location Room was way to small for family of four. Not enough legroom to open suitcases, etc.
The location was fantastic for us just a short walk from the train station and near the opera house and shops. The room was a little small but very nice.
nice and clean, "tight" basement carpark but with great staff and very good location. for what you get its a little on the expensive side but being right in the center of York some may expect to pay a premium.I get to travel the UK with work and have stayed in better hotels for less omney but it was still a very nice place. hotel was quite noisy till late but there was a wedding on down stairs so its all good.
Bags carried to the rooms, very clean room, good sized rooms cost for extra items, e.g. drink, foor etc.
we have stayed in hotels in london etc, which were a lot better value for money and definatly a 4star experiance! our room in the hilton york left a lot to be desired!!
garage parking was possible no air co in room and noisy corridor
Hotel was very nice comfortable rooms. Staff were very helpful
cental location. clean and quiet rooms. very helpful staff.
york its self not being able to park
The room was of a decent size and was clean and tidy. The hotel was in a good location. The staff were pleasant and helpful The shower was not great in terms of water pressure. For the price of the stay breakfast should have been included and there should have been decent biscuits in the room. When we arrived there was not enough parking spaces for the two cars in our group.
The location was excellent.
Vi valde i huvudsak hotellet pga av läget. Innanför ringmuren, nära till shopping, kultur och matställen. Det visade sig vara ett bra hotell med trevlig personal, bra service och bra rum. Tyvärr fanns det ingen luftkonditionering på rummet, vilket gjorde det svårt att sova ordentligt på natten.
Bra och hjälpsam personal. Mycket fin gammal renoverat byggnad med bekväma moderniserade rum. Restaurangen var en besvikelse. Lokalen var fin men personalen outbildade och maten inget att rekommendera. Om det hade presenterats som en snabbmatsrestaurang så hade det kanske fungerat bättre.
The homely feeling
The homely, relaxed atmosphere
Small friendly guest house, the rooms are spotless, tastefully decorated and the shower is great. The owners make you feel very welcome and the location is ideal, 5 minute walk from city wall and 10-15 minutes into city centre. We'll be back!!
Reccomend highly. Peaceful. Tasty breakfast. Lovely room. Room 4 bed was a little hard.
We loved the friendliness and helpfulness of the owners, good local knowledge, immaculate room, very clean and bright.
Friendly service, excellent decor very relaxing.
Phil was very friendly and welcoming, the room was spacious, clean and comfortable. They serve a very high quality breakfast with a great selection (all local produce – none of the cheap sausages and cold soggy bacon you would normally get in a chain hotel! There is even a sheet detailing the farms and butchers where it all comes from!) Good location too – literally a 5 minute walk to the city walls and no more than 15 minutes to the city centre. Free parking right outside as well with a permit you are issued with on arrival – perfect!
The owner and his staff were great. The house was beautifully decorated and tastefully furnished. The breakfast room was sunny and the lounge was comfortable with lots of travel books to browse. No
Clean and welcoming No
Great value for money, really friendly and helpful staff - couldn't do enough to help. Great breakfast and would definitely stay there again.
The hotel is well placed and just a 10-15 min walk to the center of york.Rooms were very clean and comfortable.Breakfast was excellent and all the staff were very friendly and helpfull.Special thanks to the young man on the front reception desk who provided us with hot tea and weather and traffic updates after getting our car stuck in snow in the carpark when checking out due to the severe winter weather! By the way we got home safely!!
Good value, near to Railway station. Smiley staff, beautiful furnishings, felt very safe and secure especially be a single woman traveller
The bed was very comfortable. The receptionist very helpful. A good location. Check-in and out very efficient. It reminded me of a Torquay guest house. It is tired and the bar area needs a good clean in places and needs refurbishment. The breakfast was just about adequate (one rasher of fatty bacon!).
Excellent breakfast service to your table, hot food on a hot plate in good time
Very quiet location and close to rail station and city centre. Excellent swimming pool. Breakfast and evening meal very good. None
The adorable restaurant in the basement. A big surprise there! Great great great breakfast!! Staff super friendly also. Definitely a hit!
A very pleasant hotel, excellent staff and good value. Nothing
relaxing weekend, ideally situated, excellent facilities, excellent staff nothing to not like
Very helpful staff. Comfortable room and excellent food. Great swimming pool. None
The continued support and friendliness of all staff
Convenient for city centre whilst being quiet and away from any noisy bustle. Warm,comfortable room, good restaurant.
