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Very helpful and friendly staff, eager to help and delive customer needs Bar prices were extortionate
It was close to the place we was dining at that evening. The fact that the room walls had stains on, the carpet had stains on, no proper ventilation to the room, it was under construction which was not mentioned to me before i went there!
friendliness of the bar staff no
noisy, outdated, slow internet and stil wired access (despite high speed written in the room), minibar empty, TV not working, temperature too hot and unable to sort out. I will not come back to this hotel anymore in the future.
Room was clean View of the carpark. Long walk to room.
It was local to where I needed to be There was a lot of noise from staff filling and emptying bins early in the mornings directly outside our room (approx 7:30 both mornings) The cost of drinks and refreshments at the bar/lounge where exspensive (£5.50 for a glas of wine!). I can see no reason why this should be so much more than a standard Bar/restarunt.
Location near lhr was very useful to us. Room was very comfortable. Check-in was a disaster, as we were not told where to find the room. We were told the room had two bedrooms, when we had booked two separate rooms. We eventually got our two rooms but it shouldn't have been so difficult after a tiring day.
We were attending a family wedding in Maidenhead. It was easy to jump in a taxi to the hotel from the railway station and within walking distance of the town centre. Good for families as the hotel has a swimming pool and a steam room & sauna for the adults. Good breakfast.
new clean fresh
breakfast was good apart from cup of tea having floating oily bits. shower was cold in the morning so we complained to staff along with other couples in our group. Staff confirmed they had problems but did not offer any compensation or reduction in our bill. Also it cost £9.70 for 2 vodka and cokes.........ridiculous prices. Also hotel did not think we were entitled to breakfast as aprt of this deal but our voucher showed we were so they had to send 2 breakfast vouchers up to our room after checking with management.
Excellent service at check-in. Room was ideal, comfortable and well-appointed. Breakfast arrangements (room in basement) were not great.
It would be nice to have a proper steam iron in the room. Overall the hotel was ok but for the price, there are better out there around the area. I thought that the service of the staff was fair but I suppose they were too busy since a function was on during our stay. The room itself was very good but I would not return to the hotel.
Reception very helpful, helped us with house hunting on their computer.Hotel easy to find very quiet setting. No noise in hotel at night no doors banging or shouting very relaxing. Breakfast not really up to expectation, not fresh enough or much choice.
Spacious, reasonabley equipped rooms in a pleasant setting Nothing
The hotel is set in very fine grounds and has a nice country house feel to it. It offered great value for money. The shower in my room had very little water pressure except whenit was scalding hot!
Interior decor was stunning. Surrounding area very nice
The hotel was everything one would expect for its class. The staff friendly helpful and efficient, the room was excellent, as was the restaurant. A minor comment: Wireless internet access should be included in the room rate as it was in other hotels of this class where we stayed on this trip.
Great Vaule for £100 special Rate. High Standard of Room with Robe &Slippers. Bar Snacks delicious as well.Like being in a quiet, realxing country home.
Helpful staff willing to go out of their way to help with a problem
I use the Hotel and Restraunt on a regular basis and have always found the location, food and most importantly the staff to be exemplary !
allt var kanon nej
Frukostbuffén Conciergen Mark var dessvärre snobbig och kort i tonen. Övrig personal var trevlig.
Please write at least 15 words No
äNlig kompetent personal. Bra engelsk frukost buffet. Läget för övernattning eller kort transfer via Heathrow är ypperligt. En icke fungerande fjärrkontroll för tv drog ner betyget något.
Närheten till flygplatsen Inchekningen anlände kl 18:30 rummet var ej tillgängligt. Enligt hotellreglerna skulle jag kunna cheka in kl 15:00 betalde för något som jag ej fick
Bra och bekvämt hotell med luftkonditionering och med läge nära tunnelbanan. Trots att det ligger bredvid Heathrow flygplats och man ser flygplanen på nära håll så hör man ingenting av detta utan kan sova ostört. Vi är mycket nöjda och skulle gärna bo där igen. Nej.
Läget passande beroende på tidig flygtid. Allt övrigt bra eller över medel. Lite mindre urval på frukosten, med svenska mått mätt.
Stora rum med bra möblering. Frukost OK. Stora resegrupper som man bör undvika att hamna bland vid utcheckning etc.
bra hotell för pengarna, hyfsat nära t-banan o bussar. nära flyget ( obs inget störande ljud från flyget) bra bar och restaurang
Läget passar mig bra för kundmöten
very good staff price was a bit high (eg internet access)
Very efficient check in, friendliness of staff.
