Monterrey hotell

Location , close to downtown The elevators don't work properly, and their card system the worst i have ever experience

Staff friendly and always helpfull. They close the pool for one day, because of one event.

I liked the security that my car was not in the open and limited access to the parking garage That the hotel was so hard to find

This is not a 4 star hotel. Maybe in a fifth world country. The hallways are uncomfortably hot. I doubt they use the air conditioning. It took three days and numerous calls to get an ice bucket with no lid and the size of a martini shaker. Carpeting is so inferior and poorly installed there are waves of air under foot-needs to be stretched. Checked in and waited 20 minutes for a manager because the desk clerk said are printed reservation was not what they had recieved from booking agent. They cannot DO ANYTHING without a manager who is never at the desk and is 'busy' elsewhere. Walls are paper thin-you could hear the TV next door. Poorly managed. One big ugly motel posing as a 4 star premise. WORST hotel experience in my life. No offers of compensation not gesture of goodwill. RUN to the Quinta Real across the street- they know property management. The Camino Real is run by robots who seek only the bottom line. Come to think of it the bottom is where they are at. Furnishings are retrea...

One of the hotel restaurants, Kyo, has a great asian fussion cousine menu. Front desk staff lost my reservation, they didnt help me to improve my new years eve experience by not offering me other services that i could pay them as combo, they charge every service separely, i dont recommend this hotel because the lack ofservice.

Stayed there for a night, it was really bad. The bathroom smelled and the staff do not have a clue what they are doing. It took them one hour to find my reservation. Stay away!!!

is in downtown

Bed was good . Little amenities,quiet place Bad restaurant service , shower Water was always cold , iron was broken

All the staff were so friendly and helpful.Really went out of normal courtesy. There was no resturent for food for the day,except breakfast.

Food was good. Bedroom was spacious. Location is decent. Air conditioning is absolutely terrible. This is the first hotel I've ever been to that has NO ice makers. You hvae to call the restaurant. Room smells bad.

Rude staff at check in, long line, terrible parking access, noisy, smelly room, AC subpar. So much that i will never stay here again and am telling others.

The room that was assigned to me had a connection door to another room; where was a couple that had sexual activity constantly abd the noise was really close due to the connection door the rooms have.