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Sauna and hot tub
no food smells in hallways, very clean. An odor free hotel , very rare these days. Nice big suite rooms, friendly staff
Very nice. Clean and spacious rooms. Loved the jacuzzi jet bath tub The bed was uncomfortable
Nice and clean hotel Have to pay extra for breakfast!!!
Everything was perfect ! N-a
We got a breakfast for free because we woke up at 4:30 am Construction area around the hotel
Comfortable room, comfortable bed. Clean environment. Nice location also. If you sleep late, after a certain time you can't order breakfast anymore.
Spa pool on the roof
Room was very clean and had a number of thoughtful touches. The staff was thoughtful and very caring. I have stayed at many high end hotel chains and the Rennaisance is exceptional for comfort and service. There is nothing I didn't like. I will be staying at the Rennaisance again.
Excellent front desk service
All the staff was very friendly and they did anything to accommodate you. The manager on duty on 02/14 was excellent. When he was told about our inconveniences, he went out of his way and gave us a refund from our expenses and on top of that gave us free breakfast to go. Did not receive room service at all. Had to ask for towels every time.
Pretty sure the housekeeping folded my clothes. That's weird. Didn't quite follow the card provided for green housekeeping. Hung towels still replaced. Would have been alright with them being left to reuse.
Loved the look of the hotel. Very modern and beautiful. The toilet did not work upon arrival. Called twice to get it fixed, but did not get fixed. Had to go to first floor from 6th everytime toilet use was in need. Definitely not happy about that.
We made a very last minute booking when we missed our flight due to delays in the Florida Keys. We chose the Renaissance because it was close to the airport without being on top of it. We were welcomed like we were long anticipated guests and made to feel totally comfortable. The hotel is beautiful, the rooms clean and cozy. We would definitely stay here again and would recommend it to others. There wasn't anything to dislike.
Everything especially the Staff. Second to none Prices of drinks at JAlexanders
location breakfast first room I couldn't shut off the lights in the living room. they put me in another room (I arrived late night): -the street light was so bright it felt like it was daytime all night. - the room was freezing and the AC/fan kept going after I shut it off all night, loud too - I woke up to use the washroom and found the toilet bowl had dried blood in it. - the tub was so filthy i couldn't shower I complained about the state of the bathroom early morning after seeing all of this to the manager on duty. She huffed and said "I'll go take a look" I explained I was checked out and there's nothing she could do for me but maybe fix it before the next guest arrives. She disappeared, I sat in the lobby for about an hour and she never returned. She never apologized for my terrible stay. Nothing. When I asked why do I get such a terrible room at a four star, she corrected me and said "this is a three star". Seriously? If I wanted a filthy bathroom I would have stayed at a hostel. Don't waste your money.
Friendliness of front staff under difficult circumstances ... too many guests seeking attention from too few employees Saturday night = one staff plus assistant Sunday AM = one staff only Surely Hyatt can afford to up its staff .... lots of waiting by registered guests needing assistance as well as those checking in/out That said, the employees did the best the could! No kleenex No trash can in bathroom Older mattress No room to eat breakfast .. Short staffed Still ... a nice location and good value ... with attention to details, property could be outstanding
I arrived at the hotel early (about 10 am or so) so I wanted to see if I was lucky enough to get a room that is ready. It was busy (billing dispute) but not surprised, it wasn't ready. Scott took down my number and that they will give me a call as soon as the room is ready and that he will get housekeeping to start preparing my room immediately. They offered to hold my bags while I was waiting for the room and I accepted the offer. I decided to have breakfast after this and they called me right right after I finish, ironically.
Nothing After having a prepaid hotel the lady at the reception didn't find the reservation and told us that we have to pay the night to get in, fortunately after 30 minutes she found it. They didn't clean the room during the complete day, when We arrived at night what a surprise... nobody had clean the room, it doen't look like a Hyatt.
Staff was friendly A/C did not work and carpets were dirty
- Only "glitch" was that, when checking in, the front desk said that my business debit card was declined....twice. However: • There was 60x more funds in the account than was needed • I called the Bank and they had no record of even any attempts and • I immediately used that same card at the hotel restaurant Unfortunately, I was forced to use my personal credit card
Intercoastal view with a big tree blocking from seing anything
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
The proximity to port Everglades is convenient. When I arrived, I was ignored for 20 minutes just standing at the counter while 2 staff members were having a conversation. The lobby and hallways were filthy and smelled terribly. when I asked about the smell a staff member replied "that's just how it smells". While checking in online, I requested a high floor room with a marina view. what they gave me was a first floor room and the "beautiful marina view" was obstructed by overgrown and unkept vegetation, so overgrown that I couldn't get any sunlight into the room. The staff was both incredibly unfriendly and unhelpful. I called down 3 times on my first day to request extra pillows, they told me all 3 times the pillows were on the way. Nothing was ever delivered to the room. There was a large gathering of water underneath the television when I got into the room, when I asked about this they told me they would "look into it" This was without a doubt the worst stay I've ever had at a Hilton property. I would've stayed at a motel 6 and paid a fraction of the price If I knew it was going to be this terrible.
setting no breakfast before 7 am
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
Ants in room, being charged for a 23 oz draft but only getting a 16 oz glass.
