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Friendly & helpful staff, very central to the city, a very clean and quiet room, no disturbances at all. A clearer indication of the alternative lift down to the city would of saved us time in the first day, and re consider the no phone books policy
modern decor,clean,location exellent.
Location, helpfulness of staff
Fast check in, good room, no street noise.
location, cleanliness of room hotel staff very rude
Location and the bed. Closeness to the airport and Lanbton Quay shopping The cafe downstairs was not open Saturday morning
Very good service.Polite and efficent.Modern.Comfortable bed and quiet for sleeping. Good facilities.
Service, staff, looked after us very well-no problems Very minor comment-soap bar very small, hard to grasp
Your staff ! They were very friendly, helpful and efficient. The hash-browns served at breakfast were not nice. Too greasy and tasted as though they were out of a packet. Fresh hash-browns would be a lot nicer.
My stay was quite enjoyable. I was there for a conference so not in the Hotel all that often but I found the staff ect very good
The location of this hotel is very good for visits to sporting events. Ease of travel airport or train station, to hotel, to sporting venue is great. Handy to bars and restaurants. Good views over the harbor from some rooms. Semi see through glass wall between bathroom / toilet and bed is a bad concept.
Location to city, pleasant staff, quiet at night. The bed was too small and my husband and i had to sleep in separate beds. I didn't realise a had booked a room with 2 double beds only.
staff were very courteous and helpful food was excellent and our room was very comfortable and well appointed no
That is was clean and quite. Staff were obliging, and everything I wanted to go to whilst in Wellington was within walking distance. Having to pay for car parking was a bit odd!
Kids running in hallway No car park for general use - only valet offered and not told how much it would cost
Only stayed for one night after travelling on ferry from South Island and location was very convenient for this. Upgraded to harbour view room which was comfortable and had everything we needed.
Ran in the Wellington marathon
the price that gave me was more than price for other guest about 35%
It is a conveniently located hotel I had booked a twin bedded room some months before leaving the UK. We were eventually offered a single/double bed and had to have a (very comfortable) "put-you-up" bed squeezed into the room. Seperetely, the restauant manageress was graceless and "sour" and gave a poor impressing of hospitality. I would never stay in the Hliday Inn in Welligton or recommend it ti friends or business colleagues
Location was good and staff very helpful and friendly Room decor and fittings a could use a bit of a redo
Great location, comfortable and warm
The whole family enjoyed the swimming pool and the spa.
Convenience in a safe and secure environment
Staff very friendly, service good and very handy to Wellington Central.
The view & proximity to shops etc Smell of old cigarette smoke in the room
the large room and cleanliness of the room it really is out of our price range
Central locality, nice staff, comfy bed, nice bathroom No wine in mini bar! Repair work needed on ceiling in bathroom above shower - a bit shoddy
We had a waterfront view that was beautiful. The room felt luxurious. It was big with a nice size bathroom also. The location was perfect for checking out the town. Clues to Cuba Street, Te Papa Museum, the waterfront and downtown. It was far too expensive for us to eat there. Continental breakfast was $50 for two. Too much money for toast.
Friendly staff member upon check in, helpful with car parking. Excellent view of Wellington. We were put in a room next door to a generator or air con unit, there was a constant noise like having a dryer going, and a scratching/creaking against the wall where the bed was. Could not sleep so checked out at 430 am and drove home to get some sleep, was not asked if we enjoyed our stay.
Its centrality The bathroom had a bad smelling drain twice through the day, but it cleared at night. I also had to pay personally rather than through my university's account as pre-arranged, as there seemed to be a problem with the systems at reception.
Convenient - proximity to Te Papa. Accessability. Ready availability and response from staff. Efficient. Good hospitable and friendly atmosphere. Bathroom starting to appear a bit tired - in terms of maintenance (peeling paper, cracked tiles, etc) rather than in terms of the actual amenities.
Central to all that we wanted to do which was catch up with brother from Sydney Australia so cancel out a sober driver and do not waste money in a taxi home - so for that perfect and added an element of romance.
Having friends in the same hotel!
The location is excellent and close to Courtney place with the nightlife. The staff were friendly and helpful. The views from the rooms were great. The quality was average, but the bathroon is poorly set up. It was impossible to turn the shower on without get wet. The water did not drain away prperly. The toweks were small.The room was warm but the hotel was quite cold.
Great location, friendly staff, nice views
The views from the room and it's proximity to the city. Bathroom though functional was a bit small.
I enjoyed overlooking the boats in the marina, and seeing the city lights on the harbour at night.
