Otroligt servicevänlig och trevlig personal.,utmärkt matutbud fina valmöjligheter angående rumaltertnativ ,rena,rymliga och mycket välutrustade rum (Borneoalternativet) Möjligtvis närvaron av sandloppor vid stranden
Fantastiskt trevligt poolområde som passar både vuxna och barn. 5 restauranger med varierande mat och inriktning. Vi hade 4 riktigt bra dagar här och kan varmt rekomendera detta ställe.
Mycket bra anläggning med utmärkt service, många möjligheter till sysselsättning, fantastisk badstrand och en enormt fin golfanläggning. Nej
Location and facilities were fantastic. Not quite the relaxing time expected. Plenty of families having lots of fun and making vibrant use of all of the activities / facilities.
Paradise - had stayed at other Shangri-LA, Rasa Ria, and found Tanjung Aru to be equally wonderful.
Comfortable resort and very friendly staff. Tanjung wing rooms were clean and spacious with nice views. Food and drinks were expensive especially when compared to the local prices.
The food, the service and the staff was all excellent and our rooms were great. We loved the hotel itself but we found the food, water and soft drinks way too expensive. Although there was a some live music in the bar at night, we would have liked some music or entertainment outside, perhaps on the beach or near the pools? We found that guests disappeared after dinner and we either went into town or had to go to our room to watch television.
Staff is always very friendly. Fantastic place to stay, with very comfortable rooms. The new spa (Chi) is great. Italian restaurant is quite expensive, while we did not think the food was very special. It missed the extra touch.
Joined some hotel activities such as bird watching, cooking etc and played tennis. Relaxed at the swimming pool. Checking in/out is too slow. Reception staff are not so efficient. The Managers are very nice though.
Room service is great, good private jetty, and good spa The swimming pool is under renovation , but it didn't mark on booking.com ,jacuzzi and steam room were out of service during our stay, private beach is too small.
very very very very nice hotel
location and cleaness the limited restaurent choice
A Wonderful hotel with great view and good facilities. The best place in KK No.
Good location, friendly and helpful staff, great breakfast selection and good facilities. At first we were given a poorly located room but this was changed without to many problems, the hotel food and drink is very expensive.
Staff were excellent and very friendly. Free upgrade to superior room with sea view. Rooms are a little dated e.g. small old TV, stains on carpets.
The service and the room facilities The quality and taste of in-room dining food
The sea view and the convenient services hotel provided. I love staying in this hotel and this is not my 1st time staying. I am a bit disappointed because the room seems to be old and the window binding not in good condition. Toilet's room condition not very good.
Close to city and islands. Good and tasty food. Knowledge of hotel staff poor.
Excellent facilities, good location and value for money
Free hourly shuttle bus to and fro to KK town. Really convenient!! . Free WiFi service in the hotel lobby and the pool area. Good massage service but was slightly pricey. Spa staffs are very courteous. Nothing!!!
The location was good. Although Shangri La Tanjung Aru would have been just as good on hind sight. Regretted choosing Sutera Harbour. Initially given a supposed sea view room which actually had view of child pool and trees. We had to complain and they changed us. We had to trawl with all our luggage and child. On the last day of our stay we had no hot water and the electrcity blew out (didn't bother to fix this) because of a faulty iron which they provided. There was no iron or ironing board in our room when we arrived.
