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I loved the staff, the decor, and the service. The hotel is absolutely beautiful. Nope! Loved everything!
A nice hotel. Staff very friendly and helpful.
Beautiful room, clean. Only the temp was uncomfortable. The temperature control did not seem to work; the room was too hot and the thermostat was turned down to 59. It felt like 80 degrees.
Large, nice and clean rooms. Good breakfast buffet included. The free shuttle service was not very efficient and the staff was not very helpful in finding a solution.
I liked the quietness, the calmness, the beauty of the room, the internet service, the choice for breakfast, the helpfulness of the staff, the neighbourhood behind the hotel and the design of the interior and exterior and outfront garden. I did not like the service from the airport. I ended up getting my own cab to the hotel after waiting for about 1 hour outside at the airport. Part of it was my fault as, for a while, I was standing higher up on the island so I understand why there was difficulty. When I, finally, did stand in the correct place, however, no cab came by to find me. I am not sure how this can be changed, as, for me, for my first time at your place, I didn't, initially, understand where your shuttle service did its pick up. So, it seems to end up - that I was looking for an unknown and, the cabby is looking for an unknown. On the way back, I waited 35 minutes for a pick up, after making arrangements early. So, it isn't so great!
Very handy for SFO (free car, takes ~10 min), so perfect for our early flight. Great friendly service. Good free wifi, and we got a free upgrade to a nice spacious suite. Very comfortable bed and good linen and toiletries. Good Mexican restaurant (Don Pico's) just a few minutes' walk down the road. Reasonable breakfast, and nice free cookies. Located on the main road, with no decent views of anything much.
The staff serivce was exceptional and went above and beyond! The hotel was nice and clean. Worth every penny!
I booked this hotel as it was a good price, had great reviews and was convenient enough for a conference at the Moscone Center without paying ridiculous downtown prices. I wasn't disappointed. The staff were all really nice, the room was comfortable, very eclectic design, modern bathrooms, but some very opulent furniture. About a 15 min walk to the BART, 10 min to Caltrain, about 5 min walk to the downtown San Bruno area that has quite a few restaurants and shops. Would definitely stay there again and make time to try the spa! I didn't think the breakfast buffet was anything special. but since it was included in the price, can't complain.
Very clean, well appointed modern rooms, with 100% Cotten sheets and down comforters. His and her bathrobes. Standard continental breakfast, with bonus Starbucks coffee. Evening has coffee/tea with cookies and complimentary glass of wine. We absolutely loved our stay at this hotel and we definitely will stay again.
The room was beautiful and very clean. The staff was very polite. They upgrated us to a Junior Suite at the same price we have booked for a standard room (we have not asked for). The best hotel near SFO.
The beds were comfortable, plenty of room and friendly staff. Beautiful and simple room. Great experience.
Front desk staff were very helpful and attentive with booking taxis, looking into tours, explaining the BART system, accommodating room needs, etc. Bistro was understaffed. Lines for breakfast were long and very slow moving. One morning the one worker who had to ring up food, make it and serve it - was so overwhelmed that she forgot to give me my food. I ran out of time to wait for it and when I tried to cancel my order she gave me a hard time about it. Kids wanted to swim in pool but the water was ice cold and not possible for them to swim in it. This was a huge disappointment.
Clean room. Great coffee in room. Staff very friendly Cold pool, too much chlorine in jacuzzi, the room doors make a lot of noise when opened and closed.
Too noisy - aircrafts taking off constantly. No real breakfast option.
Most hotels including other Hilton owned hotels offer a free breakfast. This one does not. So, even though we liked this hotel very much otherwise, we will probably go back to the Embassy. It was surprising that they didn't, though since most all do including other Hilton's! I hope that changes as I am a new Hilton Honors Club Member as well. I was told I had to be a "Gold" member to get this. The only problem, being handicapped, I don't travel enough to ever reach that level, but do go every year to SF and NY with my family. A comp'd breakfast would be great.
The room was clean and big with fridge, microwave and kit for coffee and tea. The price was ok and the shuttle bus was on time (for other customers: shuttle bus arrives at the hotel at .00 and .30 every hour; you must book it at the Reception). Near the hotel there is nothing interesting (if you want go to San Francisco without the car, you have to go to San Bruno bart Station -15 minutes from the hotel by foot).
