Most of the guests didn't venture into the sea probably because of the surf and as a result it was very peacefull and enjpyable. The villa we stayed at didn't represent the star ranking of the hotel and the price charged at all.
We found the resort and staff to be lovely. We will surely come back to stay again!
privecy , serves , location , nuturalty , reseptionest
services, facilities, kindness of everyone climatisation that stops when you leave your room
We would definetely recommend this hotel to anyone who wants relaxed vacations in a quite environment but at the same time near Chaweng's Downtown ( 5 minutes with a cheap tuk-tuk or taxi).We loved everything in this hotel,from the friendly and smiley staff to the great (and not expensive) food at the restaurant , the rich breakfast buffet,the excellent spa, the beach (better and definitely cleaner than Chaweng's central beach) and the beautiful gardens.We stayed at a Nora pool villa which turned to be an excellent option with private swimming pool surrounded by beautiful flowers and trees,beautiful and spacious interior ,cleaned every day.The service by the staff was great from the reception to the girls at the restaurant and the drivers Understanding staff's english was sometimes difficult but that is because of the different thai pronunciation.At the end we get used at the local pronunciation ...so...no problem at all.
The pool is nice I didnt like the location, and i dont like where the breakfast is eaten in a dining room i think its nicer if it is outside.
Bra läge i Chaweng. Bra frukost med allt man kan begära. Rummet (deluxe) lite ålderdomligt. Trevlig personal. Fina poolområden. Stranden fantastisk. Gardinerna i rummet hopplösa att få upp eller ner. Borde bytas till annan konstruktion. Lite dyrt kanske i vart fall i förhållande till Bangkok.
Fantastiskt läge nära havet. Fin stor trevlig pool nära havet. Trevlig personal och fina rum.
Vacker trädgård! Avkopplande atmosfär Att det inte var möjligt att använda internet på rummet
de renoverade vissa delar av hotellet och då hade de uppgraderade till ett riktigt fint boende. Härlig frukostbuffe. Bra poolområden. Bra ordning på stranden med parasoller och solstolar.
The rooms are state of the art and the staff are efficient and professional The distance from the main attractions
amazing hotel so beautiful staff always friendly and curtious were greeted with flower garlands and a cool drink lovely touch, room best have ever stayed in stunning very spacious and design beautiful cannot fault this hotel, near to chaweng action but away enough to relax in peace nothing it was stunning
We really enjoyed the luxurious rooms with the large beds and the jacuzzi on the deck outstide where you could relax and look at the lovely palm trees and ocean. The staff were very friendly and the food was lovely. The proximity to the beach was also great as you didn't have to go too far to dip into the water.
Nice hotel environment with leisure feelings. Breakfast providing with good selection of food especially all with coverings to get rid of small flying insects.
The hotel is very new, very good location, just 10 minutes from the airport by car. Breakfast is very rich, coffee is freshly made, great scenery restaurant, facing the sea. The attitude of hotel staff very good, and very enthusiastic. Chaweng Beach poor quality, very few people swim in the sea.
the rooms are clean ,drinks at very good price,beach is very clean and food is good the reception staff unfriendly,unflexable for late check,internet slow,tv cannels are limited and housekeeping not giving enough water and washing soaps
not much, the room was ok but was more expensive and less nice than all the other places i stayed on this most recent trip to thailand. the service was terrible, the worst i ever had in thailand. staff barely spoke english and seemed perpetually confused, some were actually very rude which i have never experienced in thailand anywhere. very disappointing, a horrible place.
Good located near city centre and beach front, good services and nice and friendly staff, not to big hotel and therefore more personal The sea was polluted in front of the Hotel, only this part of the beach, other areas more left and right no polution, the Hotel Management need to find out the cause of this polution, should be clear sea water!!
The hotel is great - good design, helpful and easy going staff, very clean and spacious rooms, excellent restaurant and great beach. The only backside was the cleanlinessof the sea right in front of the hotel (lots of seaweeds). But that didn't bother too much)
The care an attention of the staff, the privacy of the villas and the luxury of the accommodation (villas). Nothing.
I enjoyed the use of the Club Lounge. The private beach and overall hotel grounds are beautiful. Too many loud fireworks going off during the evening.
In the middle of town, and they have a lovely beach. The breakfast was great. The rooms are dark og wet, the design is very old and tired. I simply can not find the 5 stars - maybe 3, no more. The water in shower, bathtub and toilet looked dirty and the room had a bad smell - if you have to do some printing from the hotels printer you must pay 45 bath per side if in colour - crazy and not costumer friendly. Never again.
