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Got there early after a long trip, the girl at the desk checked us right in (at 10am). So we could shower and clean up for an appointment we had for noon. And later check with us to make sure we had everything we needed.
Clean and friendly The coffee was more like coffee water. They said that the coffee arrives from the vendor already made! I told them that they should change vendors.
Location was central and a short drive to beach. House keeping didn't give a towel or washcloth per person, which is odd. Took dirty towels but didn't replace them. Shower had mold and mildew in it. When we went to pool there were never clean towels.
Friendly staff. Clean ,comfortable, and quiet. Great location...handy to restaurants and shopping. Not a thing.
Location was perfect and the staff was great. Everyone at the front desk, especially Elana were very helpful and Heather had drinks, popcorn and mixed chips in the main area for 3 nights of our stay. Hot tub and pool had no one but the 2 of us each time we went and were clean and nice. Breakfast was also very good with many options. I will stay here again. One evening we came back from our day trips and our room door had been left open by Houskeeping. Nothing of our personal belongings had been touched but it was still not a good feeling.
Everything was great. Everyone was friendly.
It was very clean, the staff was very nice The walls were rather thin. We could hear EVERYTHING our neighbors were doing.
The location was perfect, and the staff was great ( friendly, helpful, and accommodating )! Enjoyed our time in Wilmington, and the Wingate. I would definitely stay again. The walls were thin, could hear the people in a joining rooms.
good location, very good facilities, helpful staff, excellent amenities
Had a great time staying there. Staff was greatly accomodating. Would definitely stay again.
Very clean overall. The room was updated and cleaned well. I don't smoke and don't want to deal with someone else's smoke or pet odor. This hotel is non smoking and no pets. Great! Staff was very friendly. Small concern - coffee was from a machine not fresh brewed. Taste was off. Hard to believe they spend so much effort everywhere else and skimp on coffee.
The room was HUGE! and very clean. The staff was pleasant and the location was perfect for shopping and going out to eat.
The staff was very nice and helpful, room was great, beds were comfy, location near the Carolina Coast. Can't complain about anything regarding the hotel. This review didn't allow for changes in the check marks in the first section: purpose of trip, traveling as, rating selections. It was a leisure trip, couple traveling with adult daughter and 5-star rating all around.
Hotel was clean and staff was very friendly and accommodating. Staff was always ready with a suggestion for lunch, dinner, and activities with the kids. Tobias (at the front desk) helped us plan, showed us locations on the map, and gave us brochures and info. You could tell that the the staff genuinely took pride in their jobs. We hope to go back again next year! No complaints at all.
Good location and friendly staff. My room was clean and I had everything I needed. Very comfortable. The fact that it is a non-smoking hotel, and yet there were apparently chain smokers in the room next to me. They kept trying to cover it with cologne and both smells kept finding their way into my room. I am not sure if they really did anything about it or if there is anything they can do.
The room looked nice and had a microwave, mini fridge, and was decently renovated. The pool was decent but not great like the picture showed. The staff was pretty friendly and knowledgeable about the hotel. The room was not clean we found lots of evidence of where they had skipped over things. The pool was NOT the nice big pool the picture had shown. We asked the help desk for advice on local food and they had no knowledge of the area, and the included breakfast was pretty blah.
Clean, comfortable, centrally located and great great wifi internet connection and speed. The internet is almost worth the stay alone. Staff was very friendly and accomadating. Near a Verizon tower which made the experience that much better for my cell phone use.
It was in a great area! Lots of food & the beaches are all close. A little drive to the beach & a little drive to downtown Wilmington. Not to bad though. 5/10 miles.
Front desk very accommodating with extra towels and trash bags. Also changing our room to pet friendly.
Service, amenities and location were excellent. Will stay here on next visit to Wilmington. Could only give four stars for cleanliness of bath room. There was mold on tub surround bottom and vertical seam at corner of wall tub surround.
The room itself was spacious and the lobby and pool area was nice. My wife said that the breakfast was delightful. We were place in a room next to the stairwell and outdoor exit, connected to a room where a man was clearly verbally abusing his significant other and physically abusing their dog. I was finally forced to ask management to quite them down, and they were still going at it at 2 AM. The "kicker" is we were placed in a handicap room, which, by all rights, should be reserved for people with physical disability. What if someone disabled actually needed that room? I was glad we only staid for the night.
