the beach, balcony view, easy parking, simple check in procedure No
Excellent location The room was tired and needed renovation. We could have done with a small welcome pack . Thanks
very good and confortable! it's an appartment, not an hotel
quality of unit
Can't beat the price and value. Room was well appointed, very clean, with modern upgrades. Wifi was fast too. There is no commercial kitchen on the premises, so they cannot prepare breakfast for you. So only a continental breakfast is available. But it's still a nice spread. Best part, IMHO is the panini maker.
Great amenities. Black rock cliff jumping and snorkeling right off the hotel beach. Easy access to Lahaina. Big family hotel
Location beautiful. $35 daily resort fee. Room was very dated needed refurbishment. Old carpet slow drains.
Brilliant location, nice views, good cultural activities. Disinterested staff, confusing parking, excessive resort fee, underwhelming club lounge, poor elite recognition.
Amazing location.. Staff were not really friendly. Had to really struggle to find the laundry area in Sheraton. I asked one of the staff he just shrugged and walked away.. I would say half the people were happy & welcoming with "Aloha" other half didnt bother and they just wanted to work to get paid.
Proximity to beach 1st floor family suite - room was not aired well. Had the smell of a closed up space that hadn't gotten opened for a while. Beds not comfortable. Other amenities were good - e.g. bathroom supplied
Room was functional and large enough great ocean front view. No HDMI Input on the flat screen TV so could play my iPad movies. Bathroom was a bit small not particularly functional and a bit dated. Long walk to the large self park garage at closer smaller lot always seemed to be full
Overall, I thought the hotel was nice. The location was right in the middle of the area we wanted to be and on the water, and the drinks and food the couple times we ate at the hotel seemed to be right where we expected. Obviously, price could always be better on drinks, but when you are on vacation... it is what you assume.
Staff was exceptionally helpful, even trying to assist with a rental car issue. We had a "garden view" which still had some partial views from the balcony, but only had one chair and not a lot of room for more. Location was great as there were several off premises dining options. The hotel no longer has a beach, so getting a chair on the beach was not an option. Snorkeling at black rock was fair, as the fish life was not abundant and it was crowded. Drinks were inconsistent, with great descriptions but no balance.
Black rock beach is pretty nice, with good snorkeling. Rooms are good-sized. Rooms not as clean as we would like. Bed only so-so. Pool was overcrowded. Restaurants overpriced. "Resort fee" and daily charges even for self-parking.
I stayed at many other resorts in Maui in the past, on the high end of 4 or 5 stars. And never really enjoyed it because I felt lost in a sea of either wealthy, snobby people or received attitude from the personnel. In other words, I could have stayed on the mainland and pick a Ritz Carlton and would have felt exactly the same. But this resort is very different: every employee is extremely kind and generous with their efforts and time. One night I needed some tea late at night and I had a bellman at my door within five minutes. Another time they re-opened the on-site Starbucks to let me buy something sweet before retiring. The list is endless. And, the grounds are spectacular. So much green and nature, and a wonderful, sandy beach, sheltered by the ocean swells and the wind. I loved it so much that I am returning in three months with my family! The pool is on the small side, but really, nothing else at all!
Clean, open air Everything is extra, and expensive. Two Stand up paddle boards for one hour is half the price of the room.
I have been visiting this hotel since 2003 either as solo traveler, with family or with a romantic partner. In all cases, it is always a pleasure and the location is very beautiful, unique and peaceful in Makena, Maui. One note: I did not give it 5-stars as there is always room to improve and I compared to the "Grand Wailea" or "Four Seasons" hotels in the same general area. However, most of the hotel employees have remained the same over the last 10 years+ which speaks for a happy and friendly work atmosphere and good management staff. Overall a satisfying choice for family or romantic travel and I would recommend to friends, family and generally interested travelers looking into a luxury accommodations. Sometimes in the evening there is live music in the restaurant and it echoes loudly through the open courtyard. The music is not bad, but I would like to have a choice when and where I want to listen to it. Not in my hotel room or on the balcony when the TV is off and I am trying to watch the sunset and have a relaxing time.
If you want to be a bit out of the flow with full amenities, this is your place on Maui. Great beach right there and Big Beach and Little Beach 3 minutes down the road. Great walking/jogging loop of up to 3.1 miles. Rooms have wonderful views. Food options fine. Salads are tremendous. Staff very pleasant, especially Ron at the front desk. Shower was not upgraded in 2012 when a renovation was done. Bathroom fine, but shower head and faucet was 1950's.
1) The valet parking staff was very professional... one of the best - **** 2) Beach was nice 3) Rooms were very nice 4) No internet charge 5) Free water and coffee 1) The pre-fab 4-person hot tub was a disappointment. They should install a custom in-ground hot tub that can accommodate a hotel of this size 2) The seafood buffet was very disappointing especially for the cost 3) Wine list was ridiculously overpriced ... 2x i can understand, but 3x is just too much for a mediocre buffet.
All inclusive pricing is refreshing. Loved not being nickel ed and dimed for parking, valet, internet, resort fee, etc!! Nothing
Makena Beach is great, we were able to snorkel with turtles right outside the hotel. The pool is ridiculous and the hot tub is even more rediculous. It's definitely not a resort style pool, super small circle pool. The hot tub was the type that is sold at the fair, a small above-the ground detached hot tub. We had no desire to get it that. The hotel itself is very outdated, the grounds are beautiful but it definitely needs a renovation, especially in comparison to nearby Faitmont and Four Seasons.
The beach was beautiful. The room was large and comfortable. Room was very clean and staff was very helpful. Small pool and jacuzzi but who cares because the beach was so awesome.
The resort is just outdated. The building is cool and the grounds are nice, except the gross koi pond. The rooms are comfy and large enough. There are a lot of activities for the kids like mini golf, croquet, volleyball, badminton. The beach is great, water is beautiful with nice snorkeling. Everyone in the cafe was very friendly and helpful (breakfast buffet). The manager was very helpful and pleasant. The bathroom desperately needed an update. Large enough, just old and the water coming out of facet smelled. Our room was not cleaned, as in my son found a peanut on the floor and there was hair in the shower drain. Very slow Wifi. We went to the manager to say that we were going to check out, but the manager offered us resort credit to let them re-clean our room and gave us resort credit. The pool is just a small round circle. They put a above ground jacuzzi at the pool. Valet service was s-l-o-w- and it didn't bother them. I would say that this would be a fine place for older travelers without children. I would not return.
Love the location, employees, views, price, food options, property
Free Internet, Water, and great service. Also requested and received a complimentary upgrade to ocean view. Pool Bar Drinks were expensive.
close to shopping and beaches...well equipped unit. carpet needs to be cleaned; changing speed of ceiling fan pops the circuit breaker in the kitchen.
I really enjoyed my stay here. The staff is super friendly and helpful. I was able to book some events with a discount. My overall experience was great and I would stay there again when I return to the island