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location, cleanliness of room hotel staff very rude
Location and the bed. Closeness to the airport and Lanbton Quay shopping The cafe downstairs was not open Saturday morning
Very good service.Polite and efficent.Modern.Comfortable bed and quiet for sleeping. Good facilities.
Fast check in, good room, no street noise.
Your staff ! They were very friendly, helpful and efficient. The hash-browns served at breakfast were not nice. Too greasy and tasted as though they were out of a packet. Fresh hash-browns would be a lot nicer.
Location, helpfulness of staff
modern decor,clean,location exellent.
Friendly & helpful staff, very central to the city, a very clean and quiet room, no disturbances at all. A clearer indication of the alternative lift down to the city would of saved us time in the first day, and re consider the no phone books policy
Service, staff, looked after us very well-no problems Very minor comment-soap bar very small, hard to grasp
My stay was quite enjoyable. I was there for a conference so not in the Hotel all that often but I found the staff ect very good
Location to city, pleasant staff, quiet at night. The bed was too small and my husband and i had to sleep in separate beds. I didn't realise a had booked a room with 2 double beds only.
Ran in the Wellington marathon
That is was clean and quite. Staff were obliging, and everything I wanted to go to whilst in Wellington was within walking distance. Having to pay for car parking was a bit odd!
the price that gave me was more than price for other guest about 35%
The location of this hotel is very good for visits to sporting events. Ease of travel airport or train station, to hotel, to sporting venue is great. Handy to bars and restaurants. Good views over the harbor from some rooms. Semi see through glass wall between bathroom / toilet and bed is a bad concept.
staff were very courteous and helpful food was excellent and our room was very comfortable and well appointed no
Kids running in hallway No car park for general use - only valet offered and not told how much it would cost
Only stayed for one night after travelling on ferry from South Island and location was very convenient for this. Upgraded to harbour view room which was comfortable and had everything we needed.
Location was good and staff very helpful and friendly Room decor and fittings a could use a bit of a redo
It is a conveniently located hotel I had booked a twin bedded room some months before leaving the UK. We were eventually offered a single/double bed and had to have a (very comfortable) "put-you-up" bed squeezed into the room. Seperetely, the restauant manageress was graceless and "sour" and gave a poor impressing of hospitality. I would never stay in the Hliday Inn in Welligton or recommend it ti friends or business colleagues
Great location, comfortable and warm
The whole family enjoyed the swimming pool and the spa.
the large room and cleanliness of the room it really is out of our price range
Convenience in a safe and secure environment
We had a waterfront view that was beautiful. The room felt luxurious. It was big with a nice size bathroom also. The location was perfect for checking out the town. Clues to Cuba Street, Te Papa Museum, the waterfront and downtown. It was far too expensive for us to eat there. Continental breakfast was $50 for two. Too much money for toast.
The view & proximity to shops etc Smell of old cigarette smoke in the room
Staff very friendly, service good and very handy to Wellington Central.
Convenient - proximity to Te Papa. Accessability. Ready availability and response from staff. Efficient. Good hospitable and friendly atmosphere. Bathroom starting to appear a bit tired - in terms of maintenance (peeling paper, cracked tiles, etc) rather than in terms of the actual amenities.
Its centrality The bathroom had a bad smelling drain twice through the day, but it cleared at night. I also had to pay personally rather than through my university's account as pre-arranged, as there seemed to be a problem with the systems at reception.
Having friends in the same hotel!
Central locality, nice staff, comfy bed, nice bathroom No wine in mini bar! Repair work needed on ceiling in bathroom above shower - a bit shoddy
Central to all that we wanted to do which was catch up with brother from Sydney Australia so cancel out a sober driver and do not waste money in a taxi home - so for that perfect and added an element of romance.
Friendly staff member upon check in, helpful with car parking. Excellent view of Wellington. We were put in a room next door to a generator or air con unit, there was a constant noise like having a dryer going, and a scratching/creaking against the wall where the bed was. Could not sleep so checked out at 430 am and drove home to get some sleep, was not asked if we enjoyed our stay.