We stayed at this hotel for a wedding on the USS North Carolina, the staff was great the room was clean large and well lit. Could use a little more TLC for the bathroom but the shower was nice.
Friendly front desk personal. I appreciate the hotel having my reservation and expecting me. No excuses for not having my room ready. Breakfast was great and a significant variety. I would have liked more towels with the number of people in the room.
Our stay was relaxing. The bed was comfortable. The pool felt great and everything went smoothly for us and our dog. Very glad for the pet friendly atmosphere. The coffee.
Was told by hotel reservations they had a rooms at two different rates and then told that was a mistake and they only had the higher rate when I told them we wanted the cheaper option. Made the reservation through hotels.com at the cheaper rate about 2 minutes later. This kept me from getting my "Honors" rewards.
Great riverside view, you can see the battles go from the room. Unfriendly staff
Staff that listened & addressed problems. Ms Leigh Anne from guest services was extremely helpful & made sure my concerns were addressed. Her professional manner made for a very enjoyable stay thank you. Housekeeping
The room was clean and the staff was helpful and friendly. The restaurants on site were excellent. Parking was reasonably priced also. Nothing. Everything was as expected for Hilton.
Location Upgraded to water front room got room over roof and Hugh ac unit, not much of a waterfront
Any staff member I interacted with was kind and professional. No complaints there. The location is unbeatable. I expected more from a Hilton. The building appeared older and in need of remodeling. The bathroom was large but had not been properly cleaned, I.e., feces on the toilet seat and writing on the mirror from the previous guest.
Having a free coffee bar available when we arrived tired in the afternoon was a pleasant surprise. Exercise room, while small, had nice equipment.
the workers the hair in the tub
Great staff clean rooms good breakfast what else could you ask for
Professional employees and the clean rooms. Even though hotel was full it was still quiet
Great stay... had to take sick child to Dr.. granted late check out so other child could sleep... breakfast great... room very clean with a personal note from the hospitality staff... My son attends UNCW and I visit often... will stay here again!
Everything. The room was clean, the staff was friendly, and the breakfast was great. Nothing
Great experience. Very nice staff, nicely appointed rooms that were very clean and comfortable. Would have been nice to have a small refrigerator in the room. Would not have wanted to stay long without one.
Had a great stay and great continental breakfast!
very quiet. friendly staff
It was a wonderful stay! The breakfast they served was amazing, and the staff was extremely courteous and professional
That I couldn't spend more time there
Mr. Phillip was stupendous in welcoming and paying attention to detail so. He and the staff were very friendly and professional. There is definitely a "homey" atmosphere and very accommodating. They made the getaway with my wife and I very rewarding. We will definitely return. Nothing.....
The hotel was undergoing renovations in the lobby, fitness and breakfast areas. So check-in took longer than to be expected and hot breakfast was not available. Although, cold items such as bagels, cereal, etc. were offered and coupons to nearby restaurants was provided as a consolation. The thin walls. I could hear my neighbors laughing and chatting. Thankfully, I was too tired to let that deter me from sleeping. I also think the price per night should have been a bit lower to accommodate the renovation challenges. Discount coupons for breakfast helped, but there were similarly priced hotels nearby that would have provided better amenities - sans the construction.
I loved that it was in walking distance of restaurants, bars, etc. The room was a little small
Staff very helpful. Breakfast attendant deserves credit and probably a raise for her conscientiousness and management. Other staff also friendly and helpful. Photo of hotel from waterside (building's side) on website is interesting but does not do justice to the hotel, which is more attractive seen on person (from front) and fits in well with those buildings neighboring it. Room furnishings were clean, but insubstantial.
Staff very friendly I stayed for a week and the house keeping didn't clean my room ... They only clean my room two days
room was nice with kitchen staff nice nice hot tub breakfast was not tasty pool was small
coffee and tea in lobby
I definitely felt comfortable at TownePlace. The room was large enough for me on this particular business trip. Definitely liked it had a frig and a large work area. The free Wifi was decent. The staff was friendly and it was nice to have a breakfast in the morning. The parking lot. It's a decent size but if you get there late at night like I did, the parking lot can be tight for people with longer wheelbase truck.
