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Room very clean and tidy. bathroom very clean. Some noise from other rooms, not sure if enough sound insulation
The location There was no hot water in the room due to problems with a boiler. No one advised us of this until we complained even though they were aware of the problems.
A fabulous modern hotel, great facilities,exceptionally clean,breakfast served until 11am which was very tasty and well presented and a welcoming late midday checkout too!. Extremely polite chap on reception.Ideal location for shopping and theatre. Would highly recommend a weekend break at this hotel...
Very clean, Staff friendly and professional, spacious. Close to football ground. Restaurant good. Not really bad, but taps in bath difficult to operate,noise from corridor at night.
the rooms had luxury fittings. the bed was very comfortable including the pillows. the bathroom was well stocked and clean. the hotel bar shut at 11.30pm. It was disappointing when we arrived back from a party and was unable continue catching up with friends
Good hotel , rooms etc and we did get a small £41 refund due to the problems encountered below. Hotel had made no provision for hotel services for the Ulster Rugby guests who were staying there. (Most of the guests). On Sunday 10th, contrary to the e-mails we had received in February, all of the bar and restaurant facilities had been let out to Northampton corporate clients (not hotel Guests) and no provision made for hotel guests. Many of us had to go to the adjacent asda store to obtain beer and we were obliged to sit out on the grass with this before the Northampton v Ulster match!!
I was attending the football match at MK Dons Staduim. No
Very comfortable bed which meant a good nights sleep! Breakfast could have been better. There were only two pieces of bread left and no plates to put it on after it had been toasted. We had to ask twice for side plates for our table and the salt cellar didnt work.
Room was nice staff were friendly, unfortunatley I only checked into my room and had a quick breakfast and left so no time to relax and enjoy!
Everything, from helpfull staff to decoration None
Clean, Friendly staff. How water not working in 1st room but given another room with no hassle.
the staff,esp duty manager were very helpful. very impressed with their customer service. leisure facilities need updating
Clean, friendly staff, good area for shopping. Prices in the bar, like most hotels it stops you staying at hotel for drinks.
Pleasant staff....excellent and extremely helpful duty manager NICK...really makes u feel comfortable when staff are child friendly No
Clean comfortable rooms. The staff were helpful, breakfast buffet very good. Parking was easy. Booked two deluxe rooms , one had a balcony the other did not , I felt that they should have been the same.
We were there for the concert at the National Bowl, the hotel was well placed for walking, there were also nice bars and restaurants nearby and also a shopping centre. The breakfast was very nice too.. The hotel was great and the staff were very friendly, nothing we didnt like
The hotel was ideally located for the Hub only a short walk and its surrounding facilities.
It was all good I had a very nice time thank you None
Very helpful and friendly staff Coffee needs to improve. It would be nice to have espresso coffee. Rest of breakfast was excellent
Free swimming pool, free parking, very close to a shopping centre, quiet in the night. Overpriced, internet 15 GBP for 24 hours (and it was broken in my room), parking was full all the time.
Room was very good, as expected, minor issue with air con sorted out easily and quickly (10 mins) Staff unobtrusive but always available and helpful. Breakfast layout seemed a little confusing (1st stay at this hotel)
Quiet room with good views of a beautiful sunset. We were unable to have a light continental breakfast only offered Full English at £10 pp which we thought excesive for what we wanted.
Excellent location, central. Very good english buffet breakfast!!!
The hotel rooms are quiet - you cannot hear next door - breakfast was great too. nothing
In city centre near city shopping Non
The restaurant tried to charge me £20 for two orders of tea and toast so when purchasing small amounts of food, make sure to tell the till operator you are not buying the standard ten pound breakfast. Also, parking costs £1.50 per day.
The cleanliness of room and bathroom. The restaurant was really nice as well. 2:30pm check in. Would be better if it could be a bit earlier.
staff were very welcoming, very near to the bars.
Close to restaurants Car parking on other side of the street
it's calm the coffee maker in the room the smell of the towells
Parking Directions were not great
Very good value. Would not recommend Harvester Pub which is adjacent to the Holiday Inn. Very poor meal. Insufficient lighting in room.
