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Good hotel , rooms etc and we did get a small £41 refund due to the problems encountered below. Hotel had made no provision for hotel services for the Ulster Rugby guests who were staying there. (Most of the guests). On Sunday 10th, contrary to the e-mails we had received in February, all of the bar and restaurant facilities had been let out to Northampton corporate clients (not hotel Guests) and no provision made for hotel guests. Many of us had to go to the adjacent asda store to obtain beer and we were obliged to sit out on the grass with this before the Northampton v Ulster match!!
The location There was no hot water in the room due to problems with a boiler. No one advised us of this until we complained even though they were aware of the problems.
Everything, from helpfull staff to decoration None
the rooms had luxury fittings. the bed was very comfortable including the pillows. the bathroom was well stocked and clean. the hotel bar shut at 11.30pm. It was disappointing when we arrived back from a party and was unable continue catching up with friends
Room was nice staff were friendly, unfortunatley I only checked into my room and had a quick breakfast and left so no time to relax and enjoy!
Very clean, Staff friendly and professional, spacious. Close to football ground. Restaurant good. Not really bad, but taps in bath difficult to operate,noise from corridor at night.
Very comfortable bed which meant a good nights sleep! Breakfast could have been better. There were only two pieces of bread left and no plates to put it on after it had been toasted. We had to ask twice for side plates for our table and the salt cellar didnt work.
I was attending the football match at MK Dons Staduim. No
Room very clean and tidy. bathroom very clean. Some noise from other rooms, not sure if enough sound insulation
A fabulous modern hotel, great facilities,exceptionally clean,breakfast served until 11am which was very tasty and well presented and a welcoming late midday checkout too!. Extremely polite chap on reception.Ideal location for shopping and theatre. Would highly recommend a weekend break at this hotel...
Close to restaurants Car parking on other side of the street
it's calm the coffee maker in the room the smell of the towells
Room was very good, as expected, minor issue with air con sorted out easily and quickly (10 mins) Staff unobtrusive but always available and helpful. Breakfast layout seemed a little confusing (1st stay at this hotel)
The cleanliness of room and bathroom. The restaurant was really nice as well. 2:30pm check in. Would be better if it could be a bit earlier.
The restaurant tried to charge me £20 for two orders of tea and toast so when purchasing small amounts of food, make sure to tell the till operator you are not buying the standard ten pound breakfast. Also, parking costs £1.50 per day.
The hotel rooms are quiet - you cannot hear next door - breakfast was great too. nothing
staff were very welcoming, very near to the bars.
Excellent location, central. Very good english buffet breakfast!!!
Quiet room with good views of a beautiful sunset. We were unable to have a light continental breakfast only offered Full English at £10 pp which we thought excesive for what we wanted.
In city centre near city shopping Non
We were there for the concert at the National Bowl, the hotel was well placed for walking, there were also nice bars and restaurants nearby and also a shopping centre. The breakfast was very nice too.. The hotel was great and the staff were very friendly, nothing we didnt like
The hotel was ideally located for the Hub only a short walk and its surrounding facilities.
Very helpful and friendly staff Coffee needs to improve. It would be nice to have espresso coffee. Rest of breakfast was excellent
Clean, Friendly staff. How water not working in 1st room but given another room with no hassle.
Pleasant staff....excellent and extremely helpful duty manager NICK...really makes u feel comfortable when staff are child friendly No
the staff,esp duty manager were very helpful. very impressed with their customer service. leisure facilities need updating
Free swimming pool, free parking, very close to a shopping centre, quiet in the night. Overpriced, internet 15 GBP for 24 hours (and it was broken in my room), parking was full all the time.
Clean, friendly staff, good area for shopping. Prices in the bar, like most hotels it stops you staying at hotel for drinks.
It was all good I had a very nice time thank you None
Clean comfortable rooms. The staff were helpful, breakfast buffet very good. Parking was easy. Booked two deluxe rooms , one had a balcony the other did not , I felt that they should have been the same.
Efficient staff, good ground floor lounge and bar/eating areas, better than expected continental breakfast. Not enough tea/coffee/sugar provided in the room, also one of the milk cartons was 'off'.
