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Beautiful room, clean. Only the temp was uncomfortable. The temperature control did not seem to work; the room was too hot and the thermostat was turned down to 59. It felt like 80 degrees.
Very clean, well appointed modern rooms, with 100% Cotten sheets and down comforters. His and her bathrobes. Standard continental breakfast, with bonus Starbucks coffee. Evening has coffee/tea with cookies and complimentary glass of wine. We absolutely loved our stay at this hotel and we definitely will stay again.
I loved the staff, the decor, and the service. The hotel is absolutely beautiful. Nope! Loved everything!
A nice hotel. Staff very friendly and helpful.
Very handy for SFO (free car, takes ~10 min), so perfect for our early flight. Great friendly service. Good free wifi, and we got a free upgrade to a nice spacious suite. Very comfortable bed and good linen and toiletries. Good Mexican restaurant (Don Pico's) just a few minutes' walk down the road. Reasonable breakfast, and nice free cookies. Located on the main road, with no decent views of anything much.
The beds were comfortable, plenty of room and friendly staff. Beautiful and simple room. Great experience.
The staff serivce was exceptional and went above and beyond! The hotel was nice and clean. Worth every penny!
The room was beautiful and very clean. The staff was very polite. They upgrated us to a Junior Suite at the same price we have booked for a standard room (we have not asked for). The best hotel near SFO.
Large, nice and clean rooms. Good breakfast buffet included. The free shuttle service was not very efficient and the staff was not very helpful in finding a solution.
I liked the quietness, the calmness, the beauty of the room, the internet service, the choice for breakfast, the helpfulness of the staff, the neighbourhood behind the hotel and the design of the interior and exterior and outfront garden. I did not like the service from the airport. I ended up getting my own cab to the hotel after waiting for about 1 hour outside at the airport. Part of it was my fault as, for a while, I was standing higher up on the island so I understand why there was difficulty. When I, finally, did stand in the correct place, however, no cab came by to find me. I am not sure how this can be changed, as, for me, for my first time at your place, I didn't, initially, understand where your shuttle service did its pick up. So, it seems to end up - that I was looking for an unknown and, the cabby is looking for an unknown. On the way back, I waited 35 minutes for a pick up, after making arrangements early. So, it isn't so great!
I booked this hotel as it was a good price, had great reviews and was convenient enough for a conference at the Moscone Center without paying ridiculous downtown prices. I wasn't disappointed. The staff were all really nice, the room was comfortable, very eclectic design, modern bathrooms, but some very opulent furniture. About a 15 min walk to the BART, 10 min to Caltrain, about 5 min walk to the downtown San Bruno area that has quite a few restaurants and shops. Would definitely stay there again and make time to try the spa! I didn't think the breakfast buffet was anything special. but since it was included in the price, can't complain.
Front desk staff were very helpful and attentive with booking taxis, looking into tours, explaining the BART system, accommodating room needs, etc. Bistro was understaffed. Lines for breakfast were long and very slow moving. One morning the one worker who had to ring up food, make it and serve it - was so overwhelmed that she forgot to give me my food. I ran out of time to wait for it and when I tried to cancel my order she gave me a hard time about it. Kids wanted to swim in pool but the water was ice cold and not possible for them to swim in it. This was a huge disappointment.
Clean room. Great coffee in room. Staff very friendly Cold pool, too much chlorine in jacuzzi, the room doors make a lot of noise when opened and closed.
Most hotels including other Hilton owned hotels offer a free breakfast. This one does not. So, even though we liked this hotel very much otherwise, we will probably go back to the Embassy. It was surprising that they didn't, though since most all do including other Hilton's! I hope that changes as I am a new Hilton Honors Club Member as well. I was told I had to be a "Gold" member to get this. The only problem, being handicapped, I don't travel enough to ever reach that level, but do go every year to SF and NY with my family. A comp'd breakfast would be great.
Too noisy - aircrafts taking off constantly. No real breakfast option.
Staff was friendly and very helpful. Room was comfortable. Breakfast could use an alternative to eggs for protein---maybe peanut butter?
This hotel is convenient to the rental car center. I had a flight leaving during morning rush hour so was glad i only had a few blocks to drive.
The room was clean and big with fridge, microwave and kit for coffee and tea. The price was ok and the shuttle bus was on time (for other customers: shuttle bus arrives at the hotel at .00 and .30 every hour; you must book it at the Reception). Near the hotel there is nothing interesting (if you want go to San Francisco without the car, you have to go to San Bruno bart Station -15 minutes from the hotel by foot).