I have stayed at this hotel many times as it is near to my parents.I think the staff are second to none, they are helpful, polite, and pleasant. I like the design and layout of the hotel it is very comfortable. I like the nearnes to Willen Lake. Nothing I did not like.
size and cleanliness of room and plenty and good choice of breakfast
Very clean hotel and room n/a
Efficient staff, good ground floor lounge and bar/eating areas, better than expected continental breakfast. Not enough tea/coffee/sugar provided in the room, also one of the milk cartons was 'off'.
Proximity to work locations
customer service at @ reception
Well placed for the purpose of my visit, and an early breakfast which fitted in well with my timetable
Clean and friendly Nonthing
A very pleasant hotel, with attractive bar and communal areas. Would have beeen nice if they had prepared the sofa bed for the kids, but that's just being picky.
i would like to have a copy of my bill,as i did not receive one
The value for money and access to a restaurant - altough not used on this occassion. Staff were excellent. Finding 3 black hairs in the bed - rather off putting. This is not a complaint - just a heads up re need to be careful re 'stray hairs'.Tiredness of the decor, stains/ marks on walls. Would recommend with warning re decor, so expectations are realistic. Suspect/ hope bed was a one off issue.
Reception, breakfast quick check in and out Rooms are not so modern anymore hard to find at night, no signs on the road !
The location for business meeting The gym facilities were rather sparse, as was the room service menu.
Helpfull and curteous staff. Free wifi and convenient location near a5 Some part of the hotel while clean and functional seemed a little tired and in need of updating, especially after coming through a modern well designed reception area. Wish net curtains had been fitted to downstairs rooms.
A bit dated
staff were amenable to my required requests - dinner before 7pm on sat night as I had 2 young children who needed feeding early. Very freindly staff - thank you dinner late and breakfast at weekend late with only room service option for early starts which was only continental and basic at that.
The hotel was quiet, clean and had some good facilities such as a swimming pool. Breakfast was included. We would stay here again. There were really no bad points about our stay.
The place was clean, the reception staff were friendly and the location was quiet The bar shuts at 11pm irrespective of whether there are reasonable numbers of guests in the bar
Clean room Tv reception extremely bad in room. Floorboards need attention - a guest staying in the room above was walking around at 1.30am, 4.00am & 5.15am every time woke me because floorboards were creeking so much.
The room was well furnished and the views were nice
Not much The price of drinks was outrageous ! The receptionist was unsmiling and curt. The duvets were far too hot.
Nice place with park. Easy and close parking. Efficient reception personnel. Shower system. So typically British...
the location the staff forgot to give me the promised wake up call and I nearly missed my meeting
The staff were efficient, the room was excellent, I have paid a lot more and had worse facilities The food on the room service menu was expensive
The building and surroundings are very pretty from outside.The corridor carpets leading to my room were very shabby and in need of replacement, these did not give a very good first impression at all. The room however was better than expected with a flat screen tv, a lovely big comfy bed and an impressive bathroom. The room was very cold and i found it difficult to sleep during the night as a result of this. No radiators but air con unit may have been able to give out heat but we could not figure out how to get warm air from it or if it was possible?
THE most comfortable bed n/a
The room was comfortable and well priced. There was confusion over the billing of another room's meals to my account which took some time to sort out.
The staff were very helpful and friendly but we felt disorganised. As above, disorganised, did not pay attention to detail with regard to the wedding function we were attending, They forgot to serve canapes with the pre wedding breakfast drink, the food was bland, and service disorganised.
safe parking , quiet room and leisure facilities leisure facilities opened 7am an earlier opening would facilitiate morning exercise.
Very comfortable, as the hotel is mainly set up to host conferences and large groups, it is slightly impersonal for single travellers / couples
My room was cold and I had a cold shower in the morning. I did complain to reception - but was not compensated in any way. I did however really like the venue.