Shower did not work in my room. I let the front desk know upon checkout and they did not offer any discount for my inconvenience. I had to ask them what they could do for me, and after some haggling with them, they gave me free parking for the night. Will not stay at this hotel ever again.
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
Room and view was wonderful! Staff was helpful, and the pool was relaxing. Loved the love music at the pool. Breakfast at the hotel resturant cost us a pretty penny.
This was a great place to stay. It was very nice and looked more modern than most of the hotels on the strip. Staff very friendly and helpful. Most rooms had a beautiful view of the ocean! The higher your room the better. Beds were very comfy. Room amenities: Keurig coffee maker, refrigerator, ice bucket, 4 glasses, safe, hair dryer, shampoo/conditioner/bath gel dispenser in shower, iron/board, mirrors on the closet doors, 2 bottles of water daily They also offered 2 welcome drinks from the bar upon arrival, free beach towels and 2 free beach chairs daily. Location: The location of this hotel was good for us. It is located at the corner of A1A and Sunrise Blvd. The beach was right across the street and this section of the beach wasn't as crowded. We did not need to rent a car. There was plenty of things within a block surrounding the hotel. There was a Thai sushi place, 24hr pizza place, Mediterranean/Vegan spot, deli/sandwich shop, ice cream, popcorn, Subway, 7 Eleven. There were also several souvenir shops, a pub and a couple of other small restaurants. We rented a scooter from Fun Rentals right behind the hotel so we could explore a little further. Great transportation without paying for valet parking. We also used the beach shuttle ($3/person). Other transportation options include Trolley ($1/ride), City bus (bus stop right out front), cab, Uber, bike rentals. The nightlife is about a mile south of the hotel (30 min walk) on A1A. The Galleria mall was about 1/2 mile west on Sunrise blvd...not far at all. Overall this was a great place and we would stay here again. The pool was sort of small though. I would have liked a microwave as well though. Restaurant in hotel was kind of expensive so we never ate there.
Rooms are stylish, well concepted and executed. Baths and beds and interior design is well done. Rooms have great views and are quiet. This hotel and the W are the two best hotels in Fort Lauderdale and this is a great value. Close to restaurants and the beach. Slight access issues, but once you've stayed there you figure it out and its fine, the location offsets any access challenges.
The staff is friendly and accumulating. Easy access to beach front. Updated lobby and rooms. Near liquor store. Don't worth the $200+ a night rate I paid. It looks and feels like an old Holiday Inn that was renovated. The view from the rooms of the beach is only a half view as the building is blocking the rest. The carpet was stained. The shower had mold on the grout and caulked in areas. The A/C only kicked on when it wanted to. The pool is the size of an above-ground pool. I paid the rate because the reviews and pictures looked appeasing but it turned out to be a front. Also, it is not an adult only hotel; many, many families present and being very loud and obnoxious. 2-star rating. Only stay here if you find a rate for under $100 a night. Very, very disappointed.
Great location. Great last minute deal thru Kayak. I will definitely stay again. My room was RIGHT BY THE ELEVATOR... bad move. You hear everythjbg coming in and out. Also, the chef... Well, let's just say the meal I had wSnt great. Actually, it wasn't good either.
The personal are professional and very polite.
Vera¡y good location The service specially for the breakfast was very poor
Great view, location - nice rooms. Bed was way too comfortable!
Very comfortable bed. Rooms are nice. Location to beach is great. Parking cost is $30/night. You can hear every sound through the door.
The woman at the front counter was extremely helpful and friendly. She immediately saw our daughter who is two and offered to have us a crib sent up immediately. Hotel restaurant server was also excellent. Gave us great service and the food was great. Seemed a little too "uppity" for our family. It always seemed as if someone was looking for a tip. My husband went down to get a luggage cart to take our bags downstairs and the guy wouldn't let him have the cart. Said it was a "liability". I've been to a lot of hotels and always used my own luggage cart. It's not a liability for heavens sake. It just means someone won't get a tip. Also the bed was not very comfortable but that's just a personal opinion. It could be very comfortable to someone else.