Staff was really friendly and helpfull. It was only a little bit of a walk to the BART so it was easy to get into the City. Breakfast was included and was tasty. For the money there was really nothing I could say that was negative!
Clean and comfortable .... close to airport ... coffee available...not a good choice for family unless using Bart or needing overnight place for flight....left charger and was sent to Me quickly ..... very nice Shuttle slow and infrequent for pickup at airport... dies not run frequently in morning to airport .... if you miss it you will Need a cab..... also van not clearly marked .... very confusing
cheerful and helpful staff, nothing too much trouble. Good rooms with v.good facilities for the traveller an internet terminal would have made my stay perfect
Comfort ok - Conviently placed at 5min from sfo airport Hotel not really insulated against noise. You could hear people in the corridors.
The hotel staff is very kind and location is very convenient
The staff was very attentive to our needs. My bank had changed my credit card number so they could not CONFIRM our reservation, however, I called ahead and they took care of all our needs in a friendly way- they even upgraded us to a bigger room which was great for our family.
The facility was spotless. Could hear the television in the room next-door.
Proximity to airport was excellant. decent restaurants clolse by. not great continental breakfast
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
They were accommodating and nice
Great location great front desk people beautiful view Drink left in room from previous occupant
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
Everything else was great Price for parking
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
Location No swimming pool
Lyxig lobby, fantastisk utsikt, stort rum med alla bekvämligheter och mycket professionell och trevlig personal. Frukostbuffet man kommer ihåg. 5 stjärnigt in i minsta detalj. 8 dollar + skatt för en liten flaska vatten i minibaren. Ligger högst upp på Nob Hill och i en stad känd för sina branta backar med väldigt få taxibilar blev det mycket tunga och långa promenader upp och nerför backarna.
Läget utmärkt mitt i stan nära shopping Städning undermålig och städerskan slängde av misstag en kasse med nyinköpta skor. det tog tre dagar att få ersättning från hotellet!!
Centralt läge mitt i shoppingdistriktet. Nära till spårvagn/buss och restauranger, vilket gjorde det enkelt att nå olika sevärdheter
Underbar personal överallt på hotellet. Bra känsla för service. Dom hade sjabblat bort vårt rum när vi skulle checka in men utan tvekan blev vi uppgraderade till hörnsvit utan extra kostnad
Av de tre hotell som vi bokat via Booking.com var Parc 55 Wyndham det dyraste och det sämsta! Hotellet har en stor outnyttjad potential. Vid incheckningen försökte personalen lura oss att ta ett sämre rum än vad vi bokat och fått bekräftat, mer än tre månader tidigare.Erbjudande var att byta rum efter första natten. Hotell personalen hade för mycket att göra vilket gjorde att vi inte fick checka in förrän flera timmar efter det som bekräftats, 17.00! Först när vi återkom fick vi bokat hotellrum på rätt våning. Business center med "all" utrustning hade bara två datorer kopplade till skrivarna, ståplats till hälften av datorerna, skanner saknades och inget papper i skrivarna! På de flesta hotell vi bott på under vår vistelse i USA har wifi varit gratis, det var därför förvånande att Parc 55 tar $ 12.95 för en medioker uppkoppling. En del skulle kalla det girigt!
Läget är utmärkt, sängen (King size) bekväm, och gymet var välutrustat jämfört med många hotellgym. Som på de flesta amerikanska hotell är frukosten extra och blir ganska dyr med dricks om man vill ha frukostbuffén. Internetuppkoppling ingår inte heller, och det var problem med att få internetuppkopplingen via WiFi att fungera. Lyckligtvis hade jag med mig lång ethernetkabel.
Stay here for the location. Right across the street from Pier 39, and walking distance to Ghiradelli Square, shops, and reataurants. $50 + taxes to park per night. The fire pits were not working during our stay, and they were not apologetic for that. That was one of the main reasons why we decided to stay at this hotel.
Rooms are nice but very basic. No mirror other than bathroom and no microwave. Definitely not worth $300+ a night.
Room was small but nice. Too expensive & staff loud.
The Game room made our stay extra fun for our whole family. The beds were firm but very comfortable. Love your fresh decor.
Funky features and a great games room. Loads to do with a family.
Such a hip fun hotel
Loved the modern, nautical decor and fun seating areas and games! All in all an incredible experience! Our overall experience was wonderful. There were a couple of minor details that could use checking. The shower drain was slow and the bathroom sink counter was beginning to show signs of rust. Might check into a sealer as we know it's only 4 months old and could tell that the staff was making an effort to keep everything really nice.