Friendly efficient staff, clean good sized rooms, good bathrooms Breakfast disappointing - limited fruit/cereals/light breakfast options
The price of the food in the hotel is extortionate. i had a small bowl of salad in the bar on my first nights stay. £15. On my second night, i was told i was not allowed to eat in the bar and that i had to eat in the restaurant. i had the same small bowl of salad and was charged £25! Outrageous
I liked the location of the hotel and the reception staff were very helpful and booked meals outside the hotel for us. The spa facilities were a joke the pool tempature was tepid/cold the jacuzzi was not working and the the seperation of the mens lockers from the spa was not user frendly. The arrangements for breakfast were the lowest standard I have experienced ant any other Hayley hotel and I have stayed at Swindon eastwood and the Palace Manchester, with lack of choice and buffet not being topped up proberly.
good breakfast and friendly waiting staff hot tap did not work for bath. reported to reception but was not attended to during 3 night stay
I thought the room was ok. I thought the food was excellent. The location wonderfull. I would have liked a the terrestrial channels on the TV if I had stayed longer.
Was suprised thought it was a country hotel turned out to be a modern conference center attached to an old building See above - fine for a conference but probably not a selection for a hotel stay - also long long walk through many corridors to room - if you have more than hand luggage you don't want to take it in
lovely countryside nice hotel and staff a little too big
Very nice staff that made us feel like we were in a fine country home. Charming bar with interesting mix of people, some even dressed in tuxedos. Outstanding Luxurious Breakfast and service. Easy parking and included Woburn Abbey entrance. very warm rooms as no air-conditioning.
Close to Woburn Golf Club Room not massive.
Very good food & service. Very close to Woburn Glof Club
Excellent Food Good Location Bed bit small, Room and bathroom basic
Will be writing a letter of complaint.
Quiet, rooms comfortable and a good breakfast. Very friendly and helpful hosts. Would definitely recommend to others. No complaints with regards to the hotel but we didn't have our own transport and the busses are few and far between which meant we had to rely on taxis.
cereal and fruit juices for breakfast were complimentary but we paid a bit extra (£3-4) for english breakfast. hotel adjoined to pub/restrauant which has very reasonably priced food with excellent staff manning the bar. tv only had 3 chanels with poor reception
Tidy and good location Had to chase receptioist as no one on desk & phone not answered
Excellent staff, nothing too much trouble. Wonderful for children, food ,play area. Could do with a residents lounge. Finding the hotel from Milton Keynes a nightmare as you end up in a building site, this should be mentioned.
The breakfast was very good value for money, amd the staff were friendly the bed was a bit too soft and there was a cockroach in the bathroom.
The bar food menu was very good. The staff were friendly and helpful. The room next door had the TV on very loud making it difficult to sleep. The tap washer in the basin hot tap needed fixing.
It was situated in a convenient place for the training course I was going to.
It was conveniently close to where we wanted to stay Hotel staff not very friendly on reception no smile and no eye contact with us the guests and the room had a funny smell. Bathroom a bit dated
nice pub and rooms
Good Food large servings Room was smokey even thogh it was a no smokeing room
The location. Bathroom suite
The food was excellant
Good position with plenty to do in town Late party with loud music playing. No lights working on the corridor of the Coach House
We attended a wedding reception which was organised very well - our room was comfortable. No dislikes at all
Comfortable hotel with interesting history
I was looking for a rustic village inn with some character, this is exactly what I got, wooden beams in the room and antique furniture, slanting floors and creaking floorboards. The Cock Hotel is comfy and cosy and very welcoming. Perfect for a weekend getaway, we would defintely go back. Very happy customer.
good food,warm and comfortable room lack of television channels in room ,could only get 4 tv stations ,no channel five
Good service and value.
It was quieter than we expected which was good. Had a good feel to it. It will be better when the renovations are complete. It will be an achievement to complete by 9th!
No stairs as requested. Good fOOD Lacked local people with familiraty to stony
Good value. Reasonably comfortable room well equipped.Breakfast choices good. Staff friendly. Room decor rather tired. Room a little cramped, therefore bed not a large double. Lighting in room rather dull.Some delay in getting the order of things right at breakfast E.g long wait for tea/coffee, toast not arriving with main breakfast.