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Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Large sized room
big rooms. re-modeling front desk and only 1 worker!!! Hopefully they fix it up quick, she tried
Beds were comfortable and towels and linens were nice. The room was very large and spacious. Check in/office was difficult to find. They must be remodeling. Free parking was limited to one car with a fee for additional vehicle, elevator was very slow, and no free breakfast offered. The room had a very small refrigerator.
Fridge and microwave in the room is a great amenity. Also parking is free. There wasn't regular coffee available in my room. There was only decaf and tea. It was almost time to check out and would have been inconvenient to go downstairs or calling and waiting for them to bring some to the room.
This guest did not leave comments about this hotel.
Large, spotlessly clean and comfortable room and bathroom. Shops and restaurants are about 7 - 10 minutes away by car. It's near SFO Airport, but far enough away not to hear airport noise. The restaurant looked rather uninviting. I chose to eat elsewhere. There are no shops and other restaurants within walking distance, so you need a car.
New building, great decor and fixtures, comfortable bed, quiet room Building was unfinished, breakfast was way overpriced and too greasy
The room was large, clean and well appointed. The room was OK except the valve on the toilet was broken. I asked staff to fix the toilet 3 times. The first time they sent a maid with a plunger. That does not fix a bad valve. I left after a 4 day stay and the toilet was still broke.
Clean and cozy room, best pillows and mattress! Slept like a baby. Friendly staff. The rooms are very difficult to locate since they have several buildings. The staff is very nice but did not provide a map. After a 12 hour drive, it is difficult to retain all the confusing information about the location of your room.
The size of the room was fantastic . Being under construction is difficult for staff and guest but the staff seems to handle it well.
Found the window A/C was wonderful to be able to control the room temperature ourselves, had a very good stay
Spacious rooms Noisey!
Hotel staff was very accommodating on a few unusual requests. They accommodated me and there was no extra charges . They were prompt and courteous. Made all the differences in the kkkkkkkkkkkkthree day stay.
The hotel was nice and pretty clean. There were dirty glasses outside our door when we checked in and our bedside lamp was broken. It was unplugged when we got there. When I plugged it in it didn't work. It was missing a lightbulb. They came and changed the bulb and finally got it on but then it didn't want to turn off that night. Must have had a short in it. I complained twice and they said they would change it out but never did. Mysteriously the 2nd morning the alarm was set and went off at 5:30am. We hadn't set it and it hadn't gone off the day before. Very odd and annoying. I won't stay here again. There are a lot of choices in the area.
good location and reasonable price
No safety deposit box in any room! A major inconvenience, especially as the single deposit box at front desk was laughably small. We had to carry passports, all credit cards and cash, computers, etc with us everywhere for 2 weeks! I would not stay here again for this one reason - even though staff was friendly and helpful.
Room overall was quite clean. Staff was very friendly and helpful. Breakfast was good. Bathroom was outdated, lacked counter space, old tub and shower, toilet used a lot of water. Lighting and ventilation in bathroom very poor. Construction/remodel work during the day made considerable noise. One elevator was very noisy.
We had to change our check in time to late in the evening. No problem at all. The drainage in the shower backed up a bit and neede to be checked.
Front desk very helpful printed out map quest info polite. Maybe put carpet runner in front of sinks in bathroom because of sanitary reasons. People standing there water all over floor. Nite light also very dark when using bathroom. Will stay again!!! No night lite in bathroom...very dark when getting up.
Very little sound insulation. From my room you could hear everything that was going on in the room above. Same with traffic noise from busy road outside
Nära flygplatsen o med shuttle till terminalerna. Skulle med tidigt morgonplan o frågade personalen hur lång tid shuttlen skulle ta på morgonen. Fick svaret 15 min. I själva verket tog det 45 min med upphämtning på andra hotell. Blev mkt stressigt o vi blev sena pga detta. Personalen skall självklart berätta att det är upphämtning vid andra hotell, många reser på morgonen och har mkt bagage. Allt sådant tar tid, men ingen sådan info.
Nära flygplatsen. Fri transport till och från flygplatsen. Ingen frukost.
Ett mycket enkelt och lite slitet hotell. OK för en övernattning för att hinna med ett tidigt flyg nästa morgon. Gratis shuttel till och från hotellet. Icke fungerande aircondition och ismaskin samt lite dåligt och halvskumt upplyst på kvällen.