The service and friendly staff and special mention to reception and Sonia (restraunt am) The pillows in the room had no depth or support
The location is excellent and close to Courtney place with the nightlife. The staff were friendly and helpful. The views from the rooms were great. The quality was average, but the bathroon is poorly set up. It was impossible to turn the shower on without get wet. The water did not drain away prperly. The toweks were small.The room was warm but the hotel was quite cold.
The views from the room and it's proximity to the city. Bathroom though functional was a bit small.
Great location, friendly staff, nice views
Excellent views across the bay, short walk to city center. The room should have had a safety deposit box, but didn't. I like to store my valuables, which couldn't.
The Vista suites are part of another building and do not have airconditioning. The rooms are small by todays standards. It was quite a warm day and night and the windows and door had to be opened. Given Wellington is so windy this has its drawbacks and especially noise overnight.
The location, view, balcony, bed, space, The coffee in the Dining room, I would like to have known about the small bar/coffee area, just outside the dining room initially as I would have used it.
The staff were cooperaative and extremely helpful. Wonderful
I liked the luxery and cleanliness of the room. The view was lovely and the vicinity to the city was convenient. There was no spa pool.
I enjoyed overlooking the boats in the marina, and seeing the city lights on the harbour at night.
The room was excellent with a fantastic view over the bay, & very convenient for the retaurants.
The room, the view, the restaurant and the curtious staff Nothing
Being able to order special pillows
The service was slick and courteous. Facilities were comfortable and classy with a very good range of equipment in the delux kitchen, The hotel staff were friendly and the location was very convenient . This hotel is a refreshing change from the big corporate spreads. A great place for entertaining our family in the separate lounge attached to the. suite Paid internet rates in rooms per day were too high., but you can get free access in lobby.
Great service and good location Poor breakfasts especially the coffee; very expensive car parking
great hotel, offering all that one would require n/a
The views were great. The room spacious and well appointed.
Staff were friendly and ready to please. All staff went the extra mile. Facilities fantastic. Overall would stay again because the staff made it. Not impressed about being charged for mini-bar goods when we didn't take any. Room ok, but could have been cleaner.
As a repeat client it was great to be welcomed informed manner ie they recognised our home town and made friendly conversation. As we were having a business meeting in our room the request for extra chairs and ground coffee were met instantly.
Everything about it - as could perhaps be guessed from the fact that it rated 'excellent' on all features above.
Very helpful staff, friendly and courtious. The food was very good for room service and breakfast. There was a great view of the small park next door, but other views were limited by the surrounding buildings.
Your staff bent over backwards to help me and I appreciated that
The gym and pool facilities were great, very clean and the gym staff were friendly and attentive. I found the administration around my booking very poor. I ended up spending too much of my time reconfirming things I'd already told the staff about my booking and the cost. Generally I found the service of the staff poor given the quality of the hotel - I get much better and responsive service from other quality hotels.
excellent hotel,close to attractions and city centre
Location & the executive lounge Bathrooms need an update
concierge was excellent and helpful. The difference between complaint and not liking something is so fine as to make this impossible to answer. My name incidentally is prosaicly John Walker
The location for shopping, and closeness to the waterfront, particularly the Queens Wharf bars and restaurants, can't be beat. The proximity to the harbour also means attractions such as Te Papa museum are a short pleasant stroll away along the waterfront. The hotel itself is getting on in years now, but still offers quiet, comfortable accommodation with a touch of class. We booked for two separate stays of two and four nights a number of months prior to our trip and were disappointed to find that the entire cost of both stays was deducted from our credit card about two months prior to us actually staying there.
Very Friendly Stff, nothing to much trouble for the few staff we had to deal with directly. Excellent help from the concierge desk!!!
The location of the hotel was very nice ans the staff was beyond warm and welcoming!
Very convenient location in Wellington for access to all parts of the city, professionalism and knowledge of staff were excellent. Nothing.
Staff where exceptionally helpful and allowed me to feel comfortable and safe as I was travelling alone
The staff in the Club Lounge were very good, especially Nina. Food quality and presentation in Chameleon Restaurant was excellent. The hotel is centrally located relative to commercial activities, shops and public transport. Underground parking and a guest laundry in the same building is a plus. It is now getting quite tired/dated and in need of refurbishment. Attentativeness of waiters in Chameleon Restaurant could be improved. The lack of a fine dining restaurant separate from the general lobby area detracts from the dining experience. It was disappointing that the bed turn down service did not occur on 2 out of the 7 nights of our stay.
