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Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Hotel staff was very accommodating on a few unusual requests. They accommodated me and there was no extra charges . They were prompt and courteous. Made all the differences in the kkkkkkkkkkkkthree day stay.
No safety deposit box in any room! A major inconvenience, especially as the single deposit box at front desk was laughably small. We had to carry passports, all credit cards and cash, computers, etc with us everywhere for 2 weeks! I would not stay here again for this one reason - even though staff was friendly and helpful.
Found the window A/C was wonderful to be able to control the room temperature ourselves, had a very good stay
Spacious rooms Noisey!
good location and reasonable price
Room overall was quite clean. Staff was very friendly and helpful. Breakfast was good. Bathroom was outdated, lacked counter space, old tub and shower, toilet used a lot of water. Lighting and ventilation in bathroom very poor. Construction/remodel work during the day made considerable noise. One elevator was very noisy.
The room was large, clean and well appointed. The room was OK except the valve on the toilet was broken. I asked staff to fix the toilet 3 times. The first time they sent a maid with a plunger. That does not fix a bad valve. I left after a 4 day stay and the toilet was still broke.
This guest did not leave comments about this hotel.
That u had to use the public bathroom all night and morning because their maintenance is apparently available nights or mornings . The staff said simply said sorry and to use lobby bathroom . The toilets were plugged and never flushed . Thanks a llot That u had to use the public bathroom all night and morning because their maintenance is apparently available nights or mornings . The staff said simply said sorry and to use lobby bathroom . The toilets were plugged and never flushed . Thanks a llot
Nothing Cleanness, bed quality, decoration
It does not provide breakfast and does not have a hot tub. Other hotels in the area charge the same price per night while providing breakfast and a spa.
Nice room architecture with crown mouldings
Clean room, friendly staff, cleanliness Non
Clean room and lobby,
Convenient and clean. Close to freeway ramp but still quiet.
Location Bathroom floor tile and sink faucet were in need of repairs
Absolutely perfect stay. Large, clean room. Comfortable bed. Great staff. Would stay here again without hesitation. Fantastic experience.
This guest did not leave comments about this hotel.
Front desk very helpful printed out map quest info polite. Maybe put carpet runner in front of sinks in bathroom because of sanitary reasons. People standing there water all over floor. Nite light also very dark when using bathroom. Will stay again!!! No night lite in bathroom...very dark when getting up.
We had to change our check in time to late in the evening. No problem at all. The drainage in the shower backed up a bit and neede to be checked.
Very little sound insulation. From my room you could hear everything that was going on in the room above. Same with traffic noise from busy road outside
Nära flygplatsen o med shuttle till terminalerna. Skulle med tidigt morgonplan o frågade personalen hur lång tid shuttlen skulle ta på morgonen. Fick svaret 15 min. I själva verket tog det 45 min med upphämtning på andra hotell. Blev mkt stressigt o vi blev sena pga detta. Personalen skall självklart berätta att det är upphämtning vid andra hotell, många reser på morgonen och har mkt bagage. Allt sådant tar tid, men ingen sådan info.
Ett mycket enkelt och lite slitet hotell. OK för en övernattning för att hinna med ett tidigt flyg nästa morgon. Gratis shuttel till och från hotellet. Icke fungerande aircondition och ismaskin samt lite dåligt och halvskumt upplyst på kvällen.
Nära flygplatsen med gratis bussar dit. Bra pool. Restaurang i huset. Trång frukostmatsal. Unken heltäckningsmatta i vårt rum.
Nära flygplatsen. Fri transport till och från flygplatsen. Ingen frukost.
Nära till flygplatsen och bra buss service till transithallen. Närhet till restauranger.
Clean - good location - reasonably priced
clean and comfortable. Check out to early.
None The place old
Location close to city & airport.
The hotel is well located for our business purposes. It is close to US 101, and reasonably priced. The hotel is average in every way. The rooms are old. The hotel used to be a Best Western, and has just been converted to the Los Prados. The bathrooms have been re-done.