Nära flygplatsen med gratis bussar dit. Bra pool. Restaurang i huset. Trång frukostmatsal. Unken heltäckningsmatta i vårt rum.
Nära till flygplatsen och bra buss service till transithallen. Närhet till restauranger.
It's was nice. Good breakfast The orange juice could have tasted fresher.
The Breakfast was great. Room was comfortable, liked that sink was not in bathroom. Couldn't have breakfast 2nd night because had to leave before it began, it'd be nice if they had coffee out 24/7 and maybe some pastries for people who have to leave early in the morning.
Everything was old and in poor condition. I did not feel like the room was clean. The staff seemed annoyed to have to talk to me.
Yesterday the room I live did'nt have toothbrush It's ok
Complimentary hot breakfast, free parking, budget-friendly, free shuttle to airport, and location in decent area. -Not a place to go with children -under renovation
The hotel is well located for our business purposes. It is close to US 101, and reasonably priced. The hotel is average in every way. The rooms are old. The hotel used to be a Best Western, and has just been converted to the Los Prados. The bathrooms have been re-done.
Clean, comfortable, didn't smell.
Location close to city & airport.
clean and comfortable. Check out to early.
None The place old
Clean - good location - reasonably priced
The parking was free. That was great. Don't often see that nowadays in and around the city. The mattress had literally no bounce to it and I'm convinced it was plywood or maybe a big flat rock. Whatever it was it certainly was not even suitable to sleep on. My 3 year old who can sleep anywhere couldn't even sleep on that bed. My 2 month old myself and my 3 year old all developed awful rashes on our bodies from the towels and sheets. The towels smelled like burned plastic. The floors were so filthy you couldn't walk without shoes. Mystery stain about 3 feet wide in the middle of the floor. No bath tub. Just a leaky shower with awful water pressure. I can't express enough that the "mattresses" we're the most uncomfortable! I sat on it and it after a long day of traveling with two small kids I had to laugh to keep from crying. I would have slept in the car If the neighborhood didn't look so sketchy. The breakfast- half a pack of frozen waffles, a bag of generic and stale bagels and corn flakes. The syrup container was disgusting and sticky with a dead fly stuck to it. We had juice and left exhausted and hungry. You get what you pay for. I'll be paying more to stay at a sanitary hotel from now on. I learned my lesson.
I didn't hear a train like other reviewers did, but I also slept with the fan on all night to drown out any noise. I greatly appreciated the good size in-room fridge, microwave, and free wifi. Staff was polite. Bed was comfy. There was an ice and soda machine on the property. Hotels in that area are pricey. This was the most reasonably priced hotel I could find. I did hit my shin on the frame of the bed like many other reviewers did. The sink faucet needed to be secured with bolts on the underside. Every time I pulled up on it, it lifted up so I had to use my other hand to push it down. Furniture was worn/scratched. Breakfast is all carbs (pre-made waffles and pancakes, cereal, bagels, juice). If you're on a Paleo diet there will be nothing for you to eat so bring your own food and store it in the in-room fridge.
Free good breakfast We had to wait for towels
The room was very clean had space to move around. It was in walking distance to the San Mateo Event center and a shopping mall was a short drive away. I always appreciate free Wifi. The front desk person could have been more amicable.
Linens were clean and fresh. Fridge in room. Caution: bed is placed a little too close to the large chair and you will smack your leg on the don't-know-its-there-until-you-hit-it footboard. Other comments noted the lack of storage/shelf space in the bathroom/shower and that is true. Password for wifi is: Flowers. Don't pay extra for that, as the signs around the hotel say its free. We paid "extra" for it - waste. This hotel comes up as "Half Moon bay" and it is about 30mins away, so not Half Moon Bay = Kayak fail.
Close to freeway, staff were friendly and helpful. Updated rooms. Free parking. Free WiFi Would have liked 4 pillows in the bed. Bed frame was extended and always hit our leg. More breakfast choices. Shower leaked hot water from the nozzle
Nothing Dirty rooms, half broken-noisy bed and an extremely rude staff that don't give a flying $&@! about you. Probably one of the shittiest motels I ever stayed in. Oh, and did I mention location? A loud train at 1-2am every night to wake you up. Do yourself a favour and find soething else unless you're really desperate.
