Hotell i Tokyo nära Kōtō

Staff very helpful Yes - extra charge for using the gym, swimming pool and almost all other facilities was not made clear by the hotel or by your company before I booked the hotel. I disputed this with the hotel in writing but got no response at all. The charges were as much as $75 for use of the pool! Also breakfast was charged extra at about $25 and was pretty lousy quality. Finally the room was extremely hot and humid and was not possible to control the individual temperature. I checked out early and ended up staying at a hotel that was about $50 cheaper - it didn't have a gym or swimming pool but also didn't have any extra charges! However, the front desk staff were excellent and the room would have been very nice if I could control the a/C.

N/a We requested a room change because ours was dirty upon arrival and our window was broken, but they just looked at me and didn't acknowledge it and said someone can look at it later.

Close to train station, clean, they have a special floor called 'Ladys floor' where only ladies are allowed to stay, which was kind of nice Staff should improve English.

cleaniness, staff are friendly. room size is different than the photo shown on booking.com(much smaller)

Very near the subway station. No 24 hour shuttle and that the subtle is not free. Also that the hotel is not convenient to get to airport which is why we selected it. It seems to be near, but the fact that there is water between the hotel and the airport makes for a longer ride than expected.

Walked around the bay and visit the shopping centers. They did not have the requested non smoking room.

The staff was very friendly and helpful The hotel smelled horrible. People are allowed to smoke and the entire hotel smelled of thick smoke. I sprayed air freshener through the night but that's only helped temporarily. Also, the hotel has no facilities besides a restaurant that closed really early.

The desk staff was friendly. The room was clean. The air conditioning didn't work.

Generally speaking, the hotel is really nice with a good location. It is little bit far from Tokyo city center, but that was not a problem because Tokyo has a very good trains and subways. Laundry room is clean and easy to access. It is open 24 hours. There is only one person in each staff shift who can speak English. Some times, this person becomes busy with other poeple, so it is little bit difficult to talk with him.

It was close the underground, pretty clean, the beds were good. There was a public jacuzzi that we didn"t use. The beds were spring beds and a little soft but okay.