No safety deposit box in any room! A major inconvenience, especially as the single deposit box at front desk was laughably small. We had to carry passports, all credit cards and cash, computers, etc with us everywhere for 2 weeks! I would not stay here again for this one reason - even though staff was friendly and helpful.
Found the window A/C was wonderful to be able to control the room temperature ourselves, had a very good stay
good location and reasonable price
Room overall was quite clean. Staff was very friendly and helpful. Breakfast was good. Bathroom was outdated, lacked counter space, old tub and shower, toilet used a lot of water. Lighting and ventilation in bathroom very poor. Construction/remodel work during the day made considerable noise. One elevator was very noisy.
Hotel staff was very accommodating on a few unusual requests. They accommodated me and there was no extra charges . They were prompt and courteous. Made all the differences in the kkkkkkkkkkkkthree day stay.
Spacious rooms Noisey!
Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Very comfortable bedding. Quite small room.
Nice updated rooms Difficulty with parking as we arrived late at night
my wife loved the bath tub and the bed was great the continental breakfast could have been better
This guest did not leave comments about this hotel.
Bed Breakfast, no egss, only bread and cereal
locks were missing, paint badly chipped, lighting very dim. Did not allow parking as they indicated in the phon.
I was very impressed with the quality of the room and the staft was element very professional.
flexibility of location of room. needed privacy and they accommodated. SMOKERS! Can't smoke in the room but ashtrays are at the stairwells. Nonstop smoking gave me a headache
Clean, friendly, inexpensive, centrally located, breakfast Need to change the room deodorant. It's the same one used when I was 15 and cleaned rooms at Ho Jo's in Milford, Ct all through high school . Phew it stinks.
The location is convenient. Noise from bathroom fan.
It was a worn room but a clean room. The shower worked well. You can see they are trying to keep a clean, tidy inn but the location and safety is a concern listed below. The location and safety is a concern. The window treatments (blind type) do not provide adequate security, i.e., one can see into the room from outside. This facility only deserves a star or less.
good bed and good breakfast The shower's soap tray was missing. The room temperature control (thermostat) was not very responsive.
Very little sound insulation. From my room you could hear everything that was going on in the room above. Same with traffic noise from busy road outside
We had to change our check in time to late in the evening. No problem at all. The drainage in the shower backed up a bit and neede to be checked.
Front desk very helpful printed out map quest info polite. Maybe put carpet runner in front of sinks in bathroom because of sanitary reasons. People standing there water all over floor. Nite light also very dark when using bathroom. Will stay again!!! No night lite in bathroom...very dark when getting up.
Price was good, rooms were very nice and well kept, bathroom needed a little fixes her and there mostly for looks but it was very clean. Very small bathroom'. Breakfast there wasn't much to choose from, but for the price in CA it was worth it. Near by neighborhood was questionable, but otherwise acceptable. Good for a business trip, and would go back again.
Jacuzzi tub, lots of pillows, breakfast, spacious Location.
Continental breakfast was ok. I saw housekeeper put Clean linen on the floor and clean towels on stair siderail. Not sanitary.
The price was a good value. The hotel is right next to a highway so the noise level is above average.
courteous staff, clean rooms Room service breakfast was mediocre at best....coffee was terrible, didn't come with cream and sugar nor butter for pastries. It was as if someone slapped a few rolls on a plate...for $20.
Location; well sound proofed from highway and airport noise; double queen beds
Clean, comvenient Wireless not good enough
Always a comfortable bed, close to car rental return, good little restaurant, good wifi signal
Not much, except it was reasonable near to the airport, but I could have got a closer hotel if I had researched enough Could not find my reservation, very poor internet reception ( I prefer to pay for my connection than have a really poor free connection), felt like a motel but did not have a motel price.
It is convenient to the San Francisco Airport, and has a restaurant on site. There is also a free shuttle bus every half hour.
Very nice and clean room, bed was extremely comfortable. Staff and restaurant excellent. Close and convenient to airport. Shuttle service.
close to San Fransisco International Airport
The bartender was great and the bed was very comfortable
Staff was excellent and the restaurant food was delicious!