Close to my stepson's huse Room was not cleaned everyday. Poor quality towels, some with holes in them. Overpriced. Breakfast barely adequate.
Decent room Small. Tight. Outlets are loose
All I wanted was a decent place to sleep that was convenient to my destination. On that regard, this was a fine place. The beds were comfy, rooms were clean, and it was close to the 92-101 interchange. Also, it was very close to a CalTrain station which we took to go to Palo Alto. It served its purpose as good our home base after we were through with our day. The staff was not even remotely friendly. I asked for 2 key cards for my wife to use and was bluntly told "only 1 key." Breakfast was wanting. We can hear guests from other rooms. Toe/arm/head injury hazards all over the place; I hit my shin on the bed frame, and banged the dumb mirror next to the bathroom.
The toilet made a terrible noise every 10 minutes. We were too tired and checked in too late to go complain and I think they were full anyways so I don't think they would've moved us. Very mediocre place - not worth the money. I only booked there because it was close to where I needed to go the next day.
Room was well-appointed and furnishings were modern. Morning clerk at the front desk was rude.
My plane got in to SFO at 12:30. I got a voicemail that lobby was closed and keys at bar. Went there and bar was closed and there was no note and no one there. Not even a night watchman which seems unsafe. Had to drive around and find another hotel at 2am. Never got refund.
Easy access It definitely was a weekly. Walls are thin. Coffe not good, no cream n sugar in the room. We had small children. I called when booking the room. The FD agent said he'd put us by each other and when I checked in that was not the case. We delt. It was only for 2 nights. Pool looked dirty I didng let the kids swim.
Clean, friendly, inexpensive, centrally located, breakfast Need to change the room deodorant. It's the same one used when I was 15 and cleaned rooms at Ho Jo's in Milford, Ct all through high school . Phew it stinks.
good bed and good breakfast The shower's soap tray was missing. The room temperature control (thermostat) was not very responsive.
my wife loved the bath tub and the bed was great the continental breakfast could have been better
Very comfortable bedding. Quite small room.
The location is convenient. Noise from bathroom fan.
Nice updated rooms Difficulty with parking as we arrived late at night
locks were missing, paint badly chipped, lighting very dim. Did not allow parking as they indicated in the phon.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
flexibility of location of room. needed privacy and they accommodated. SMOKERS! Can't smoke in the room but ashtrays are at the stairwells. Nonstop smoking gave me a headache
I was very impressed with the quality of the room and the staft was element very professional.
Bed Breakfast, no egss, only bread and cereal
Jacuzzi tub, lots of pillows, breakfast, spacious Location.
Price was good, rooms were very nice and well kept, bathroom needed a little fixes her and there mostly for looks but it was very clean. Very small bathroom'. Breakfast there wasn't much to choose from, but for the price in CA it was worth it. Near by neighborhood was questionable, but otherwise acceptable. Good for a business trip, and would go back again.
Continental breakfast was ok. I saw housekeeper put Clean linen on the floor and clean towels on stair siderail. Not sanitary.
Very clean room and very confirtable matress and pillows. Not a good atmosphere.
Parking lot was flooded, so disabled parking spaces were not available. Instructions for the shower in the accessible bathroom were printed on the building/room map which I left in the car once I found the right building. Instructions should be in each room.
Close to all such as shopping stores, dining , close to downtown, close to other city very convenient location service are good , staff are nice esp the front desk nice to have ref, microwave even didn't use it decent size room People comes & go, hears foot step even so early in the morning between 12 am-4am
They offered a decent breakfast spread, microwave and mini-fridge in the rooms, decent open space in the room. nearly 24 hour shuttles to the airport for free.
The room was a nice size The hotel is in a sketchy area directly under the freeway and right next to train tracks with a train that runs literally every 15 minutes. With a newborn baby, the train kept her and us up all night each night. Had we of known that, we would've stayed elsewhere.
It had all the facilities and good enough for a nice stay near the Airport. The breakfast was nice too. Cant think of much
The room was clean. The hotel is directly beside a railroad, (something of a switchyard), and very close to a major highway. The noise was inbelievable!! Adding the noise was the hotel itself. The noise from people walking above my room or along the walkway beside the room was ridiculous. My co-worker in the room beside me put it best; it was like being inside a snare drum!
Rooms were very clean a d staff was excellent Internet wouldn't work in my room. Shuttle to and from airport was horrible waited over an hour at airport, called desk three times and got the same reply, traffic was heavy. Every other hotel shuttle came by three times while we waited.