Excellent views across the bay, short walk to city center. The room should have had a safety deposit box, but didn't. I like to store my valuables, which couldn't.
The room, the view, the restaurant and the curtious staff Nothing
The staff were cooperaative and extremely helpful. Wonderful
I liked the luxery and cleanliness of the room. The view was lovely and the vicinity to the city was convenient. There was no spa pool.
The location, view, balcony, bed, space, The coffee in the Dining room, I would like to have known about the small bar/coffee area, just outside the dining room initially as I would have used it.
The service and friendly staff and special mention to reception and Sonia (restraunt am) The pillows in the room had no depth or support
The room was excellent with a fantastic view over the bay, & very convenient for the retaurants.
The Vista suites are part of another building and do not have airconditioning. The rooms are small by todays standards. It was quite a warm day and night and the windows and door had to be opened. Given Wellington is so windy this has its drawbacks and especially noise overnight.
great hotel, offering all that one would require n/a
Staff were friendly and ready to please. All staff went the extra mile. Facilities fantastic. Overall would stay again because the staff made it. Not impressed about being charged for mini-bar goods when we didn't take any. Room ok, but could have been cleaner.
The service was slick and courteous. Facilities were comfortable and classy with a very good range of equipment in the delux kitchen, The hotel staff were friendly and the location was very convenient . This hotel is a refreshing change from the big corporate spreads. A great place for entertaining our family in the separate lounge attached to the. suite Paid internet rates in rooms per day were too high., but you can get free access in lobby.
Everything about it - as could perhaps be guessed from the fact that it rated 'excellent' on all features above.
Your staff bent over backwards to help me and I appreciated that
Being able to order special pillows
As a repeat client it was great to be welcomed informed manner ie they recognised our home town and made friendly conversation. As we were having a business meeting in our room the request for extra chairs and ground coffee were met instantly.
Very helpful staff, friendly and courtious. The food was very good for room service and breakfast. There was a great view of the small park next door, but other views were limited by the surrounding buildings.
The views were great. The room spacious and well appointed.
Great service and good location Poor breakfasts especially the coffee; very expensive car parking
Very relaxing - staff very helpful. Will visit again! We were interupted early for room cleaning - esp when we were not checking out.
The atmosphere in the downstairs lobby, the convenient location the great room rate. The ground coffee I received on checking in. The cooking smells on the third floor, the shower - not strong enough.
This is a nice hotel in a good location. the staff are friendly but somewhat ineffectual in relation to our issues. The room was spacious and the bed comfortable. the bathroom was generous and well appointed. There is a reasonable gym and a small lap pool We had a bad room: the air-conditioning did not work for all of the three nights we stayed there. So the nights were stuffy and had to leave a door open until the noise was too much. This room is right under the restaurant kitchen so we got a lot of floor noise especially at cleaning up time from 10 pm till after midnight and then again for breakfast in the morning. We know kitchens make noise so they can't be criticised but it was a bad choice to locate a room underneath. We did not eat there at all. There are many good restaurants nearby with prices and menus that are more attractive. I understand the hotel has been refurbished but I did not think for the price we should have had to discover the problems.
Had a very comfortable room.Good&close to other resturants &TePapa
The walk in area, the corridors and the and the quietness are all good. The room was spacious. I thought a few of the staff on the counter lacked the quality of the hotel. They asked me me payment after i had made an internet booking/payment and nd were not as friendly/smile as the cost of the hotel would suggest.
The gorgeous foyer and art. The proximity to the pier, restaurants and shopping. The rooms didn't really match / were a step down from the first impression in the foyer.
Staff were super friendly and accommodating. There is a modern and boutique style room, the staff happily changed my room and made my stay enjoyable. Rooms were large with a very comfortable bed. Also had an espresso coffee machine in the room!
the location was excellent for the Te Papa museum, but a bit of a trek from other central facilities. the room was comfortable and well equipped. the harbour view room did have a limited view of the harbour, but mainly of the Te Papa museum, which is so vast it blocks much else out. We found the breakfast rather over-priced and pretentious - we had to ask for butter and, when it came, it was a tiny pat scarcely adequate for one, but in a tiny china container.
Familiarity - I have been here before. High class with interesting decour in a vibrant city. The entrance from an "underground" car park does not do the hotel justice
Staff so friendly and helpful. Coffee recieved at the desk was quite revolting....
We appreciated the friendliness of the staff and the service they provide. We also enjoy the environment and location.