Convenient location by the airport. Lobby and dining area were adequate. The room was an awkwardly apportioned, two story renovation that the desk clerk referred to as "the penthouse suite." In terms of comfort and functionality, it was poorly thought out and did not represent the Sheraton brand well. If grading feng shui, this room would receive a zero. In the morning, there was a "discrepancy" resulting in no breakfast service at the time I needed it. One staff member said something about them trying to find a cook. The kitchen seemed poorly organized and under staffed. I will not return to this hotel.
Free WI-FI, computers, parking Credit card was charged befor check in
It was quiet. Breakfast on weekends does not open until 8am. That is no acceptable. The shower was almost a dribble to get even warm. When i stated that 8am was not acceptable for breakfast, the check in employee certainly did not care, that's the way it is.
Everything Pillows were too small and lumpy.
Clean, friendly staff, good breakfast. In walking distance of many convenient stores. Quite neighborhood. Elevator was very slow
Thank you for checjing on us at our arrival.
We have stayed here before and we enjoy the quiet, privacy, comfort, cleanliness and professional staffs assistance. We choose it as it is close to family living in the area. The pool area is small and typical for a small motel.
Free upgrade to a Jr. Suite-Free breakfast. Quiet, good internet service No complients
Friendliness of the staff, cleanliness of the room. We were there as it is close to the hospital where we're receiving treatment. Staff was very accommodating, letting us checkout a little later. Would return if don't plan to stay in the room for long. Value for money. Refrigerator and AC/heat was noisy when they come on, thin walls where we could hear people walking above us and neighbors talking at a normal conversation level.
Clean, well furnished, and good mattress.
Close to Stanford where my daughters is in the hospital. It's just ok. Pretty much a slightly better motel 6. Cheap and clean. That's it. Breakfast was ok. Not great.
It's location near san Francisco The Spa should be renewed and the rooms could use some refreshment as well.
The room has quit some space and good facilities. The breakfast is poor, as a matter of fact it isn't a breakfast at all.
Proximity to airport was excellant. decent restaurants clolse by. not great continental breakfast
The room was clean and big with fridge, microwave and kit for coffee and tea. The price was ok and the shuttle bus was on time (for other customers: shuttle bus arrives at the hotel at .00 and .30 every hour; you must book it at the Reception). Near the hotel there is nothing interesting (if you want go to San Francisco without the car, you have to go to San Bruno bart Station -15 minutes from the hotel by foot).
The facility was spotless. Could hear the television in the room next-door.
The staff was very attentive to our needs. My bank had changed my credit card number so they could not CONFIRM our reservation, however, I called ahead and they took care of all our needs in a friendly way- they even upgraded us to a bigger room which was great for our family.
This hotel is convenient to the rental car center. I had a flight leaving during morning rush hour so was glad i only had a few blocks to drive.
The room was very spacious and the micro and frig were a great bonus. We were very comfortable and it was close to everything we wanted to do. Downtown was far enough away that we didn't have to deal with the traffic but close enough to go there for sightseeing and eating with only a short drive back to our room. I can't think of one thing we didn't like or that we would change.
Comfort ok - Conviently placed at 5min from sfo airport Hotel not really insulated against noise. You could hear people in the corridors.
Staff was really friendly and helpfull. It was only a little bit of a walk to the BART so it was easy to get into the City. Breakfast was included and was tasty. For the money there was really nothing I could say that was negative!
Staff was friendly and very helpful. Room was comfortable. Breakfast could use an alternative to eggs for protein---maybe peanut butter?
cheerful and helpful staff, nothing too much trouble. Good rooms with v.good facilities for the traveller an internet terminal would have made my stay perfect
The hotel staff is very kind and location is very convenient
Near to the airport with shuttle 4am-late included. Comfortable.
I had a suite that was spacious, clean and free internet. The staff was friendly and helpful. The continental breakfast was spartan. Some fruit and juice would help.
Below average hotel breakfast Water in bathroom backed up into the sink
The room was very nice, updated and modern. The bed was comfortable...I would stay there again.
Parking wasn't a problem. I looked out the window and saw a pizza place. Order a large pep. I told the guy on the phone I would go get it and he insisted he would bring. The pizza was kind of expensive and once it was delivered I could tell the guy didn't like his tip. He only came from across the street. 2 bucks was plenty. Look at your receipt before leaving. I always do but when you don't it seems that's when you should have. I didn't like the continental breakfast. Stretchy waffles and wasn't planning on toast. Hoping for at least a danish.
the staff; nice room, very clean,near airport,near restaurants
Functional, efficient, convenient and reasonably priced.