It was good for the price. The staff was nice and the rooms were clean. I did not like that it was a half hour away from everything that we wanted to do in the heart of San Francisco.
very clean large room couch fridge and microwave large bathroom very comfy bed and pillows Great breakfast! Hotel is next to a train station, amtrak screeches to a halt every half hour, throughout the night. I didn't mind, I'm a very heavy sleeper but beware depending on where you get roomed. Parking at the hotel cost $6! That seems odd to me Hotel staff was mediocre at best
The train is right across from the hotel making it easy to go to and from the city. We couldn't afford a hotel right in the city so this was the perfect compromise. The room and bathroom were all clean. There was a mini fridge, microwave, and coffee maker right in the room. Both gentlemen I met at the front desk were polite and accommodating. The breakfast was good - waffle maker, pastries, yogurts, cereal, etc. Our room was a little tricky to find as we were all the way in the back and the signs weren't showing where our room was.
rooms are very clean and comfortable. very good for the price you pay close to railroad, train will wake you up by 6:00
Wonderful hotel. Comfortable beds, feather pillows, full kitchen, extensive breakfast, and it even has a small DVD library available if you want. Hardly any downsides. Setting up the DVD player in room was a bit of a mess and the pet fee was extremely high, particularly if you are there for only a day.
Loved your pillows and mattress You need more seats/tablesl for breakfast
The hotel location was just far enough from the heart of San Francisco to get a good price, but close enough that driving wasn't an issue. There was mold in the showers that my boyfriend had a pretty strong allergic reaction to, but overall the room was quaint and clean.
Very welcoming, great employees. Free laundromat, reasonable free continental breakfast. Beds were not that comfortable...and no small frying/egg skillet to mske the kitchenette functional.
I thought they had a complimentary breakfast, they didn't I got charged 12.99, I wasn't happy about that !
The staff were super friendly and helpful, the hotel was really convenient to downtown SF(18 minutes away), and with an amazing view! Hotel room was clean and comfy! It was definitely worth it for the price paid. There was no complimentary breakfast, had to pay for it. But otherwise everything was great!
Everything was wonderful. Fresh fruit and cookies were much appreciated when we came into the lobby. Staff were so friendly and efficient, The room was very nice and quiet. Couldn't get a second nights stay.
Close to airport with free shuttle every half hour Booked a king size bed with whirlpool. I didn't read the fine print that said if available which meant I didn't get the whirlpool.
I'm glad there was a restaurant available. But I'm used to having a free buffet offered. There wasn't a free buffet.
Clean room and polite staff. No pool.
Several pillow cases were scented with perfume. Pillow cases had not been changed? Bed sheets??
Staff was friendly and responsive. Room seemed clean. Staff gave wrong information about the hotel's shuttle. After waiting for more than 45 min for a shuttle that I was told would be 15 min., I ended up having to waste time and $$ to pay for an Uber driver. No complimentary breakfast.
Convenient location from airport or to downtown San Francisco. Excellent conveniences such as a business center, workout room, laundry facilities, and accessible room availability. They had multiple areas for business travelers to sit and work. They have their own restaurant on site so dinner and a full breakfast was offered at a very reasonable price. The staff was very friendly and accommodating. I was very impressed when I received an email to confirm our reservation and it offered me other things that I might need, for example extra towels, blankets and even a quiet room. The only reason I didn't 5 star the hotel was because the beds were definitely full size and not queen and they were very soft and a bit lumpy. Additionally, their pillows were also very mushy and not firm enough to support your neck. Other than that it is a very nice place to stay. Full size beds instead of queen, soft lumpy beds and mushy pillows that were not firm enough to support neck.
Easy and hospitable check-in, clean and comfortable room, good breakfast to start your day. Met my needs for a quick and easy business trip. Could hear the TV and a phone conversation from the room next door. I could even hear the buzz of incoming texts vibrating from the room next door.
Everything Pillows were too small and lumpy.
We have stayed here before and we enjoy the quiet, privacy, comfort, cleanliness and professional staffs assistance. We choose it as it is close to family living in the area. The pool area is small and typical for a small motel.
Thank you for checjing on us at our arrival.