My plane got in to SFO at 12:30. I got a voicemail that lobby was closed and keys at bar. Went there and bar was closed and there was no note and no one there. Not even a night watchman which seems unsafe. Had to drive around and find another hotel at 2am. Never got refund.
Easy access It definitely was a weekly. Walls are thin. Coffe not good, no cream n sugar in the room. We had small children. I called when booking the room. The FD agent said he'd put us by each other and when I checked in that was not the case. We delt. It was only for 2 nights. Pool looked dirty I didng let the kids swim.
locks were missing, paint badly chipped, lighting very dim. Did not allow parking as they indicated in the phon.
Nice updated rooms Difficulty with parking as we arrived late at night
Bed Breakfast, no egss, only bread and cereal
The location is convenient. Noise from bathroom fan.
Clean, friendly, inexpensive, centrally located, breakfast Need to change the room deodorant. It's the same one used when I was 15 and cleaned rooms at Ho Jo's in Milford, Ct all through high school . Phew it stinks.
Very comfortable bedding. Quite small room.
This guest did not leave comments about this hotel.
flexibility of location of room. needed privacy and they accommodated. SMOKERS! Can't smoke in the room but ashtrays are at the stairwells. Nonstop smoking gave me a headache
my wife loved the bath tub and the bed was great the continental breakfast could have been better
It was a worn room but a clean room. The shower worked well. You can see they are trying to keep a clean, tidy inn but the location and safety is a concern listed below. The location and safety is a concern. The window treatments (blind type) do not provide adequate security, i.e., one can see into the room from outside. This facility only deserves a star or less.
I was very impressed with the quality of the room and the staft was element very professional.
good bed and good breakfast The shower's soap tray was missing. The room temperature control (thermostat) was not very responsive.
Jacuzzi tub, lots of pillows, breakfast, spacious Location.
Continental breakfast was ok. I saw housekeeper put Clean linen on the floor and clean towels on stair siderail. Not sanitary.
Price was good, rooms were very nice and well kept, bathroom needed a little fixes her and there mostly for looks but it was very clean. Very small bathroom'. Breakfast there wasn't much to choose from, but for the price in CA it was worth it. Near by neighborhood was questionable, but otherwise acceptable. Good for a business trip, and would go back again.
rooms are very clean and comfortable. very good for the price you pay close to railroad, train will wake you up by 6:00
Parking lot was flooded, so disabled parking spaces were not available. Instructions for the shower in the accessible bathroom were printed on the building/room map which I left in the car once I found the right building. Instructions should be in each room.
The room was a nice size The hotel is in a sketchy area directly under the freeway and right next to train tracks with a train that runs literally every 15 minutes. With a newborn baby, the train kept her and us up all night each night. Had we of known that, we would've stayed elsewhere.
It had all the facilities and good enough for a nice stay near the Airport. The breakfast was nice too. Cant think of much
Very clean room and very confirtable matress and pillows. Not a good atmosphere.
Rooms were very clean a d staff was excellent Internet wouldn't work in my room. Shuttle to and from airport was horrible waited over an hour at airport, called desk three times and got the same reply, traffic was heavy. Every other hotel shuttle came by three times while we waited.
The room was clean. The hotel is directly beside a railroad, (something of a switchyard), and very close to a major highway. The noise was inbelievable!! Adding the noise was the hotel itself. The noise from people walking above my room or along the walkway beside the room was ridiculous. My co-worker in the room beside me put it best; it was like being inside a snare drum!
Price and room space. Old dark looking carpet.
The train is right across from the hotel making it easy to go to and from the city. We couldn't afford a hotel right in the city so this was the perfect compromise. The room and bathroom were all clean. There was a mini fridge, microwave, and coffee maker right in the room. Both gentlemen I met at the front desk were polite and accommodating. The breakfast was good - waffle maker, pastries, yogurts, cereal, etc. Our room was a little tricky to find as we were all the way in the back and the signs weren't showing where our room was.