It's a hotel that caters for everyone! I don't have children whereas my friends do and we all found something we liked to do and enjoyed ourselves in our own styles all at the one place! It is a resort and very few of the staff understood English. It took 3 days to get crushed ice in our margaritas!
Position, friendliness of staff, "Club" facilities & relaxed but quality approach.
Beautiful place, luxury rooms, brilliant food.
The room was great and having an adjoining room with my friend was great - like having a suite without the suite price. Beautiful view and great service, location and amenities! Will recommend this resort to everyone! Hard to communicate with the personnel - but not just with the hotel staff, seemed to be common thoughout Thailand - my problem, not theirs.
Happy The air-condition inside the room Is loud.
All the staff at this hotel were very nice except the staff at the reception desk. These people went I arrived at the hotel and when I left 4 days later were still not very friendly, no smiles, very blunt.
This hotel matches its name perfectly -- it is a grand beach resort -- with everything you could expect and more. We thoroughly enjoyed our stay. The staff were so well-trained and friendly, the food was great -- you have to try the beach barbecue! Take a pool room -- your own private pool in a walled garden -- pure luxury and a great way to relax.
närhet till strand och shopping dåliga solstolar och trasiga parasoller
Hotellet stämde väldigt väl överens med er beskrivning och våra förväntningar. Det var precis lagom hög standard och personalen var oklanderlig i sin service. Läget mitt på Chaweng är en stor fördel I slutet av vistelsen kom det gäng av brittiska ungdomar som störde en aning, men i det stora hela var vistelsen perfekt
Hotellet låg jätte bra till på den lugna delen av Chaweng, tyst och bra läge! Men ändå nära till shopping och hålligång om man ville. Jätte fint hotell och jätte bra poolomårde med utmärkt service. Bra stort familje rum med havsutsikt. Jätte bra frukost buffe och mat över huvud taget.
The position of the resort was perfect, close to the bustling chawang beach, but secluded enough to feel like you have the beach to yourself. The reception staff could have been just a little more professional, but the staff as a whole were great.
Friendly, helpful staff. Spacious rooms, good location right in front of the beach Quite a walk to some of the hillside rooms
The space and cleanliness of the room, as well as the facilities. The fact that the deluxe hillside was up a hill away from the main part of the hotel, away from the beach.
Excellent room size and poolside facilities, leads onto the beach, nice and relaxing, reasonably quet end of the beach Rooms were too far from the beach/poolside bars etc. 115 steps between my room and the beach, a lift only covvers the final 10, I was physically tired and dizzy every time I had to go to my room
The large rooms, The large bathroom, the beautiful 2 pools. The good breakfasts. How far out of town it was.. or at least too far to walk in the heat. More shuttles to town would have improved this.
Great location if u wnt to relax, as it is at the quite end of the beach. Beautiful sourroundings pool, & restaurant on beach side. Staff were excellent and very helpful. Guests on hillside should not have excess to pool on beach side, as it would be crowding in peak season. Same with restaurants. All foods should be covered, like cakes, & jams because of the flys. Bar fridge could be left empty and have a menu if u want to order beverages from the hotel. Extra towels in bathroom!
The room was beautiful and well maintained. The hotel staff was very friendly and went out of their way to accomodate my wife and I. The hotel also provided a high quality breakfast each morning. The hotel charges a very high fee for providing guest services. Everything from laundry and internet to booking trips is significantly marked up. Aside from the room and a decent beach the resort doesn't provide any benefit of being a guest. Lastly the hotel is somewhat removed from the main section of Chaweng Beach.
I liked the rooms, firm bed, good internet. Breakfast was large, mixing asian and American Breakfast well. All food was fresh, and well prepared. When booking the hotel based on the pictures and information about the hotel, you get the impression the hotel is 100% on the water side. It was miss leading. I anticipated getting a room on the side where the water was, not necessarily on the water. It turns out they have another portion of the hotel across the street. The street is busy and a pain to get to the beach. The only good part to this negativity was they did serve a separate breakfast for those people on the hillside. They were unwilling to make a change even though they had space.
Had stayed here for one night the previous week but came back for another 4 nights. Attentive staff without being too "in your face", big spacious clean rooms and bathrooms, two big pool areas and beach area too, plenty of dining choices, good buffet breakfast It was quite expensive to eat in the hotel. for example a soft drink cost 80B. These cost 20B in a 7/11 and 25B in another top hotel which we stayed in.
