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Underbart frukost Hade förväntat mig bättre standars på rummen av ett 5 stjärnigt hotell
Utmärkt hotell med fin service. Bodde på 15:e våningen med fantastisk utsikt över stan och havet. Nära till swimmingpoolen, som var omgiven av trevlig inredning. Bilen blev väl omhänderrtagen.
Bra design, stora utrymmen, parkering, passar internationella resanden, relativt enkel rutt till flygplatsen. Läget för långt för gångavstånd till centra.
Rent och fint, bra frukost! Det låg inte så cenralt. Ganska dyr parkeringavgift.
Detta är ett bra hotell m h t läge och pris. Bra funktion på allt. Ingen lyx inga överdrifter, utan helt enkelt bra.
Stora rum med bekväma sängar. Trevlig personal.Bra frukost.
Alla var bra, rent och snyggt,stora rum, bra frukost etc.
Hotellets läge och standard Personalen hade inte gått någon charmkurs direkt. Det var ont om leenden.
Trevligt, modernt hotell - mycket prisvärt med mycket bra frukost. Sängarna var fruktansvärt hårda och kuddar knöliga.
Staff were extremely friendly and attentive. Nothing was too much trouble. Our towels were removed each day by housekeeping and not replaced! We had to keep calling housekeeping to bring us clean towels!
Beautiful hotel; great staff; standard room was spacious and well designed; nice spa, gym etc The hotel was located far from the city centre (about 7 euro cab ride - too far to walk).
Lovely room. Helpful staff. Short walk to the metro. Breakfast was extra but worthwhile. The blind between the bathroom and bedroom was not working. Room service food was very good, except for the side salad.
The service is excellent, quick and polite.
The friendliness and efficiency of the staff, the excellent cuisine and the modern design of the hotel and the rooms.
comfort with luxury
Very modern and clean with a good spa and pool and great staff
The actual building- it was fairly new and design was nice. The staff was on the hold quite friendly and helpful. The standard of Sheraton chain is really lacking --this hotel did not provide sufficient umbrellas for guests and did not do anything at all to help guests travel in the rain. The restaurant is quite overpriced and food was not as good. The rooms also did not have robes or slippers until you request for them!
staff attentive and helpful a little too far from centre for a lengthy stay
Mycket bra hotell, bra frukost och lunch, fint rum, bra läge. Nej
Bra hotell med stora rum, passar familj med barn, ligger 15 min gangavastand fran centrum
Det mesta var OK, dock lite långt till Centrum
Frukosten och komforten i rummet Nej
Mycket prisvärt hotell med en rejäl frukost, bra för oss golfspelare. -
Närheten till city Personalen var frånvarande när jag kom ( i tanken). Opersonligt.
Hotellet hade bra garage och frukost.Rummet hade ingen(!) utsikt alls....Alltså inte ens ett fönster= mycket instängd känsla. Riktigt dåligt kök I samband med middag. 2 måltider med cesar-sallad beställdes , som innehöll rå(!) kyckling...... Och som var genomdrängt med någon fullständigt vidrig dressing.... Fick istället in 3 gamas per kuvert, som inte smakade någonting alls... För 15 euro/kuvert. Inte alls gott...Undvik att äta annat än frukost på hotellet!!
Centralt beläget. Lite trist frukost med tanke på att den inte ingår i boendekostnaden.
Fantastiskt bra läge! Fint rum med vad jag behövde. Bra frukostbuffé. Restaurangen kvällstid skulle tjäna på att ha en mindre meny men bättre kvalitet på maten.
The hotel's facilities are fantastic and the staff couldn't be anymore helpful. There was nothing I didn't like about the hotel
Staff was excellent, Grappa food was exellent no
Great design and services
The Concierge attendance
Excellent friendly staff, superb comfortable and spacious modern rooms, very clean rooms and very well equipped, very good location, excellent restaurants, especially Grappa Italian Restaurant, very well priced with great value for money.
The staff was very friendly and happy to serve you. Big spacious room, clean. The breakfast venue was a bit old and the breakfast itself needs to be improved in quality.
Very nice lounge bar at the top of the building.
All was excellent! All was pleasant!
all staff very friendly and helpful. we have stayed at this hotel many all staff very friendly and helpful. we have stayed at this hotel many times before n/a
The room service (including the telephone assistant) was excellent. The hotel can improve with isolation, in order to keep a cooler temperature in bedrooms.