The hotel was comfortable and convenient for both the city and also not far from the university.
location the hardness of the bed very uncomfortable compared to my previous stays
location; pool; separate w.c.
the room was nice the pool was not very good lack of things to do for children
being in the centre of town the rooms have very thin walls - and I had very noisy and inconsiderate neighbours
Very convenient for exploring York. We were able to leave the car there for the whole of our stay. We did not have breakfast at the hotel. We thought £24 was far too expensive having paid the price we did for the room.
The hotel and room were lovely although a little expensive. The breakfast was gorgeous! A nice 10 min walk to shopping. Nothing to not like.
Good size room, clean, modern, close to city centre
The food was excellent and the staff very helpful at all times, from booking a taxi, to service during dinner, there was always a smile.
The pool was good. Spa facilities small but adequate. Not there long enough to try treatments . Nice smelling toiletries and breakfast was varied and plentiful. Staff were pleasant. Not too far out to walk into city centre Seeing discarded breakfast trays by the room in early evening, These were moved straight away when staff informed. Room only had two small velux windows so in a beautiful location , unable to take advantage of this. As it was an adjoining room the insulation to next room was not so good and TV next door was on loud and late. no extractor in bathroom- so steamed up quickly. room size very small- not as expected
The hotel exceeded our expecrations, quality of food was good, staff were very attentive and courteous, leisure facilities were very good. Only point worth noting is to provide a better toast facility for breakfast.
food was good.Lady on front desk was very helpful. room was cold and i did not like the bed kept slipping down it.
All staff extremely friendly and helpful no gym (but only observation if i was staying longer)
Very nice hotel .conveniently positioned,plenty of parking. Only one bad point.cooked breakfast did not look very appetising,we arrived down for breakfast at about 09.30 and all of the items for the cooked breakfast looked to have been out too long and were dried up.we avoided these and settled for a cold breakfast with toast.
Cleanliness of hotel, hotel location, hotel facilities, Booked in for three nights bed and breakfast, on two morning we were informed we were not booked in for breakfast, informed reception after first time this happening and was told that they would arrange this did not happen again, it did the following morning. I had to show my confirmation email from yourselves as they had us booked in for room only.
Hotel was great lovely & clean. We had breakfast with our stay which was excellent fantastic choice, eat as much as you wanted cooked breakfast & cereals fruit etc. Staff friendly. Great location for York Races. Can't think of any.
Room very clean and bed was very large and also comfortable. View was very nice. Windows drafty.Quite noisy as there was a wedding party below the night we stayed.
Very good location; very pleasant staff Restaurant prices too expensive (as other reviewers have noted); breakfast room is pokey; limited television reception.
Once we actually got into our room, it was well maintained, quiet and comfortable. We had to move room twice before getting a satisfactory room. The first was situated directly opposite the lift and very noisy. The second was shabby and situated next door to the 'plant' room. The rooms in the older part of the hotel could do with updating as the decor is a little tired.
the bedroom was a little dated and tired
no when i stayed there, that hotel was under remodeling and construction. some room was new some was not. they served us very old room. so, i was a bit angry.
The location and the food in the restaurant Poor service not sufficient staff who knew what they were doing at breakfast
Very close to shops. The bed was very uncomfortable. There was a big dip in the middle of the bed, and springs poked you from every angle. I had to swap rooms in the middle of the night. The bathroom was also extremely small, there was barely enough room to put your feet on the floor whilst on the toilet because the shower was so close.
Stylish rooms - very comfortable beds and quiet rooms. We had to leave the car park by 12.00 mid day when we had planned a day in York shopping and the man on the desk was very insistant on this even though we booked it because there was a car park and it was close to the city centre.
Newly refurbished rooms stylish and comfortable. Staff welcoming and helpful. Meals excellent.
upgrade to a better room , great bathroom, good locaction, free parking
The breakfast was lovely and the room was recently decorated so was lovely and fresh. There were a lot of workmen still around.
Excellent hotel with very friendly staff. Bedrooms and public rooms all very well decorated and furnished, and both breakfaxt and dinner were very good. Good location for access to York city. Lighting in the bar and restaurant is a little bit too subdued for our taste.
hotel was very atmospheric, fabulous dining experience and really good location. No hidden extras e.g. car parking charges. room lovely but would choose different one next time as quite noisy with earky deliveries.