Hotel staff extremely nice. Food is good, enough choice in my opinion. Very good location, close to Chaweng center but not in the middle of the attractions. Beautiful beach but not enough sunbeds, must be crowded during the high season. Same for the pool. Lack of privacy; unless you play your ipod you can follow conversations.
The location its perfect,clean place modern decoration nice staff...... The hotel its poor in exercise equipment
nothing really. check reviews on sawdee .com only rated 6.5 % had hotel a lot longer than you guys They forgot to pick us up at the airport !! we have 2 children hanging around in the heat was no fun paid for own taxi ! ! they were not terribly interested we were there it was very expensive for what it offered eg tired rooms ,need a refresh not like photos and 2 bed family room very small . This is a new one on your website I would leave this one if I was you, as we cancelled after one night still had to pay for another the policy is stay one night then cancel you pay for 2nights !! another £130 pounds for nothing, luckily the Kirikayan Boutique resort the other one you have was amazing and much much cheaper beautiful rooms, staff amazing a typical 5 star resort we would very much like our extra 5500 baht paid back for all the distress
A lot of thanks to maneger of hotel,very professional attitude!
it's very near to the city centre. The hotel was value for money and internet free without extra charges.
The staff were very friendly and helpful The walk into the centre of chaweng beach in the evenings was about 13 minutes
Frukosten var bra, även restaurangen Tara som tillhör hotellet var väldigt trevlig. Personalen på hotellet var väldigt hjälpsamma. Spat var väldigt trevligt och bör prövas om man bor på hotellet! Hotellet låg lite utanför centrum, så man måste åka taxi eller ta hotellets shuttle (som kostar) för att komma till centrum. Internet borde vara gratis på hotellet!
Vi tyckte mycket om hotellet vi fick ett mycket bra bemötade när vi kom dit. Personalen var underbara, hög service. Frukosten var mycket bra. Vi åker järna tillbaka dit. Vi hittar inget negativt på detta hotell.
the location of the hotel is the best near the beach ,the night life and in the middle of the center of the city. the reception is close early at 11 pm.
Bed was very good! And they chanched every day. Location I think is good. Not really in the center but also is not too far. If u take scuter for 5 dollar its not important location. Carpet was stinky! But after few days this was not important.
Nice new room, clean and confortable. Staff very nice and helpfull. I strongly recomand this hotel! Also in a good location, quiete with many facilities and the beach nearby.
Working hours of reception from 7.00 am till 11.00 pm. I think, it's better to work at night, IMHO.
Great value for money. Staff were very friendly and welcoming.Excellent security and very clean. The Room is close to the beach, supermarket and shopping area. Also easy access to airport and all types of transport. I was extremely happy during my stay and could not complain about anything.
the hospitality was plesent it lookedmuch better in the pictures than fromreal life,it is a really avarage hotel, almost a hostel
The private, sandy beach is really great and good for families/kids, too. My "First room" included everything necessary for reasonable money. The resort itself is well kept and clean, swimming pool included. One can buy all necessary items at the surrounding shops. If you are keen on a long walk you can either go to Chawng or Lamai. But it will take you about 20-30 min minimum. Use a Tuk-tuk instead. Only thing not so fine was the fact that the transfer from and to the airport was not included in the price. So I had to pay 700 Baht extra...
on the beach, staff were friendly room was dirty, and smelled very musty
Enjoying my holydays, the city was very close, either walk or bike taxis and taxis. the two beaches where excellent. the only thing was, the chairs on the beach where not clean, it seemd, nobody cared about them. and the prices in the restaurant are pretty high depending on the ones in the village.
Close proximity to the beach. Quiet, efficient air con. Great pool and lovely gardens which were extremely well looked after. The beach area was not looked after at all.
Excellent breakfast, location, facilities, staff and organization Need free hotel transport to and from the airport.
very spacious and comfortable rooms, amazing swimming pool, fantastic beach, very close to town. the food in the restaurant for breakfast was not safe at all due to its exposure to open air and insects being around and on the food !!
Excellent, friendly hotel staff, generally very good food. Rooms were more than adequate, spacious, well set out, and very clean. Nothing was too much trouble for the staff, even housekeeping asking if you were happy with everything in the room. Nice area at the beach with good pool and sun deck. On arrival many things were explained, about the hotel and surrounding area, it may have been better to produce a booklet so you had a record for future reference. A little pricey in the restaurants- but for Thailand, not for a five star hotel.
The politeness of staff was excellent. Just the wirless internet service!!
Dip pool in villa. Very bland architecture and gardens; beach very unattractive.
