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Great location near the Shinjuku train station. Service was excellent (although perhaps average for Japan). Pillows not so comfortable - would have liked a selection of hard/soft (therefore the OK rating on comfort). Room A/C worked very well (I like to sleep in a cold room). Great view of Mt. Fuji and Tokyo government buildings. I prefer the Hyatt Regency Shinjuku when the cost is reasonable but this time it was considerably higher. Have stayed at Keio plaza about 5 times and at Hyatt about 20 times.
Comfortable and convenient. Everything is fine.
Breakfast options are good. The South wing room bathroom had a slight sewer odor at times.
free internet, good in-room coffee maker. Close proximity to metro, restaurants, cafes, department stores and shops
Close to Shinjuku station. Fun restaurants nearby. Waited on average 10 minutes for elevators, which were full and stopped almost every floor. No seating in lobby. Restaurants in hotel very overpriced. Would not stay there agin.
the proximity to shopping, restaurants and transport. Also liked the view from room - comfort of room - range of restaurants in hotel was great - service was friendly and prompt - felt very welcomed - especially as our knowledge of the language was limited - liked the ambience - international Cannot think of a thing we didn't like
The only good thing about Keio Plaza Hotel that they have a shuttle bus line direct to Disney Resort, but need reservation 1 month earlier before the date. The front desk for check-in and check-out really really really not friendly (especially to foreigner), no smile at all and very bad in english. Very old hotel, we've paid for the premier room (recently furbished they said) but still looks old, they're only put more lighting inside the room and LED TV. Better stay at International Brand Hotel.
Location The room and the hotel are not so modern
The location was amazing but that's about it Rooms very outdated, very pretentious staff, everything that has to do with this hotel is ridiculously overpriced! We to check out one hour later than planned after a 6 night stay and they asked us to pay a fee... very disappointing
the location is good,very clean hotel the shuttle bus services is very helpful No comlpains
the huge comfortable bedrooms, and the excellent staff.
huge 'n not cosy
Extremely polite and helpful staff. Quiet location, very close to Tokyo Metro station. Wifi was expensive and had to be renewed every 24hrs.
The moment we arrived, we were greeted by a posh and luxurious hotel lobby. There's no doubt about it, the hotel is beautiful. The room is even more so. It is spacious, has very modern furnishing and a very unique window that is able to transform itself to look like a Japanese sliding door. The hotel shuttle to Shinjuku Station is most useful. It would be great if the hotel shuttle operates abit longer. It stops at about 9.50pm. Guests that spend late nights out would benefit if the shuttle could extend its operation hours till midnight. It would also be great if the hotel has transportation arrangemen for Tokyo Disney Resort like some Shinjuku hotels that I know.
i like the friendly and helpful staff staff. however on the nite of 30th we came back very late and accidentally left our two strollers outside the room. when we checked the next morning the staff at the concierge was not so pleased with our explanation and sort of sternly reminding us not to repeat the same event again. but overall it was a pleasurable experience there.
it is strategically located, and its value for money is an added value. i enjoy the luxuriness of the hotel and its facilities.the staff is very helpful and courteous
Second time to stay there. First time was given a free upgrade (to an Executive Room) as there were no single rooms available. This time no upgrade but the room was almost as good. The most spacious rooms I've had in my trips in Japan. Good views, good for business district and short walk to main station/shops. The area is a bit of a quieter and a bit of a breather from the crowds/bright lights of the area around the main station. The bathroom could do with being refitted to be more modern and contemporary.
Great views from room, lots of space in the Park Deluxe room, very good service. The New York Bar on the 52nd has the best view and great jazz nights our rate did not include breakfast..
A nice hotel living up to luxury billing Having to pay to use leisure facilities and cost of restaurants is too high
Best in Class Service, ambience, Decor, Views and Iconic reputations. $40 hamburger in the lounge upstairs. It was delicsious, but wow
- Cleanliness - Spacious Space - Amenities - Friendly Staff - Service - Shuttle to Shinjuku Station - A bit far from Shinjuku Station by walking - Underground (Metro) does not have full escalator (a bit difficult if carry lots of stuff)
Staff is extremely helpful with everything . I have requested to make a reservation at many famous restaurants and the concierge staff did a very professional job securing a seat for me . They have planned everything for me better than I have planned by myself .
Location was good near Shinkuku station (one one the biggest) The hotel has a gymn and a pool but you have to pay 2,100.00 yens (US$ 26.00) / person / day. The staff speaks poor english. Check out at 11h00am so not good if you have a late flight (30% of the daily rate to stay to 03h00 pm).
Lagom stort rum enligt japanska förhållanden med bra badrum, smidig in- och utcheckning, dygnet-runt butik i byggnaden. Mycket bra läge. Utmärkt service vad gäller bagageförvaring o.d. Trots ett antal kabeltevekanaler ingen engelskspråkig kanal (inte på ngt annat språk heller för den delen). Vi hamnade i rökarrum pga felbeställning av booking.com (ej klagomål utan fakta) och det gick inte att byta pga fullbeläggning.
Nice ambience , clean ,comfortable, quite near to Shinjuku , fast food , restaurants at doorstep of hotel Rate is less competitive It's quite steep
The rate is cheaper than similar hotels in the neighborhood and breakfast is complimentary.
Convience to subway and did not cost too much considering it was Tokyo. Bathroom was very good. The bathtub was large. We had a city view also. The pillows on bed were hard and small. Room was very efficient but very tight for two people,
Best of it all, the location and the general appearance. Clean, quiet, nice staff and close to a konbi market.Guest rooms are fair in space. Microwace oven and a brand new washing machine. Just to mention something, lets say there was no ofuro, wich may not be necessary for most people, but i think it is one of the nicest things before going to sleep.
Well located and comunicated. Very clean. Little rooms (as usual in Japan) but confortable. Would stay here again.
The rooms are very small. Smaller than a room on a cruise ship!!!
The location The rooms were very warm without any circulation and rooms were very very small. I expected them to be small but not that small
During my stay, I got sick from my stomach. Once the staff knew about my illness, the staff was attentive and went as far as to check up on me to see how I was doing. That's not only great service, but a gold standard in taking care of the customer. I will definitely go back to this hotel when I go back to Tokyo. I will recommend this hotel to others.
Location Beds were hard
Good, practical hotel that is not too hard on the wallet. Most of the staff we experienced were always friendly and helpful. LOVED the convenience of the shuttle bus. Without it, the long walk from the train station would have been quite an inconvenience. There was not much to dislike here, however we did spend most of the time in the city rather than in the hotel. The only offputting experience was asking one of the front desk if the nearest conbini had luggage delivery services and she said no. We had a feeling her advice was incorrect because when we went to the conbini to check, they said they could transport our luggage for us.