the ambiance and spa facilities the room (deluxe) was separated from the adjacent room by a single door so that we could hear our neighbours literally talk.
Excellent service with very helpful staff, and a delightful restaurant with an superb breakfast. Very central location and nice park surrounds.
Great facilities, good food, and attentive service. The hotel is in a great location, and is spotlessly clean. The rooms are very hot, and even turning the thermostat down doesn`t appear to have much effect on the room temperature. The high room temperature makes it difficult to sleep.
Excellent staff, very helpfull. wonderful spar ,with pool, rooms very comfortable,
Extremely comfortable and high quality Hotel. Excellent value.
relaxed atmophere, excellent service
Fairly nice location not far from the centre of the city The breakfast room is very crowdy, most likely due to too many non-guests in the hotel are invited for breakfast. Hotel guests should have some sort of preference.
excellent dinner excellent service, good location.
It was a great relaxing experience away from the crowd. Nothing.
Allt funkade bra och läget är utmärkt.
Hotellet hade ett verkligen bra läge i närheten av domen och shoppinggatan.
Rent och snyggt, trevlig personal, bra frukost.
Vi bodde två nätter. Första natten rum mot gatan - väldigt stark trafik. Andra natten rum åt gården - mycket tystare.
We had a very comfortable room for the price we paid. The staff is really nice and helpfull and the welness facility is great. Quiet environment and good bus comminication with the center of the city. The parkinglot is a bit small. We had difficulties to park the first night even outside the hotel.
The stafff were very friendly and helpful and the food was good - the best breakfast buffet we have ever come across!
The swimming pool and sauna were good. The breakfast was very very good!
Comfortable room and reach breakfast, excellent value for money.
Pool, service at breakfast Lack of full-length wardrobe space
christmas market the breakfast in hotel far to expensive
size of room - large. wifi available. position - near bus route to city. The price of breakfast. Around 26 euros for two - slightly high for the buffet.
Design Food was average
Generally well appointed and comfortable Good friendly service. Like many European hotels the pillows were much thinner and fewer than the British are used to
Please write at least 15 words
Det var rent, fräsch och trevligt bemötande. stor parkering utanför som ingick och mycket bra frukost på morgonrn. Nej
Lätt att hitta dit och det fanns en stor parkering i direkt anslutning till hotellet. Bra matsal och bra frukostbuffé.
The cosy and clean hotel, friendly and attentive staff, room service available at any time, modern facilities and comfortable rooms, large buffet with rich breakfast, good location in the city centre of Aachen, very near to the spa for swimming and sauna, secure parking inside the hotel garage is possible too.
Small rooms with tiny bathrooms, generally in need of updating, near railway track (although not too noisy).
Center of the city Staff very friendly Breakfast poor
Proximity to the city centre
No AC. The rooms facing the street are too noisy. The breakfasts are too basic.
clean rooms, moderate breakfast. too small rooms and bath. only 5 german channels on tv.
Closeness to city centre and Carolus baths. Excellent staff service: Eccellent hotel in it's class. Parking in the underground car park is tricky, but worth the trouble.
The lady at the breakast room was very nice and friendly Not friendly for family with small kids, there are stairs to get to the elevator and it was not handy with our pram, none at hotel recepiton offered to help us. Our room was on the 5th floor but the elevator stopped on the 4th floor... so again another flight of stairs!!! The parking garage very tricky and expensive. Rooms far too small.
this hotel impressed me by its friendliness, quite atmosphere, nice guest rooms, good breakfast, and cleanliness there is nothing negative to say about it
Very friendly hotel staff, clean, good services Small room, maybe enough to stay for 1 or 2 nights but no longer. Bad mattresses and a little high price for what I got in general
Close to the station and bustops. Good variety for breakfast. Chewy rolls for breakfast. Auto light near stairway not working. No rail on wall of stairway near corner where steps were narrow, very awkward.
A simple and good hotel in close to the city center. OK value for money. There wasn't any lift, which could be a problem since the room was n the 3:rd floor.
Nice location near the central station and the city center
Good location, near train station and a good spot for one day trip to the city. Recomended.
easy reach of town centre,close to buses and rail links we had a front bedroom which was very nice but it was quite noisy
Good location. Good value breakfast. No lift - a bit of an effort for a 4th floor room. Rather dim lighting in room. Noisy plumbing.
Close to everything good breakfast Ugly room
Nice breakfast buffet included in the price for a standard room + located opposite the railway station
Close to the railway station, nice hotel service.
