Excellent customer service and friendliness from all staff - conceirge, reception, restaurant staff, executive lounge staff. Some supposedly non smoking rooms stinks of cigarettes. Please ensure non smoking rooms are just that.
Chech in staff could give some information about activities in the hotel like special dinners/happy hour/entertainment.We had to find out ourself
Concierge staff were fantastic. As were Cafe and Restaurant staff. The rooms are very out dated for the price. We travel 8 months of the year for business and stay in many hotels. Moved to a room with 2 single beds so did nto stay in King Guestroom Plus.
Nice spacious bedroom and spectacular river view Walls very thin -- can hear street traffic noise and plumbing/bathroom flushing of neighbouring rooms! Thin towels. No bedroom slippers.
The riverview from the room. Size of the room. Breakfast. Spa.
The location is near town, and the view overlooking the river was stunning. Furnishing was a bit old.
Friendliness of staff, access to city.
Service was very good at the Restaurants The curtains in the room could not close properly as the installation came off. The sink was leaking.
Staff is really helpfull and nice. Room is spacious and clean. The location is excellent.
Hospitality & Cleanliness
The hotel location is in city center and nearest to shopping mall which does not need a transport for shopping.
some of the facilities seems to no functioning such as toilet ventilation fans.. lights...
View from the hotel..
The convenience of the hotel being in the central as well as close to the river. Lighting in the room.
the bed is very comfy and clean
Location is very good, in the middle of Kuching City
location, breakfast Non responsivesive staff. Need to send frequent reminder.
Location very good. Free Spa for relaxing....
most definitely no extended check out possible
The friendliness of the staff.. Excellent!! The noise from across the river during their karaoke session at nights
The room was nicely decorated and it faces the river. The view then was so enchanting. We watched the sun rises and when the sun sets it was even more beautiful. The staffs esp at the entrance were friendly and helpful. I really enjoyed my stay at Grand Margherita Hotel, Kuching, Sarawak. No comment
The location of this hotel is the best in town. Excellent king sized bed, very comfortable. rooms are not that clean
The hotel design was fab, as was the layout and design of our room. We had welcome drinks on arrival and local cake. The manager couldn't have been more helpful during our stay, arranging tours and taxis for us. In fact all of the staff were extremely helpful and polite.The location was good and within short walking distance of the waterfront. While it was a little more expensive (but still a complete bargain compared to European prices!!)than other places we have stayed in Malaysia, it was well worth it. I highly recommend this hotel.
Very friendly and helpful staff, spacious and clean room with all comforts, excellent japanese restaurant in the hotel (room service is also available without any additional charge). We made late check-out and they didn't charge nothing for it. Nothig bad, Everything was perfect!!!
warm welcome, very privat, helpfull staff, great breakfast, individuel no complaints
Staff were very friendly and attentive from the moment we arrived until when we departed. Hotel offered all comforts of an International hotel but much more personal. High quality decor in rooms and hotel.
the room were clean n well design.
Helpful staff dated room, unclean windows (outside) unfortunately spoiled the great view from the suite.
Precious room and good view Bathroom is a little bit old
the internal decos
None The front desk staff is rude and the restaurant staff is not friendly; the MOD not meet us to solve our problem. Overall The staffs did not provide five star service
The staff were very helpful and friendly. Nothing was too much trouble for them
Suite space big, suitably furnished but maybe more utensils for kitchen/pantry. near amenities and city centre Living area tv so small, wall and floor maybe time for new coatings. only 2 bedromm slippers for 4 guest. not enough power points for electronic / mobile phones recharging
The room was very comfortable and the breakfast had a good range of local and international options. The food at breakfast was a little cold.
Only the reception area and staff are good for the money
COmfortable bed and clean room and good breakfast Hotel staff could not help us with questions about different things we wanted to see. I thought it was a bit pricey for what we got. I have stayed at other 5 star hotel rated hotels and i didnt think that this one warranted the cost.
Friendly and helpful staff, good location with free parking, restaurants onsite, and proximity to good dining and shopping options. When I stayed there the hotel constantly kept displays of stunningly beautiful tropical flowers throughout the lobby--a nice touch that lent an additional feeling of luxury. This hotel compares well to any good hotel, anywhere--no complaints.
Pullman is a very modern hotel in the centre of Kuching. Hotel staff is very friendly.
the interior of the hotel was nice and the room and the toilet was spacious. the swimming pool closes too early and the bellboy do not even bother to help me unload and carry my luggages to the lobby.Noone to help me and guide me to check in.
spacious, comfortable . My children like it especially the bath room. the shopping mall at the lower floor were not fully opening. only a few shops are opening for business.
Great location, nice spacious rooms, excellent beds and very clean Staff is not very friendly, kind of arrogant.