Free shuttle from/to SFO. Ease of check-in & check-out.
It is close to the airport so convenient for a 1 night budget stay. The 24 hr free airport shuttle is also great. the rooms are not very clean. Breakfast was not available when we came down to eat at 9am.
the receptionist was very helpful
I had a very nice stay. My room was well taken care of and it had a nice clean smell on my return each day. The hotel is going thru upgrades at this time and I look forward to my next visit and maybe getting a upgraded room. Every thing worked, Internet speed could be better.
Overall layout, quietness, cleanliness and proximity to BART (keep in mind Millbrae station is closer than the San Bruno one). They may be a bit understaffed. One or two times I had to wait for someone to show up at the front desk, and there was no bell to ring. They did have a "now hiring" sign.
The staff serivce was exceptional and went above and beyond! The hotel was nice and clean. Worth every penny!
I liked the quietness, the calmness, the beauty of the room, the internet service, the choice for breakfast, the helpfulness of the staff, the neighbourhood behind the hotel and the design of the interior and exterior and outfront garden. I did not like the service from the airport. I ended up getting my own cab to the hotel after waiting for about 1 hour outside at the airport. Part of it was my fault as, for a while, I was standing higher up on the island so I understand why there was difficulty. When I, finally, did stand in the correct place, however, no cab came by to find me. I am not sure how this can be changed, as, for me, for my first time at your place, I didn't, initially, understand where your shuttle service did its pick up. So, it seems to end up - that I was looking for an unknown and, the cabby is looking for an unknown. On the way back, I waited 35 minutes for a pick up, after making arrangements early. So, it isn't so great!
Very handy for SFO (free car, takes ~10 min), so perfect for our early flight. Great friendly service. Good free wifi, and we got a free upgrade to a nice spacious suite. Very comfortable bed and good linen and toiletries. Good Mexican restaurant (Don Pico's) just a few minutes' walk down the road. Reasonable breakfast, and nice free cookies. Located on the main road, with no decent views of anything much.
Beautiful room, clean. Only the temp was uncomfortable. The temperature control did not seem to work; the room was too hot and the thermostat was turned down to 59. It felt like 80 degrees.
The beds were comfortable, plenty of room and friendly staff. Beautiful and simple room. Great experience.
I loved the staff, the decor, and the service. The hotel is absolutely beautiful. Nope! Loved everything!
A nice hotel. Staff very friendly and helpful.
Very clean, well appointed modern rooms, with 100% Cotten sheets and down comforters. His and her bathrobes. Standard continental breakfast, with bonus Starbucks coffee. Evening has coffee/tea with cookies and complimentary glass of wine. We absolutely loved our stay at this hotel and we definitely will stay again.
The room was beautiful and very clean. The staff was very polite. They upgrated us to a Junior Suite at the same price we have booked for a standard room (we have not asked for). The best hotel near SFO.
Large, nice and clean rooms. Good breakfast buffet included. The free shuttle service was not very efficient and the staff was not very helpful in finding a solution.
Price,staff was great,looks great after renovations
Clean, non-smoking, reasonable rates, and convenient to SFO. Airport shuttle service doesn't start until 4am
Very good location if you have to sleep near to the airport. But it's the only reason to go this hotel! Room very noisy (like all Howard Johnson!), is there really a wall between the rooms?
Don't know they overbooked cancelled reservation have not received refund yet Don't know they overbooked cancelled reservation have not received refund yet
the room was clean and has a very nice bathroom. nice and quite. staff was very nice, close to trader joes and dining. thanks everyone who made are stay pleaseant.
The staff is friendly, respectful and very helpful. Third time at staying there and thoroughly pleased. Continental breakfast is basic, but plenty. We were happy with it.Very clean rooms
Convenient to SFO airport; Shuttle service needs a little tuning up; breakfast adequate but could use a waffle maker. I liked the ease of getting into San Francisco via either I-2880 or Rte 101. Protected parking was good. Walls are thin and the neighboring room was loud both into the late night and when getting up the next morning.