The decor is spectacular... the staff are very attentive and client focussed Nothing!!
excellent hotel,close to attractions and city centre
The gym and pool facilities were great, very clean and the gym staff were friendly and attentive. I found the administration around my booking very poor. I ended up spending too much of my time reconfirming things I'd already told the staff about my booking and the cost. Generally I found the service of the staff poor given the quality of the hotel - I get much better and responsive service from other quality hotels.
The staff in the Club Lounge were very good, especially Nina. Food quality and presentation in Chameleon Restaurant was excellent. The hotel is centrally located relative to commercial activities, shops and public transport. Underground parking and a guest laundry in the same building is a plus. It is now getting quite tired/dated and in need of refurbishment. Attentativeness of waiters in Chameleon Restaurant could be improved. The lack of a fine dining restaurant separate from the general lobby area detracts from the dining experience. It was disappointing that the bed turn down service did not occur on 2 out of the 7 nights of our stay.
The location for shopping, and closeness to the waterfront, particularly the Queens Wharf bars and restaurants, can't be beat. The proximity to the harbour also means attractions such as Te Papa museum are a short pleasant stroll away along the waterfront. The hotel itself is getting on in years now, but still offers quiet, comfortable accommodation with a touch of class. We booked for two separate stays of two and four nights a number of months prior to our trip and were disappointed to find that the entire cost of both stays was deducted from our credit card about two months prior to us actually staying there.
Very Friendly Stff, nothing to much trouble for the few staff we had to deal with directly. Excellent help from the concierge desk!!!
Staff where exceptionally helpful and allowed me to feel comfortable and safe as I was travelling alone
concierge was excellent and helpful. The difference between complaint and not liking something is so fine as to make this impossible to answer. My name incidentally is prosaicly John Walker
Amazing hotel... big 2 person tub, 2 shower heads in the shower... fantastic location downtown.
The location of the hotel was very nice ans the staff was beyond warm and welcoming!
Very convenient location in Wellington for access to all parts of the city, professionalism and knowledge of staff were excellent. Nothing.
Location & the executive lounge Bathrooms need an update
Clean, spacious rooms and bathrooms The beds were incredibly comfortable The staff from top to bottom were extremely pleasant and helpful. They epitomize the phrase, "service with a smile."
Clean rooms, good restaurant
Nice and quiet on the 8th floor. It's within easy walking distance of almost all of WGT main places-to-see. On one day the room was made up only at 2.30pm, but the next day there was a knock on the door at 9.30am from the staff. The hotel has a check-in after 2, check-out by 10 policy and the staff ought to abide by their own rules.
It was very quiet in the room and it had a good shower I would have liked extra bedding. I was a bit cold in bed.
Enjoyed excellent meals and service in the dining room. Do not want my remarks to be published.
Location The pillows were very uncomfortable
it has access to a good nearby gym and the hotel staff were very helpful and friendly
The Staff were friendly and very helpful, Nothing was too much trouble. The Girls always greeted e with a smile. Very impressed. Two problems only with my stay. Firstly the chairs in the Restaurant are far too low for comfort and the tables don't accommodate ones legs with ease,Secondly Cafenet inernet connection is useless. I paid $20 and had 5 minutes use of it as I continued to be cut off. It took 4 phone calls to their help desk also one call from your Reception to the help desk, which still didn't solve the problem. Need to change it. I heard the same complaint from other guests
location to Westpac Stadium
The friendly, attentive staff The bed was hard.
The service was fantastic! The staff were very friendly and welcoming and I felt that they would be able to help with anything I needed help with, very capable. My room was very comfortable and the room service was great. The food was delicious! I didn't have time to use the pool, sauna or gym. The hotel was handy to seeing Wellington and shopping! A few small issues with the cleaning - dirty teaspoons and a mark by the shower that could easily have been cleaned off. I didn't feel that the room was dirty though, it was very comfortable.
The staff were friendly and helpful. The apartment contained everything we could possibly need and the hotel is in a good central position in the city.
may check swap card to sensible
The request for clothing left at hotel, to be returned was not achieved. Reason unknown.
The large rooms and the great location in the middle of the city
Very convenient location, friendly staff, good price.
Proximity to main amenities no
The two bedroom apartment was great. The beds were comfortable and rooms were large. So close to all the great shopping and walking distance to great bars and pubs. The staff seemed to have no information about Wellington and were to eat. The lounge room aka eating area was very small and expensive when you could walk for a few minutes to a great cafe
Nice Rooms and very handy to everything we needed. We didnt like having a phone call two days before we were due to stay telling us of a mix up in Bookings telling us we couldnt stay at City Life and being put up in another Hotel of very budget Accommodation,(after we had booked 6mths in advance) and told it was going to be of similar quality to City Life, it wasnt until the second night we found out there was actually a room available,not that anyone was going to tell us!