NOTHING. EVERYTHING. I would not stay here, they are not accomodating,the staff is rude and inconsiderate. There sheets were terrible, and the room was dirty.
Friendly staff,clean,close to beach. Nothing negative
Nice hotel with a good entertainment Service when we left the room our plane late, they din't help us (only for money) with a shower before we going. We must too the toilet in the casino for other close.
Too expensive to its level.
location to sun life stadium staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.
The hotel is a self-contained city...lots of shops and restaurants...the downside was its a casino on Indian property so smoking is allowed----YUCK!
The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!
The beds and linens were wonderful in our room. Room service for breakfast was excellent. The pool area is really lovely, both day and night. Rod Stewart's show was excellent. We found the hotel staff, with the exception of security people, were rather "grumpy".and this includes bartenders.
I can not tell you just how horrible our stay was. we were still awake at 9am from the noise in the hall ,the next room was party city. How many whores can fit in a hotel room? even the dirt in the hallways and elevators surprised us. this isn't a hotel on the weekends it is like a sorority house with absolutely no rules and no regard for anyone elses sensibilities. horrible horrible stay.
I love the enviroment, staff, most resturant & shopping The only thing I dislike on every trip is room service, not the service itself but the food is of poor quaility. I made an inquiry a few trips back and found out it was prepared by The Blue Plate, where I dine after 1am as it was the only one open.....it's horrible!!!
we only stayed for 2 nights and we really liked the swimming area and the casino the room was just what we wanted we will visit again the next time we are in florida 5 star all the way
The hotel property itself and the location are great features! I booked a non-smoking room, but my room had a strong remnant odor of smoke that probably was infiltrated in the carpet. Particularly irritating about this was the fact that I was compelled to sign a penalty fee commitment upon check-in if there was evidence of smoking in the room during my stay. Also, housekeeping services were below standards I expected.
Good value for money. Great breakfast, nice weekday evening snack.
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
Nice people and when things weren't right they made it right.
Excellent pool bar service! Rivals sports bar service on both visits was BRUTAL! Stay at the other bars on property or go somewhere else. You will be glad you did.
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
Worst cell and internet reception
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
They aré remodeling all the hotel, so all services and features are not available
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
Pretty location and the facilities are nice. The room was clean and comfortable. The staff and operations were a hot mess. Ownership has changed and it was as if every employee there was on their last day of work. The checkin was a mess, the billing was wrong three times, the beach was nearly impossible to get help with chairs etc. the place is on a steady decline. Find somewhere else to stay for that kind of money unless they get their act together. We recommend the Palms in Miami beach! Same price but 1000% better on customer service and style.
Welcoming helpful staff. I checked in late at night and my checkout time was upgraded an hour for free. Good continental breakfast bug nice bed Small tv. No fridge.
Location, room size Breakfast room staff
Breakfast Don't have microwave The staff from the from desk was rude at the time we ask for it
It was clean and comfortable I booked be paid prior to travel and was told on arrival it only prepaid for one night. I would locked out of my room at 10 the following morning if I didn't provide a card for the remaining 3 nights. Surprised by this news and told if i left my card would be charged the balance owed to the card. I made the reservation on. But I used my husbands credit card online and didn't have that Card with me. Only a lower balance cc to be used on my trip. Everyday our room keys would quit working. The TV also didn't work and we had to change rooms once they couldn't get it working.
Location, quietness, staff, ample rooms, parking, WiFi, TV choices Breakfast vaiety and staff
Pool lounge and pool staff were very friendly and accommodating as was the bellmen. Lots of things tho do for kids. Breakfast menu at Mariners was very overpriced and of little value including drinks. Women's poolside restroom didn't have functioning locks on stalls.
The property is in a sorry state, run down, depressing. The pardon our appearance signs do not forgive the obvious neglect. The staff acts like they know it too. Stay away.
Very clean room Pool very cloudy
Comfort, atmosphere. Staff was friendly, helpful. Outdoor walking from place to place (i.e. room to room, room to pool) Food was not good and not enough a variety. Needs coffee. Laundry facilities not in the building. Wine was way overpriced.
A beautiful place and always feels like you are on a luxury vacation. The lobby bar is one of the best hotel bars ever. I am concerned my credit card will be used under someone else's name as my bill I received was incorrect at the end of my stay and had the incorrect t address on the statement... Every time I've been to the hotel the check in is a huge issue and great area of concern... Honestly, limits my likeliness to return due to headache of rooms are never ready (I checked in last time the room wasn't ready until after 6p and this time I checked in at 4p and had to choose a room on a lower floor due to room on the original was not ready).