Nice Clean and modern Could hear guests above us all night walking around. But the biggest downer was that while they advertise poking is available they don't tell you it's $49 a day
Nice location. Having to pay 50 dollars for one night of parking. Absolutely ridiculous. Also, no fridge or microwave. Sleep number bed wasn't working. For $250 a night I definitely expected more.
Wonderful bed and pillows 1. Under construction. ...need I say more. 2. A new remodeled room had no bathroom counter space w/ a pedestal sink. Only mirror in bathroom.
The location (and that's it) The hotel was under major construction which we were not aware of in the slightest prior to booking the room. The room lacked more than a single mirror and there was no door on the closet (this wasn't a huge issue, but in a way it served as the icing on the cake for what was a pretty horrible hotel experience). I'm a Club Carlson member, and after that experience I am in no hurry to book a room at another affiliated hotel.
Location is perfect, rooms are clean and well kept. Staff is very friendly. Great place to stay, unique property with special amenities not typically found in hotels.
Very comfortable bed, great location, friendly staff.
The hotel was beautiful and it was clean
The staff was awesome and we used the regency club for the first time. Glad we upgraded for it because we loved it! Overall a great stay! For the price that you pay, the gym should should have a more equipment.
Beautifully located in downtown on Embarcadero. Access to many things. Pricey but nothing is free right?
The hotel atrium remains spectacular. Great location in financial district, overlooking the bay, a walking distance from Fisherman's Wharf, but be aware that many restaurants and coffee shops in the immediate vicinity of the hotel are closed on Sunday. Bathrooms are small and outdated. Overnight parking is $34.00.
Downtown you're close to everything and the hotel view was amazing. You're still downtown, so you walk out and it's a lot of homeless and the streets smell of urine, bad. The hotel staff is in no hurry for anything. Toom service took 1.5-2 hours and we even had a package delivered and they never bothered to bring it up. After three hours we told them forget it we'll get it ourselves. Cleaning staff is super nice. They were doing construction there so don't bother trying to nap during the day, because they were jack hammering the lobby. For the money I think there's better.
Breakfast The receptionist lied to me about the parking fee Later the hotel charge me 75 USD for overnight parking
The Staff! The Food Selection and quality was Very Bad, for a hotel that size and location. The $60.00 Plus a Night to valet a Car Is Crazy,
The location couldn't be more convenient, just steps away from the Embarcadero BART station, and very close to everything off of Market and the Embarcadero. The hotel itself is large and strangely appointed in some ways in the lobby (huge sculptures, dated music, pods of work or social spaces set out in the midst of an overwhelming visual scale reminiscent of Soviet architecture). That said, the staff was so welcoming and pleasant, and the rooms are clean, new, and quite comfortable. I did not try room service, but everything I experienced was worth the very affordable rate. I'll be back.
Location is great, large facility for meetings Lack of aesthetics, just tired and drab. Parking is just ok
Excellent location with great facilities in this hotel. It's really easy to travel to other famous sightseeings and restaurants in this area are really good. A little bit noise whether stay in high floor or in low floor, and the bathroom is too small for a 4 star hotel.
This hotel is simply amazing. Feels just like home. My room had a kitchen and living room, plus a separate bedroom. Hot breakfast is included and they provide a shuttle to nearby areas. BART Is walking distance or you can even use the shuttle. I will definitely be going back here again!
I liked the lady at check in helping resolve an issue with billing. Somehow, the hotel reservations people decided I should pay for an extra night when I had cancelled that night the previous week. The lady at check in was very helpful and was able to resolve the issue, but I was disappointed I had the issue in the first place. It was not clear to me why this happened. The room was nice - but quite expensive in my opinion.
The location is wonderful, the bed was good No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.
While the yellow carpet in the halls is a bit dated and worn, the rest of the Stanford court is updated, quirky, and fun. The staff is great, and the location is only half a block from the top of nob hill. Great weekend escape.
The location and our room size No complaints
Location Mandatory "urban bundle fee" of $20+ per night, even if you don't use or want the services. Housekeeping was bad -- there was a half full highball glass in the hallway outside our room for our entire stay. When we arrived on a December evening the room temperature was set to 54 degrees with cold air blasting in. Overall not a friendly or welcoming environment, unfortunately.
Stanford Court hotel was in a terrific location. Cable car intersection right out the front door was super cool. The lobby and bar were upscale and clean. I would recommend this hotel to anyone looking for a boutique hotel in San fransisco. The room size was a little small for the money, and you could hear everything from the hallway and surrounding rooms.