Shuttle was convenient and driver super friendly. I thought the open courtyards seemed a little awkward.
business center - internet access - needs working mouse and mgmt checking computer and printer to ensure all in working order
Proximity to the airport. Airport shuttle never arrived so I had to get a taxi from the airport. Price was misleading, yes there was a room for $110 but it was the nastiest smoking room I've ever seen. I had to pay an extra $50 for a room that I could even breathe in.
It was cheap, and it was only a 10min to get to a Caltrain station that put you downtown San Francisco in less than 30min Not much to do in the area I was staying, and traffic sounds.
Proximity to airport. It was a dump - horrible. And the desk personnel were indifferent verging on rude. Way overpriced for the he'll hole it was.
Convenient location and good price The rooms were a little old and in need of cosmetic repair..
Your website said they had shuttle service. They do not, we were very uphappy as that was one of the reasons we picked this hotel. We will be contacting Ramada Inn to complain about the misrepresentation. Also, they currently owe us $18 that we had to pay in one way cab fair.
The cost was great. Breakfast was also good. We did a tour of the city and they picked us up and dropped back at the hotel.
Last minute reservation, looking for low price. Room was $89. There was an aroma in the room, maybe like an air freshner. The place just did not match the price.
Rennovation attempts were in evidence. Police raids. Hookers. Diaper stuck to the mattress.
Great staff. Booking mixup on my part and they honored the wrong booking date. A++++
The staff was very corteous and attentive to your needs. The breakfast was perfect for on the go. The room was clean and the sheets smelled great. The price was right. The only thing was you can hear the traffic and noises outside.
Its proximity to the event to which I went. I would have considered putting the heaters up a bit on the wall leaving floor space for occupant activity.
Staff was nice, room and bathroom were clean. The continental breakfast the next morning was very adequate. Room was on the first floor and I could people waking around on the floor above me in the middle of the night. I thought that booking.com would save me $$, but I would have gotten the same rate if I had walked in with my AAA card.
Andy, this is Manuel. Thanks very much for your educated manners. I see you soon.Manuel Fernandez. Motril, Granada, Spain. Take a look to the telephone line because I can't make any state and international calls. Thanks.
Staff was quite courteous, even with a late evening check-in (the attendant walked me to my room as I was having trouble with the key!). The room was inviting, clean, with coffee available in my room. Would stay there again. A good value! I was relieved that there was parking within the hotel immediate area. Traveling alone, I would not have liked parking in the back lot late at night! But, the neighborhood seemed quite safe!
Nära till flygplatsen och bra buss service till transithallen. Närhet till restauranger.
Nära flygplatsen o med shuttle till terminalerna. Skulle med tidigt morgonplan o frågade personalen hur lång tid shuttlen skulle ta på morgonen. Fick svaret 15 min. I själva verket tog det 45 min med upphämtning på andra hotell. Blev mkt stressigt o vi blev sena pga detta. Personalen skall självklart berätta att det är upphämtning vid andra hotell, många reser på morgonen och har mkt bagage. Allt sådant tar tid, men ingen sådan info.
Nära flygplatsen med gratis bussar dit. Bra pool. Restaurang i huset. Trång frukostmatsal. Unken heltäckningsmatta i vårt rum.
Nära flygplatsen. Fri transport till och från flygplatsen. Ingen frukost.
Ett mycket enkelt och lite slitet hotell. OK för en övernattning för att hinna med ett tidigt flyg nästa morgon. Gratis shuttel till och från hotellet. Icke fungerande aircondition och ismaskin samt lite dåligt och halvskumt upplyst på kvällen.
De hade svårt att hitta bokningen, sen ville de debitera mig en gång till. Jag fick förklara att det redan var betalt.
Nära flygplatsen och hotellets gratis busstransfer till flyget fungerade bra. Nära flygplatsen med startande plan över hotellet och järnvägsspår med tutande tåg underlättade inte sömnen. Med det läget borde ljudisoleringen vara bättre.
Närheten till flygfältet. Nej
Att det var nära till flygplatsen då vi skulle upp tidigt på morgonen Hade varit bra med en kyl på rummet.
Nära flygplats med fri transport till/från terminalerna. Hjälpsam och trevlig personal. Heltäckningsmattan.