Monumental Movieland Hotel

The only thing good was the location .. 5 mins from universal which was great. oh and the pool the pool was nice.

Where to start- the staff were so rude and unhelpful. To the point i got into the elevator and screamed. In the middle of the night they shut off the AC so we were sweating and i know they did this on purpose as when i complained they said they will send someone to the room got back to the room and it had magically turned back on again without someone coming into the room. Complained the TV didnt work said they would send someone got back to the room and it had magically began to work with out anyone coming into the room. Vending machines dont take anything other than a 1 dollar bill went to the front desk asked to change my 10 dollars into ones and the guy said he had no more dollars in the hotel .. mmm sure. However there is a shop 2 mins away so deffo go there dont waste your money on the vending. The staff act like they dont understand what you are saying but they do .. honestly they do Beds horrible not comfortable at all, spiders and some weird bug on the wall, shower was hot one min and cold the next. I really want my money back but booking.com wont answer the phone so thats great. Please spend the extra money and stay somewhere else. I only booked it because it was close to universal but i wish i would have gone a bit further out as the kids hated it and we was only there for two nights but well alot happened. I would never stay here again it was horrible. Only stay here if you really really dont care otherwise you will just be frustrated. How ever deffo go to the steakhouse attached to it really nice food lovely staff. Never again like ever .. still currently trying to get in touch with booking.com as i booked through them and feel like they are advertising a horrible hotel like come on .. why ?!? I know it was cheap but come on.

The breakfast buffet was delicious and convenient

The hotel key card was easily messed up and I repeatedly had to go get re swiped

It was in a good location.

They are remodeling the property. I was in a room, where they were doing work on the three rooms around me. They started at about 7:30 AM with saws and drills and worked until 7 PM some days, so relaxing around the hotel to get out of the heat wasn’t much of an option because it was so loud. They also only cleaned our room one time. They would come in and take all the towels regardless of if they were clean or dirty, and I had to go get my own towels, but they did not take trash or clean up in any other way.I even asked them to at least change the sheets once because the comforter when we arrived was torn.

lots of bugs & i think bedbugs also

Nothing, but the location because it was closed to universal studios Orlando.

-fist of all, it took them 30mins to let us check in because they can't find the information on the computer (we provide the confirm numbers and everything), we told them that we're really tired but they didn't care because they haven't finish with us yet and still answer the phone with another customer (and of course we have to wait!). After they found 1name on 1room, they didn't let my family members in that room check-in either, they have to find 2names for 2rooms! - the keys of the room #164 can't open the door, and this room was far from the reception desk, but no one come and help us, we have to went back and forth twice (4times) to get the keys and of course the first time &the second time still can't open the door & after 1hr checked in we still can't get in the room because we can't open the door! (As I know it already 2AM on August 27th!) Finally they gave us the keys for room #240& can't believe that they gave us the keys of the room already have people checked in, because when we opened the door#240 my family members was in that room! And of course we have to get back to the reception desk again, so they gave us the keys for room#266. No rooms we stayed have the iron & we need it for the morning, so we called twice and asked for the iron but we never got the iron that day!By the way, the room #266 was terrible: smells badly and the carpet floor was dirty & smells (I took some pics just in case if you want to see it) People work at the reception desk never smile or friendly since the time we checked in. when we checked out, for sending reasons, on the receipt it only on 1name instead of 2names as the checked in and the rooms number wasn't #240 & #266 either! ANYWAY, FOR SURE THAT WE WOULDN'T RECOMMEND THIS HOTEL TO ANYONE AT ALL!

Location location

Mine and my Wife's room smelled musty and there was mold in the room,and my Daughters first room the carpet was wet and smelled and they moved her to a different room we didn't want moved because we wasn't for sure what we would have expected if we moved to another room the location is great but pay a little more to stay some wear else and the dryer didn't work right all and all they need to shut down until they get things in order

Mold everywhere Hotel charges extra fees On top of the same fee is already charged on booking .com Received a refund for the service fee when I checked in then on check out day they charged me the service fee again Very upsetting

The price.

It took 1.5 hours at the check in desk, and there was just one family ahead of us in line. They couldn’t figure out the payment, in spite of my printed confirmation email. Then they put us in a room that was already occupied. Then they moved us to a room that had not yet been cleaned. At midnight, we finally had a room.

I stayed for 9 nights and everything was fine until I started noticing bite marks on my neck and arms. Each night getting worse and worse. Considering I was indoors for most of my trip and how I was bitten, I think it is safe to say it was from bed bugs.