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Friendly and helpful attitude of all the staff. Our room was quiet and located off the Via Stalloreggi which is what we had asked for.
Pleasant and chatty staff who helped me retrieve lost property from local taxi company. Also, their restaurant recommendations were reliable (not always the case in Italian hotels).Clean and comfortable rooms. My room and some others had wonderful views of the Cathedral and surrounding countryside. Cheap use of use of internet. Excellent location near the Campo, the Duomo and the Pinacoteca. Free (Italian) newspapers. Nothing really, except lift only takes you up one floor, you then have to carry your luggage up to the next floor. And the breakfast, as in many three star hotels, is pretty uninteresting: industrial cakes and biscuits, processed cheese! But the coffee was acceptable.
Staff Weird hallways
Spacious rooms - wonderful views of cathedral and countryside
Views from our room were amazing We thought this would be our splurge hotel on our European vacation, but this was one of the more run down places we visited. The decor is dated (unpainted wood furniture and trim) and the shower was just a shower head on the bathroom wall with a shower curtain wrapped around it. The water from the shower got all over the bathroom floor making using the sink or toilet a messy adventure. We were quite disappointed with the overall value of this hotel.. although the location makes up for some of it.
Simple furnished room with marvellous view. Helpful staff. No wireless connection in room. Had to use the hotel connection which wasn't always convenient.
Very good location. Very nice hotel with friendly staff I enjoyed nice view of Cathedral and Palazzo Publico. Very happy with breakfast. The only problem was noise from the room next door late into the morning. I had quiet a loud woman next door, unfortunately I was in the hotel for 3 nights and so was she and her partner. This sort of thing you just have to live with, it is part of routine hotel experience.
very kind and helpful staff and close to the city center
Very close to city center & Duomo but very hard to get your car to the hotel to drop of luggage. Very hard to get to if not familiar with location.
Great location Finding the hotel by car at night. If we had known to go to the Porto Marco it would have really helped
very good location, good service,
Great location, beautiful period building with grand stone staircase (as well as lift), modern facilities and helpful staff. Free parking 10 mins away. 24 hr reception. Mattresses are 'firm'
Good location and not too expensive for pricey Siena
Very good location. Large clean room. Friendly staff. Very good breakfast in charming room. Room to n front a little noisy
the location excellent, two steps from the main piazza where the bus from the railway station stops, very clean, spacious room, excellent heating, they let us in before the check-in time and kept our luggage after the check-out, very good price. the breakfast big, everything a little over-sugared,but it's ok
Very convenient location to all sites,museums, restaurants in Siena. Nice breakfast buffet in pleasant dining room. Room was very drab, furnished with old bed, desk and nightstand, no pictures on the wall, poor lighting. Desk staff unfriendly. No elevator.
was a good hotel for our one nite stay in siena. comfortable, helpful people and the location although not in the enclosure of siena it was very close to the centre, perhaps around a 20 mins walk to the wonderful piazza el campo.
Very friendly staff. Good location. Free public parking 10 min. walk from the hotel. Nice building. Breakfast could be better. No shower curtains, so the whole bathroom was wet after taking a shower. No parking at the hotel as informed.
Location and convenient access to bus/train transportation. The hotel is comfortable and the staff were friendly and welcoming. We will recommend the Chiusarelli to friends and family. Lack of complementary wifi access. Considering the price of the room wifi should be included. Also, recommend shower curtains.
Traveling as a single woman I felt very safe there. The room was very clean, in good condition, and comfortable. The location was easy to get to by the city bus... or a taxi and you can easily walk anywhere. Breakfast was good. There was only one hotel staff member that was actually friendly but all of them were helpful. The bathroom was over-all clean but, I don't think they have washed the metal fixtures for a while. Plus, were are dirty hand marks on the ceiling from someone opening the access space.
Excellent location, helpful staff, very good food, a hotel with the old world charm yet very modern too
Excellent location for central Siena - close to bus station and centre of city. Lovely breakfast room and nice to have in house dining. Staff very helpful and willingly stored luggage until we were leaving later in day. Rooms near lobby were noisy from loud conversations at reception - mainly in morning.
Large clean room, great breakfasts and so handy to everything Staff could have been more friendly and helpful - like give you a map of the town, some information about the hotel, what services and facilities they provide
Hotel is well situated in the town. The decor is very plush. Welcoming staff. Buffet breakfast is overpriced
Everything was perfect! From the way the old palazzo has been renovated to the non-vulgar luxury around you and from the location to the personnel. It is expensive - but it's worth it to the last cent. The reception / consierge services offered were really good. We think that could be excellent if the the people there knew a bit more about the probable city attractions.
Excellent location in the centre of the City. Very impressive building of great character. Well furnished room. Generally helpful and pleasant staff - but see below. Grubby carpet in room. Concierge gave innaccurate information about bus services and quoted eye watering price of 376 euros for 24hr car hire.
Wonderful hotel with great location in the city center of beautiful Siena small room
staff location room air conditioning
All the staff were efficient, helpful and friendly; not just the reception staff but everyone with whom we came into contact (including those who did not have good English). The room was comfortable; the decor very impressive. The hotel made guests feel special. Only one thing. Our room was just above the main street and the noise from the street continued loudly until the early hours of the morning. On two nights it continued until after 3am and prevented us from sleeping. Perhaps double glazing on the windows would help.