The rooms are absolutely breathtaking, the staff are the friendliest staff I have ever encountered and the value for money was out of this world. I don't think I can stay anywhere again and enjoy it as much!
The staff is helpful. Location is great. Altough you can walk to Chawana Town by the sea side, the neighbourhood is quite silent. Beach is not very convenient for swimming. The staff's English is very limited.
The resort facilities were good, was nice & relaxing Unprofessional when approaching a guest issue
Very nice and fairly small hotel with an Italian resturang with absolutely fantastic Italian food.
The staff went out of there way to make me comfortable, and the beauty of koh samui is unbeatable!
The infinity pool and the beach location
The hotel is situated in front of a beautiful beach (it is the most beautiful part in Chaweng, far away from noisy beach bars and too many people).The spa is very nice and its staff very professional. The entrance side to the rooms is not very nice (building on the left from reception). There are works in progress opposite the building and you don't have a nice view leaving or entering the room.
The rooms were clean enough and good looking. too small territory, no gym
ambience to make the door into the bathroom opaque and with latch
Staff well mannered and pleasant. Well maintained Beach front below expectation of a beach hotel in Koh Samui. Parking facility is not adequate.
We were treated like family at this delightful stylish relaxing property with sensational views over an infinity pool to Chaweng Beach. Great water features in the main wing. The pool area is a little bit small so you have to be quick to secure a prime spot!
A nice, small hotel at the north end of Chaweng beach, meaning more quiet and relaxed (positive) than the most busy part of Chaweng. Nice pool, but a bit limited space around for sun chairs. Facilities OK - the restaurant is great! Has fantastic Italian as well as Thai food - all day! (and also a nice breakfast buffet). Friendly and helpful staff. Some of the rooms and villas needs upgrading, but we had a very nice villa close to the pool and restaurant. Beach/sea: you have to walk quite a bit for swimming (shallow water), and when high water, it goes all the way to the stairs to the hotel. But fantastic view from the pool, and nice area on "beach" for small children, playing football etc. More/bigger beach area just "next door", as well as water sports.
the rooms were very clean, nice smelling and fresh. the staff was polite and very friendly. the hotel was in great location
seaside hotel, friendly staff, free canoe no free wifi.
Very good location in centre of busy Chaweng beach. Small boutique style hotel excellent service,friendly staff ,pool and gardens very attractive , rooms very clean close to shopping Rooms were on the small side
Very good location, the rooms are clean and finely decorated in a typical thai style. The restaurant is really good and so it's its staff We stay in a superior room with a private deep pool ( but there were other costumers in their balqony just over the pool, so it came to be not so private).Building works were in process in the field next to the hotel, and it was very noisy since early in the morning. We were moved to other room on our request. the receptionists were not helpfull and quite unfriendly.
We enjoyed the breakfasts and the attentive staff. We were close to everything we needed and nice beach frontge
Directly on the beach, beautiful rooms comfortable and thai traditional.Quiet garden even if this hotel is on Chaweng beach road. Close to the restaurants and nightlife spots The pool is too small. Expensive hotel if you pay directly on the website. With Booking.com it's much better as I got 33% discount.
Not too big, not too small, just the right size hotel. Great service, great relaxing atmosphere. Great beach, excellent size villas.(we stayed room26) Breakfast was great too. Nothing we didn't like about this place or the staff. Cheap eats right in front of the hotel across the road called Ninja Crepes. Strange name yes but great cheap food! Yes there were some mosquitoes but in our room it didn't cause any isses. They make an effort to get rid of them with oils and sprays and good mosquito nets over the bed. (I got bitten but as soon as i put cream on it calmed down. Mosquitoes here are not visious.)
the hotel was so clean and all the staff were so helpful. food was the best i ate whilst in samui. i would definitely reccomend to anybody absolutely no complaints at all
We liked the small size ,position and friendly staff. The beachfront and pool area was excellent.We had a great time and would stay there again.
the greenery, lighting, coconuts, beach... the pool is way too small and uninteresting. there could be a table with chairs inside to play cards or something..
Everything. The building noise next door when in having a spa treatment. They offered 30% discount for hotel guests at spa, however because I didn't ask for it I didn't receive the discount.
everything, it was perfect, very nice beach, not too crowded, very good breakfast and very helpful staff!
Very friendly staff, and beautifull hotel when the works are finished. It's a bit far from from the city and more then half of the hotel and the facilities are not finished yet. When finished it's a fantastic hotel!