I have stayed at this hotel many times as it is near to my parents.I think the staff are second to none, they are helpful, polite, and pleasant. I like the design and layout of the hotel it is very comfortable. I like the nearnes to Willen Lake. Nothing I did not like.
Parking Directions were not great
Proximity to work locations
Clean and friendly Nonthing
Well placed for the purpose of my visit, and an early breakfast which fitted in well with my timetable
Very clean hotel and room n/a
A very pleasant hotel, with attractive bar and communal areas. Would have beeen nice if they had prepared the sofa bed for the kids, but that's just being picky.
size and cleanliness of room and plenty and good choice of breakfast
customer service at @ reception
Very good value. Would not recommend Harvester Pub which is adjacent to the Holiday Inn. Very poor meal. Insufficient lighting in room.
Helpfull and curteous staff. Free wifi and convenient location near a5 Some part of the hotel while clean and functional seemed a little tired and in need of updating, especially after coming through a modern well designed reception area. Wish net curtains had been fitted to downstairs rooms.
Reception, breakfast quick check in and out Rooms are not so modern anymore hard to find at night, no signs on the road !
The location for business meeting The gym facilities were rather sparse, as was the room service menu.
i would like to have a copy of my bill,as i did not receive one
The hotel was quiet, clean and had some good facilities such as a swimming pool. Breakfast was included. We would stay here again. There were really no bad points about our stay.
The place was clean, the reception staff were friendly and the location was quiet The bar shuts at 11pm irrespective of whether there are reasonable numbers of guests in the bar
staff were amenable to my required requests - dinner before 7pm on sat night as I had 2 young children who needed feeding early. Very freindly staff - thank you dinner late and breakfast at weekend late with only room service option for early starts which was only continental and basic at that.
A bit dated
The value for money and access to a restaurant - altough not used on this occassion. Staff were excellent. Finding 3 black hairs in the bed - rather off putting. This is not a complaint - just a heads up re need to be careful re 'stray hairs'.Tiredness of the decor, stains/ marks on walls. Would recommend with warning re decor, so expectations are realistic. Suspect/ hope bed was a one off issue.
Clean room Tv reception extremely bad in room. Floorboards need attention - a guest staying in the room above was walking around at 1.30am, 4.00am & 5.15am every time woke me because floorboards were creeking so much.
The staff were efficient, the room was excellent, I have paid a lot more and had worse facilities The food on the room service menu was expensive
the location the staff forgot to give me the promised wake up call and I nearly missed my meeting
The staff were very helpful and friendly but we felt disorganised. As above, disorganised, did not pay attention to detail with regard to the wedding function we were attending, They forgot to serve canapes with the pre wedding breakfast drink, the food was bland, and service disorganised.
Not much The price of drinks was outrageous ! The receptionist was unsmiling and curt. The duvets were far too hot.
THE most comfortable bed n/a
The room was well furnished and the views were nice
The room was comfortable and well priced. There was confusion over the billing of another room's meals to my account which took some time to sort out.
The building and surroundings are very pretty from outside.The corridor carpets leading to my room were very shabby and in need of replacement, these did not give a very good first impression at all. The room however was better than expected with a flat screen tv, a lovely big comfy bed and an impressive bathroom. The room was very cold and i found it difficult to sleep during the night as a result of this. No radiators but air con unit may have been able to give out heat but we could not figure out how to get warm air from it or if it was possible?
Nice place with park. Easy and close parking. Efficient reception personnel. Shower system. So typically British...
good breakfast and friendly waiting staff hot tap did not work for bath. reported to reception but was not attended to during 3 night stay
lovely countryside nice hotel and staff a little too big
I liked the location of the hotel and the reception staff were very helpful and booked meals outside the hotel for us. The spa facilities were a joke the pool tempature was tepid/cold the jacuzzi was not working and the the seperation of the mens lockers from the spa was not user frendly. The arrangements for breakfast were the lowest standard I have experienced ant any other Hayley hotel and I have stayed at Swindon eastwood and the Palace Manchester, with lack of choice and buffet not being topped up proberly.
