Holiday Inn Express Louisville Northeast

I payed for a non smoking room and my room reaked of smoke. The elevator safety certificate was expired. And the hotel was a mess with construction. The night manager was unpleasant and rude.

The hotel was conveniently located to the event we attended. There were restaurants nearby. The bed was comfortable. The nonsmoking room had a strong odor of smoke. There was a cigarette butt on the floor. I also saw cigarette butts in the hallway. I had to get Lysol spray from the front desk. The Sofa bed and the furniture were in need of being replaced.

This hotel was doing renovations which I was not told about. I had to use a side door and walk around all the construction to get to my room. I was not allowed to use the front door and had to use a side door that was kept open by a rock, not safe!

The rooms where clean and the staff was friendly The hotel was under construction. We arrived at 2 am and the work started at 7am. They should have put a note on the Internet about the construction or waited until after 11 to start work.

Location Bedbugs. Rude staff Who refused to switch me to the type of room I requested,although they were the ones that made the mistake. They insisted that I was lying about the type of room that I requested ... Mess and construction everywhere. Terrible hotel!

The location was adequate. The hotel was under construction out front, so everything was a mess. The front desk was not staffed/there was no one to check me in. No one was answering the phone either. Coffee was cold during breakfast, the elevator was not working.

Location and strong shower. Rooms, Halls need painting. Doors dirty, door handles same. Old towels fraying.

Very nice breakfast, and a 'business room' with computers.

Room was awful. The air did not work. Told the front desk and they were going to tell someone they said

Friendly staff, fairly clean hotel overall. Room was right next to maintenance/boiler room on first floor very noisey!

Hotel personal was nice. Room was clean. Hot tub not working first night and pool a little cool for a indoor pool.

Comfy bed and price The breakfast was substandard compared to other Holiday Inn Expresses I've stayed at. Terrible in fact.

Staff is rude. After setting up my rate over the phone 6 months prior and prepaying an advance rate, i arrived at the hotel on our first day of vacation. The manager wanted to change my rate, saying the rate was incorrect. After an extensive arguement, a refusal to give a refund and a denial to let us stay there at the rate pre charged to my credit card, we had no choice to stay. Throughout the rest of our stay, the staff was extremely rude including the need to make multiple requests for fresh towels as many of the employees do not speak or understand any form of English. The pool area spelled and despite the wide selection of equipment, was old and not properly maintained. In addition, the hotel seems to have front desk and reservation issues, as a couple with a block of rooms for a wedding was having the same issue as myself. I have had great success with holiday inn's as I stay at them reguraly but I would not stay here again and do not recommend anyone to stay here as well.

The rooms are old and in poor condition. The comforter was thin and the linens very grey. The room was fairly clean, however it was very disappointing considering the price was so high. I will be very reluctant to stay in another Holiday Inn Express unless I know it is new.