The room itself was real nice. I liked the full kitchen and the view. The bathroom ceiling was cracked and water stained. The molding was filthy............. Was not impressed.
The room had a beautiful view right in front of the battleship. And the mattress on the bed was almost like a temper pedic! Our wifi was not wokring
Great views of the river and walking distance to all the downtown bars and restaurants. No ice. Refrigerator not working.
There is a dance club attached to the hotel and the police and security had to be called out due to problems. The hotel was outdated and dirty. The service we received was poor. The front desk clerk was arguing with another customer over smoking room, they had overbooked the rooms so a customer wasn't able to get the smoking room they booked. It was very poor service our entire stay.
Nothing The lobby smelled like mildew / mold. The rooms were in terrible shape. The floors were nasty. The top lock was broken on my door. There was hair all over the towels. There wasn't any kind of clock in the room. The glass plate in the microwave was busted. The covers in the bed had a huge hole in them. They never swept the floors the whole time I was there (5days). Never will stay there again.
We stayed 3 nights out of those 3 nights housekeeping not once came to our room. We had to hunt them down to get some toilet paper when we needed it. We only had one roll of toilet paper in the room when we checked in the other roll was already empty. They never brought us any towels or washcloths I just went and bought some after we had used the ones that were in the room when we got there and on top of all that we had ants in our room.
Not a lot No interior door handle in our room. Washcloth from previous visitor left in shower. Only one light worked. Nightclub attached to hotel playing loud music all night. No security measures for unauthorized entrance to side entrances. You can just walk in. Black mold above our room entrance. Every ceiling tile in hallway is about to fall down because of roof leaks everywhere.
I didn't like anything about it!!!! First of all when I walked in there was a homeless guy sitting in the lobby. The room was dirty an it actually had two dirty towels laying on the floor when we walked in. The bathroom smelled like mildew, TV was an old tube with no batteries in the remote, and the bed was hard as hell. There were also alot of locals and others just hanging out in the parking lot until late at night.
Clean n spacious room. Shower was not as nice as the rest of the room. Not dirty, just not fitting with the large bathroom.
It's in the middle of the medical area which is the draw. However, we used it for the beach and for access to the historic downtown. Ten minutes to the riverfront and 15 minutes to Wrightsville Beach. Worked great for us and at much less cost. A very nice Hampton.
The person at the reception desk was not polite
Cleanliness of hotel and friendliness of staff. Nothing. Everything was great.
Loved the friendly service, breakfast included, clean pool, proximity to the beaches, took a 15 min drive to be at the beach. Super clean, super comfortable, it's no Ritz Carlton but definitely a phenomenal hotel for families. Nothing
Everyone I came in contact with made a special effort to acknowledge you. All seemed concerned for the comfort of our stay. The room was wonderful and the garden and pool area was lovely. Breakfast was warm and inviting with the employees in that area.
The room we initially received was well below normal Hampton standards in cleanliness, quality and detail. I brought this up to front office staff (sorry don't know his name) and he was extremely helpful, addressed my concerns by going up to the room and seeing my issues, then put us in another room. The building is 20 years old so one needs to remember this when booking. However, it was an enjoyable experience and the new room was moderately better. The ceiling panels were moldy, the walls were beaten up, there was black stuff in the ceiling corners, the smoke detector was falling off the wall, the bedspreads were grey instead of white.
Great location close to Wrightsville Beach and short drive to downtown. Kids enjoyed the pool which is set in a great courtyard. The standard hotel complimentary breakfast was good. Room had a very mild musty smell. Think it was time to change the filter in the AC.
The staff was very friendly always and treated you every Tim you saw them
Everything was great..clean and very friendly personnel Nothing
Good location next to Mayfaire Town Center and friendly, helpful staff. The room was a little run down with a large crack in the sink, a hole in the wall in the bathroom and the refrigerator did not work when we got there, but maintenance fixed the fridge the next day and overall the hotel was nice.
This guest did not leave comments about this hotel.
The staff was very friendly and extremely accommodating. Not to mention the hotel itself was excellent. The ONLY thing that was a little weird was that the room we were in was on the corner and the sun would shine very brightly through the windows but the shades do not close all the way (not because they were broken)
Great location, very nice room
The staff was friendly and very helpful.
