Frukostbuffén Conciergen Mark var dessvärre snobbig och kort i tonen. Övrig personal var trevlig.
Närheten till flygplatsen Inchekningen anlände kl 18:30 rummet var ej tillgängligt. Enligt hotellreglerna skulle jag kunna cheka in kl 15:00 betalde för något som jag ej fick
äNlig kompetent personal. Bra engelsk frukost buffet. Läget för övernattning eller kort transfer via Heathrow är ypperligt. En icke fungerande fjärrkontroll för tv drog ner betyget något.
Please write at least 15 words No
allt var kanon nej
Helpful staff willing to go out of their way to help with a problem
The hotel was everything one would expect for its class. The staff friendly helpful and efficient, the room was excellent, as was the restaurant. A minor comment: Wireless internet access should be included in the room rate as it was in other hotels of this class where we stayed on this trip.
It would be nice to have a proper steam iron in the room. Overall the hotel was ok but for the price, there are better out there around the area. I thought that the service of the staff was fair but I suppose they were too busy since a function was on during our stay. The room itself was very good but I would not return to the hotel.
Spacious, reasonabley equipped rooms in a pleasant setting Nothing
Reception very helpful, helped us with house hunting on their computer.Hotel easy to find very quiet setting. No noise in hotel at night no doors banging or shouting very relaxing. Breakfast not really up to expectation, not fresh enough or much choice.
Excellent service at check-in. Room was ideal, comfortable and well-appointed. Breakfast arrangements (room in basement) were not great.
Interior decor was stunning. Surrounding area very nice
Great Vaule for £100 special Rate. High Standard of Room with Robe &Slippers. Bar Snacks delicious as well.Like being in a quiet, realxing country home.
The hotel is set in very fine grounds and has a nice country house feel to it. It offered great value for money. The shower in my room had very little water pressure except whenit was scalding hot!
I use the Hotel and Restraunt on a regular basis and have always found the location, food and most importantly the staff to be exemplary !
Helt ok hotell till ett rimligt pris. Ganska små rum. De hade uteservering på hotellet och det var en hel del ljud därifrån till ganska sent.
Sängarna +++ Belysningen på rummet usel.Duschen-typiskt engelsk=usel, trots att badrummet var nyreniverat
Ett utmärkt hotell till bra pris. Läge: Oslagbart vid Themsen mitt emot The Rowing Club. Nej
Room was clean View of the carpark. Long walk to room.
It was close to the place we was dining at that evening. The fact that the room walls had stains on, the carpet had stains on, no proper ventilation to the room, it was under construction which was not mentioned to me before i went there!
Location near lhr was very useful to us. Room was very comfortable. Check-in was a disaster, as we were not told where to find the room. We were told the room had two bedrooms, when we had booked two separate rooms. We eventually got our two rooms but it shouldn't have been so difficult after a tiring day.
noisy, outdated, slow internet and stil wired access (despite high speed written in the room), minibar empty, TV not working, temperature too hot and unable to sort out. I will not come back to this hotel anymore in the future.
friendliness of the bar staff no
Very helpful and friendly staff, eager to help and delive customer needs Bar prices were extortionate
new clean fresh
We were attending a family wedding in Maidenhead. It was easy to jump in a taxi to the hotel from the railway station and within walking distance of the town centre. Good for families as the hotel has a swimming pool and a steam room & sauna for the adults. Good breakfast.