Amazing hotel... big 2 person tub, 2 shower heads in the shower... fantastic location downtown.
Clean, spacious rooms and bathrooms The beds were incredibly comfortable The staff from top to bottom were extremely pleasant and helpful. They epitomize the phrase, "service with a smile."
This hotel is in the middle of the shopping/business district in Wellington. Apartment was roomy and comfortable. It would be excellent for a business stay. The view from the window was not attractive as it looked out on a hillside.
The request for clothing left at hotel, to be returned was not achieved. Reason unknown.
Proximity to main amenities no
The staff were friendly and helpful. The apartment contained everything we could possibly need and the hotel is in a good central position in the city.
The large rooms and the great location in the middle of the city
Very convenient location, friendly staff, good price.
Nice Rooms and very handy to everything we needed. We didnt like having a phone call two days before we were due to stay telling us of a mix up in Bookings telling us we couldnt stay at City Life and being put up in another Hotel of very budget Accommodation,(after we had booked 6mths in advance) and told it was going to be of similar quality to City Life, it wasnt until the second night we found out there was actually a room available,not that anyone was going to tell us!
Staff were very polite. Great room, very spacious, smart and well equipped. Hotel right in centre of city and great for shopping and waterfront. Would definately stay there again. Check in was very slow - about 20 minutes
The two bedroom apartment was great. The beds were comfortable and rooms were large. So close to all the great shopping and walking distance to great bars and pubs. The staff seemed to have no information about Wellington and were to eat. The lounge room aka eating area was very small and expensive when you could walk for a few minutes to a great cafe
may check swap card to sensible
Location The pillows were very uncomfortable
location to Westpac Stadium
The service was fantastic! The staff were very friendly and welcoming and I felt that they would be able to help with anything I needed help with, very capable. My room was very comfortable and the room service was great. The food was delicious! I didn't have time to use the pool, sauna or gym. The hotel was handy to seeing Wellington and shopping! A few small issues with the cleaning - dirty teaspoons and a mark by the shower that could easily have been cleaned off. I didn't feel that the room was dirty though, it was very comfortable.
Nice and quiet on the 8th floor. It's within easy walking distance of almost all of WGT main places-to-see. On one day the room was made up only at 2.30pm, but the next day there was a knock on the door at 9.30am from the staff. The hotel has a check-in after 2, check-out by 10 policy and the staff ought to abide by their own rules.
Clean rooms, good restaurant
Enjoyed excellent meals and service in the dining room. Do not want my remarks to be published.
The Staff were friendly and very helpful, Nothing was too much trouble. The Girls always greeted e with a smile. Very impressed. Two problems only with my stay. Firstly the chairs in the Restaurant are far too low for comfort and the tables don't accommodate ones legs with ease,Secondly Cafenet inernet connection is useless. I paid $20 and had 5 minutes use of it as I continued to be cut off. It took 4 phone calls to their help desk also one call from your Reception to the help desk, which still didn't solve the problem. Need to change it. I heard the same complaint from other guests
The friendly, attentive staff The bed was hard.
it has access to a good nearby gym and the hotel staff were very helpful and friendly
It was very quiet in the room and it had a good shower I would have liked extra bedding. I was a bit cold in bed.
Location was great. Getting in and out of car parking was not the easiest but don't think you can do much about that. As a reasonably priced hotel in mid city this was pretty good. Your staff were very helpful.
Location was excellent and the staff were great, very helpful. Nothing comes to mind.
The friendly staff and tea making facilities, even if there were only 3 tea bags and HT milk. The room was very small and only 3 tea bags and HT milk.