Staff was friendly and very helpful. Room was comfortable. Breakfast could use an alternative to eggs for protein---maybe peanut butter?
The staff was very attentive to our needs. My bank had changed my credit card number so they could not CONFIRM our reservation, however, I called ahead and they took care of all our needs in a friendly way- they even upgraded us to a bigger room which was great for our family.
Comfort ok - Conviently placed at 5min from sfo airport Hotel not really insulated against noise. You could hear people in the corridors.
The facility was spotless. Could hear the television in the room next-door.
The hotel staff is very kind and location is very convenient
cheerful and helpful staff, nothing too much trouble. Good rooms with v.good facilities for the traveller an internet terminal would have made my stay perfect
Staff was really friendly and helpfull. It was only a little bit of a walk to the BART so it was easy to get into the City. Breakfast was included and was tasty. For the money there was really nothing I could say that was negative!
Clean and comfortable .... close to airport ... coffee available...not a good choice for family unless using Bart or needing overnight place for flight....left charger and was sent to Me quickly ..... very nice Shuttle slow and infrequent for pickup at airport... dies not run frequently in morning to airport .... if you miss it you will Need a cab..... also van not clearly marked .... very confusing
This hotel is convenient to the rental car center. I had a flight leaving during morning rush hour so was glad i only had a few blocks to drive.
Proximity to airport was excellant. decent restaurants clolse by. not great continental breakfast
This hotel is simply amazing. Feels just like home. My room had a kitchen and living room, plus a separate bedroom. Hot breakfast is included and they provide a shuttle to nearby areas. BART Is walking distance or you can even use the shuttle. I will definitely be going back here again!
Nära flygplatsen o med shuttle till terminalerna. Skulle med tidigt morgonplan o frågade personalen hur lång tid shuttlen skulle ta på morgonen. Fick svaret 15 min. I själva verket tog det 45 min med upphämtning på andra hotell. Blev mkt stressigt o vi blev sena pga detta. Personalen skall självklart berätta att det är upphämtning vid andra hotell, många reser på morgonen och har mkt bagage. Allt sådant tar tid, men ingen sådan info.
Ett mycket enkelt och lite slitet hotell. OK för en övernattning för att hinna med ett tidigt flyg nästa morgon. Gratis shuttel till och från hotellet. Icke fungerande aircondition och ismaskin samt lite dåligt och halvskumt upplyst på kvällen.
Nära till flygplatsen och bra buss service till transithallen. Närhet till restauranger.
Nära flygplatsen med gratis bussar dit. Bra pool. Restaurang i huset. Trång frukostmatsal. Unken heltäckningsmatta i vårt rum.
Nära flygplatsen. Fri transport till och från flygplatsen. Ingen frukost.
Don't know they overbooked cancelled reservation have not received refund yet Don't know they overbooked cancelled reservation have not received refund yet
Price,staff was great,looks great after renovations
Clean, non-smoking, reasonable rates, and convenient to SFO. Airport shuttle service doesn't start until 4am
the room was clean and has a very nice bathroom. nice and quite. staff was very nice, close to trader joes and dining. thanks everyone who made are stay pleaseant.
Convenient to SFO airport; Shuttle service needs a little tuning up; breakfast adequate but could use a waffle maker. I liked the ease of getting into San Francisco via either I-2880 or Rte 101. Protected parking was good. Walls are thin and the neighboring room was loud both into the late night and when getting up the next morning.
The staff is friendly, respectful and very helpful. Third time at staying there and thoroughly pleased. Continental breakfast is basic, but plenty. We were happy with it.Very clean rooms
Very good location if you have to sleep near to the airport. But it's the only reason to go this hotel! Room very noisy (like all Howard Johnson!), is there really a wall between the rooms?
Beds were nice. Clean and updated rooms. Van to airport only ran once an hour.
It is close to the airport so convenient for a 1 night budget stay. The 24 hr free airport shuttle is also great. the rooms are not very clean. Breakfast was not available when we came down to eat at 9am.
the receptionist was very helpful
Below average hotel breakfast Water in bathroom backed up into the sink
I had a suite that was spacious, clean and free internet. The staff was friendly and helpful. The continental breakfast was spartan. Some fruit and juice would help.
