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Breakfast was great. The host was kind and business like and they were good about letting us leave our bags for a bit. Also I left something behind and they were good about sending it to me. I don't have anything
Loved the size and character - it was huge! We only stayed for one night, but we could have stayed for a week. Great location close to Il Campo and lots of good restaurants and shops nearby. Breakfast was great - fresh cappuccinos and all! There was not a thing I did not like :)
The staff are very helpful, the location is great and it has parking. Wifi dosn't reach your room though which makes it hard to do business. The beds are very good, rooms are very clean. Family run, a great place to stay.
Hotel is very well placed in one of the world's finest little cities. Just outside the walls and about 10 minutes from the Campo. Ample free parking on site. Large clean supervised pool with adjacent Snack Bar.Breakfast simple but adequate.Great view of Siena from the hotel. Loud piped music at the poolside (Guns n Roses every afternoon).No air conditioning. The receptionist tried to convince us that the walls were in some way cleverly refridgerated,but I fear we paid a bit extra only to get the benefit of thick walls and not real air conditioning.Be careful when billed to check they correctly charge for extras ( we nearly paid twice for drinks taken from the bar)
Staff friendliness and helpfulness
Rooms abit small for 3 pax.
The owners are very friendly and helpful and speak several different languages. They were very accommodating with any of our requests and found us another room when we decided to stay an extra night. There is free internet access and a good breakfast. The hotel is a nice walk into town. We had a delightful stay there. We appreciated being able to park our car for free there too.
The girl at the front desk was so friendly and helpful, Her name was Lornna. She was always cheerful. We emailed and asked if we could get one large bed instead of the twins that were only avaliable at the time we booked. Sure enough Lornna got the message and found us a better room....so we stayed an extra night. Thanks again There was nothing we didnt like. But if you are not much of a walker,be prepared to walk up the steep hill. its a great way to burn of the pasta and wine calories that go alone with and italy vacation
Closeness to town centre. Nice swimming pool. Breakfast could have been better!
Convenience to Sienna, swimming pool
I enjoyed everthing about my stay in this hotel. At first I was a bit worried as I got the bus to the hotel from the train station and it seemed ages to the town. but when I arrived the landlady at the hotel showed me the quick way to the piazza del campo which took only 10 mins to walk. The whole experience of Siena was fantastic. the hotel staff were fantastic and firendly. the room i stayed in was also brilliant. Nothing at all.
The staff was very helpful and the room was clean. Inconvenient charging options for phone, no electrical outlets near the bed, only one in the room by the door and one in the bathroom. Window overlooking the main street outside the Campo seemed like it would be a great location, but was noisy all night.
Staff was nice close to compo For the price better room . BreAkfast would be nice.
Centralt läge, hyfsad frukost, vänlig personal. Den service vi behövde fanns. Endast några minuters promednad till stora torget, lugnt och tyst nattetid åtminstone nu i oktober. Ingenting egentligen
Väldigt bra läge i en väldigt trevlig stad. Vänlig personal samt bra frukost.
underbart frukostbord,mycket bra läge,mycket trevlig personal bättre information om vägen till hotellet för den bilburna turisten skulle kunna vara bra
Läget var fantastiskt i de centrala och äldsta delarna av Siena! Trevlig personal dessutom.
Some rooms are three floors up, with no lift. Given the heritage character of the hotel I could forgive this, but I was also disappointed with the reception staff, who appeared to show little interest in us on arrival, or subsequently. There was no explanation of what facilities (if any) were available for breakfast, for example. On the day of departure we were asked to be out of our room before the formal check-out time. On the positive side the room was clean, the facilities adequate, and it was well-located.
Very friendly and helpful staff. Great location, quiet street but a quick walk to everything. Be prepared for the stairs!
Location Staff who smoked in communal areas
quaint, excellent location no elevator (lift) and therefore not for the disabled or frail
great location can be noisy if overlooking the market square
Hotel was okay but noisy and facilities were lacking. Would not stay there again unless staying in room on top floor.
The location of the hotel was good for accessibility to the centre of Siena. Room was clean. No elevator and lots of stairs. Ordered a twin room, got a queen, no twin room available.
Pleasant staff. Very poor breakfast for a 3 star and over priced in comparison with other 3 stars we stayed in during our trip to Italy. The breakfast room was very small and pokey and there was a smell of cigarette smoke due to one of the staff smoking on the premises. Bathroom toiletries were limited. Due to the fact that this hotel is situated in an old tower, we found the whole building very claustrophobic.
Not often you get to stay in a 500 yr old building!! The hotel is really well done, and comfortable.
The location of the hotel was ideal for a short city break to the beautiful Siena due to the short distance to the main square. Beds were a bit lumpy