I like the traffic convenient of this hotel, because it is near the train station. No
Hotellet ligger mitt i sevärdhetsdistriktet utan att man blir störd av högljudda turister eftersom hotellet ligger på en sidogata. Toppen att det fanns garage under hotellet. Läcker frukost. Alert personal. nej
Hotell som ligger mitt i attraktionerna för en turist. Det kunde vara ett hotell var som helst i världen. Saknade det lilla extra för just Aachen city
Att det fanns tillgång till trådlöst internet Att signalen för trådlöst internet inte räckte till hotellrummet utan endast i lobbyn
Rummet var fantastiskt, bodde på första våniingen, med den "öppna korridoren" Det var närmast en svit som mötte oss och för under 100 euro/natt måste jag kalla det budgetlyx... Extrasängen kunde ha varit bekvämare att ligga I!!
Bra service och engelsk talande personal. Bra. För dålig parkering får ett hotell i en så stor stan, särkilt för mig som har en speciell bil för 1,3 milj. så skall där finnas bättre parkering om man betalar 7 euro per dygn.
Fantastiskt vänlig personal och service som överträffade mina högt ställda förväntningar
The hotel is ideally situated a short walk from the railway station is right in the shopping area.
Good breakfast smell of smoke in the room
The ambient of the hotel is comforting. The personnel could be more friendly and the prices shouldn't reach so high.
the personnel were friendly and helpful and the room well-decorated, clean and quiet
Inconvenience from noise produced by of exhaust pipe ventilator directly next to the window. In addition the room was small; the small bathroom was old, even without a normal door.
Staff was very helpful and accommodating. Received a reduced rate on a room upgrade. Breakfast was wonderful! Room was very comfortable. Good location with respect to the Cathedral and good restaurants.
Excellent breakfast. Very good sound insulation so room quiet even though on quite busy road. Room decor very dull - brown.
Wide choice at breakfast, and large room.
We were made to feel welcome and all our queries were answered promptly. Also, it was very conveniently placed for the main attractions of the city.
Comfortable and very peaceful
There was nobody at the reception when I arrived. I waited for about ten minutes that somebody arrived and gave me the key of the room.
Excellent hotel within walking distance of the city center. We arrived just before check-in time, and were given the code to enter the building. The room was neat and comfortable. It is not glamorous, but it is perfect if you are looking to not spend a fortune on a hotel and still easily access the city center. Good location if you don't mind a 15 minute walk.
Good sized room and close to city centre and train station. The staff was very friendly and helpful. I had no problems accessing the internet, but you will need the access codes from the staff, so make sure you do this when checking in. Staff not available in late evening.
comfy bed overpriced, website looks better than hotel, no reception staff apart from mornings, says is a cafe but no one there to get coffee with, no tea and coffee facilities in room, kitchen hob in room, broken shower, unprofessional, room not always cleaned/bed turned
It has no reception and it is, therefore, hard to get to your room.
Nice staff, good buffet breakfast The rooms are small and old style. Heared noise from neighbor rooms.
Great location, walking distance to the city center, the rwth, and the train station (Aachen West). Breakfast food and service was very good. Staff is friendly. I think the hotel is still a bit overpriced, given the lack of in room amenities (no coffee, no hair drier, old tv).
Location is excellent. Staffs are excellent. Mattress is too soft.
Friendly and helpful staff. Catering done well.
I don't use hotels very often, however the accommodation and breakfast was very good. We had booked our room fairly quickly through the internet. no complaints
Very nice people, good atmosphere, good breakfast
Near city center, easy access by car, near main roads
The hotel was easy walking distance from the main tourist areas of the city. Staff were friendly and helpful. Breakfast buffet was good.
Freindly and helpful service - Good location both for the city centre and for grtting in to and out of Aachen by road.
The willingness to help travelers, extremely helpful, family run. Very small bathrooms, probably typical Europe though.
perfect service, clean and friendly
clean and comfortable rooms, nice bathroom, friendly, very helpfull staff. breakfast was pricy
The staff were very polite and attentive, the breakfast was superb, with a great variety of choice! Although this is a 3*** hotel The standard of cleanliness and service was as good if not better than most 4/5 I have visited in the UK.
Very Pleasant staff and nice rooms The hotel was hard to find.
The free parking was great and it was only a 15 minute walk to down town. The air conditioning did not work very well. We had to move rooms because in the original room the air conditioning was not working at all.
Staff very friendly and efficient, good dinner menu though limited. Plenty parking space, easy access to motorway yet not noisy. Bed very comfortable and room cleaned well.
Actually we got the room without heating :-( but the receptionist gave us a small heater. It was interesting experience... All the rest was OK.
Staff spoke great english and were incredibly accommodating. Close to everything downtown in Aachen. Great stay!
We liked the food, also mealtimes were good as there were no restrictions on times to eat or dress code We did not like entrance as you arrive from the road, more signposts at the beginning of the road as we approached the hotel from the opposite side.We did not like that there were no fascilities to make a cup of tea/coffee in the morning when you first rise.Also an inside pool aswell would be better due to unpredictable weather conditions.
top quality, good price and friendly staff no dislikes