Employer paid for. Easy to interact with staff. Bed sheets seemed fresh. Room service did not start slamming doors at the crack of dawn. No surfaces in bath room to set even a pair of glasses down to wash my face. Immediately adjacent to busy rail road lines. Bedding was fresh, carpet and tile grout not so much. Noisy outside, noisy little refrigerator inside.
Close to all such as shopping stores, dining , close to downtown, close to other city very convenient location service are good , staff are nice esp the front desk nice to have ref, microwave even didn't use it decent size room People comes & go, hears foot step even so early in the morning between 12 am-4am
very clean large room couch fridge and microwave large bathroom very comfy bed and pillows Great breakfast! Hotel is next to a train station, amtrak screeches to a halt every half hour, throughout the night. I didn't mind, I'm a very heavy sleeper but beware depending on where you get roomed. Parking at the hotel cost $6! That seems odd to me Hotel staff was mediocre at best
Loved your pillows and mattress You need more seats/tablesl for breakfast
Very welcoming, great employees. Free laundromat, reasonable free continental breakfast. Beds were not that comfortable...and no small frying/egg skillet to mske the kitchenette functional.
Wonderful hotel. Comfortable beds, feather pillows, full kitchen, extensive breakfast, and it even has a small DVD library available if you want. Hardly any downsides. Setting up the DVD player in room was a bit of a mess and the pet fee was extremely high, particularly if you are there for only a day.
The hotel location was just far enough from the heart of San Francisco to get a good price, but close enough that driving wasn't an issue. There was mold in the showers that my boyfriend had a pretty strong allergic reaction to, but overall the room was quaint and clean.
Convenient location from airport or to downtown San Francisco. Excellent conveniences such as a business center, workout room, laundry facilities, and accessible room availability. They had multiple areas for business travelers to sit and work. They have their own restaurant on site so dinner and a full breakfast was offered at a very reasonable price. The staff was very friendly and accommodating. I was very impressed when I received an email to confirm our reservation and it offered me other things that I might need, for example extra towels, blankets and even a quiet room. The only reason I didn't 5 star the hotel was because the beds were definitely full size and not queen and they were very soft and a bit lumpy. Additionally, their pillows were also very mushy and not firm enough to support your neck. Other than that it is a very nice place to stay. Full size beds instead of queen, soft lumpy beds and mushy pillows that were not firm enough to support neck.
Close to airport with free shuttle every half hour Booked a king size bed with whirlpool. I didn't read the fine print that said if available which meant I didn't get the whirlpool.
Staff was friendly and responsive. Room seemed clean. Staff gave wrong information about the hotel's shuttle. After waiting for more than 45 min for a shuttle that I was told would be 15 min., I ended up having to waste time and $$ to pay for an Uber driver. No complimentary breakfast.
Clean room and polite staff. No pool.
Everything was wonderful. Fresh fruit and cookies were much appreciated when we came into the lobby. Staff were so friendly and efficient, The room was very nice and quiet. Couldn't get a second nights stay.
I thought they had a complimentary breakfast, they didn't I got charged 12.99, I wasn't happy about that !
I'm glad there was a restaurant available. But I'm used to having a free buffet offered. There wasn't a free buffet.
The staff were super friendly and helpful, the hotel was really convenient to downtown SF(18 minutes away), and with an amazing view! Hotel room was clean and comfy! It was definitely worth it for the price paid. There was no complimentary breakfast, had to pay for it. But otherwise everything was great!
Several pillow cases were scented with perfume. Pillow cases had not been changed? Bed sheets??
Large, nice and clean rooms. Good breakfast buffet included. The free shuttle service was not very efficient and the staff was not very helpful in finding a solution.
The room was beautiful and very clean. The staff was very polite. They upgrated us to a Junior Suite at the same price we have booked for a standard room (we have not asked for). The best hotel near SFO.
I loved the staff, the decor, and the service. The hotel is absolutely beautiful. Nope! Loved everything!