4 poster bed, all you can eat brekkie dirty dining table in morning
the staff were great, allowed us to check in early, and leave the car later so we could make the most of teh york xmas market It was like -9 degrees at night, and sadly i dont think that the heating times had been changed, so although, we were warm and tucked up in bed, there was a layer of ice inside the window in the morning, but hey, its not really a moan at all
Decor bit dated but Comfortable, clean, good location. Value for money. Would use again for City Break.
excellent location for everything stayed in the coach house rooms they were in need of an update, looked a bit tired but were comfortable
Room was very big
friendly and cherrful staff good location
Excellent hotel, Comfortable rooms, good facilities and location. No staff in hotel from 10pm on Sunday until breakfast on Monday
The hotel staff came over as genuinly friendly, the breakfast was the best I have had at a hotel in ages.
Convenient location within walk distance of the centre Could do with a lick of paint in places
Warm welcome from staff. Helpful and courteous throught our stay. Good do with a refurbishment
central hotel, friendly staff, good breakfast, walkable into city centre but with bus stop outside for tired feet !
Hotel staff very friendly & helpful, room excellent size. Could possibly invest in duvets as beds had blankets on them?
The hotel was festive but rooms were extremely chilly as radiators were on a timer. The staff were pleasant and the breakfast was very good. It had been snowing and it was extremely cold so the heating should have remained on to ensure the rooms were comfortable.
Room cold and draughty - heating not on long enough.
Real coffee & cafetiere in the room, welcoming friendly atmosphere, off street parking, clean & well maintained.
For our needs it was fine. We had a twin room 1A. One bed was ok, the other needed a new matress and my wife could not have slept another night on it.
York has plenty of things to do. They seem to have traffic under better control than many cities, getting about on foot is a pleasure. Prices are reasonable and we didnt feel we were gettilng ripped off. All the meals which we had were good, for a longer stay than four or so days York is a good centre to travel out from.
pleasant atmosphere and friendly staff. Nothing was a bother. No
everythink was in near by. no. everythink was great
Friendly staff and location to the city. The shower is in need of an up date.Actualy the whole bathroom could. Saying that it was clean and ok to use.
It was a great location with beautiful views over the river
The location was excellent, our room was overlooking the River Ouse. The room was nicely decorated. The bed was too soft for my liking but that is only a personal preference not a complaint.
Good location, friendly reception Huge cobwebs, bedding smelled, pillowcases stained, bathroom dirty
York is a beautiful city, enhanced by the Waterfronts hospitgality and excellant food
In the city center, room window across the river More then a hotel, it's like hostel. No hotel personel especially day time, just a man who also looking for the restaurant under the hotel or the hotel on the restaurant :)
Location only 1. Room cleanliness was poor 2. Bed linen was worn and appeared unwashed in particular cushions 3. Room decor was in bad state, craked walls, flaking paint, worn and dirty carpets 4. Toilet seat was broken 5. Shower head fxing was broken/loose so had to jam soap dish behind sower head in order to have a shower. 6. Limited, just 2 powdered coffee drinks available in room 7. Access to room also dirty and in need of decorating 8. When I made the booking I asked for b&b, this hotel did not serve breakfast 9. No parking available, closest car park approx. 2 - 300m away. 10. Old best with a very uncomfortable matteress and cushions
Good location friendly staff Dusty under bed
the owner was very friendly and accomodating, the place had plenty of character (being 400 years old) and the location in the city centre right on the river was superb. a great place if you want to shop, eat and visit the pubs and clubs it was a touch noisy at night from the pub next door but only until the pub closed. a reception would have been nice as you could only check in between 12 and 1pm and after 6pm which meant you had to time your arrival if you travelled some distance
Great location comfortable room Owner/manager played loud music until 3 30 am had to ask twice for it to be turned down then off !
Clean room, friendly staff Room a little cold
the locality as we were going to york races and it was ina perfect place to get to the races easily.Very enjoyable cooked breakfast nothing at all
Cleanliness and friendly staff nothing
Impressed by how clean the room smelt on entering Beds very soft and pillows very flat. However, when I asked for an extra pillow staff were extremely helpful, even asking what type of pillow I would like
The rooms were very quiet and little noise from other rooms, especially doors banging No character but this depends on what you are looking for. we wanted comfort and cleanliness as we were visiting York city centre and that is what we got.
The position was ideal for jumping on a bus into York, which is only a short bus ride away, but saves all the pain in trying to negotiate the traffic and find car parking.
Too far from city centre; breakfast good but too expensive
the friendly and helpful staff, the quality of the food and the service in the dining room and the helpful, polite receptionist
Lovely accommodation, spacious, pretty room (Room 3). Staff very friendly and accommodating. Very good breakfast, lovely dining room.