A terrific luxury room in a spectacular hotel. Excellent pool. The best breakfast we have ever encountered. Sensational choice and all fresh. Many of the amenities like the gym and second pool were not ready at the time we stayed. The hotel land block is very steep and a challenge when returning at night. Although the room was stunning in design and spacious, we had booked a Deluxe Seaview room but it did not have a sea view. We had to stand on tip toe and lean over to catch a glimpse of any ocean. We were very disappointed.
the hotel staff was friendly and i liked the room it was excellent it gave us a lot of privacy. no 24hours room service
Everything was perfect. The staff is just excellent there. My my fractured her toe in the gym (her mistake) and the staff did everything possible to make sure we all were taken care of and comfortable. This included changing her room to a more convenient location on the ground floor of a building as close as possible to the reception area, a buggy whenever we wanted to go out, etc etc. By far, the best hotel in Samui.
Location. Room. We stayed in a pool villa which was excellant. The staff is friendly but if compared to Banyan Tree rersorts , they still have much to learn.... I have noted that booking.com mentioned below that I booked a Deluxe room while I booked the Pool Vila and that what we have got. The booking for the other members of the party was for deluxe rooms. The resort is located less than 5 minutes slow drive from the airport. As such , one should expect a free shuttle to and from the location. If you wish to use the hotel shuttle be ready to pay relatively high amount of money (when compared to other local transportation)..
Being close to everything... especially the beach, restaurants and shopping! Prices were very good and staff were very friendly and helped you with anything you needed or asked for. We were very lucky to be upgraded to the junior suite which was amazing... very clean and modern! Music in the morning was a little intense especially after a big night, would much prefer laid back music. Sometimes after the cleaners would clean the room they forgot on a few occasions to replace toilet paper and fresh shower towels... but apart from that they did an amazing job! Also didn't like the layout of the bathroom.. would've preferred that the shower and toilet have a step and be separated
-The staff are very friendly and always willing to help -food well priced for location and service. - well airconditioned rooms with plenty of bottled water -the bed are very hard -the breakfeast choice is very limited with breakfeast voucher. -public access to beach and bar passing though the middle of hotel and facilities made it very noisey especially late at night and early morning making it hard to sleep. -No clothes Iron available in rooms. - to many power blackouts rendering the rooms in darkness a backup generator would be good. - we would only recomend Ark Bar to younger travellers who want to party 24 hrs
I loved the location, nightlife, food, ambience, facilities and staff. Too many vendors on the beach...
The only plus - nice rooms. If you like jets flying over your head night and day, dozens of drunk misfits screaming and puking all over the place, no privacy and no peace and quiet whatsoever, filthy little pool, indifferent staff and the dirtiest part of the beach - come to Ark Bar.
The near to the beach and the city chaweng beach road was very good. The breakfast in the hotel was abundant - you can choose 5 things - for examle scrambled egg, cornflakes with milk, toast with butter and jam, fruits, pancake mit syrup... At the beach you have enough deck chairs and sunshades. The room was small with new furnitures and clean. You get towels for the beach. Room cleaning every day was very good. the staff did not speak enough good english. next to our room every 3 nights it was very loud - a party groop was there and made party every morning after coming back from disco at 5 am. After we called the reception it was quiet! At check the staff didn't wish us a nice trip/flight and didn't say goodby. :-(
The beach bar is really excellent, especially on beach party night each Wednesday. I enjoyed my stay at the Ark Bar Beach Resort and I would return. The bathrooms and shower facilty are very basic, however this can be overlooked as the bed was very comfortable and even though the bar is in very close proximity to the rooms it is suffieciently quiet to get to sleep.
good location No one bothered to tell us there will be construction work at 8 a.m. in the morning. When we complained about it the manager was very rude and did not care, and even claimed they "upgraded us" upon arrivel even though we got exactly the room we had reserved, and of course nobody mentioned any upgrade when we checked in.
Great location,nice staff,tasty breakfast Construction work on site didn't mind too much because we weren't in the room during the day and it finished at 6 in the evening.expensive restaurant sandwich, omlette, chips and 2 soft drinks cost us 15 euro.no free wi Fi
The comfort, the beach, the bar, the staff and the location
I thought the breakfast was awesome except that the toast was never cooked properly it being done on one side only although the waitress attended to it promptly. If the room I had was classed as Superior then I would have liked to have viewed a 'Standard'.
Very good location in Chaweng. Close to beach and night life. Modern rooms, clean and all necessary facilities there. Noisy people returning from the bars during the whole night. Hardly any view from rooms.