We had a great time. Club rooms and club amneties rock. The evening cocktail is something of very good quality.Location and overall property is awesome.. Old style tv even in the Club Rooms - Most of the Hotels have larger lcd screens now...Services at breakfast time in the lounge are extremely slow and the choice very limited...
convenience, next to the harbour, easy access to boats and islands pools were too basic, not deep. more for kids
Every thing The A/C
The staff were excellent! MERC was a nice experience. We had a superb seafood meal - snorkelling was great - as was the kayaking. Being able to swim and snorkel from our room was a real experience - the kids would swim over to say hi! The drinks in the evening at the Latitude Bar was a really lovely touch. We had some really quality family time there - intimate, personal atmosphere. We would definitely return - and split our time between Bungaraya and Gayana. Our initial impression was a little disappointing - location superb, however we had not been given adjoining rooms as requested (travellling with a 12 and 16 yr old) and the 'breakfast delivered to your room by boat' was not available. Having said that, the management were very quick to respond- change rooms for us asap and provided the breakfast we wanted. The intimate, personal atmosphere was superb - we wanted to stay longer! Only other comment would be that the first morning, breakfast was really lovely - small buffet and a la carte. The next 2 mornings were not as nice - obviously problems with the chefs or something - menu not offered although we were able to order.
The hotel is situated in a beautiful island in front of Kota Kinabalu. Pros are:location, hotel staff, snorkeling in front of the hotel is very nice, possibility to go also to the other hotel, by a free boat ride, that offers a magnificient beach in the morning-afternoon for free, Marine center where you can go and touch some sea-stuff. Restaurants.:I read some comments about the restaurants being a bit expensive, Think to choose your own fish from reproduction thanks by having the menu in your hand and that is not expensive . Personnel was very efficient: because of a sudden noise to air conditioning in the room we were offered immediately to change room. You wonder if sometime in an Eco marine resor, waters could be a little be cleaner, but when we and currents arrives this happens. Room prices are a little bit on the high side,
Wonderful location, excellent service from happy, friendly staff. Lovely pool that is good for swimming - not just a "leisure" pool. freshly cooked breakfast on the veranda delivered by boat! The arm chairs in the room are really uncomfortable.
amazing. all amazing hmm, not a fan of the jungle walk. too long, plus too many mosquitos and pythons!
Beautiful nature and view. The cottages are clean and nice. Loved that many fishes and birds can be seen, quiet and only sounds of cicada is around. Great for relaxing. Food was over-priced, not many choices for long stay. As the access to mainland is difficult, would be nicer if there are more choices and local dishes available.
All of the staffs are very kind and accommodating. Aside from this, the place is also cheap, clean and in a strategic location.
Requested for late check out up to 130 pm and they agreed. Their response to our needs were very immediate. Internet connections was excellent Breakfast was very simple & basic not much choice
This is a basic an quite small hotel, but it is clean and comfortable and reasonably priced and safe. Staff were great and very helpful. For a short stay in KK it is fine. Poor choice at breakfast, but plenty of places to eat outside of hotel. Rooms are quite small, but you get what you pay for in a city. Ignore the word deluxe ... it is basic but acceptable at this price
Location is very good to access main shopping mall or market area. And staffs were kind and gentle even though sometimes they forgot my order, it was acceptable with their polite attitude. WiFi didn't work in room. I had to stay in lobby. Breakfast was oily and not enough.
Amiable staffs. Prompt services. Great Chinese food at Level 2. Strategically positioned in town, convenient to travel.
Clean and friendly staff The coffee house because there is no "halal" even u serve no pork.
Please write at least 15 words the location is excellent. Good for shopping, eating and for praying (as a muslim) Car park is great problem
Very clean, good location Breakfast rather basic
The location of the hotel is pretty ideal. Shopping malls, seafood restaurant and pub is all within walking distance. There seems like lack of communication between the reception and the house keeping. I requested to be check in at 1pm, but was told to come back at 2pm as the room is not ready. When I check in at 2pm, once I open the door the room is still in a mess and the house keeping seems forgot to tidy up the room. And again, I have to wait for another 30 mins.
the staff... the room is too small .