Convenient location. Clean and modern hotel. Everything works. Excellent breakfast, but expensive if a light breakfast is all that is needed. The restaurant prices are too high and way out of sync with food prices in the city.
The hotel was in an excellent location. As a brand new hotel it was obvious that the Pullman wanted to create a good impression and everything about the service and facilities was excellent.
It make me feel relly relax even though i am a local so far none
Staff was friendly and helpful. N/A
The hotel was new and well furnitured. The staff ws kindly and helpful! We stayed for four nights and the swimmingpool was closed.
new and clean room service selection very limited
Since we had went to a few 5 star hotel in Kuching but Pullman Hotel is the best hotel for us because hotel downstair have a big shopping centre so anytime anywhere we can enjoy shopping and the foods here. My 3 childrens very enjoy the hotel swimming pool because it was very clean and big. While come back to West M'sia I must recommend this Hotel to all my friends and also the travel agency to select the Pullman Hotel. Thanks Pullman!
Room temperature not very comfortable
Housekeeping was excellant, rooms were very clean The fish and chips were of poor standard, purchased in an empty restraurant and took 40mins to cook.
easy, good prices and family happy with quiet area not much activiti
Everything worked and for the price the facilities such as internet access and breakfast were good. It is just that the whole place is getting on in years and is a bit 70's like me.
The hot water was inconsistent, the airconditioning poor, the TV channels limited.
Nice hotel, with friendly and helpful staff. Quiet location. None
The food for breakfast was good and tasty, although not so much choices but still sufficient enough. The hotel was a little bit dark. Need more lightings.
I enjoyed our stay because the staff were so lovely and friendly. It helped to make it so enjoyable.
Attention to environmental issues (in particular saving water)
Walk distance from waterfront and shopping. There are cockroaches in e bedroom.
location is the best point.
pleasant obliging staff, convenient location, reasonable tariff, wonderful view from the upper floors. It would have been more convenient if our breakfasts had been included in the tariff...apparently all other guests had a breakfast meal ticket.We would have liked a more comfortable entrance sitting area. We regretted no swimming pool & would have paid a little extra for this facility.
Easy access to shopping centres, restaurants and cinemas None
The walkway to the courtyard was very dark.. no light was on...
Nice colonial style in a green setting with quite a good restaurant. Just too far from the city centre. Need to take a taxi for MYR 13 per trip.
The Basaga felt like a country home. Lovely entrance. The rooms were quite small, but we had an outside shower in a very private courtyard which we really liked. Very quiet. Breakfast was adequate and the outdoor setting for the meals was very nice. We had an evening meal there and it was good too. Next door and across the road are many local eateries. It was a 30 minute walk into the city centre, but we enjoyed that - it was part of our exercise program. Taxis are readily called if you so desire.
The very relaxed style which attracted guests and locals of all ages to the bar and restaurant..
This is a great hotel: an oasis in the city. Great and helpful staff, free internet, nice pool, great yard and garden. I can recommend all sating in Kuching to stay in Basaga! Maybe the menu could be more variable with a local specialities. The laundry service is terrible. I lost some of my cloths because of using this service.
Clean room, well furnished, everything worked. Very good LCD TV. Proper daily replenishment of drinking water and tea/coffee sachets. Breakfast was nowhere near what was advertised, totally inadequate. Reception staff were not knowledgeable about shopping and restaurants in Kuching,
Location and staff. outdated hotel and no value for money.
Very nice and helpful staff. The breakfast meets both Asian and European needs with real coffee served. Everybody seems to know the hotel in the town. The room could have been a bit more spacious.
We enjoyed the king sized bed in our room as well as small additions like free breakfast and water bottles in our room replenished daily. Perhaps some directions on where good local eating places are would be a nice touch
The design and the atmosphere, very welcoming staff..I would recommend it to anyone
The hotel staff were very helpful with arrangements for some trips we wanted to take whilst staying there. Also, they were good sources of information and willing to help. Free internet was great. Good atmosphere and good food.
Very friendly staff, excellent service and nice Atmosphere. A very clean hotel with modern design that is perfectly suited for a visit to Kuching.
Good service, nice overall presentation. Room spacious and comfortable.
the price... location..
The double bed. No
i feel like not comfortable to stay in because is quite old building and dirty look. Not much choices for eating out around this area.
free wifi in the lobby, room is nice and big, staff very friendly no safety box and wifi inside the room, bad location = we are in the middle of nowhere
Having easy excess to wireless internet that made communication good. Currently construction that is going on but I recognize this is temporary.
location, ethnic decorations
Near from town Breakfast and ala-carte are good.
The refrigerator was very dirty and not washed, stained and sticky! No one answered the telephone when we called Housekeeping and the Reception.
I would not hesitate coming back again and would recommend the hotel to everyone.