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comfortable,elegant,clean. Great breakfast. great location.... out of the main tourist section but within walking dsitnce of the main sights. Great area for shopping . Staff friendly and helpful
The room's temperature was very low when we arrived. The internet is too much expensive
I liked the rooms and food. The staff at breakfast were very nice. limited use of the internet. We had been travelling for several days and needed to use the internet. I was surprised that usage was limited in such a nice hotel.
The service was excellent, perfect location and the personnel was courteous and helpful. I am used to shower curtains but they are not common in Europe.
I thought that the hotel was lovely. We wouldnt have changed anything.
location /parking in hotel garage/size of room
Central location, courteous and helpful staff, spotlessly clean, excellent service
Very helpful and friendly staff. None.
The staff were excellent of the first order, I stay in hotels all over the world and have never meet as any as freindly. pool, sauna and gym seemed closed all the time.
A modern hotel that doesn't treat guests as numbers! Quite a way outside Santiago and no easy way to get to the city without using your own transport. This is not a good thing given that parking is so restrictive and restricted.
Near airport, good breakfast, good parking Thin walls - had to put up with snoring from adjacent room all night
Eficiency of hotel, good staff and technical confort internet inside room must be free of charge and fast
I stayed there only for one night in a family room (that is a 2 double intercommunicated rooms) and i must say that it was pretty nice. All clean and very spacious. The hotel was pretty nice, very modern and the breakfast was okay ! Don't have any complaints about the staff. The worst thing in it was the far distance from the centre. If you don't have a car you'll be very limited, unless you're there for a congress or a football game.
It's an excelent hotel. TV, big rooms, easy to park the car, good price. I did not eat the breakfast, so, it's was perfect. You need a car to be in this hotel.
The spacious rooms, the hotel staff very friendly. The breakfast buffet has variety of fruits, yogurths, cereals, ham, cheese and pastry. Good deal for the price. Parking in the hotel is free. I like the family rooms that were two connected rooms.
Recepionist very helpfull and very informative
It was nice hotel with bright and confortable rooms. The staff was attentive and very friendly. The breakfast was not a big deal, but it not make a difference to us because we liked the rest of what the hotel had to offer. We are not a big breakfast eaters. A simple cup of coffee with a toast would have done the job.
good facilities Not in walking distance of the city
Rummen var bra, med fullt fungerande luftkonditionering, bra frukost och utmärkta rum. Det trådlösa nätverket fungerade inte.
Modern, bekvämt, air-conditioning, frukost, trädgården och basäng. Ingen Internet uppkoppling under vistelsen. Svårt att kommunicera på engelska med personalen.
Utmärkt hotell, där juniorsviten hade eget garage. Frächt och lyxigt. Shuttlebussen in till stan var ett stort plus. Utmärkt restaurang och härlig lobby med vacker pianomusik. Adressangivelsen diffus.
Generellt ett fint hotell med bra och vackert läge.
as there was a bar advertised but no bar opened most of the time
The Palacio offerred 5 star accomodations at 3 or 4 star prices. The room was quiet, large, beautifully decorated.
The hotel was well situated and peaceful. It was modern and comfortable. It was a shock on departure on Saturday morning to discover that breakfast did not begin until 8am. This is OK perhaps on a Sunday but not what one would expect from this standard of hotel on a Saturday
The room was very comfortable, both it and the bathrooms were very clean with good selection of soaps etc. Cleaning staff friendly too. The pool is lovely but very small, the steam room (turkish bath) didn't work very well and it would be nice to have a better selection of english speaking tv channels
I like the facilities , the views. Very clean and modern rooms. Excellent treatment at front desk and employees
The hotel lacked athmosphere,--But the Receptionest was very Helpfull and plesent. The hotel did not seem to be a 5 star . The Hotel is situated down the hill from the town. I think I would prefer one closed to the town center.