Fantastically located hotel, right at the heart of Siena. The hotel is also beautiful and seems well-maintained. Few facilities: For a luxury hotel I would have expected to find at least some - like pool, gym, etc...? In light of that, found the room rate extraordinarily high - stupidly expensive breakfast not included, internet charged at an absurd rate, €45 per night for parking, no facilities and a relatively inexciting and small room definitely do not justify the rate.
The Hotel Staff were exceptional. They made special arrangements to get us to our next destination. We enjoyed our stay at the Hotel and appreciate all they did for us.
Loved the size and character - it was huge! We only stayed for one night, but we could have stayed for a week. Great location close to Il Campo and lots of good restaurants and shops nearby. Breakfast was great - fresh cappuccinos and all! There was not a thing I did not like :)
Breakfast was great. The host was kind and business like and they were good about letting us leave our bags for a bit. Also I left something behind and they were good about sending it to me. I don't have anything
Lite sen frukost (8.30)
Rena och trevliga rum och väldigt gullig personal.
kanonbra läge gästvänlig personal mycket bra för pengarna nej
svårt att hitta , men annars ett bra hotell i centrum av siena
bra läge i centrum, men ej bra tillgänlighet
Location. Confusion over booking, breakfast limited in space and range.
interior is perfect, the stuff is very friendly- a girl came at 6.30 specially for us to make breakfast. The bathroom is wonderful- big, modern and clean. The floor is made from stone and in October it was extremely cold! The location of the room was not very good- the B&B Siena In Centro is not a hotel, you just register there and after it the stuff sees you to the place you will live, but they can do it only between 3 and 7 pm, the check-in is not convenient
Very nice people, very friendly, and very polite.The room is very nice, clean and quiet, the price is also good. Maybe the bathroom can be better, bigger and with more light, but it was more than okay for us.
The hospitality of the owners and the suggestions for restaurant-highlights
Run by a very friendly, helpful family The facilities are split over 2 sites, reception is at number 18 (not 19 as advertised on the website). Hard to find without a good map. But worth it
1) location: very close and convenient to all major sights. 2) character/history of hotel residence, the fact that it was supposed to have a more intimate feel about it, being owned and run by a family. 3) you could self - cater to some extent, as there were kitchen facilities. 1) my room - it was supposed to be a double room for single use, but the single bed was a converted sofa, with no room for a double bed (indicates the smallness of the room) and the bathroom was very cramped. 2) My friend was accused of soiling the mattress of the bed in his room; he was even asked to pay for a new mattress. However, the accusation was entirely untrue. 3) Poor breakfast
its location poor breakfast
It is a very convenient place to stay due to its prossimity to the Il Campo and the Duomo. The staff is very polite. Price is OK and confortable clean bed. We stayed in a room with a very small bathroom, like one square meter, but for one night it was OK. There was some noise in the morning while breakfast was being prepared.
Our accommodation was upgraded for us, and we were very pleased to have extra room and facilities, as our daughter had travelled from London to spend some time with us in Siena. We appreciated the personal service given to us, and enjoyed our stay very much.
Staff was nice close to compo For the price better room . BreAkfast would be nice.
The staff was very helpful and the room was clean. Inconvenient charging options for phone, no electrical outlets near the bed, only one in the room by the door and one in the bathroom. Window overlooking the main street outside the Campo seemed like it would be a great location, but was noisy all night.
good location and great staff. rooms are small for the price. rooms are small
The very warm welcome and the relaxed informal style, it felt like being at home, we rate the service very highly. The attention to detail was excellent, the breakfast choice was superb and to be able to sit out on a private balcony to have breakfast with a view of the city and the Duomo was a delight. When returning to Siena we will definitely use the hotel again.
Quality of room, service, and and superb view
Location (with view), Breakfast, Bar area, Free internet
This hotel is really one of the nicest ever seen. What a location, what a views! /
The check-in time is until 20:00. I was late because transferring in Tuscany by bus. The reception lady, Maria Luisa, is kind to leave me the message and came to me while 22:30. She is friendly. The house is very comfortable and you can have very good view from the balcony. It should be NO. 1 in Siena.
The hotel staff were very professional, especially Michelle and Hazel.
the excellent view , the free internet in the room The hotel reception closes at 8 P.M. It reopents at 7 AM . So after 8 p.m no one of the hotel's staff is in . So you are alone in the hotel. This made us feel a bit unsecured.To enter the hotel after 8 PM you have to enter a code in the hotel's main door
A beautiful quaint hotel in a well located area with great staff!
Beautiful terrace for breakfast with a panoramic view of the city. Attractive room with a comfortable bed. There is no one on the premises in the evening. I needed a blanket and had to call someone at their home to come over to get one, which they did promptly.
Suveränt läge. Väldigt prisvärt då frukost ingick.
Rent och snyggt, centralt, nära till det mesta av intresse Rum ut mot gatan ej att rekommendea, liv halva natten
mycket centralt läge, trevlig personal, allt rekommendabelt Nej
Otroligt trevlig och hjälpsam personal. Bra läge. Ett av de bästa frukostställena under min rundresa.