Beautiful room, clean. Only the temp was uncomfortable. The temperature control did not seem to work; the room was too hot and the thermostat was turned down to 59. It felt like 80 degrees.
The staff serivce was exceptional and went above and beyond! The hotel was nice and clean. Worth every penny!
The beds were comfortable, plenty of room and friendly staff. Beautiful and simple room. Great experience.
I liked the quietness, the calmness, the beauty of the room, the internet service, the choice for breakfast, the helpfulness of the staff, the neighbourhood behind the hotel and the design of the interior and exterior and outfront garden. I did not like the service from the airport. I ended up getting my own cab to the hotel after waiting for about 1 hour outside at the airport. Part of it was my fault as, for a while, I was standing higher up on the island so I understand why there was difficulty. When I, finally, did stand in the correct place, however, no cab came by to find me. I am not sure how this can be changed, as, for me, for my first time at your place, I didn't, initially, understand where your shuttle service did its pick up. So, it seems to end up - that I was looking for an unknown and, the cabby is looking for an unknown. On the way back, I waited 35 minutes for a pick up, after making arrangements early. So, it isn't so great!
A nice hotel. Staff very friendly and helpful.
Very clean, well appointed modern rooms, with 100% Cotten sheets and down comforters. His and her bathrobes. Standard continental breakfast, with bonus Starbucks coffee. Evening has coffee/tea with cookies and complimentary glass of wine. We absolutely loved our stay at this hotel and we definitely will stay again.
Very handy for SFO (free car, takes ~10 min), so perfect for our early flight. Great friendly service. Good free wifi, and we got a free upgrade to a nice spacious suite. Very comfortable bed and good linen and toiletries. Good Mexican restaurant (Don Pico's) just a few minutes' walk down the road. Reasonable breakfast, and nice free cookies. Located on the main road, with no decent views of anything much.
Easy and hospitable check-in, clean and comfortable room, good breakfast to start your day. Met my needs for a quick and easy business trip. Could hear the TV and a phone conversation from the room next door. I could even hear the buzz of incoming texts vibrating from the room next door.
Clean, friendly staff, good breakfast. In walking distance of many convenient stores. Quite neighborhood. Elevator was very slow
Free WI-FI, computers, parking Credit card was charged befor check in
It was quiet. Breakfast on weekends does not open until 8am. That is no acceptable. The shower was almost a dribble to get even warm. When i stated that 8am was not acceptable for breakfast, the check in employee certainly did not care, that's the way it is.
Free upgrade to a Jr. Suite-Free breakfast. Quiet, good internet service No complients
Friendliness of the staff, cleanliness of the room. We were there as it is close to the hospital where we're receiving treatment. Staff was very accommodating, letting us checkout a little later. Would return if don't plan to stay in the room for long. Value for money. Refrigerator and AC/heat was noisy when they come on, thin walls where we could hear people walking above us and neighbors talking at a normal conversation level.
We have stayed here before and we enjoy the quiet, privacy, comfort, cleanliness and professional staffs assistance. We choose it as it is close to family living in the area. The pool area is small and typical for a small motel.
Everything Pillows were too small and lumpy.
Thank you for checjing on us at our arrival.
Everything was OK except for 2 things (see below). 1) The wired Internet connection didn't work. The wireless connection didn't work either. The customer service (responsible for the connection) could not help and offered to fix it later but I didn't have time for that. 2) The toilet got jammed easily.
in house breakfast poor standard of first room offerrefd
Smooth check-in. Found a nice spot for parking. The receptionist even gave us two water bottles during both check-in and check-out Nothing bad to report. Will definitely stay again.
It was a very nice room, comfortable, clean, and plenty of room. The shower/toilet area was also separated from the sink, which allowed each of us to get ready without over crowding the bathroom It was a touch on the expensive side for a 3-star hotel, but it was also World Series weekend so all prices were elevated
All features of a high end motel
Close to see my daughter at SFO state university
It was great staying at Hampton Inn. The staffs were really friendly and nice.