Hotel did not look the same as pictures displayed online. The room smelling like old cigarette smell it wasn't a balcony either
Everyone was very nice and knowledgeable I liked everything
Parking was $25
My boyfriend and I flew in from out of town and stayed here this past week for 3 days. Everything was amazing; the front desk was very professional and polite. Room service was great and accommodating. I loved the spa pool and pool side bar. The view of the marina from our room was breath taking. We will definitely be staying here again when we fly in for Christmas.
The pool area was very nice and great location on the water close to the beach I reserved a room with a king size bed. When I arrived I was told there was none available and was given a room with two queen size beds. They seemed smaller than queen and were definitely cheap mattresses. Very uncomfortable. Also the wallpaper was peeling off the walls and there was mold on the walls. Definitely not a 4 star!
Lots of activities to do, large chess, pedal car racing, stage, soccer goals, corn hole set up, ping-pong, foozeball, kids play room, kids camp, huge hot tub, 2 pools. Pool bar. Inside sky bar, amazing vue from rooftop. Clean rooms and modern for the age if hotel. Deff a nice place to stay i stayed 2nd floor marina vue #2333 next time ill stay in the tower . Alexander in maintenance/engineering was amazing too Pier 66 restaurant, is not attched to hotel might be seperate entity all together, however it has the class and feel of a 5 star classy reasuraunt but the noise of a pub or sports bar on game day weekend. 20 percent gratituity added to bill automatically and prices were beyond crazy for two people water and food expect around 50 to 90 bucks a head more if u have alcohol or appetizers. Food was great tho so was service. So to each is own still a great time.
excellent layout of the room and amenities I didn't mind being given a handicap room but when the compressor kick on for the AC, it was incredibly loud like it was locmaking a hard to rest Well.I brought this to the attention of the front desk and she seemed to just dismiss it.
Location Great, Room and Hotel sparkling clean and up to date Decor. Staff very gracious and cheerful. Nothing
Perfect stop over for myself and my husband. We would definitely stay there again.
I liked the room the best. The check in staff was absolutely rude and had horrible customer service. I ended up greeting a refund because they were so ride!!! Would never ever stay here our recommend it to anyone.
Everything; family-friendly, a great free breakfast,the room's layout was just perfect with comfortable beds plus the friendly and knowledgeable staff made our stay very memorable. NO!
my own 1 bedroom suite with a fully furnished kitchen including a full size frig, dishwasher, garbage disposal and my stay had daily room service & free breakfast. EVERY ROOM IS A SUITE!
Please tell your morning cook that runny, slimy eggs are not good.
We really enjoyed the roomy rooms... Had a lot of space. We had a 1-bedroom suite. The location is close to nice shopping. The one thing that did not meet our expectation was the pillows. They were too soft for us and meant we woke up many times at night and with a light headache. Since there are 4 pillows on the bed we suggested to have 2 soft and firmer pillows.
Nice big room. Air was slow to cool and the ice maker in friend didn't work
This guest did not leave comments about this hotel.
I have a good one bed room upgrade. I like it too much Good Breakfast Friendly Staff nothing
Shuttle service, buffet breakfast, proximity to malls, friendly staff
clean hotel no
The location was prime, our room was great, and the bed was extremely comfortable. We were tempted to extend our stay by one additional day but for our obligations at home. Even with their exterior renovations, there was no disruption of our stay.
Breakfast was not typical Hampton quality
the location is good. good house keeping. modern loooking and close to the airport. the place is clean. day staff are more professional. will make sure your wellfare comes fisrt. easy check in, easy check out. night staff was rude. would not recommend children around the front desk at night.. female who runs night shift is rude and opnoctious to hotel residents while cursing the other young workers or friends she had loitering the entrance of the Marriott courtyard. reminds me of the hotels back home i would only rent by the hour.
Friendly staff No linen for pull out sofa in room
This hotel front desk staff is overall very pleasant and accommodating, and the facilities are fair. I enjoyed the management staff as they were attentive and found solutions to issues quickly and efficiently. The air conditioning works GREAT! The rooms are poorly lit, the cafe bar staff was rude and did not attend to customers quickly, and the beds and technology was terrible. The hotel is located in an area with very little choices in food and shopping. This is purely a business related hotel.
Staff were absolutely amazing, thumbs up to the crew. The pool is absolutely beautiful, rooms clean, beach is five seconds from the pool. Highly recommend staying here!!!
