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Standard Westin property. Good location for Napa Valley visit. Property seemed to be trying just a little too hard to be a super-luxury resort, but then came up short in delivery. Had to ask multiple times for items promised earlier. Front desk lost a package we left for another guest.
The rooms were spacious and I loved the pool area and the beauty of the facility. Being so close to the Silverado Trail was a bonus. It was pricier than it should have been.
The staff was very friendly and helpful in arranging a winery visit. Several of the "amenities" were closed or inaccessible during our stay. We were also placed in a room adjacent to the massive ac system which of course droned on during the whole of our stay, making it difficult to enjoy the balcony much less get a good night's sleep.
Great breakfast, great location Great service
The highs -Beautiful bathroom -Extremely fast check in -Complimentary wine -Complimentary non-alcoholic snacks and drinks in the room -The bed -The Decor -the SILENCE The Lows -That we stayed such a short time
Room was clean and beautiful. Beds had feather beds, down comforter, down pillows. Beautiful marble bathroom had robes and and all amenities. Very generous with towels. Breakfast from wonderful bakery next door was included and they pour you a glass of wine on check-in. Rooms had coffee maker, and they deliver water and chocolate later in the day. Walking distance to all of downtown restaurants, etc. Free wifi & parking. It was just perfect. nothing! It couldn't have been a better experience
Close to the sites in Napa that I was interested in. Staff was friendly, but not helpful. Desk clerk had been drinking when I checked in. Safe in room was broken, and staff didn't offer any solution. Probably only needed a new battery. Room was smelly
Staff very helpful with travel ideas With they had a large pool
It was convenient and we were able to make a reservation last minute. The room was comfortable enough. How it looks when you approach the building. The arrows directing you through the parking lot send you what feels like the wrong way. There was a loud window unit in the room that did not have a temperature control and it did not work as it was supposed to.
Location Broken handle on shower-bath fixture. Out dated furniture. Was on the third floor and the ice machine was on the ground floor and was outside the security door.
close to River Walk area Room was small. Bathroom was tiny,
The location was great, walking distance to many shops and restaurants. Napa wineries were only a 15-20 minute drive away. Very informative and friendly staff. Mostly clean. Small bed, funky smell in the room, what seemed like a couple blood stains on the wall behind the headboard and on the lampshade. The bathtub wouldn't drain one night, and then the toilet clogged on the same night. A staff member came as soon as we called to fix it. Used the plunger in the toilet and then used it again in the tub. Could hear upstairs guests walking around.