This is a real gem of a hotel in the centre of Maidenhead. The hotel strives to, and succeeds in, facilitating total relaxation. The food in the restaurant was excellent. Overall a thoroughly enjoyable stay- and we will return!
Very small but nice/efficient spa facility, beautiful outdoor heated pool, nice room with comfortable bed, large bathroom with bathtub etc. Bathrobes and slippers provided. Since very small, steam room/sauna could get overcrowded easily. Exotic showers aren't user friendly as is the jacuzi in the pool. Bathrobes/slippers don't dry soon enough to be used again and we weren't provided clean/dry ones next day although all the other towels in the room were replaced. We had to walk through people having their dinner etc in our robes:( Restaurant was a huge rip off. Food was not worth the price and was bite-size. They serve bread themselves one at a time. So, you can't even have bread instead. Don't go there hungry. Waiters were intimidating and watching exteremely closely. We had more waiters than the food on our plate. Even so, they had a mix up -although only two tables were being served.
Welcomed with a glass of champagne. Always greeted by name.
Very comfortable, great service, good food. Cannot use spa on departure day after you have checked out of the room.
the staff the irritating noise in the room at night due to all kinds of technical installations outside!
The evening meal taken in the Hotel restaurant was of a superb standard with attentive staff and a standard of food that was exceptional. The hotel could not decide if it was a 5 or 4 diamond establishment. Conflicting ratings were evident on different literature and information within the hotel. If it had not been for the restaurant then our stay at the hotel would have been far below the standard I would expect from an establishment that has been rated 4 diamond recommended by AA. A fact that I have recommended to the AA that they review.
Excellent facilities and set in a good location - short drive to Marlow, Henley and surrounding area Poor service in bar Saturday evening. Worse on Sunday morning for breakfast. Waiting staff though numerous seemed disorganise dresulting in long waits and repeated ordering.
Room and breakfast
i had a wonderfull time the staff where very pleaseant and profetional and atentive.the food was delicious the rooms where lovely the hottub amazing. it was a great weekend away i really enjoyed it
Good parking, ecluded location. Too much slate!
Beautiful rooms, we stayed in the Suite which was gorgeous with a huge bath and great shower. The food was fantastic. Thoroughly recommended. Sunday morning breakfast service was slow as there was only one member of staff available.
Was not informed that restaurant does not open on Mondays. This would have made a difference when booking.
Lovely size room lovely location, friendly staff. When checking in room was not cleaned. Central heating not working in room, no phone in room, bath did not empty.
Helt ok hotell till ett rimligt pris. Ganska små rum. De hade uteservering på hotellet och det var en hel del ljud därifrån till ganska sent.
Sängarna +++ Belysningen på rummet usel.Duschen-typiskt engelsk=usel, trots att badrummet var nyreniverat
Ett utmärkt hotell till bra pris. Läge: Oslagbart vid Themsen mitt emot The Rowing Club. Nej
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Staff attention to detail, quality of room and location
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
När till flygplatsen med bra bussförbindelser. Lätt att ta sig till flygplatsen. Dyrt! Internetuppkoppling på rumet kostade runt 14 pund för 24h!
Det gick lätt att ta sig till och från flygplatsen. Det var en mycket bra frukost på morronen.
Nej inget speciellt Trots att vi lever i internetvärlden så är deras pris skyhögt
mycket bra frukost, rent och snyggt och stort rum. Bra möjlighet att träna och koppla av efter träningen. Rumservice och trevlig personal. Nära till flygplatsen- hoppa buss fungerar bra enda som man kan tänka är negativt så d va långt fr stan, skulle annars stanna där hela veckans vistelse. men bra allternativ nära heathrow !
Clean, good breakfast and free car parking at the rear.
We went out into maidenhead town centre
Almost everything. Whoever was above us (third floor) was wearing clogs and seemed not to have carpets!
A friendly, clean , and well positioned hotel with helpful staff that represents very good value.
the views overlooking the Thames were amazing from the bedroom! a bit disappointed that they ran out of cooked food at breakfast and the staff made no attempts to replenish the food.
It was quiet and not overcrowded; nice views of the river Breakfast was rather 'Plastic'
This hotel was fantastic, the staff where freindly, rooms where clean and the english breakfast was great, the views where very good, I really recommend this hotel.
This is a comforable well run hotel that is excellent valiue for money. Free wifi in the rooms and the view of the river Thames are a plus.
as its a very old hotel its becoming a little shabby
The reception staff were warm and welcoming in their approach The bar and waiting staff were very slow