Free upgrade to a Jr. Suite-Free breakfast. Quiet, good internet service No complients
It was quiet. Breakfast on weekends does not open until 8am. That is no acceptable. The shower was almost a dribble to get even warm. When i stated that 8am was not acceptable for breakfast, the check in employee certainly did not care, that's the way it is.
Free WI-FI, computers, parking Credit card was charged befor check in
Friendliness of the staff, cleanliness of the room. We were there as it is close to the hospital where we're receiving treatment. Staff was very accommodating, letting us checkout a little later. Would return if don't plan to stay in the room for long. Value for money. Refrigerator and AC/heat was noisy when they come on, thin walls where we could hear people walking above us and neighbors talking at a normal conversation level.
Clean, friendly staff, good breakfast. In walking distance of many convenient stores. Quite neighborhood. Elevator was very slow
I liked the quietness, the calmness, the beauty of the room, the internet service, the choice for breakfast, the helpfulness of the staff, the neighbourhood behind the hotel and the design of the interior and exterior and outfront garden. I did not like the service from the airport. I ended up getting my own cab to the hotel after waiting for about 1 hour outside at the airport. Part of it was my fault as, for a while, I was standing higher up on the island so I understand why there was difficulty. When I, finally, did stand in the correct place, however, no cab came by to find me. I am not sure how this can be changed, as, for me, for my first time at your place, I didn't, initially, understand where your shuttle service did its pick up. So, it seems to end up - that I was looking for an unknown and, the cabby is looking for an unknown. On the way back, I waited 35 minutes for a pick up, after making arrangements early. So, it isn't so great!
Very handy for SFO (free car, takes ~10 min), so perfect for our early flight. Great friendly service. Good free wifi, and we got a free upgrade to a nice spacious suite. Very comfortable bed and good linen and toiletries. Good Mexican restaurant (Don Pico's) just a few minutes' walk down the road. Reasonable breakfast, and nice free cookies. Located on the main road, with no decent views of anything much.
I booked this hotel as it was a good price, had great reviews and was convenient enough for a conference at the Moscone Center without paying ridiculous downtown prices. I wasn't disappointed. The staff were all really nice, the room was comfortable, very eclectic design, modern bathrooms, but some very opulent furniture. About a 15 min walk to the BART, 10 min to Caltrain, about 5 min walk to the downtown San Bruno area that has quite a few restaurants and shops. Would definitely stay there again and make time to try the spa! I didn't think the breakfast buffet was anything special. but since it was included in the price, can't complain.
A nice hotel. Staff very friendly and helpful.
I loved the staff, the decor, and the service. The hotel is absolutely beautiful. Nope! Loved everything!
Large, nice and clean rooms. Good breakfast buffet included. The free shuttle service was not very efficient and the staff was not very helpful in finding a solution.
The staff serivce was exceptional and went above and beyond! The hotel was nice and clean. Worth every penny!
The beds were comfortable, plenty of room and friendly staff. Beautiful and simple room. Great experience.
Very clean, well appointed modern rooms, with 100% Cotten sheets and down comforters. His and her bathrobes. Standard continental breakfast, with bonus Starbucks coffee. Evening has coffee/tea with cookies and complimentary glass of wine. We absolutely loved our stay at this hotel and we definitely will stay again.
The room was beautiful and very clean. The staff was very polite. They upgrated us to a Junior Suite at the same price we have booked for a standard room (we have not asked for). The best hotel near SFO.
Beautiful room, clean. Only the temp was uncomfortable. The temperature control did not seem to work; the room was too hot and the thermostat was turned down to 59. It felt like 80 degrees.
in house breakfast poor standard of first room offerrefd
It was a very nice room, comfortable, clean, and plenty of room. The shower/toilet area was also separated from the sink, which allowed each of us to get ready without over crowding the bathroom It was a touch on the expensive side for a 3-star hotel, but it was also World Series weekend so all prices were elevated
Everything was OK except for 2 things (see below). 1) The wired Internet connection didn't work. The wireless connection didn't work either. The customer service (responsible for the connection) could not help and offered to fix it later but I didn't have time for that. 2) The toilet got jammed easily.
Close to see my daughter at SFO state university
Smooth check-in. Found a nice spot for parking. The receptionist even gave us two water bottles during both check-in and check-out Nothing bad to report. Will definitely stay again.
All features of a high end motel
It was great staying at Hampton Inn. The staffs were really friendly and nice.