I loved everything about the place The only thing I didn't like I was treated to two days at the hotel and it was paid for at checkout I was charged for hotel fee complimentary water a chair on beach that was a bit strange they should include it in the price especially When U check in and they tell you it's complimentry I get a bit cheated
Location, great pool, lots of on site food choices, no need to even leave the resort The housekeepers would forget to clean the room. Mattress is terrible
Location Staff from the pool really rude open more time the pool
Quiet, relaxing, close to shopping and restaurants. Could use more staff.
Wound up staying here during peak season on a business trip. Would be a great choice for family/spouse getaway and the staff were absolutely excellent. Excellent accomdation for the money and would go back.
personalen var trevlig, rummet var okej, det var fint vid poolen det var stökigt på hotellet, polis och väktare var där nästan varje kväll, det kändes som ett osäkert område. Det var längre till stranden än förväntat
Rummet var stort och städat. Personalen hjälpsam att beställa hämtamat till rummet och tog hand om min handväska jag glömde vid frukosten. Lokalbusshållplats nära. Ser ofta vakt och sheriffen som behöver ingripa mot stökiga personer på hotellet. Otäckt att gå själv till rummet på kvällen när trappan blockeras av personer som röker hasch. Hotellets läget fodrar egen bil eller att man beställer taxi för att ta sig till stranden,affärer och få i sig ett mål mat, borde ha stått i hotellinformationen eftersom det inte fanns annat än hämtmat att få på hotellet att äta. Tåget som tutar var störande.
Läget Oengagerad personal
Bredvid järnvägsövergång, tågen tutar 3 ggr. vid varje passering. Dåligt fungerande airconditioner, fuktiga rum , mögliga heltäckningsmattor. Jag rekomenderar inte detta hotell till någon.
Det låg väldigt avsides. Långt till stranden och affärer. Hotellet kändes otryggt, man kunde gå in utan att gå genom receptionen. Stökigt på hotellet polisen där flera gånger under tiden vi var där. Möblerna var smutsiga och slitna.
Very clean. Quiet. Good wheelchair access!
Yea they stold money from my friend bag
Location Drain full of hair in the bathtub. Hairs on clean towels.
Very convenient to mall and eating all was within walking distance The hotel itself was not the best condition. The staff was misleading when they said they provided a shuttle service. There was a $35.00 fee that was not explained to us, probably could have gotten uber for 1/2 the price.
This guest did not leave comments about this hotel.
Continental breakfast was stored underneath cabinets for anyone to handle. Moved out of first room because of ants. Just as many in the second room. Not clean and the pool was being drained.
have traveled to florida on business since 1980. this was by far the easiest & most friendly check in ever.clean,from a-z.4 days later the same girl upon chec-in was at the front desk & asked if she could help me -by name.impressed/would highly recommend! no
All was good here.
The location was good. The Ants were everywhere and a previous guest body hair all in the bed. I spoke to front desk and they say I could only get $25.00 credit!!! Wow Im SHOCKED! They didnt even try to properly compensate me.
This guest did not leave comments about this hotel.
The rooms were very clean and modern
This guest did not leave comments about this hotel.
nothing Dirty Gross Broken tv Appeared to be blood on floor and walk
It was a casual hotel. Computers to use in the lobby. I did not like the balconies. I like to sit outside in a chair and relax on the balcony. There was no way you could do that at this hotel. And the door leading into the hotel room was broken and flimsy.
good price and clean room with excellent service
We are golfers, and used the golf course several times. The location was good for what we wanted. If we wanted the beach we would have chosen another location. No
This hotel was an extremely low grade. For the price you pay, if you're wanting something in this price range, you could definitely find something cheaper that's better or invest a little more in a higher grade hotel. The outside was disappointing and the inside matched it. It's definitely dated and needs some work, as well as gives off this old smell. The bed was real uncomfortable and when I got to my room I had no soap, no towels or anything else that all hotels lay out for you. Staff was incompetent and I will not be back.
We paid $50 for a room key, But due to a storm, no room key was available.
Comfortable rooms, wi-fi access for free, hotel location Breakfast service very slow
First room was acceptable although old until the air conditioner leaked on the floor. The front desk staff were fantastic and helped me to another room. This room was obviously rennovated because it was much more modern. BUT, the second room had broken soap/lotion dispenser at the sink, and MISSING soap/shampoo dispenser in the shower. The sink glass bowl leaked on the counter, and the shower water never got even warm. Leaking airconditioner and outdated interior design in first room. Leaking sink, broken soap dispenser, loose faucet in bathroom. Missing soap/shampoo dispenser and no hot water in shower. Sliding door to balcony did not open.