Very comfortable bed. Free wifi. Good gym. Very friendly staff and they sell oddities water for $1 a bottle. A little bit dated interior
Window view was loud but nice, room was clean and service was very good. Nice location. Jeffery was a great bartender showing professionalism with an intoxicated female needing assistance at the bar Urban tax fee is a shady charge that was not explained at check in, The fee is for bike rental and internet, yet the Wi fi was listed as free and you would be insane to ride a bike down the hills. I had to argue to get it removed.
Steve, one of the staff members, was very friendly and helpful. Aside from that, nothing. Nearly everything. The rest of the staff seemed unimpressed with the hotel themselves and in fact mocked the hotel for intentionally using "false advertising" to lure customers into staying there. Upon arriving we received a "complimentary upgrade," which off the batt seemed wonderful, but once we entered the room we were appalled; we couldn't even imagine what our original room would have looked like. When I called down to complain about the striking difference from the pictures on the website the woman at the front desk replied that what I saw online was called "photoshop." The room was spacious, but empty; there was no headboard, safe or amenities. The hotel offered nothing, but rooms and was not the kind of place you looked forward to returning to at the end of a long day. I would not recommend this hotel to anyone and I would never return myself. For a couple hundred dollars more I could have stayed at the nicest hotel in San Francisco. This hardly ranks with the top hotels in the city, despite its high prices and false four star advertising online.
GREAT CUSTOMER SERVICE, EVERYONE IN THE LOBBY WAS VERY HELPFUL AND KIND. HOTEL WAS CLEAN, AND PROVIDES A FRESH SMELL AS YOU WALK IN. I LOVED THE WATER BOTTLES TO GET PURIFIED WATER AS YOU WALK IN OR LEAVE.
Nice location Slow service from check in to check out Uncomfortable beds (pillows were worn flat, requested new ones and got two more flat/worn out pillows) Towel was dirty (not stained--it had actual chips of dirt on it) slow wifi Very low quality food
Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall. Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.
Super clean New and very spacious rooms Air scent in lobby TOO strong which appears to be overdone these days in many hotel lobbies
The room cleanliness and decor. Customer service-I had requested a 1 bed and they initially gave me a double. So we had to go change rooms. Then at 6am there's was a fire drill so everyone had to evacuate but the issue is that the staff never offered an apology.
Location Booked and paid extra for king bed, when we checked in there were none available, so still had to pay extra for 2 queens.
Feels like an adventure since it appears to be on a us ship!
The service, location and amenities were incredible. Very comfy beds! Everything was perfect, except the shower would clogg a bit. Would definetly recommend
Excelent bed, shower, big room, quiet. Staff from front desk confusing and not gentle. Didn'tgive important information. Lounge vip not worthy.
The location and staff were wonderful. The gym was very nice. The hotel was clean. . For my purposes, it was perfect. The bathroom could use updating, but it was okay. I would NOT classify this as a romantic hotel. The Edison lamps were unique but not very effective as lighting.
The staff was awesome! So attentive and willing to help make our stay better. The concierge called to make sure all of our tour and restaurant plans were taken care of properly. Great job!
Got to the check in desk and found out there was a hidden fee of $30 for internet and other incidentals. Bait and Switch
I liked that we were in walking distance of the wharf and North Shore. A few blocks from the congestion of fisherman's wharf gave us some peace and quiet. We were able to sleep with the window's open without the noise from the streets or groups of people invading our space.
I loves the fresh but edgy rooms. Do the valet parking.
Clean, renovated, stylish, friendly, with a perfect location. Not a the over priced dirty old hotel usually available for the price in the warf. I did not pick the hotel or we wouldn't have stayed in this area. I was WRONG. They've saved an old hotel from being an awful tourist trap. I was anticipating mushrooms growing on the carpets and paint from the 70's. But it was as clean as a Hampton in or Holiday in express I would usually use during the week for work. Location is at the end of the war so getting in and out of there was easy. It's also at the end of Columbus state getting into little Italy and over to China town were also simple. Again, I did not expect this clean of a room for that close to $200 in this area. Would stay here again if asked to. Charged for waters. Hotel elevator room card reader. In room AC could have worked better, but it was well enough that we didn't bother to complain. Not enough outlets. Though there are charging stations in the room, only 1 next to the bed and the other shut off when the TV was off. Stairwell doors all need new door closers. Bed looked lumpy but slept fine.
the room was clean and has a very nice bathroom. nice and quite. staff was very nice, close to trader joes and dining. thanks everyone who made are stay pleaseant.