It is so comfortable. /
it was far from the city and there was not enough restaurants and night livings around hotel
The staff were very welcoming and helpful. the breakfast buffets were superb. the situation was fine - at the enormous shopping mall some distance from the centre of kota kinabalu, but there was a free shuttle bus in and out...restaurants a-plenty were to be found in the mall. no
The location of the hotel is ideal for travel around town area.
a. attached to the hypermall (1 borneo), b. friendly staff a. swimming pool was too short and water is cold. b. the price is too high after a different room was offered.
the hotel staff is excellent, from housekeeping, cleaner, waiters, cooks to front offiice - everyone is excellent. Warm food is actually served warm - fantastic! Good choice of breakfast! hotel architecture and design are okay, but hotel esp room construction and layout are poor. Room is small, no place to walk around or pray for muslims. Doors and shower door dont close properly, bathroom door inconvenient and if not careful you or your kid could get locked in. Every corners are sharp - sink, shelves etc. Not a hotel for young children.
nice clean rooms - would come again location not in the city, but there is a fee shuttle bus or take a taki rm25
Ta new hotel so everything was great, the staff were friendly and helpful, room was very clean and comfortable and the buffet breakfast and dining room were really good although very busy also there was a free shuttle to airport ( though it only goes at certain times) the pool and gym also looked pretty good although we didn't use. Too far from city - outside the hotel you are stuck in a shopping mall, doesn't look like much else was around unless you catch a taxi or bus, but if shopping is your thing you will like this place (shopping in a mall was not our thing). The hotel is really nice but it would be better in the city!
Nice layout and design Extremely small room
The hotel had not received our booking so we had to email them out confrmation mail. Our room was dirty. Hotel staff seemed uninterested in service.
Trevligt hotell med bra frukost o nära till centrum(ca 500m)
The staff was great, Very serviceminded, a very nice breakfastwaitress with the name N... The room was nice and the cleaning were good. Location also good. Great fitnessroom.
Rent och snyggt. Bra rum. Frukosten något mycket lokalt betonad. Området kring hotellet tråkigt och mörkt kvällstid.
frukosten var mycket bra med många variationer, ett stort plus. nära till shopping och center med restauranger och shopping gallerier. jag tycker att man ska fler tv kanaler att välja mellan som det är just nu är antalet kanaler och kvalité väldigt begränsat. ett mer samlat internationellt utbud skulle inte skada.
Trevligt hotell med bra personal. Typisk engelsk kolonial stil, Ligger centralt i KK med många restaranger osv i närheten. Bra ställe att stanna tyill vid ett par nätter efter äventyr i annan del av Borneo
Personalen hjälpte oss med bokningar inför våra utflykter. De var väldigt vänliga och tipsade oss om restauranger och annat. Frukosten var inget vidare.
It is near to shopping centre and the restaurant around the hotel is good choice for me as the food is nice. It is really a budget hotel but it is best if the price can be re-adjusted. Kindly of expensive to stay in with the price I pay. Not that bad.
Everything is ok, just the room is a bit too small.
Nice new hotel in the centre of Kota Kinabalu
Comfortable rooms. Good location. The staff are very helpful and offer some good trips that pick up and drop you off at hotel. Wi-fi is not free.
The location is at the center of the city and easy access for me except there is no parking space assign to clients. I can go shopping without worrying about how to go the mall or so. Beside for a busy person like me the wireless is a plus point for a city hotel without extra fee. The room is comfortable enough but rather small for me. Non. The stay is ok.
good location no breadfast provided
very good location and price. There are many shops, restuarant, spa shop around the hotel. Like Waterfront, Centerpoint, Asia City all is walking distance. do not have elevator for the first floor. even though there are bus boys to take luggage, not convienence for my small baby's trolley.
The location is convenience to shopping mall. The TV is new but the signal received not good.
I particularly like the customer service. It's really great and they are really helpful throughout my entire stay. The room is nice and very 5-star looking. The hotel is located within the walking distance of major shopping centres such as the Centrepoint, Wisma Merdeka and the newly opened Suria Sabah. I am looking forward for my next trip to Kota Kinabalu. It's a great experience.
Very clean and well positioned in the middle of the town - a good 3 star experience and perfectly adequate for our needs None