Very helpful and friendly staff Bed and pillows not so comfortable
The entire staff from parking attendant to the cleaning staff everyone was helpful and on top of everything. The room service was absolutely fantastic! The meal was in such a great presentation and very tasty! My personal best experience was the clearning staff. They were so helpful to me, as I had a Maltese Dog, and they understsood how important it was for me to be sure she was happy.
Very good rooms. Very comfortable beds Lack of swimming pool. Believe main air conditioning unit turned off. Fan only operating in room, to give appearance of air con
location everything ok
Hospitality. Comfortable bed. Good buffet breakfast Poor bedroom reading lights. Cost of mini bar
excellent hotel, nice staff helpfull, rooms were perfect nothing
excellent price for quality location, a bit far from center & even metro is 10 to 15 min walk
The concierge!!!!!! He was Marvellous and his advices were extremely good! The barmaid was really nice also!
clean rooms; excellent breakfast too expensive internet connection
Bussiness center with internet conection charged by minut, no sence in this type of hotel.!!! Valet parking 50 euros 2 nights, !!! Bad style
the hotel staff was helpfull and we liked the fitnessroom, the sauna and the pool. the price of the logan whiskey in the bar was absurd.
amazing building and really interesting common areas. Very grandiose bar and restaurant. Rooms were very spacious, comfortable and quiet. If your bedroom is not facing the river then the view is generally poor, looking out onto a factory wall/chimney.
It is just near Douro river and closer enough from the historic center. The hotel is very good.
outstanding personal service and facilities
We really enjoyed the sauna and pool area. We liked that it was close enough to the city to take a quick taxi ride, and yet far enough away to have a very peaceful stay along the river. Very nice lobby and they were friendly at front desk to give us free internet. Fun castle atmosphere. King size bed was actually two beds put together. The restaurant was pricey and stuffy but the food was OK. Definitely go eat at the Ribiera instead.
The hotel is great, and the people very nice. A great Archictetural solution. the rooms are not in the palace, but at the side of it, in another building also restored. It was not a problem for me, but if you want to go to the most turist location spots in oport you have to go by taxi.
the exciting decor, the good service and the fairly close location to Porto, as well the view over river Dourro no
The hotel is just exceptional!. They need to improve dramaticallly the restaurant, but besides that the hotel is an experience that anybody can forget. The restaurant and the food. The do not have room service.
Fantastic venue with superb views over the Douro river. The access to the hotel is extremely bad indicated!
Breakfast The refrigerator in my room wormed drink!!!!
The hotel was spotless in every way and the staff were friendly and helpful. Breakfast good Corridors and rooms were a little dark
the comfort of the room and the spa. location and the comfusion with the directions to get to the hotel. Outside of the city center, not convenient location!
very friendlily and useful staff, very clean and comfortable poor service at the breakfast. only one waiter had to do all the work
Hotel was very clean and nice. Breakfast was excellent. Location was only bad issue.
a newish hotel a long way from city centre but close to metro but certainly NOT up to the four star rating. This is shown as a four star hotel however no service at breakfast, we had to set our own table, food and coffee were cold and waiter staff of no assistance. Manager finally tried to rescue position by providing next day breakfast in room.
Friendly and efficient staff, very clean room,
View from balkony Still no free WiFi internet
Excellent check in and front desk service Nothing
It's a beautiful designed Hotel with competent and friendly staff and a great location. For a business stay the wardrobe was much to small as a suit would not fit. Try to avoid a room next to the staircase if you are sensitive to noise, the staircase is made out of metal and you hear every single step on it.
Mycket trevligt och prisvärt hotell. Ser inte så mycket ut från utsidan, men är mycket modent och trendigt interiört. Mycket trevlig och hjälpsam personal. Bra läge på gångavstånd från shopping och restaurangdistrikt. Bra hotellparkering. Nej.
Bra och rymliga rum, rent och fint
Prisvärt, rent, bra frukost, bra rum, bra service. Nej
Fräscht hotell med bra läge. Trevlig engelsktalande personal. Utmärkt frukost !! Perfekt. Åker jag tillbaka till Porto, bor jag där igen. Nej
Mycket prisvärt med bra centralt läge, utmärkt frukost, rummen högst upp var jättefina med bra utsikt över Porto.