We had a very warm greeting when we arrived and were given lots of useful advise about the city. The room was one of the best we have stayed in - very clean and comfortable. The location was excellent for walking into the city. The breakfast was fantastic and kept us going for most of the day. The hotel was very quiet in the evening which meant a great nights sleep. I would highly recommend this Guest House!
Lovely small guest house, very comfortable, staff very friendly, good breakfast, a nit further from city centre than stated but would certainly go back.
The hospitality was second to none, nothing was too much trouble. Rooms were stylish, exceptionally clean and very comfortable.
Very friendly owners, clean rooms and lovely breakfast AFter being at the hotel for one night and paying for the room on arrival, we were told we had not been charged the correct rate when booking and were asked for further monies. We argued that we had made the booking three months previously and no-one had contacted us to inform us even though they had the quoted price on booking. The owners did agree to waiver the extra cost but I felt uncomfortable after that.
The best thing was a change of scenery & relaxing time away, from the stress over the past year from building work at home,illness & losing a very close relative. The only very small thing was we found the room too hot during the night & couldn't sleep we had to open the window & fan on to cool us down.
Warm welcome, lovely room road noise
The staff at the Tower Guest house were very welcoming and provided excellent service. We were particularly impressed by the cleanliness. We did not have any complaints nor was there anything that we were dissatisfied with.
beautiful on suite room great breakfast and very friendly hosts an all round perfect stay
Clean and friendly. Ideally located for York city centre.Very nice breakfast. Nothing
Hotellet var förhållandevis fräscht hotell för att vara engelskt! Servicen var jättebra och vi åt middag där 2 kvällar och maten var utsökt. Dåligt fönster som man kunde titta ut genom listerna på och ljudet från gatan trängde in onödigt mycket. Måste vara otroligt dålig energihållning..
The room was very comfortable and the furniture was very nice. It states that this is a hotel but I would see it more as a B & B. I have stayed in many hotels through my line of work and this was not a hotel in my eyes. 15 min walk into the centre of York, we were located on the very top floor which was a hike up many stairs but the room was very nice.
Comfortable, excellent breakfast, parking and friendly proprietors. No.
Comfy warm room
friendly,helpful but not intrusive staff.room was excellent with a great view of york
The hotel was close to the center of York and was clean, staff were friendly and helpful Length of time waiting for breakfast
It was only 15 minutes walk into york. The reception was very welcoming and we were offered information on where to go and what to see in York. The room was clean and maintained the features of a listed building. The breakfast was excellent
Good breakfast and the rooms were clean Rooms were very dated look like they had not been renewed since 1960. Bed side lights and room light did not work. Very expensive for what you got. I wouldn't stay again as the Travel inn for the same price is so munch better
Very attractive room, warm and peaceful. Excellent breakfasts. Very friendly and helpful staff. Parking a bit tight.
Really nice room with a very comfortable bed and everything was very clean. Breakfast was served at a reasonable hour and the entrance was available at all times if necessary, always positives in a guest house.
Very friendly staff. Room was big, although decoration was a bit old fashioned. Well located, about 20 min walk from York minster. Only one hour for breakfast, meaning it was very busy and service was a bit slow. But breakfast was nice!
Familjär atmosfär, relax i hotellets gård, gångavstånd till centrum, prisvärt, snabbt trådlöst internet
Mycket bra bemötande från all personal. Mycket trevlig matsal. Mycket bra sängar - vi sov verkligen gott. Trevligt rum med trevlig utsikt över trädgården. Nej
We enjoyed our stay, the hotel was quaint and quirky, but very clean and comfortable Everything was fine
The staff were friendly,accommodation good and it was within easy and a pleasant alking distance of all the historical attractions in York. The dinner was locked in a a post 2nd world war time warp.
location of hotel and friendliness of staff loved it all
Lovely old inn with delicious food and very friendly staff . Excellent position on quiet road but very near to York Minster . The shower in our bedroom was just a trickle .
We got a family room ,so no complaints plenty of room , nice and airy well fitted out. Didnt stop long enough !!
friendly staff and good food
The hotel is situated close to York city centre, very handy for all the sites We stayed in a double room which was very small.
Position to city centre,and all of things stated in 2, not forgetting the gorgeous breakfasts & complimentary coffee & cakes in the afternoon. It`s a pity that there is not more car parking space, although the hotel staff did a great job of making your car available when it was required.
Friendly staff, good breakfast,good location of the hotel to York centre. Room was cramped, and the bathroom too small. Television in the cupboard above the wardrobe, not ideal, TV remote did not work.
Great people. Excellent hotel