I had a very nice stay. My room was well taken care of and it had a nice clean smell on my return each day. The hotel is going thru upgrades at this time and I look forward to my next visit and maybe getting a upgraded room. Every thing worked, Internet speed could be better.
Bed was comfortable. Smell in the lobby was funky..
Very nice hotel, just was disappointed with the 11am checkout phone call.
The room was very nice, updated and modern. The bed was comfortable...I would stay there again.
Overall layout, quietness, cleanliness and proximity to BART (keep in mind Millbrae station is closer than the San Bruno one). They may be a bit understaffed. One or two times I had to wait for someone to show up at the front desk, and there was no bell to ring. They did have a "now hiring" sign.
Functional, efficient, convenient and reasonably priced.
Parking wasn't a problem. I looked out the window and saw a pizza place. Order a large pep. I told the guy on the phone I would go get it and he insisted he would bring. The pizza was kind of expensive and once it was delivered I could tell the guy didn't like his tip. He only came from across the street. 2 bucks was plenty. Look at your receipt before leaving. I always do but when you don't it seems that's when you should have. I didn't like the continental breakfast. Stretchy waffles and wasn't planning on toast. Hoping for at least a danish.
Close to airport, reasonable value for money. Airport shuttle is shared with about 5 other hotels, and this one is the last stop. Even though it's only around 2 miles from the airport, shuttle ride took a full 30 mins. Room should have been cleaner, e.g. obvious food mess on bedside table.
This was a great deal as far as being clean, surprisingly large, and comfortable. I didn't spend much time there (just overnight as I had a layover). I appreciated that they had breakfast items that I could grab and take with me, since I had an early flight and didn't have time to sit down and eat. The room was freezing when I got there at 55 degrees F. I don't blame them for saving energy, but then I had to turn the dial to 80 just to try to make up for the cold. The room never got warmer than 68 degrees.
I didn't like the room well is not clean well specially the bed sheets comported and the pillow. The room is incomplete like tissues towels. The service is slow I waiter 2 hours for asking for the supplies. I have to follow up with them again the request.
Room and bathroom were very clean.
Närheten till flygfältet. Nej
Nära flygplatsen och hotellets gratis busstransfer till flyget fungerade bra. Nära flygplatsen med startande plan över hotellet och järnvägsspår med tutande tåg underlättade inte sömnen. Med det läget borde ljudisoleringen vara bättre.
De hade svårt att hitta bokningen, sen ville de debitera mig en gång till. Jag fick förklara att det redan var betalt.
Nära flygplats med fri transport till/från terminalerna. Hjälpsam och trevlig personal. Heltäckningsmattan.
Att det var nära till flygplatsen då vi skulle upp tidigt på morgonen Hade varit bra med en kyl på rummet.
Proximity to the airport. Airport shuttle never arrived so I had to get a taxi from the airport. Price was misleading, yes there was a room for $110 but it was the nastiest smoking room I've ever seen. I had to pay an extra $50 for a room that I could even breathe in.
Last minute reservation, looking for low price. Room was $89. There was an aroma in the room, maybe like an air freshner. The place just did not match the price.
Rennovation attempts were in evidence. Police raids. Hookers. Diaper stuck to the mattress.
It was cheap, and it was only a 10min to get to a Caltrain station that put you downtown San Francisco in less than 30min Not much to do in the area I was staying, and traffic sounds.
Shuttle was convenient and driver super friendly. I thought the open courtyards seemed a little awkward.
Close to airport and rental car return
Great staff. Booking mixup on my part and they honored the wrong booking date. A++++
The cost was great. Breakfast was also good. We did a tour of the city and they picked us up and dropped back at the hotel.
Convenient location and good price The rooms were a little old and in need of cosmetic repair..