It was local to where I needed to be There was a lot of noise from staff filling and emptying bins early in the mornings directly outside our room (approx 7:30 both mornings) The cost of drinks and refreshments at the bar/lounge where exspensive (£5.50 for a glas of wine!). I can see no reason why this should be so much more than a standard Bar/restarunt.
breakfast was good apart from cup of tea having floating oily bits. shower was cold in the morning so we complained to staff along with other couples in our group. Staff confirmed they had problems but did not offer any compensation or reduction in our bill. Also it cost £9.70 for 2 vodka and cokes.........ridiculous prices. Also hotel did not think we were entitled to breakfast as aprt of this deal but our voucher showed we were so they had to send 2 breakfast vouchers up to our room after checking with management.
mycket bra frukost, rent och snyggt och stort rum. Bra möjlighet att träna och koppla av efter träningen. Rumservice och trevlig personal. Nära till flygplatsen- hoppa buss fungerar bra enda som man kan tänka är negativt så d va långt fr stan, skulle annars stanna där hela veckans vistelse. men bra allternativ nära heathrow !
När till flygplatsen med bra bussförbindelser. Lätt att ta sig till flygplatsen. Dyrt! Internetuppkoppling på rumet kostade runt 14 pund för 24h!
Det gick lätt att ta sig till och från flygplatsen. Det var en mycket bra frukost på morronen.
Nej inget speciellt Trots att vi lever i internetvärlden så är deras pris skyhögt
Tillmötesgående personal, bra kommunikationer till och från hotellet. Skulle uppskattat riktig ost på frukosten. :-)
Stora och välutrustade rum med bekväma sängar. Trevlig personal och bra frukost. Utmärjt läge nära Heathrow.
Så bra och lämpligt beläget för att spendera natten på före avresa på Heathrow. Ej prisvärd mat (frukost).
We were in London for 22 hours to see a concert. We choosed a hotel close to Heathrow. Good standard, nice room, good service in the front desk.
snabb smidig in o utcheckning för vår kulturella bakgrund något påträngande servicepersonal, frukostbuffen var bra men förvänat
Läget passande beroende på tidig flygtid. Allt övrigt bra eller över medel. Lite mindre urval på frukosten, med svenska mått mätt.
Stora rum med bra möblering. Frukost OK. Stora resegrupper som man bör undvika att hamna bland vid utcheckning etc.
bra hotell för pengarna, hyfsat nära t-banan o bussar. nära flyget ( obs inget störande ljud från flyget) bra bar och restaurang
Läget passar mig bra för kundmöten
Bra och bekvämt hotell med luftkonditionering och med läge nära tunnelbanan. Trots att det ligger bredvid Heathrow flygplats och man ser flygplanen på nära håll så hör man ingenting av detta utan kan sova ostört. Vi är mycket nöjda och skulle gärna bo där igen. Nej.
The evening meal taken in the Hotel restaurant was of a superb standard with attentive staff and a standard of food that was exceptional. The hotel could not decide if it was a 5 or 4 diamond establishment. Conflicting ratings were evident on different literature and information within the hotel. If it had not been for the restaurant then our stay at the hotel would have been far below the standard I would expect from an establishment that has been rated 4 diamond recommended by AA. A fact that I have recommended to the AA that they review.
Welcomed with a glass of champagne. Always greeted by name.
the staff the irritating noise in the room at night due to all kinds of technical installations outside!
very good staff price was a bit high (eg internet access)
Very comfortable, great service, good food. Cannot use spa on departure day after you have checked out of the room.
Very efficient check in, friendliness of staff.
This is a real gem of a hotel in the centre of Maidenhead. The hotel strives to, and succeeds in, facilitating total relaxation. The food in the restaurant was excellent. Overall a thoroughly enjoyable stay- and we will return!
Very small but nice/efficient spa facility, beautiful outdoor heated pool, nice room with comfortable bed, large bathroom with bathtub etc. Bathrobes and slippers provided. Since very small, steam room/sauna could get overcrowded easily. Exotic showers aren't user friendly as is the jacuzi in the pool. Bathrobes/slippers don't dry soon enough to be used again and we weren't provided clean/dry ones next day although all the other towels in the room were replaced. We had to walk through people having their dinner etc in our robes:( Restaurant was a huge rip off. Food was not worth the price and was bite-size. They serve bread themselves one at a time. So, you can't even have bread instead. Don't go there hungry. Waiters were intimidating and watching exteremely closely. We had more waiters than the food on our plate. Even so, they had a mix up -although only two tables were being served.
the views overlooking the Thames were amazing from the bedroom! a bit disappointed that they ran out of cooked food at breakfast and the staff made no attempts to replenish the food.
as its a very old hotel its becoming a little shabby
Clean, good breakfast and free car parking at the rear.