This the only way to stay in a hotel, great value and very clean and nice
easy access to all locations, walked to shopping area for dinner and coffee. Hotel provided free breakfast and afternoon snacks. Suite was comfortable
The location of this hotel and the size of the room were wonderful for our short weekend stay. We will definitely look at staying in a Homewood Suites on our other trips. The wonderful breakfast was a hit as well with the kids! Highly recommend! Nothing to speak of...
Homewood Suites may just be the best place to stay in America!! NO!
Very large room, nice sun at the pool, that it had a hot tub, great full breakfast included, and very friendly staff. The elevator smelled like a dead man's feet that had been pooped out of a walrus.
Making a trip to Wilmington regularly. Will use this place often Area around hotel is really iffy
Exactly as billed: clean, modern, comfortable, and close to everything downtown. Would stay here again, in a heartbeat. Nothing!
Proximity to airport The shower curtian was stained not a big deal but doesnt look good at all
The location is great. A lot of restaurants in walking distance We get a nonsmoking room, but the bathroom was smelling like those smoking section in the airports. My wife even throw up becouse of that.
We went out and came back around 11:30 and you had to have a key card to get through the door so that made me feel safe. Room was smaller than pictures. The people across the hhall sounded like they were in our room. Holes in the sheets and blankets. Elevator sounded like it would break any second. One staff member was rude and seemed like she was incompetent. We felt like something was biting our feet and legs.
Exceptionally pleasant and helpful people at the front desk .We called this hotel twice before we arrived and talked to Stephen the assistant general manager.The customer service was remarkable. Wonderful experience. We would highly recommend this hotel and we will stay there again .
Price. Employees-staff. Clean. Beds were horrible. Hard and impossible to sleep on. All pillows were big and fat and didn't seem like pillows at all. My shower leaked all night which kept me up. The showerhead shot a single stream of water that was painful. The heating and air unit was filed and Clancy.
Staff friendly and helpful. Had everything we needed. Price was fantastic. Went in the off season and price was a steal for all that we got. We had a very restful and relaxing time. I have stayed here before and am sure I would stay again.
The Hotel was very nice. Unfortunately when I was checked into the hotel under the wrong reservation. Since then I have been dealing trying to get a refund for the past week. They first gave me my first half of the refund and now still trying to get my last half.
clean, new, modern, comfortable bed no
Great location No
This guest did not leave comments about this hotel.
The staff at the Hilton Garden Inn was great. They accommodated a request for an additional bed in the room by securing two blow up mattresses. Above and beyond.
Staff is very professional and courteous. The beds are the worst. Platform bed with rock hard, thin mattress. Pillows are either down or down substitute? Flat as pancakes with no support. Super firm mattress with flat blobs for pillows? What?? No vent fan in bathrooms!
Room was clean, comfortable and well-appointed. Internet access was fine. Breakfast buffet was good. Coffee available in the morning as well. Location to Mayfaire Town Center was very convenient Water was not cold enough in bathroom sink, seemed like it was always luke-warm.
Superior customer service. Deliciously comfortable beds and linens.
Location The dirty carpets
Continental breakfast was lacking they stated staff was off for holidays poor excuse
staff was great, friendly and helpful - direction to places we were going. Bathroom could have been cleaner. . . . wiped it down myself to save time. it was a short trip.
Location Hotel construction and blue plastic over the windows.. Very tacky
Location No complimentary breakfast.
The room was very clean and the staff were very nice. The first room we had the A/C didn't work so we had to switch rooms
Close to everything and the staff was friendly. the one downfall was there was no non smoking rooms. They said the room was,it had a sticker on the door for no smoking but the room stunk of smoke and burn marks on the bathtub
Front desk was very friendly. THIS IS NOT A HILTON, YOU GET WHAT YOU PAY FOR! but our room was very clean, everything worked as it should & the queen bedroom had a fridge & microwave. No option for coffee maker in room / hair dryer.
The price is good and you get what you pay for!!! The cleaning services looks like they never clean under the beds. Disgusting!!!
the staff was really friendly & hospitable. the bed was real comfy i got a non-smoking room, but when I first walked into my room, it smelled like smoke. I wasn't pleased with this.
Staff was very friendly Place is geared towards nighttime adults. Would never take kids there!