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
My wife and I enjoyed the price and the amenities. Cheaper price than most hotels in the area and it comes with a fridge, microwave, flat screen TV, tub/shower and good beds. The hotel is a walk away from the Bart that can take you all the way into San Francisco. It is by two major roads, with an airport to the side (You will hear traffic all night and airplanes). Other than that it was marvelous. The staff was very helpful and friendly. I would highly recommend this hotel if you're on a cheap budget and can't afford the San Francisco hotel prices. We stayed for 3 nights, and every night we had to go to the staff to get a new card for our room (the one we had wouldn't work.) Staff was super helpful, just the system isn't the best.
rooms are very clean and comfortable. very good for the price you pay close to railroad, train will wake you up by 6:00
The room was a nice size The hotel is in a sketchy area directly under the freeway and right next to train tracks with a train that runs literally every 15 minutes. With a newborn baby, the train kept her and us up all night each night. Had we of known that, we would've stayed elsewhere.
very clean large room couch fridge and microwave large bathroom very comfy bed and pillows Great breakfast! Hotel is next to a train station, amtrak screeches to a halt every half hour, throughout the night. I didn't mind, I'm a very heavy sleeper but beware depending on where you get roomed. Parking at the hotel cost $6! That seems odd to me Hotel staff was mediocre at best
It had all the facilities and good enough for a nice stay near the Airport. The breakfast was nice too. Cant think of much
The train is right across from the hotel making it easy to go to and from the city. We couldn't afford a hotel right in the city so this was the perfect compromise. The room and bathroom were all clean. There was a mini fridge, microwave, and coffee maker right in the room. Both gentlemen I met at the front desk were polite and accommodating. The breakfast was good - waffle maker, pastries, yogurts, cereal, etc. Our room was a little tricky to find as we were all the way in the back and the signs weren't showing where our room was.
Very clean room and very confirtable matress and pillows. Not a good atmosphere.
Employer paid for. Easy to interact with staff. Bed sheets seemed fresh. Room service did not start slamming doors at the crack of dawn. No surfaces in bath room to set even a pair of glasses down to wash my face. Immediately adjacent to busy rail road lines. Bedding was fresh, carpet and tile grout not so much. Noisy outside, noisy little refrigerator inside.
The room was clean. The hotel is directly beside a railroad, (something of a switchyard), and very close to a major highway. The noise was inbelievable!! Adding the noise was the hotel itself. The noise from people walking above my room or along the walkway beside the room was ridiculous. My co-worker in the room beside me put it best; it was like being inside a snare drum!
Rooms were very clean a d staff was excellent Internet wouldn't work in my room. Shuttle to and from airport was horrible waited over an hour at airport, called desk three times and got the same reply, traffic was heavy. Every other hotel shuttle came by three times while we waited.
It was good for the price. The staff was nice and the rooms were clean. I did not like that it was a half hour away from everything that we wanted to do in the heart of San Francisco.
Close to all such as shopping stores, dining , close to downtown, close to other city very convenient location service are good , staff are nice esp the front desk nice to have ref, microwave even didn't use it decent size room People comes & go, hears foot step even so early in the morning between 12 am-4am
Parking lot was flooded, so disabled parking spaces were not available. Instructions for the shower in the accessible bathroom were printed on the building/room map which I left in the car once I found the right building. Instructions should be in each room.
Wonderful hotel. Comfortable beds, feather pillows, full kitchen, extensive breakfast, and it even has a small DVD library available if you want. Hardly any downsides. Setting up the DVD player in room was a bit of a mess and the pet fee was extremely high, particularly if you are there for only a day.
Very welcoming, great employees. Free laundromat, reasonable free continental breakfast. Beds were not that comfortable...and no small frying/egg skillet to mske the kitchenette functional.
The hotel location was just far enough from the heart of San Francisco to get a good price, but close enough that driving wasn't an issue. There was mold in the showers that my boyfriend had a pretty strong allergic reaction to, but overall the room was quaint and clean.
Loved your pillows and mattress You need more seats/tablesl for breakfast
The staff were super friendly and helpful, the hotel was really convenient to downtown SF(18 minutes away), and with an amazing view! Hotel room was clean and comfy! It was definitely worth it for the price paid. There was no complimentary breakfast, had to pay for it. But otherwise everything was great!
Close to airport with free shuttle every half hour Booked a king size bed with whirlpool. I didn't read the fine print that said if available which meant I didn't get the whirlpool.
I'm glad there was a restaurant available. But I'm used to having a free buffet offered. There wasn't a free buffet.
Staff was friendly and responsive. Room seemed clean. Staff gave wrong information about the hotel's shuttle. After waiting for more than 45 min for a shuttle that I was told would be 15 min., I ended up having to waste time and $$ to pay for an Uber driver. No complimentary breakfast.