Staff were very polite. Great room, very spacious, smart and well equipped. Hotel right in centre of city and great for shopping and waterfront. Would definately stay there again. Check in was very slow - about 20 minutes
This hotel is in the middle of the shopping/business district in Wellington. Apartment was roomy and comfortable. It would be excellent for a business stay. The view from the window was not attractive as it looked out on a hillside.
very handy for work..live in Levib so breaks the week up. Convenient and greta value for money
Staff were wonderful, very friendly, extremely helpful and non-judgemental. I liked how modern the room looked and how tidy they made the room. The huge bed was wonderful. Great to be so close to the city, shops etc I could see that the room was getting a little run down with marks on the walls etc. Room was quite small but good for the price.
Private The bathroom door would not lock, could hear other people from other rooms
Location was great. Getting in and out of car parking was not the easiest but don't think you can do much about that. As a reasonably priced hotel in mid city this was pretty good. Your staff were very helpful.
Good value for money handy to town rooms clean and functional Lack of parking and noisy
Location was excellent and the staff were great, very helpful. Nothing comes to mind.
The friendly staff and tea making facilities, even if there were only 3 tea bags and HT milk. The room was very small and only 3 tea bags and HT milk.
The fact that it was close to where we needed to go It was very muggy- and not at all airconditioned- window didnt open very far so was very little air flow-staff werent very helpful- my room wouldnt open with key card provided- and we had to go back down to the front desk 3 times to get it rectified
Location is great Staff was rude, data limit is a real pain.
Lots of space and great location for walking around the city.
The hotel is located very close to Cuba St which has a lot of restaurants and shops. It is also very close to tram line to go to down town. One can walk to downtown in 15-20 minutes. The kitchenette is well stocked. The room is clean and quiet. The lift sometimes doesn't work very well.
nice, unpretentious polace, gave appearance of being very well managed
Comfortable clean room, good breakfast and excellent service in the restaurant. Overall a good experience
The cleanliness of the rooms and linen
The staff were excellent. Our first offered room was small, old and tired. Not up to the standard I would expect from Mercure. The very helpful manager accepted our concerns and upgrade our room.
Use of large gym facilities was good Prices of room service and restaurant where too expensive for quality of food provided
Having an excellant restaurant on site Lack of a bell/buzzer in bar for service and the parking. Also receptionist who did not know you had a walk in shower.
Good location, good value for money. Free parking. Small bedroom (smaller than bedrooms found in Ibis Hotels).
Good location. Excellent breakfast.
Friendly service and awesome parking facilities, I would deffinately recommend if you would like to stay in town for the night if you have a party or evening out in town, and the check out time is Awesome, 11am from Monaday to Saturday and 2pm on Sunday awesome awesome awesome There was just one problem in the room, the shower was very poor, hence the reason i put fair for facilities, not that much pressure at all was only a trickle that could improve more, but other then that was awesome.
Free parking, central location. Rooms run down. Sheets had some hairs in them. Some room lights didn't work.
Pleasant quiet location - within walking distance to cbd/shopping etc. No electric blankets but I was offered a hot water bottle which was ok
Handy to the city
This was our first visit to wellington. We enjoyed the location of the hotel, as we could see where it was on the skyline.A good brisk walk into town, and good value for money. I liked to have a swim in the mornings. The small lift seemed a bit dodgy, and one time when we returned back, it wasnt working. we had to walk right around to the front entrance as the ph. wasnt working. It was raining. The small lift
Location, close to city and easy to walk everywhere Space of rooms, clean rooms
the attention of the staff no
centrally located, 24 hr front desk beds sunk towards the middle, a little worned out.
Great staff and service the meal at restaurant
The food was quite good value The location...it is right at the top of a hill!
The friendly, helpful staff, the privacy and the stunning gourmet food in the restaurant, which was a real treat. We were looking to affordably spoil ourselves after a difficult family time and this was perfect in every way. No - it was all wonderful - perhaps a Sunday Paper would have been nice
The staff we encountered were very helpful and friendly. Person at the desk took the time to explain how to get to town, even though they were busy at the counter. The only drawback was that it was a little further away from the centre of town than anticipated, but on the good side we got plenty of exercise!