Price,staff was great,looks great after renovations
Clean, non-smoking, reasonable rates, and convenient to SFO. Airport shuttle service doesn't start until 4am
The staff is friendly, respectful and very helpful. Third time at staying there and thoroughly pleased. Continental breakfast is basic, but plenty. We were happy with it.Very clean rooms
Don't know they overbooked cancelled reservation have not received refund yet Don't know they overbooked cancelled reservation have not received refund yet
Very good location if you have to sleep near to the airport. But it's the only reason to go this hotel! Room very noisy (like all Howard Johnson!), is there really a wall between the rooms?
Convenient to SFO airport; Shuttle service needs a little tuning up; breakfast adequate but could use a waffle maker. I liked the ease of getting into San Francisco via either I-2880 or Rte 101. Protected parking was good. Walls are thin and the neighboring room was loud both into the late night and when getting up the next morning.
Expensive mini bar, breakfast etc
I loved the large room! The space was great. Loved the airy feel.
The location was very convienent. I chose to park down the street and save $30 for over night parking. Nice pillows and comfy bed. This hotel is really small the room was giving me an allegric reactions I could not breath, until we forced the window open. The shower curtain and shower smelled really bad. That was gross. I will not be staying here again.
Classy Good room service food Hidden cost for valet parking - $52 a night Hidden cost for a 50 cent aux cord - $100 deposit Hidden cost for more than 5 glasses ordered for guests House keeping failed to clean my room one day when I called them before leaving for the day specifically asking them to tidy up No Hot tub or pool
Superb location right in the heart of San Francisco's Union Square area, excellent restaurants and shopping nearby. Beautifully decorated room that was quiet and serene. Standard room king was quite small. No room for more than a couple.
The room and hallways where dark, the bathrooms are in bad shape (old and rusty), the tv was small and didn't have on demand. It used to be THE PLACE TO STAY in SF... Not anymore...needs a remodel urgently.
The staff and location were both excellent, the bar is also fun (and the reason I knew about the hotel to begin with). There sure are a lot of interesting chairs around! Room service was prompt and the food was tasty. The bed is comfortable and the rooms have pretty good noise control. The rooms are in dire need of updating. We stayed in a studio so the size was good, but things just seemed old. The walls needed touch up paint, the bathtub was peeling (about a 10'' section was missing plaster), the grout was stained, the hair dryer must be from 1985, the thermostat is old making it hard to control room temperature, the faucet was probably really awesome 20 years ago, but now it is difficult to get it in the "off" position, not good in a state experiencing a drought.
The bed was very comfortable. The room was dark with the curtains pulled closed. I stayed at the Clift this past weekend with my wife for a "staycation" away from the Oakland grind we call our normal lives. A few concerns with the Clift Hotel. When we arrived we were unsure about how the valet worked since there are no signs or "red jackets" (they wear black). We had to circle the block and call to find out what the deal was. It's also expensive, $52+ tax per night. Once we were in the Hotel we were told that our room wasn't ready, which was completely fine since we arrived 3 hours prior to check in time. We happily checked our bag and went for a stroll around union square. The problem is that the woman at the counter said we should expect a phone call with in the hour when our room was ready. We waited the hour and then another hour. No call. We then returned to the Hotel at 3pm and were told by the same women that it "should be ready within the hour."This would take us up to check in time...Finally at 4pm we complained and a manager upgraded us to a Jr. Suite and promptly gave us the keys. Sales Training: under promise and over deliver, not the other way around. Finally we arrive in our room and its pretty nice. It was on the 15th floor and the view was pretty urban SF high life. We were happy. The tub and painted surfaces were chipping and sup par. apparently this room costs $450+ per night, If I paid that I expect a little more attention to detail and quality. We dined at the Velvet Room, the Hotel's restaurant. We were offered a cold and breezy table next to the hallway leading to the bar but were happily seated in a lovely booth when we requested that. Dinner was delicious. The Redwood Room, their high shelf bar, is always crowded and all seating is reserved for $350+ bottle service. The common areas are nice, warm, and cozy. The room is three star. The overall experience is ok, we'll try another place next month and report back.
Old & tired Tired
Great food, staff and service. Valet took a little long.
Great vibe in the hotel bar. Room service was slow, found a hair in my food, ordered a Coke three times and never got it, was provided with only a comforter and fitted sheet on my bed, food wasn't very good.
Room was nothing special the lobby and bar were cool The room was was average and bathroom was very old decore
Everyone was amazing! Jonathan the bartender, patrick the bellman, everyone! They made my boyfriends birthday very special. This is the best hotel in SF. Thank you to the entire staff. Nothing because everything was awesome!
They need to add a salon that has someone there to do hair blow outs for customers staying at the Ritz.
Customer service was outstanding.
The staff was exceptional. ALL of them. Not much. The spa was priced really high so we ended up making other accommodations.