I thought they had a complimentary breakfast, they didn't I got charged 12.99, I wasn't happy about that !
Everything was wonderful. Fresh fruit and cookies were much appreciated when we came into the lobby. Staff were so friendly and efficient, The room was very nice and quiet. Couldn't get a second nights stay.
Convenient location from airport or to downtown San Francisco. Excellent conveniences such as a business center, workout room, laundry facilities, and accessible room availability. They had multiple areas for business travelers to sit and work. They have their own restaurant on site so dinner and a full breakfast was offered at a very reasonable price. The staff was very friendly and accommodating. I was very impressed when I received an email to confirm our reservation and it offered me other things that I might need, for example extra towels, blankets and even a quiet room. The only reason I didn't 5 star the hotel was because the beds were definitely full size and not queen and they were very soft and a bit lumpy. Additionally, their pillows were also very mushy and not firm enough to support your neck. Other than that it is a very nice place to stay. Full size beds instead of queen, soft lumpy beds and mushy pillows that were not firm enough to support neck.
Several pillow cases were scented with perfume. Pillow cases had not been changed? Bed sheets??
Clean room and polite staff. No pool.
Everything was OK except for 2 things (see below). 1) The wired Internet connection didn't work. The wireless connection didn't work either. The customer service (responsible for the connection) could not help and offered to fix it later but I didn't have time for that. 2) The toilet got jammed easily.
Smooth check-in. Found a nice spot for parking. The receptionist even gave us two water bottles during both check-in and check-out Nothing bad to report. Will definitely stay again.
It was great staying at Hampton Inn. The staffs were really friendly and nice.
Close to see my daughter at SFO state university
All features of a high end motel
in house breakfast poor standard of first room offerrefd
It was a very nice room, comfortable, clean, and plenty of room. The shower/toilet area was also separated from the sink, which allowed each of us to get ready without over crowding the bathroom It was a touch on the expensive side for a 3-star hotel, but it was also World Series weekend so all prices were elevated
I have stayed in this Hotel on 3 separate occasions and they have all been quite pleasant. Its a convenient place close enough to San Francisco, the view is awesome both at the hotel and driving (unless your room faces the freeway). Facilities are upkept and the staff is friendly. Walls are a little too thin, I can hear everything next door, including the crying kid which was a bit annoying. Also, we found an earring behind the bed.
We arrived a day early. We were able to get a room, but the next day we were told we had to leave the room and couldn't check in until later in the day into a different room because our reservation was not for a "premium " room. Sheet checking in the standards room, the only difference was that our refrigerator did not have a freezer, night light did not phone chargers attached, and the tv was smaller. This was a huge inconvenience which could have ben prevented. Also on firts night if our stay, we did not receive a parking pass and were not asked for any mind of id when paying. There was hair in the shower of the "premium " room.
I liked the energy overall of the staff as 90% of them gave good eye contact and welcoming smiles during my 3 days there. I enjoyed the daily breakfast. I wish there were non dairy, non sweet options for my coffee such as soy milk or rice milk.
Room was clean and staff was friendly at front desk. Price too high for a Monday and Tuesday night.
Was a really short stay between two airplane flies. A 12 and 2 hours fly. Beside this everything was in the range of fair to good. Maybe the 7 AM breakfast, on a weekend day was not early enough for us.
Hotel has old fashioned railings everywhere that a small child could fall through. The hotels breakfast makes you feel like you are in some kind of prison cafeteria. They need to redesign it completely to handle the flow of people. Ridiculous to wait 1/2 hour, no ice ever with soda machine - pool was col all day Hotel has old fashioned railings everywhere that a small child could fall through. The hotels breakfast makes you feel like you are in some kind of prison cafeteria. They need to redesign it completely to handle the flow of people. Ridiculous to wait 1/2 hour, no ice ever with soda machine - pool was col all day
The refrigerator in our room leaked and they said they would have it looked at but still leaked - carpet was wet. I was told they couldn't compensate price for room due to it being purchased through a third party.We were there because of a death in our family. Very disappointing.
Parking was plentiful but they gave codes and noted rules even though there no barricade. A bit confusing but it worked...
I just hoped it would look more new and not so worn down.
spacious and pleasant room together with friendly and professional staff.