My room was cold and I had a cold shower in the morning. I did complain to reception - but was not compensated in any way. I did however really like the venue.
Very comfortable, as the hotel is mainly set up to host conferences and large groups, it is slightly impersonal for single travellers / couples
Was suprised thought it was a country hotel turned out to be a modern conference center attached to an old building See above - fine for a conference but probably not a selection for a hotel stay - also long long walk through many corridors to room - if you have more than hand luggage you don't want to take it in
Friendly efficient staff, clean good sized rooms, good bathrooms Breakfast disappointing - limited fruit/cereals/light breakfast options
I thought the room was ok. I thought the food was excellent. The location wonderfull. I would have liked a the terrestrial channels on the TV if I had stayed longer.
safe parking , quiet room and leisure facilities leisure facilities opened 7am an earlier opening would facilitiate morning exercise.
The price of the food in the hotel is extortionate. i had a small bowl of salad in the bar on my first nights stay. £15. On my second night, i was told i was not allowed to eat in the bar and that i had to eat in the restaurant. i had the same small bowl of salad and was charged £25! Outrageous
Very good food & service. Very close to Woburn Glof Club
Very nice staff that made us feel like we were in a fine country home. Charming bar with interesting mix of people, some even dressed in tuxedos. Outstanding Luxurious Breakfast and service. Easy parking and included Woburn Abbey entrance. very warm rooms as no air-conditioning.
Close to Woburn Golf Club Room not massive.
Will be writing a letter of complaint.
Excellent Food Good Location Bed bit small, Room and bathroom basic
There were limited outlets in the room. I have a breathing machine to assist me when I sleep and it is difficult to lay comfortably with only one outlet across the room from the bed.
The hotel had lovely views, the room was clean and had everything needed for an overnight stay. Breakfast had a good selection and veggie options were taken to order. There is no lift. Had to ask for tea bags and coffee etc for the room as there was none already in there.
Good location by the lake, but only 10 minutes away by car from the Xscape centre which we were visiting
Coffee and tea very welcome.. Rooms clean and as I would have expected. Good value for money. Reception area did not do justice to a Premier Inn, little more than a passage. Staircases and passages had a bad smell, and were intimidating.
Convenient, clean and quiet None
Quiet, rooms comfortable and a good breakfast. Very friendly and helpful hosts. Would definitely recommend to others. No complaints with regards to the hotel but we didn't have our own transport and the busses are few and far between which meant we had to rely on taxis.
As in all premier inn's the beds are very comfortable. The location on the lakeside with all the wildlife is so rewarding as was the circular 2 mile walk. Premier Inn's should consider refunding the £3.50 parking charge to residents. This is the first time I've had to pay for parking at an Hotel
the location 1. no bedding for my daughters bed 2. cost of parking 3. only 1 set of towels for 3 of us
Good location, within easy reach of M1 and both city centre. The staff were the friendliest I've ever encountered, really helpful and obliging. Being next to the boating lake, early on Sunday morning the boating staff were prepping rides for the day (i.e. pressure washer cleaning the boats etc) plus the remote control boats were racing early. This was quite noisy but it wouldn't deter me from staying here again.
The location easy to get to Breakfast was not very good poor choice
The location was great very nice walks and parks nearby. The food in the restaurant was not very nice we had an evening meal the food looked very tired and the presentation was poor.We would not eat there again
Location of the hotel is very nice with lovely view of the lake, good walking area and the availability of the restaurant on site no
Our room had a wooden balcony which over looked the lake. it was gorgeous, the room was spotless, the staff were friendly & the breakfast was hot & freshly made. You have to pay for parking as it's on the lake which is privately owned
being able to listen to the birds adn walk round the lake
staff were pleasant being overcharged for 1 of the rooms and nobody being able to deal with the reason why this was so and nobody capable of refunding the money, was told someone would be in touch and still nobody has
Great breakfast, helpful and efficient staff, good location. Wasn't aware that payment was required on arrival - we thought (incorrectly) that this had already been taken. More teabags in the room please.