The fact that it was close to where we needed to go It was very muggy- and not at all airconditioned- window didnt open very far so was very little air flow-staff werent very helpful- my room wouldnt open with key card provided- and we had to go back down to the front desk 3 times to get it rectified
Private The bathroom door would not lock, could hear other people from other rooms
Good value for money handy to town rooms clean and functional Lack of parking and noisy
Staff were wonderful, very friendly, extremely helpful and non-judgemental. I liked how modern the room looked and how tidy they made the room. The huge bed was wonderful. Great to be so close to the city, shops etc I could see that the room was getting a little run down with marks on the walls etc. Room was quite small but good for the price.
very handy for work..live in Levib so breaks the week up. Convenient and greta value for money
Good location. Excellent breakfast.
Having an excellant restaurant on site Lack of a bell/buzzer in bar for service and the parking. Also receptionist who did not know you had a walk in shower.
Use of large gym facilities was good Prices of room service and restaurant where too expensive for quality of food provided
Friendly service and awesome parking facilities, I would deffinately recommend if you would like to stay in town for the night if you have a party or evening out in town, and the check out time is Awesome, 11am from Monaday to Saturday and 2pm on Sunday awesome awesome awesome There was just one problem in the room, the shower was very poor, hence the reason i put fair for facilities, not that much pressure at all was only a trickle that could improve more, but other then that was awesome.
The cleanliness of the rooms and linen
Good location, good value for money. Free parking. Small bedroom (smaller than bedrooms found in Ibis Hotels).
Comfortable clean room, good breakfast and excellent service in the restaurant. Overall a good experience
The staff were excellent. Our first offered room was small, old and tired. Not up to the standard I would expect from Mercure. The very helpful manager accepted our concerns and upgrade our room.
Free parking, central location. Rooms run down. Sheets had some hairs in them. Some room lights didn't work.
nice, unpretentious polace, gave appearance of being very well managed
The hotel is located very close to Cuba St which has a lot of restaurants and shops. It is also very close to tram line to go to down town. One can walk to downtown in 15-20 minutes. The kitchenette is well stocked. The room is clean and quiet. The lift sometimes doesn't work very well.
Lots of space and great location for walking around the city.
Location is great Staff was rude, data limit is a real pain.
Had a very comfortable room.Good&close to other resturants &TePapa
We appreciated the friendliness of the staff and the service they provide. We also enjoy the environment and location.
The atmosphere in the downstairs lobby, the convenient location the great room rate. The ground coffee I received on checking in. The cooking smells on the third floor, the shower - not strong enough.
Staff so friendly and helpful. Coffee recieved at the desk was quite revolting....
The gorgeous foyer and art. The proximity to the pier, restaurants and shopping. The rooms didn't really match / were a step down from the first impression in the foyer.
The walk in area, the corridors and the and the quietness are all good. The room was spacious. I thought a few of the staff on the counter lacked the quality of the hotel. They asked me me payment after i had made an internet booking/payment and nd were not as friendly/smile as the cost of the hotel would suggest.
Very relaxing - staff very helpful. Will visit again! We were interupted early for room cleaning - esp when we were not checking out.
the location was excellent for the Te Papa museum, but a bit of a trek from other central facilities. the room was comfortable and well equipped. the harbour view room did have a limited view of the harbour, but mainly of the Te Papa museum, which is so vast it blocks much else out. We found the breakfast rather over-priced and pretentious - we had to ask for butter and, when it came, it was a tiny pat scarcely adequate for one, but in a tiny china container.
This is a nice hotel in a good location. the staff are friendly but somewhat ineffectual in relation to our issues. The room was spacious and the bed comfortable. the bathroom was generous and well appointed. There is a reasonable gym and a small lap pool We had a bad room: the air-conditioning did not work for all of the three nights we stayed there. So the nights were stuffy and had to leave a door open until the noise was too much. This room is right under the restaurant kitchen so we got a lot of floor noise especially at cleaning up time from 10 pm till after midnight and then again for breakfast in the morning. We know kitchens make noise so they can't be criticised but it was a bad choice to locate a room underneath. We did not eat there at all. There are many good restaurants nearby with prices and menus that are more attractive. I understand the hotel has been refurbished but I did not think for the price we should have had to discover the problems.
Familiarity - I have been here before. High class with interesting decour in a vibrant city. The entrance from an "underground" car park does not do the hotel justice
Staff were super friendly and accommodating. There is a modern and boutique style room, the staff happily changed my room and made my stay enjoyable. Rooms were large with a very comfortable bed. Also had an espresso coffee machine in the room!