This is a comforable well run hotel that is excellent valiue for money. Free wifi in the rooms and the view of the river Thames are a plus.
A friendly, clean , and well positioned hotel with helpful staff that represents very good value.
The reception staff were warm and welcoming in their approach The bar and waiting staff were very slow
Almost everything. Whoever was above us (third floor) was wearing clogs and seemed not to have carpets!
We went out into maidenhead town centre
This hotel was fantastic, the staff where freindly, rooms where clean and the english breakfast was great, the views where very good, I really recommend this hotel.
It was quiet and not overcrowded; nice views of the river Breakfast was rather 'Plastic'
It was close to Heathrow. The young men working were very positive and helpful. It was extremely difficult to find, even the sign was not clearly visible from the small access road. We drove through junk yards and thought we were lost and just by chance saw the sign. The river is barely visible.
friendly, helpful staff poor bar/restaraunt. Beds very soft/uncomfortable
Rooms excellent, Parking expensive @ £15pn and not mentioned on the Internet. Breakfast n£10 also expensive. Many hotel fail to offer a quick start breakfast like you would have at home - Toast and go. Many travellers don't want a large English especially by the end of the week. Perhaps worthy of consideration
The conditions of room and toilet are good. Really close to Tube station Free Internet in the room but the given password not work Fire alarm "falsely" rang in early morning
Enjoyed the bar very much.The rooms are superb.The staff excellent.Great value for money.
The hotel was within walking distance (4omins) of Twickenham Rugby stadium which is where we wanted to be. Due to the wrong booking (family rooms cannot have an extra bed), the staff were keen to find us accommodation in another room. Hotel in pleasant enough area, basic and clean. We booked a family room and asked for an extra bed in the comments part of the booking (for 4 of us) - the website showed all rooms could be booked with 1 extra bed added. However this is not the case - family rooms for 3 cannot have an extra bed added. Fortunately there was a room free on the ground floor (with bathroom facilities for disabled) which they gave us. This had 1 double bed and 1 double sofa bed. Unfortunately, no heating so room was quite cool.
Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful! No bad points!
Fantastic room good hotel all that you could need. Pre Charge of Credit card no receipt offered or given Front rooms in the hotel could be noisy from street side.
superb location. 1st class service by all of the staff. good value for money.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
Very friendly staff and conveniently located next to Heathrow for those early morning flights.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent. Very minor point had slight problem with shower.
Friendliness of staff. Homeliness. Good meals. It was nice getting away from hustle and bustle while still being in touch.
Hotel is closer to bus stop and comfortable if public transport is used Hotel staff can help in booking / arranging cabs The hotel is not closer to any stores
The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.
well it was cheap and clean room was very small.. cats would have problems swing mice around... well you get the idea... no towels in the room, had to ask and no mike for the coffee again had to ask felt it was a big favour that they let me have some, oh and the beds are covered in a plastic sheet-not good !
The reception was very helpful and welcoming. The neighbourhood between the hotel and the train station was very intimidating.
The staff were extremely friendly and allowed us to hang around in the lounge all day after we checked out. Made it easy for us. Thanks!
good service, quiet location
I like it's location for easy access to Hayes & Harlington Station which enable's you to get to London,Also Heathrow is just a 3 mile bus ride away. The breakfast leaves a lot to be desired my idea of an English Breakfast includes bacon.
Location and friendly staff. The hotel was very dirty.
Having spoken to the new owner who took charge in January, we think the hotel will be really nice when all the work has been completed.