The hotel was stylish and well-equipped in a nice location, within a 7/8 minute walk of all the sights of Santiago de Compostela The breakfast was expensive for the buffet display on offer - and our waitress was rather casual, lacking customer service awareness.
The facility was lovely and the staff was very polite and helpful. We especially enjoyed the food in the downstairs lounge and restaurant.
in a very quite area of the city and the mini bar though limited free in common with most spanish hotels there was no tea/coffee facilities in rooms
Friendly staff, able to book in and check out early due to flight arrival and departure times. Restaurant food excelent. Expected the room size to be bigger possibly due to the photo shots shown on the web. Room size was ok though.
area positiom poor
The hotel was centrality located, staff was friendly, room clean and pretty big, great shower, and breakfast was very good value for money. Nothing
it was very central for shopping and all sightseeing.surounded by great places to eat out and taxi station at the end of the street. i could hear the people in the room next door which i didn't obviously enjoy,especially when they went to the toilet,as it was adjecent to my bedroom.strange i thought.
the location was right for us as it was cental for your needs, the staff are pleasent and gave use all the information we needed to make our stay a happy and comfortable please give our thanks to all the staff their
The air conditioning was very efficient. The wifi signal was strong. The hotel room was very clean. I felt that the soundproofing was poor - personally I experienced a lot of noise during the daytime and evening from someone in a neighbouring room playing a music instrument. In my opinion, my internal room (and I was told that all single rooms are internal) was stuffy and poorly lit.
We were able to check in early, which was very nice after walking the Camino! The room had a balcony, a nice TV, comfortable beds, clean linen and private bathroom - everything someone should want in a hotel room. Very Happy.
Good, stylish comfortable hotel. Convenient for centre of City. Good value.
A good location near tourist attractions in the city center. We had a 2-room suite which was large but with a bit of an ackward floorplan. A dismal, drab breakfast. Better to eat out. Poor beds. We had to have one changed (which was done quickly and cheerfully by the staff) because it was worn and uncomfortable.
The breakfast was excellent and the price very reasonable. Not all the staff spoke english.
Excellent location in the middle of the shopping commercial area of the centre,and close to the main attraction the Cathedral.Thank you
it was cheap, it had internet, and it was somewhat close to stuff it was pretty charmless and on a loud street
Well situated hotel with helpful English-speaking staff. Modern nice building with pleasant and comfortable rooms. Near to city centre and next door to a big Hipercor-Corte Ingles department store. No tv-channels in English.
room service,space of room.
The hotel was central .
comfortable room, good bathroom, 15 minute walk (up hill) to Cathedral and old town, free parking on site Wifi was painfully slow and ground to a halt once everyone else in hotel starting using it, meals from restaurant at dinner had a distinct whiff of out of the freezer and in to the microwave
It is a good city hotel; close to the old town on a bus route and a free underground parking, everything was correct. The sound proofing of the rooms was insufficient.
The receptionist was very helpful with maps etc. Pleased that an internet terminal was provided free of charge. Location - a good 20 minute walk from the town centre
Excellent service in a luxurious setting with spacious and comfortable rooms for a great price. Would stay again.
Visiting the Cathegral and generally wandering around the old town which is compact and very interesting. Enjoying the excellent food, wine and the friendleness of the Spanish
Freeparking No soundproof, noise. Cafe was very expensive for a piece of toast, juice and coffee.
We stayed at the hotel during my son's wedding with a large group of family and the staff were really helpful even with providing us with a room on the wedding day so we celebrate before leaving.
Excellent breakfast, nice contemporary art work around the hotel, mostly pleasant helpful staff, good car parking. Long walk to the Old Town, easy to get lost, better to take a taxi, no English language help in the dining room.
Location Very noisy and lady on desk not helpful.
Centrally located and within 2 minutes walk from the bus stop. Room is clean and quiet. Bathroom is small but clean.
Location and servicses are good, but the room given to me was very small.
Convenient location. Radio in the room. Possibility to use computer. Late check-in although in the end we got the room earlier. Room was rather chilly.