The decor is spectacular... the staff are very attentive and client focussed Nothing!!
the staff were friendly I didn't get the room I booked and paid for - and ended up sleeping on a sofa bed
The staff were friendly and informative about the surrounding area. The rooms were well presented and clean. There was no outside noise and the room had a decent view of the harbour. Overall it was a nice, comfortable stay and good value for money.
Good value for money, in particular the restaurant has a great deal for dinner for 2 people. Very clean, comfortable rooms and the staff were very friendly.
Great having lift access down to Quay The bath was small.
Good location, nice and clean, comfortable beds, great breakfast included in the price. Excellent value for money.
Helpful and courteous staff
The location was fantastic and the quick access to Lambton Quay very convenient. Only had a little contact with the staff, but they were very helpful and courteous. As a woman, a little thing like the hair dryer can make a big difference; Trying to dry/style my hair with the Novotel's tiny fitted model that had only 1 speed/heat and had to be operated by holding the button down was very frustrating. Two of the top priorities for women in a hotel room are good lighting and mirror position for make-up and a decent hairdryer. All hotels seem to be the same in this respect and yet it's a small thing that could easily make you stand out from the others.
The location was perfect. The room was clean and the beds are very comfortable. We interacted with 2 staff members from the front desk. One was incredibly helpful and kind. The other was rude and acted as though we were just 'stupid tourists' despite the fact that I would imagine a lot of their business is from tourism. When we valet parked our car, they required that we go down to get our luggage from the vehicle and then had to walk back up the ramp against traffic - very odd considering we paid $34 for one night of parking. Then, seeing how we are not from NZ, and discussed our travels, we were not aware that we had to put our card into this slot near the door to engage any power. This was not obvious to us, and it is not customary in hotels in the US. When we called down to ask if they had an idea why our AC wasn't working, the woman (who also worked with us at the front desk) was clearly irritated with us and acted as though we were idiots. While this seems like a small collection of interactions, it left a very poor taste in my mouth in regards to my stay at Novotel Wellington.
The positive attitude of all staff made one feel most welcome. The room was comfortable, clean and very quiet. The breakfast was excellent. I found the lift down to Lambton Quay really useful.
Staff were okay. It is very central to getting around in Wellington. I have stayed here on 2 previous occasions with family and it was great. However this stay on my own there was no free breakfast as I had apparently booked on the wrong website to get this and I froze in the room despite car5rying out the insructions to change the temperature.
Proximity to everything ie tsb Arena, train station, shopping
Location and access to reasonable and close parking. Well equipped kitchen and laundry. Modern design. Only a single seat lounge chair in sitting room facing TV. Room was booked for a couple. Only option for second person was to sit on floor or straight back dining chair. Noise levels from the street. Windows had to be be open due to lack of air conditioning
Location, within walking distance to shopping areas, Tepapa and some fine Restaurants. The cooking facilitates were good, Bathroom great, really liked the fact that there was a bath as well as a shower. Found it firstly confusing to access the carpark and the apartment, on our arrival. Found that the stairs were difficult to access, especially when called to evacuate the building during a fire alarm. Sometimes it was a inconvenience to use swipe card to operate lift,door to apartment and to control the power.
There were no pots, pans etc to utilize the cooking facilities
Nice new modern trendy and friendly. Maybe airconditioning
Friendly and accommodating staff. Great location. Was on 3rd floor facing Tory Street. Lots of early morning street noise (mainly garbage truck and street sweepers).
The only thing that I like about the appartment was the location
New apartments, very well equipped and very central. Kitt was our main point of contact on the reception desk and he was extremely helpful. If you recieve and apartment at the back you will most certainly experience noise as you are a matter of feet away from a multi storey car park.
location good size room and amenites getting bed bugs!!!!!
Location to centre city, room quality and size. Very hot early morning when sun hit windows, too noisy to open doors, need air conditioning.
right next door to a wonderful food shop, and close to the opera we went to minor point, but TV not visible from loung seats! needs to be on a swing bracket mount
The rooms were very clean, bright and new. Appliances worked well and it had everything we needed for a longer stay. Nothing - it was great.