Proximity to the airport. The room was dirty, bed was old, pillows were no doubt full of dust mites, and the neighborhood was dirty and run down. Boarded up buildings and trash everywhere.
1. The room was freezing cold on arrival, and it need not have been, as the hotel heating system was ok. The staff had simply neglected to prepare the room for our arrival, the radiators in the room only required switching on one hour before we arrived and all would have been much better. 2. Car parking facilities were poor and information was inadequate .
Excellent hotel very clean staff very friendly. Food in ajoining pub very nice
It was easy to get to and suitable for us near Southall the banging of the doors during the night, the room got very hot during the night and the AC failed
Cleanliness & helpfulness of staff Would have liked more precise details of the different hotels in Hayes area when booking on line. I booked for Hayes, when in fact the one I wanted is classified as m4j4.
it was clean, the staff were friendly and pleasant. The room was a good size, and the bed was comfortable ! The only thing missing was a fridge in the room :)otherwise great
Combination of location to Heathrow and the room rate plus free car park. Shopping Centre across the road good for light snacks. Restaurant next door is a good mix as well; it was also the location for the included breakfast. Price of internet access too involved and costly when a short period only required.
Reception Staff (Rebecca and Natalie) were exeptionally professional, helpful and friendly. Desk top needed a wipe. Air condtion unit smelled.
friendliness and helpfulness of staff....good clean hotel that suited my requirements... just wanted to sleep so didnt find any...
The hotel was clean, staff friendly, as described on the booking Had to pay for Wi-fi which is normally free at most hotels
Friendly and clean plus good food.
Friendly staff, decent room for the money, breakfast in bed option. Rooms were cold. Bathroom window didn't close properly causing icy draught (on coldest night of the year so far) - reception offered extra heater though.
quite location, clean room, good breakfast expensive for this type of hotel
Flexible, welcoming, fine atmosphere, easy parking, breakfast buffet, rowing theme.
we were made very welcomed,treated well a bit chilly in bathroom,shower was not great
The people who worked there. The rowing theme!
Big , well equiped family room no chef available on the weekend so only had average bar meal.
Breakfast No indication of vehicle entrance at night and no indication of reception entrance lead to walking around the whole hotel with luggage. The shower had been bodged up and was useless.
We found the staff friendly and helpful Only one hand and one bath towel were left in our room although this was quickly rectified. At breakfast, which was reasonable, we asked for tea and coffee but although a milk jug was delivered by the waitress there was no milk in it!
The people were friendly. The room was very small, outdated and right next to a fire escape, I could hear people going out after I went to bed. The hotel had a break in an my credit card details that you sent them got stolen and in a rush got a phone call and had to cancel my card. In the morning I had breakfast at 08.30 and it was a sort of buffet, everything was dried up. and very hard. No juice, except a jug with only a drop of I think grapefruit.
i had a wonderfull time the staff where very pleaseant and profetional and atentive.the food was delicious the rooms where lovely the hottub amazing. it was a great weekend away i really enjoyed it
Room and breakfast
Excellent facilities and set in a good location - short drive to Marlow, Henley and surrounding area Poor service in bar Saturday evening. Worse on Sunday morning for breakfast. Waiting staff though numerous seemed disorganise dresulting in long waits and repeated ordering.
Beautiful rooms, we stayed in the Suite which was gorgeous with a huge bath and great shower. The food was fantastic. Thoroughly recommended. Sunday morning breakfast service was slow as there was only one member of staff available.
Was not informed that restaurant does not open on Mondays. This would have made a difference when booking.
Lovely size room lovely location, friendly staff. When checking in room was not cleaned. Central heating not working in room, no phone in room, bath did not empty.
Good parking, ecluded location. Too much slate!
I and my partner enjoyed our stay at the hotel and the staff were like family to us. We would definately love to come back. None
Non About all
cheap, free parking. My husband found this hotel cheap looking. Later on a condomw wrap was found under the pillow. Will never stay there again even for a cheaper fare.