Very central and convenient both for all the sights of the old city and the shops of the new town.
Very good location, good price and comfortable.
An excellent basic hotel, perfectly situated on the edge of Santiago's old town. If you are looking for 4 star comforts then maybe it is not for you but if want a convenient, friendly and value for money base to explore a lovely old city then this is perfecr.
Very central to the city centre, quiet area, small but comfortable room with all facilities
Central, easy to find, well-run and efficient. The room was'interior' so no view at all but extremely quiet. Room was basic, though fair for this type of hostal. The single room was overpriced,for the quality of the room, but this is always the case when compared to doubles or twins.
The hotel was fabulous and the rates we got with yourselves were excellent, 75 euros per night for the room for bed and breakfast, unbelievable!
I was meeting a very good friend that I hadn't seen in six weeks. We stayed in for three days straight and ordered room service. The staff offered complete privacy which was wonderful. My friend and I will always remember this time we had together to talk, talk, talk. Yes, unfortunately, the trays from our room service were not picked up promptly. It was a bit embarassing to see them accumulating outside our room especially when we took the time to inform the staff that they were ready to be picked up. We felt a bit ignored.
Very nice hotel, but seriously overpriced. Outdated 1980's decor and style.
the decoration. the cleanliness of the bathroom. We changed room once and the new one wasn't better.
Excellent! Great hotel!
I loved the ease of staying at the Gran Hotel Santiago, the room was quickly and efficiently cleaned and everything was tidied nicely. My son (6 years) said we have to stay there again for their toasted ham and cheese sandwiches! I'm allergic to fish and when we didn't understand some of the items on the dinner menu, they carefully wrote a translation so that I was reassured about what I could and could not eat. The hotel is really well placed for going into the main town of Santiago, we actually walked all the way because the bus didn't turn up. It is also close enough to take a taxi back from the town centre, without it costing the earth! I thought the cooked food for breakfast was not good, the quality of the sausages and eggs were terrible.However, they also had pastries, toast, cheese etc so there was plenty else to choose from. In the room, the TV does not swivel so you can only view it from one bed. Minor problems compared with the rest of the place.
New and clean. No restaurant
'English Breakfast' cold and not replenished quickly,
really close to the city centre, 15 minutes walk. Nice bed, good bathroom.
good ratio quality/money
Personalen var mycket tillmötesgående och trevlig. Vi fick förvara våra väskor på hotellet under vår pilgrimsvandring, vilket underlättade mycket. Bra läge nära till bussar inom staden och flygbussen.
Otroligt fint bemötande av all personal, mycket bra läge mitt i stan och nära till allt. Nära till bra komunikationer inom staden och till flygplatsen.
Bra läge från gamla stan, jättetrevlig och vänlig personal.kommer att boka där igen om jag åker tillbaka. nej
Bra läge, centralt. Bra pris. Trafikerad gata utanför våra rum. Svårt att sova pga trafiken. Öronproppar var ett måste.
Närhet till Katedralen och flygbuss
I travel about 100 days per year, but seldom find a hotel that has such a good price/quality. Nice people, fantastic rooms, nice restaurant and superb breakdfast. Everything is clean, the bed is of a quality as you wish to have it at home, etc. Nothing but positive feedback!
The restaurant was excellent. The menu and cuisine were superior. They also provided free access to the mini-bar. The staff was very helpful. Overall, we were very pleased with the hotel. The English language TV station that was not working. They also did not have any tourist information available.
Staff, food and atmosphere none
Everything was excellent, location, food, staff and design of the hotel
This beautiful hotel in a converted antique building is a model of design and service. The rooms are elegant and comfortable; the grounds are extensive and beautifully landscaped; and the service is perfect. It is outside of Santiago de Compostela in beautiful countryside, a short cab ride from the center of town. It was a wonderful, wonderful place to stay. I would not change a thing about this place. It is completely perfect.
The architecture of the hotel, very good restaurant, good quality price, friendly staff